Merchant Lynx Services
Reviews and Complaints

My account was closed. 03/01/20203 several weeks later $199.00 was taken out of my bank. I called and they told me it will be the last time any money will be taken out. On 11/07/2023 $199.00 was taken out of my account I called, and they gave me 5 different answers not sure. I am in the prosses. of contacting the Attorney general of Mass to report your shady practice .

Let me start with - state farm. $100 ded. On comp. Needed windshield and forward passenger window.

In the claim information you fill out online, it asked my glass was green. I said yes.

Lynx never bothered to call me, I had to call them.

No problem. All will be taken care of. Here are some of the glass companies we offer. Safelite being one of them.

They arrive after appointment time with the wrong glass and try to tell me there's no such thing as to what I was referring (green glass). Bs... Duh... It's oem.

Oh, if you want that you will have to pay $27 more. Wait. I have a deductible.

If it does not match, it does not fit. It doesn't match. That means it doesn't fit.

Plain and simple.

That guy was here until 2pm with my car taken apart because his manager was a horse's arse.

I'm not paying jack until I get my oem glass that my insurance company should pay for. That is why I make obscene payments every month... Just to cover crap like this.

State farm

Lynx insurance services

Safelite auto glass in industriplex, baton rouge - techs are great... Management lacks serious skills and cooth.

I have signed with this company, Merchant Lynx about 7 weeks ago. Nothing but headache. They are holding my money with no excuse. They telling me it will be deposited tomorrow or next day, nothing happened. Customer service do not know what they are doing. They are running me around, it has been 3 weeks now. I talked to manager Mr. Travis, He also promised to take care of it. Nothing happened. I can not get in touch with him, every time I call, they tell me he is busy. Leave phone number he will call. No calls from him yet. I really do not know what to do.

We wanted to close account. However in order to close the account we HAVE to agree to their terms of $595 cancellation fee. Merchant lynx bought out banktek and we never agreed to these terms. They scammed their money out of our account. We are now using Square.

Sales men Steve Khama came into my office at Higbee Automotive and promised me no service charges but a $35. Monthly fee and wrote on my contract that NO OTHER FEES WOULD BE ADDED and I looked in my business bank accounts and they have charged me hundreds of dollars of extra fees along with my customers. I called and my salesperson is nowhere to be found and customer service is nothing but rude and told me thst I signed a contract stating all these fees. Nothing but misleading and lies. Stay away!

Today once again I was charged $159.00 from Merchant Lynx, I have called multiple times and with NO HELP my account has been closed but this company keeps taking money out of my account. I am NOT sure what I can do without calling an attorney and/or the State Attorney's office

Merchant Lynx is a terrible CC server. I signed up with them for my small business ( M & M Shoes & More ) in Doral, Fl. On 10/21/19 I ran a CC from a customer in Honduras ( which I know for 20 y ) for $5, 000.16 and after it was approved by Fichosa Bank in Honduras, Merchant Lynx decided not to release the funds to my account because they considered the charge as High Risk. After sending them ALL the required information to back up the Sale, they denied the transaction, and told me that I had to do a Return on the terminal to cancel the transaction which I did. To my surprise, on Oct 23, 2019 Merchant Lynx took $5, 145.31 from my Bank Account and THEY HAVE NOT CONFIRM WHEN THEY ARE GOING TO RETURN MY $$$. Now They don't want to return the money to the customer but also will not return my money. THIS COMPANY IS THE WORST, THEY ARE A BUNCH OF THIEFS.

This company will not stop calling my office. They call every single day 3-4 times a day trying to sell their services. The business owner, manager, and every single person who answers the call has told them we're not interested and to remove us from their call list. The representatives are rude, disrespectful and argumentative. When you tell them to remove you from the list, they talk over you, interrupt you and sometimes even raise their voice at you. This company is an absolute scam and very unprofessional. We cannot get them to remove us from their call list no matter what we do. Our next step will be to report them to bbb.

