Menu
For Business Write a review File a complaint
Instant Checkmate Customer Service Phone, Email, Contacts

Instant Checkmate
Reviews and Complaints

www.instantcheckmate.com

Learn how the rating is calculated

4.2 18 Reviews 42 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Instant Checkmate Complaints 42

ComplaintsBoard
R
3:16 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a corporate security professional. In 2012, I used Instant Checkmate for a single case with the hope it would provide me information my typical resources didn't. I was unsuccessful. My disappointment came when I realized that Instant Checkmate had been charging me $22.86 per month for THREE YEARS. Clearly I should be more careful in reviewing my credit...

Read full review of Instant Checkmate
ComplaintsBoard
I
10:17 am EST

Instant Checkmate Total waste of time!

Three weeks passed since I joined InstantCheckmate and all this time I have tried to set up an account for one month. They say that I can’t pay via PayPal and they are trying to force me to use my credit card. I contacted Paypal and they agreed that they would pay instant checkmate but checkmate has not requested a payment. I spent many hours on the phone, but instant checkmate still refuses to call PayPal. I don’t understand what the problem is and why is my credit card so important. Even PayPal tried to contact them, but they were completely ignored. Very strange company.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
K
8:50 am EST

Instant Checkmate They cannot provide any useful information.

This company uses false advertising to reel you in and then they try to charge extra money from people. They cannot provide any useful information. All the information they have I was able to get on my own. They are criminals, and who knew that some counties and cities just don't care about it. It also was really difficult to read their messages, because everything was written in broken English. And I hate dealing with people who don't speak English very well and couldn't understand me. I demanded a refund, but they only 50% of my money back. I was not satisfied with that answer. After arguing with staff members for almost a week I finally got a full refund! Do not use this horrible service!

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
R
7:19 pm EDT

Instant Checkmate Background check service aka i.D. Theft promoters

I saw ad by person saying I should check myself online, so I did. this site I used had the wrong photo of my person, numerous addresses I have never been to. And even indicating I live around the places in the yard not in the dwelling, like a village nincumpoop. I called to complain and was told the info comes from the courthouses . they said it would be deleted but I hear otherwise. And as for the courthouse providing the info I checked some of their addresses and they to were being spiritually train robbed by Las Vegas Nevada. like I have been screaming all along. I called and reported the issue to the D.A.'s office and an investigator that the INSTANT CHECKMATE BACKGROUND SEARCH site was reporting their libel (false reporting) come from them, at the courthouses. They are being Trick-rificed at the courthouses. They turn tricks out there in Nevada and are after innocence. The site need shutting down .by criminal charges and litigation of i.d. theft conspiracy by false photo 's of people and incorrect addresses.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
S
10:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate False information, inaccurate info

I subscribe to Instantcheckmate.com to do quick and simple driving history for potential drivers for my trucking business, and to check for accuracy, I check myself, knowing my own history and being clean as it was, with the exception of a couple of minor tickets over my complete driving history. My name is unique in its spelling, and no other 2nd generations known to exist on public records. What information comes back under my name, was SHOCKING to say the least! The information had me listed with multiple DUIs, several arrests, assault, convictions and other inacuracies! I dont know the circumstances of how this information came to be public record, but I have to say, BE AWARE, that if you're checking someones history, the information that Instantcheckmate.com throws at you, may be in part or not even match the person who's name you entered. Nor did Instantcheckmate.com even list an event that I know was on public record for sure! Instantcheckmate.com, in my experience, is very interested in your money and very disinterested in your results and quality and accuracy is non-existent. Im sure of it, that they could care less that the inaccurate information you are exposed to, could discredit a person's disposition.

Read full review of Instant Checkmate and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
108th
US
Dec 17, 2011 2:41 am EST

Thought I was signing up for a 5 day trial and turned out it was for 1 month. Be carefull that you are signing up for what want.

ComplaintsBoard
M
1:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate Scam layering

WARNING others... instant checkmate does not give you arrest information, photos, and other desired information unless you pay for additional layers of investigation. The trial period and one month coverage did not give me the info I needed. I was charged over $26 for one month literally 1/10th of one second after the five days trial ended. I will never use them again!

