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Continental Finance

Continental Finance review: Verve mastercard

S
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7:23 am EDT
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I have had the Verve card now for over 6 months. I have not received the promised doubles credit line, I have made every single payment on time even when I haven’t had access to their app, online mobile pay, or access to pay using the internet because their app never works for me! I have iPhone maybe that’s why? I’m unsure but, customer service is awful they only thing they know how to do is process payments and you will be charged a fee for making a payment! Verve looks at bad credit as a way for them to make money and capitolize on your weakness! They charge excessive fees for everything! $41 late fees when the industry average is $30, high interest again industry average is 11%-22% they are 29% annual fees that double the second year from $75,$99,$125 to potentially $225! Their interest is so high you’ll be paying much longer and much more over time then you would if you just got a secondary option like mission lane credit card! I would highly recommend mission lane they have everything you need in a bad credit card and their customer support is great! Just don’t get verve there is no good reason to! They shouldn’t be allowed to give you a card you have no access to checking monthly! Which I can’t. The only thing I can access is the payment portal to pay! I can’t see my balance, monthly statement, or to see if they have charged any additional fees because again I can’t access my statement! Customer service is so awful they can’t even tell you what your past payments have been! I haven’t missed a payment I know this because I can check my bank statement easily and see that payment coming out every single month when I have to process it because I haven’t even been able to set this up on auto pay, the customer support rep couldn’t set it up for me they didn’t know how, tried charging me an additional $10 to make a payment that they won’t waive for any reason even when you can’t access your account! It’s the worst card I have ever had and I will be get to rid of it the moment I’m able!

Desired outcome: Fix the app so at the very least I am able to keep track of my payments and balances!! Stop charging high fees for literally everything, consider reducing the yearly fees!

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  1. Continental Finance Contacts

  2. Continental Finance phone numbers
    +1 (866) 449-4514
    +1 (866) 449-4514
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    Customer Service (24/7
    +1 (800) 518-6142
    +1 (800) 518-6142
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    Payments
    +1 (800) 556-5678
    +1 (800) 556-5678
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    Lost / Stolen Card
    +1 (866) 665-7967
    +1 (866) 665-7967
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    Continental Credit Protection
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  3. Continental Finance emails
  4. Continental Finance address
    121 Continental Drive, Suite 108, Newark, Delaware, 19713, United States
  5. Continental Finance social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2024