Yuchengco Group Of Companies [YGC]
Reviews and Complaints

Attention to ygc insurance company

i would like to ask your company to please terminate my malayan insurance policy immediately. Due to over payment from nov. 2015 up to the present oct. 2018. With rcbc account no. [protected]. Also because i cannot terminate my rcbc credit card for this matter.
Hoping your immediate action.
Your kind consideration will be highly
appreciated the undersigned.

Respectfully yours,
ms. Mary ann g. Posadas

Oct. 20, 2018

Attention: Ms. Flor Nolasco
Customer Service Family Protect

I would like to ask your company to please
Terminate my (Malayan Insurance Plan) due to over payment since nov. 2015 up to the present (nov. 2018) Rcbc account no. [protected]. Please Confirm the receipt and cancellation of my policy effective (October 2018) by sending a return email or you may reach me on this tel. nos. [protected]/[protected]/[protected]
Hoping your immediate action.

Respectfully Yours,
Ms. Mary Ann Posadas

Last Sept. 14, 2018, I had received this e-mail message from RCBC Bankard.

"Dear Sir/Madam,
Thank you for using your Rcbc Bankard No. xxxx8002 at Family Protect Elite on 09/14/2018 at 1:27PM."

I responded to them that "I did not avail the use of my credit card for Family Protect Elite".
Yesterday I received another message through my mobile phone informing me that I used (again) my RCBC Bankard No. xxxx8002 for Family Protect Elite last October 01, 2018. I did not use it for this.

Due to these unwelcomed incidents and as well as in this time of financial crisis I am now experiencing, I hereby request the cancellation of Family Protect Elite effective immediately auto-charged under RCBC Bankard No. ending in 8002. Policy Holder: Joel Anthony M. Hicap. As I was informed prior to availing this policy last September last year, the policy will run for a year. So the policy should expire by September, 2018. I am no longer interested in its renewal. So kindly cancel my expired Family Protect Elite policy as soon as possible. Aside from which, I would also like to request for a refund on the last transaction on my RCBC Card which charged the Family Protect Elite.

Regards,
Joel Anthony M. Hicap
former Family Protect Elite Policy Holder

Subject: cancellation of family protect elite group master policy no. Fpe00014087

With this letter I hereby request the cancellation of family protect elite effective august 2018 auto-charged under rcbc bankard number ending in -6003
Policy holder: alona v. Sabido
Policy effective date: aug 04 2018
Premium due: php 1230.00
Annual fee/term: p14, 760.00

This policy has been put into consideration to pursue however I already resigned from my job. I cannot pay the monthly fee since I have no more source of income.
Hoping for your consideration.

Last November 2017 an agent from YGC Insurance (Malayan Insurance) offered a Family Protection Elite which cost P520.00 monthly thru telephone conversation and will automatically debited to my RCBC credit card. I accepted the offer since she mentioned the following:

1. I will receive P5000 per day allowance once confined in hospital
2. I can reimburse all my expenses in the hospital
3. My daily allowance will increase from P5, 000 to P10, 000 if transferred to ICU
4. My beneficiary will receive P300, 000 on my accidental death

All the four items above made me convinced to accept her offer so she proceed to agreement, I just needed to answer "Yes" if I agree or "No" if I do not. Then she asked me if I agree on the terms and conditions, so I said yes since all I understand is what she discussed earlier, she never mentioned the duration of the contract or the coverage of the insurance. She said that our telephone conversation is recorded and will serve as our agreement, but I will receive the copy of our agreement in 1 week after our conversation. Then, I received the agreement in the office and did not attempt to read it since as far as I know, what she discussed to me thru phone is what all inside the paper.

Last January 5-8, 2018 I was confined for 4 days to the hospital due to Dengue Fever. After I checked out to the hospital I called the YGC Customer Service to reimburse my hospital expenses, but unfortunately the agent told me that dengue fever is not covered of my insurance as stated in our agreement, then I checked the terms and conditions only to find out that most common illness are not covered of my insurance. I called the YGC customer service again to request to cancel my insurance since I find it useless anymore, they instructed me to email to [protected]@ygc.com.ph and state my reasons why I want to cancel my insurance, I emailed them 3 times but never receive a confirmation. So after 3 days I called them again and they informed me that I can't cancel my insurance since they have a 1 year member policy. The agent, Ms. Flor Molasco told me that I agree to their 1 year contract, so they will auto debit to my rcbc credit card for 12 months the 520 pesos. I never remember they mentioned that to me. They keep on telling I agreed on their terms and conditions but I received the copy of terms and conditions 1 week after our recorded conversation.