Read full review of Instant Checkmate
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
7:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate FRAUD SCAM

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

Read full review of Instant Checkmate and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
aero.flight
US
Jul 04, 2013 7:05 pm EDT

YouAre21.com SCAM SITE run by Arya Ebrahimi steals CREDIT CARDS!

The SCAM artist (Arya Ebrahimi) who runs YouAre21.com (FAKE ID SCAM) was CONVICTED of Credit Card Fraud on August 16th 2011.

In 2011 Arya was collecting peoples pictures and info and registering credit cards in their names. Arya is now doing the same thing in 2013.

This is a picture of his official credit card fraud paperwork
http://bayimg.com/kAnIfaAEj

This is a picture of Arya getting dressed up for court on June 14th 2013
http://bayimg.com/kANIKAAeJ

Arya Ebrahimi is still on probation for his crimes until Jan 24th 2014

Arya's credit card fraud conviction can be verified with the state of Virginia,

Prince William General District Court
9311 Lee Avenue
Manassas, VA 20110
Phone: [protected]
Phone: [protected]

Arya Ebrahimi SCAMMED me and fraudulently registered a Credit Card in my name

-------This is his home address-------
Arya Ebrahimi
15823 Spyglass Hill Loop
Gainesville, VA 20155

His dad is Abolghasem Ebrahimi AKA Ebby Ebrahimi
His mom is Sevedeh Kalantarian Ebrahimi
His sister is Ellie Ebrahimi (Pierce) Facebook - http://www.facebook.com/elmiraebrahimi

Here is a picture of Arya's parents http://bayimg.com/laniCaAej

Here are some pics of Arya Ebrahimi
Pic 1 http://bayimg.com/mANiDAaej
Pic 2 http://bayimg.com/mAnieAAeJ
Pic 3 http://bayimg.com/mANIfaAej
Pic 4 http://bayimg.com/MAnIgAAEj
Pic 5 http://bayimg.com/manIiAaEJ
Pic 6 http://bayimg.com/MANIhaaEJ
Pic 7 http://bayimg.com/mAnIjaaeJ
Pic 8 http://bayimg.com/mAnikaaeJ
Pic 9 http://bayimg.com/MANilaAEJ
Pic 10 http://bayimg.com/MaNiMAaEj
Pic 11 http://bayimg.com/mANINAaEJ
Pic 12 http://bayimg.com/maNioaaEJ
Pic 13 http://bayimg.com/ManIPaaEJ
Pic 14 http://bayimg.com/nANIAaaeJ
Pic 15 http://bayimg.com/naNIBaAEj
Pic 16 http://bayimg.com/nANICaaEJ
Pic 17 http://bayimg.com/naNIDAaEJ

Arya made a review video on youtube for a drug masking agent, I saved the video.

http://bayfiles.net/file/ScrP/HCuWJm/drug_masking_agent_review_by_Arya_Ebrahimi.flv

the video that Arya made talks about doing drugs while on PROBATION for Credit Card Fraud.

Here is the .rar file of ALL the EXPOSED dirt on Arya Ebrahimi (including pics)

http://bayfiles.net/file/SctJ/bFPrXu/Arya_Ebrahimi_EXPOSED.rar

Past addresses

Arya Ebrahimi
14521 Saint Germain Dr.
Centreville, VA, 20121
Phone: [protected]

Arya Ebrahimi
15156 Windy Hollow Cr.
Haymarket, Virginia 20169
Phone: [protected]

Arya Ebrahimi
14950 Washington street
Haymarket, Virginia 20169

ComplaintsBoard
M
1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Instant Checkmate Background Reports

I wanted to get a background report on a prospective tenant.

I found a website, White Pages, that allegedly "found" the person and promised a complete report, including criminal history, employment history, former addresses, associates, phone number and email.

After giving my credit card information, I was shifted to Instant Checkmate, which only gave me the tenant's date of birth and address, which I already had. Then they tried to upsell me for the information promised in the first place.

Steer clear of these scammers.