This is by far the worst experience that I have every had with not only credit card processors but any commercial partner period. Ml offered great rates & we changed our previous cc provider. What they didn't tell us is that their cust serv is horrible, they hold initial deposits for weeks & they dont offer assistance with pci compliance in effort to add fees. My overall experience has been that they treat customers as a foe rather than a commercial partner.
1st sign of bad service was on aug 8th when we filled out the pci compliance questionnaire. Its a complicated process filled with a ton of very tech terms. We tried working through this process yet we didnt have any prev guidance from ml or knowledge that we would need this. I called & after an hour on the phone I still had no hands-on customer support & or solid answers. We spoke to a person in pci compliance that instructed us to answer all the questions yes. We did that & submitted then received notice that the test failed & we had to make changes to our server & operating systems. If we dont make these changes we will be subject to heavy fines & fees.
Our business is mostly cash, check & terms but we use cc processing to bill one customer. Their transactions are charged wkly & avg around $xx, xxx a month. Our first wkly transactions totaled $x, xxx. After a couple of days we noticed that the funds had not been deposited into our account, at that point we called cust serv.
I had sensed a culture of bad serv but the second call confirmed my suspicions. Everyone that we talked to was rude & not helpful. Their hold times are very long & we were transferred to various depts before finally being told that the risk dept is who we should talk to. We were not able to immediately able to reach somebody. I finally received a call from ben grimes & he said the transactions were over our avg. This didn't make sense considering that our monthly avg is well above that amount. They requested 3 months bank statements & copy of 1 invoice. We sent this info over to them the next day expecting that our funds would be released. They came back needing with more info which we sent. Days later ben states that its still in investigation & that he had trouble contacting our cust. This is odd since we called them numerous times through the process. Keep in mind that we have been dealing with customer for 6 years & have never had any issues. You might think that this is an isolated issue yet my colleague is going through the exact same problem with his company. His charges are closer to $xx, xxx & his money is being tied up exactly as our is. Seems more like common practice rather than an isolated incident.
I called to cancel the acct on thurs 8/18/16. After a very long time on hold & various transfers we finally got a hold of the cancellation dept. They stated that we would get a call from corp in 24-48 hrs. I didn't get a call & called back the morning of mon 8/22/16. The person in cancellations stated that I had made a call at noon & they still had 3 business hrs to contact me. The day passed & I received no call. On the morning of tue 8/23/16 I called again. I spoke to cristina in cancellations & she said that they had 48 hrs to call me from the previous thurs. I told her that time period had expired the previous day. She then said that it might take them about a week to respond to my cancellation notice. I was speaking to someone in the cancellation dept yet she stated that she could not help me. I asked to speak to her supervisor & she said that there were none on site. She also said that nobody in her office would be able to help since only someone in corp could call me. I then asked for the number of someone in corp & she said that that number was not available for her to give.
We have sent all of the paperwork requested & they have made contact with our cust. On 8/23/16 we still have not received funds. I also have $xx, xxx that are ready to charge yet I can't process ml.
I then got an email from ben stating that we were in the situation because we made fraudulent unauthorized transaction. Unauthorized? We have been dealing with this customer for 6 years and have never had any issues until we mistakenly signed up with this horrible company. Seems to me like the only fraud going on is merchant lynx.

The salesman said one thing & the company did the exact opposite. Stay away from merchant lynx services credit card processing, they are nothing but liars. The salesman finbally called back and said I would be credited, his name is peter rhees, but he was just a liar. I never been so duped by a company as this with no recourse. Stay away. Finally spoke to a manager (sharon smith) and she is as big a liar as the rest of the sales force. No one wanted to even listen and said that it will be withdrwn from my account. I will gladly go in a class action suit.

When I notified this companies telemarketing arm metro lynx that their continued calls were costing my company money they told me they had no way to remove me from their call list. The initial rep claimed to have found us in the yellow pages and offered to stop calling but informed me that thirty others would not. I was offered a supervisor who claimed they found us on salesgenie and offered me their phone number. The supervisor then advised they have no internal do not call ability and could not stop calling. Who trusts a company that without privacy controls to process their credit cards? Beware of this business!

Beware of merchant lynx services - in june of 2010- a salesperson named every from merchant lynx services walked into our front office and "guaranteed" us savings from credit card processing company. Not only are we not saving money - we are spending more! I have tried to get our "sales rep" every on the phone and he doesn't answer - and when he does - every makes empty appointments! I called customer service and customer service gave me the run-around - and a lot of fast talk. This company says 1 thing - but does another. Don't trust merchant lynx services.

They call my business 3-4 times per hour at least one morning a week and when I speak to a supervisor, they insist there has only been one call. They hang up on you or are horribly rude when you tell them you have already spoken to them. The supervisors don't have a clue as to what is going on and lie to you, trying to assure you they have a record of all calls and it was not them that had called over and over all morning - the caller id tells no lies! The company refuses to take responsibility for the harassment they inflict on small business and continue to waste employee time.

Jeff gates, general manager for merchant lynx breezed in one day telling me all the money he could save me and it has been nothing but a nightmare since! My poor little business was suffering and now we may have to close because they keep debiting fees out of my account.

This company came in to my repair shop offering very low processing fees, they then proceeded to tell me my terminal I owned was not compatable and they would supply one free! After all the contracts were signed 3 months later I found out I was in a 4 year lease for my new terminal at a 3, 312. Oo dollar cost to my shop, just so you know you can buy this same terminal any where on line for 175.00 dollars. I know this was not brought to my attension by the rep so I actually contacted thier fraud dept. But come to find out one the tiny places to sign was my 4 year lease so I am stuck in this lease, when I called the lease co. They said at least my machine and paper products were included for the life of the lease. Well my machine is broke and I have been out of paper for 1 year and they won't replace the machine or send me any products... Stay away from this company

Merchant lynx should be put out of business. They are preying on unsuspecting legitimate businesses by lying and very unethical practices. Their representatives are trained to omit all of the details. After receiving very poor service and forced to look elsewhere, we are still having our bank violated by them. They use every underhanded tactic to take your money. What they do to sell their machines, service and outrageous charges is next to criminal. They are very difficult to reach on the phone and you can not get a return call. This is our worst business experience ever. We would like them to stop taking our money and return our money.

The salesperson from merchantlynx told me to switch from my original company (federated) to his company and we had an agreement that merchantlynx was going to pay the early termination fee as a result of it. Now, the people from merchantlynx told me that there was no such agreement and I was not able to reach this salesperson whose name is david mccurdy. I think we should all come together and file a lawsuit against this company. David mccurdy should be jailed too. Don't sign up with merchantlynx because the salesperson tells you that the company works with wellsfargo. Jail david mccurdy! Shame on him! Jail him!