Read full review of Instant Checkmate and 1 comment
Hide full review
1 comment
Add a comment
B
B
BIG SMITH
London, GB
Feb 25, 2014 5:59 am EST

I had the same thing happen to me they just rip you off do not use this website, After giving my credit card information, I was shifted to Instant Checkmate, which only gave me the tenant's date of birth and address, which I already had. Then they tried to upsell me for the information promised in the first place.

ComplaintsBoard
T
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Instant Checkmate Unauthorized charges

Buyer BEWARE...I ordered a one time background check. I was to be charged 29.95 for that service. Now 6 mo later I realize that they have been charging my credit card $19.86 every month. I called to complain and was told that when I agreed to the terms (the pages of fine print), I was automatically enrolled on a monthly basis even though that was not what I thought I agreed to. I called my credit card company and they said there was nothing they could do because I checked the box agreeing to their terms of service. I normally would have caught this sooner but my husband had a stroke and I have been unable to keep on top of things. I feel this is very deceitful of them. They should not make it appear as you are paying for one service, then in fine print charge you for another service. I highly recommend NOT using their services. I'm sure there are other companies out there that have more integrity. Shame on me for not checking them out before I used them.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
S
10:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate Incomplete Info

Searching for lost brother (in Las Vegas no less). Of course, as in people search and others, you have to pay for the info they gather. The info is old and useless, but I had to pay $30 to find out.

Read full review of Instant Checkmate and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Bait and switch 1
Pittsburgh, US
Nov 20, 2014 11:40 am EST

Don't use. Saying will issue refund less $11.95. Said will send email in a few hours. If I do not get email and reversed charges, going to dispute it and report to BBB.

Do yourself a favor and record your conversation with CS if you call them.

B
B
Bait and switch 1
Pittsburgh, US
Nov 20, 2014 11:38 am EST

Tells you for $22.95 for one month, you have unlimited access. Then, once you get in, it tells you that you have to also pay for a premium report for $19.95 to get all the information. This fee is for every report you run. Info is mostly wrong and doesn't tell you much more than you could find out by checking Facebook, etc.

ComplaintsBoard
B
3:32 am EDT

Instant Checkmate Confused about billing

I mistakenly signed up for the six month membership because I thought the cost was only $9.86 per month. Once I found out I was charged $59.16 I called their customer service line to see if they could help me with this. I didn't have to wait long like you normally do when your on hold for a business. And when the representative answered she was to the point and informed me that I chose a discounted rate on the monthly membership which is billed six months upfront. Thankfully, they were an honest company and were willing to work with me.

Read full review of Instant Checkmate and 1 comment
Hide full review
1 comment
Add a comment
C
C
CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:16 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

ComplaintsBoard
B
4:13 am EDT

Instant Checkmate They should be investigated for fraud

This website provides no useful information. What information they do provide is inaccurate, bogus, or contradictory. I ran my own name and came up with two results that had different info, inaccurate info, etc. I checked a dozen friends names, and NOTHING was correct. I truly believe that this website exist for the sole purpose of scamming money. They should be investigated for fraud.

Read full review of Instant Checkmate and 1 comment
Hide full review
1 comment
Add a comment
C
C
CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:09 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card accessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

ComplaintsBoard
T
5:42 pm EST

Instant Checkmate Offensive use of a black man's face on advertisement

My complaint is that the advertisement you use on the internet is totally offensive to those African Americans, who are upstanding law-abiding, civic-minded citizens. You have picked a black man with dreadlocks, who looks unkempt, whereas most African American men do not look like that. I have three brothers and several nephews. They do not wear their pants hanging below their behinds, they are clean-shaven, and well-groomed in their appearance.

I really do wish you would change that image because what it says to us is that ALL black men with dreads have a criminal background and that is just not so!

I am sure that you are aware that there are many white American men, who wear expensive suits and are well-groomed, that are some of the worst criminals in the world. Take Bernie Madoff, for instance!

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
L
5:55 pm EST

Instant Checkmate The membership was canceled, but card was never refunded

I had originally got an account with InstantCheckmate, but discussed it with several friends; found out that their practices were fraudulent. I immediately contacted them and canceled my membership, and asked for a refund. I was told that my membership would be canceled, and my credit card refunded. No such luck. The membership was canceled, but card was never refunded. After repeated calls to them, they are now saying that they will cancel my membership only after three months.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
M
7:24 pm EST

Instant Checkmate Unauthorized use of my credit card on the second month of membership after been canceled

My compliant was not resolved. Using personal information without permission and Unauthorized use of my credit card on the second month of membership after been canceled.

Read full review of Instant Checkmate and 1 comment
Hide full review
1 comment
Add a comment
D
D
dezell98
US
Mar 04, 2012 3:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $160.00 and my credit Card company caught it and sent me a E-Mail telling it was suspicious change on my account.
Don't have a Clue as how they got my Credit Card number but the one who done this was WWW. MATCH.COM/BILL so everyone be aware of anything from this company Watch your Credit Card online.Thank God my Credit Card CO. was on their toes and caught it. THIS IS FRAUD

ComplaintsBoard
A
6:12 pm EST

Instant Checkmate Service not as described

I ordered the background service on 5/21/11 and never received a report as promised. All I got when I tried to check on someone was an address, birthdate and marriage information which I already knew. I would like to have a refund to my credit card processed immediately before I dispute this charge ($59.16) with my bank.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
T
3:19 pm EST

Instant Checkmate Using personal information without permission

This website has been using my private information without my knowledge and permission. They made my home address, telephone number and date of birth available to anybody. What if a criminal decides to use this info to threat me and my family? How dare you, Instant CheckMate? I want my personal information taken off your website immediately! Shame on you!

Read full review of Instant Checkmate and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robert Payton
Fayetteville, US
Jan 16, 2013 10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I would like to have all my information and my email taken off the email list. I have called them and they said they would do it, I have filled out there unsubscribe from and that does not work either so can some one please help me and get them to stop sending emails to me.

ComplaintsBoard
G
2:51 pm EST

Instant Checkmate I opened an account for a check on someone and never received any results

I opened an account for a check on someone and never received any results. I was charged a fee on my Visa card and am still waiting for service. When I click on the check it just says please be patient while we get your results. By this time it takes so long my pc goes off and I repeat the the action and never get any results. I would appreciate you taking the charge off my Visa if you are unable to give me a report.

Read full review of Instant Checkmate
Hide full review
ComplaintsBoard
G
5:23 pm EST

Instant Checkmate I never agreed to a continued charge to my account

In Dec. 2010 i agreed to a one month charge of $24.86 to check out some information. I never used the site not even one time, because the information was not accurate. They are continue to charge my account every month from Dec. 2010 to now Feb. 2011. In trying to contact them at1-[protected] only to get a recording to call later, that a are now close. I hope i can stop some else from getting scammed by filing this complaint. I never agreed to a continued charge to my account.

Read full review of Instant Checkmate and 8 comments
Hide full review
8 comments
Add a comment
B
B
Bimirante
US
Feb 14, 2012 7:17 pm EST

I ordered the service for one month. I agreed to the 24.95 or whatever it was and i had almost 200 in my account. Last night when i went to my card at the grocery store it was denied. The service i snot as presented and i want my money back right now. This whole service is not as represented.

O
O
Obruve
US
Mar 23, 2012 3:04 am EDT

These guys just charge you for the privilege of seeing whether or not someone has a criminal record. The thing is, they make it look like the person HAS a record even when they don't. This is a complete rip off. Steer clear of these guys! Rip off!

N
N
NEmare
US
Feb 22, 2012 9:23 pm EST

I called to decline and delete any transactions and opt out instead I received these charges. And there office was closed.

D
D
DontmesswithDeb
Oklahoma City, US
Jan 30, 2014 1:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The company is a scam! I only wanted to try it for a month for $22.95 but when I got the 1st email from them it says thanks for signing up for premium services at $59.95. When I told them that it was an error they told me they could give me a 50% refund from $59.95 ...what? I called them back at least 3 times and finally (maybe)got a full refund but, we'll see in 3-5 days if it ends up on my bank statement! Besides the pitiful and unethical business tactics they use the information you pay for you can find for free in a phone book.
If you pay an ADDITIONAL $19 you can get premium info - ha nope...just a scam. It didn't even have a record of my marriage.

C
C
CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:17 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

R
R
Robert Payton
Fayetteville, US
Jan 16, 2013 10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been receving emails from Instant Checkmate and have call them, filled out there unsubscribe form but I keep getting emails from them, can someone please help me to get them to stop sending me emails.

H
H
herbert r keith
Raleigh, US
Feb 15, 2012 11:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am sorry i never made a complant on my account at any time.you must have me mistake with some one else. MY full name Herbert r Keith Raleigh NC. S/N242507255 Retired from USAF/post office EM mr.keith2425@gmail.com

C
C
carlo gesualdo
Stamford, US
Feb 15, 2012 11:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They are delivering less negative info on their searches. Try a search that you did with them a year ago or six months ago that got "results", bet you get an inconclusive result now. Or try searching on some people you know have been in trouble.
This makes them worthless, obviously so fearful of Type 1 error that they don't deliver anything.

ComplaintsBoard
G
7:02 pm EST

Instant Checkmate Instant checkmate got an F rating from the BBB

Instant checkmate has a BBB rating of F. Factors that lowered this business include 16 complaints filed against business. Failure to respond to one complaint filed against business. BBB made two or more requests for background information from the business. has not received a response from this business and/or has not been able to verify information received from this business. BBB made two or more requests for background information from the business.

I signed up for the one month membership for $21.86 however they charged my credit card every month for three months when I only used their services less then two weeks because their information is so useless and incomplete.I had to ask my credit card company to put pressure on them to credit me back for one month. Since I only signed up for the one month membership why would I have to give them a notification to cancel before the month was up.

Read full review of Instant Checkmate
Hide full review

Instant Checkmate Reviews 0

Looks like Instant Checkmate has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Instant Checkmate, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Instant Checkmate

Screenshot Instant Checkmate
Instant Checkmate is an online service that provides users with access to public record information. The platform is designed to help individuals perform background checks, which can include looking up criminal records, arrest records, contact information, and more. The service aggregates data from various public sources, such as federal, state, and local government databases.

The company offers a range of search options, allowing users to conduct searches based on names, phone numbers, email addresses, or physical addresses. This can be useful for those looking to reconnect with old friends, verify the identity of online acquaintances, or research the background of individuals for personal or professional reasons.

Instant Checkmate also provides a reverse phone lookup service, which can help users identify unknown callers and potentially uncover spam or scam phone numbers. Additionally, the platform offers a family tree feature, enabling users to explore their family history and discover potential relatives.

The service operates on a subscription model, with various plans available depending on the user's needs. It is important for potential customers to be aware that Instant Checkmate is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore, the information provided by the service cannot be used for employment screening, tenant screening, or related purposes.

Users considering Instant Checkmate should understand the scope of the service and the limitations on the use of the information provided. The platform aims to offer a user-friendly interface and customer support to assist with any questions or concerns that may arise during the use of their services.
How to file a complaint about Instant Checkmate?

Here is a comprehensive guide on how to file a complaint or review about Instant Checkmate on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Instant Checkmate in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Instant Checkmate. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Instant Checkmate on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

Overview of Instant Checkmate complaint handling

Instant Checkmate reviews first appeared on Complaints Board on Dec 13, 2011. The latest review Polite and provided requested service to cancel subscription was posted on Mar 21, 2024. The latest complaint False information, inaccurate info was resolved on Oct 26, 2014. Instant Checkmate has an average consumer rating of 1 stars from 242 reviews. Instant Checkmate has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
413 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Instant Checkmate Contacts

  2. Instant Checkmate phone numbers
    +1 (800) 222-8985
    +1 (800) 222-8985
    Click up if you have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number Click down if you have unsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number
    +1 (800) 222-8985
    +1 (800) 222-8985
    Click up if you have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number Click down if you have unsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number
    Customer Support
  3. Instant Checkmate emails
  4. Instant Checkmate address
    3111 Camino Del Rio N Suite 400, San Diego, California, 92108, United States
  5. Instant Checkmate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Instant Checkmate contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.