Converse
Reviews and Complaints

I don't know what happened to Converse but they absolutely *** now. I ordered a pair of new kicks on August 4th, ETA for delivery was that Friday the 6th, then Saturday the 7th, then Monday the 9th (and I never got anything) but then there were no more updates, nothing past August 5th. I hit up the chat and they said expect it to receive on Friday the 13th (which I thought was cool), but again, no delivery. I chat again and they tell me to call *** What? You shipped it, I'm the customer, you call them and sort this out!So after I complain on yet another chat, they said they'll reship a new pair and finally admit the first must be lost (ya think?).It's now the 30th of August and guess what? No shoes and it still says "preparing to ship" the replacement pair. I get *** M on a chat who lies to me and says the package is out for delivery today, and I was sent an email. I ask where did he get that info from and when was the email sent? And he ghosts (for 7 minutes) and only returns when I say "hello" and "Are you still there?".He responds and when I tell him "7 minutes to respond?" and add "Converse' service sucks", he ends the chat.I don't care how much I like Converse, they stole my money, never delivered the shoes and now lost my business.

I was a loyal long time customer, I will no longer purchase Converse and I plan on spreading the word and sharing my awful experience with the company, customer service and some "quality" team that I can NEVER talk to! I purchased a pair of the normal low top *** in Navy in October on ***. (please notice the date I am finally reporting this today!) I contacted Converse to request a replacement because mid November, only about 3-4 weeks after receiving them and after only about 3 times wearing them, the rubber all along the side of both shoes unglued from the canvas! I mean, I could see right through from the top to the bottom, the rubber was completely unglued. I contact customer service and was told to send in a photo of the damage, a photo of inside of the shoe tongue showing the size, the invoice and 5 alternate styles in case the style I purchased was not available. I did exactly that and NEVER heard from anyone for about two months, ever since Nov 2020 I have been calling, emailing, spoke to a ***, I was told my case was sent over to their "quality" team but I am not able to speak with them! I have asked for a refund instead and they will not give me a refund stating that because I purchased their product off ***, they cannot refund me my $60! So basically, they will not send me a replacement nor will the give me my money back. I have been informed again to send 5 styles I would take as a replacement and again, told everything is out of stock and they cannot send me one. ALL their styles are out of stock? I am seeking assistance here in either getting my replacement or a refund. This is *** right! I can send all the emails, the photos, the invoice, I can send everything I have sent them trying to get this resolved and I now am taking action and hoping coming here to this site, I can get resolution! This is the *** customer service I have ever received. Converse is *** and ***! I want a refund or a replacement ***! It is unacceptable going on EIGHT months now and I still have not had this resolved! I have done everything requested of me and now, I want my replacement or refund! What kind of company are you?! You are a *** well known company and I am shocked to have received this kind of service from you all. Even a *** could care less about my concern here. I have asked to talk to this "quality team" they say is handling my case and I am told I cannot speak with anyone there! Yet, they are handling my case? Complaintsboard.com Please help me resolve this issue and get me my replacement or my refund! This is *** to your customers Converse!

My troubles began when I signed up on the website and received my promo code to get 15% off. I entered it onto the site when I made my purchase and was informed that the black high tops I was ordering do not qualify. I waffled a few days about whether or not I wanted to place my order since the very code given to me by Converse wouldn't even cover a basic pair of their shoes, but in the end I decided I wanted them so I placed the order on 06/11. I had never owned a pair of Converse and I was looking forward to getting my first pair, even if the discount code they gave me wasn't going to work. I used their size chart to try and determine which pair would fit me best since it was pretty heavily notated that they run large. I received them a few days later and much to my dismay they were a tad too tight. I contacted them using the chat function on their site and they immediately processed an exchange for me. That was on 06/14.I shipped them back on 06/19 and they were delivered at their warehouse on 06/25. When I had processed the exchange they told me it would take a few days to process and ship out my new pair once they received them. Over a week went by with nothing, not even an email confirming that they had received the shoes or that my order was processing, so I reached out to them through their chat feature once more on 07/03. They seemed confused about even receiving the shoes. I discovered this was because they had a different tracking number assigned to my exchange than was on the return slip that was included in my package. I provided them with the correct tracking number and was told I'd receive a response from them in 1-2 business days. I received no email from them. I chatted in again on 07/09 and explained the situation. I provided the tracking number yet again and was eventually told I'd receive a response in 2-3 business days. This did not inspire hope. Three business days came and went with nothing from Converse except the glorious bits of spam they send about their new offerings. I chatted in again today (07/15) to inform them that I still had not received any kind of correspondence from them. They informed me that my order was processed and would be shipping soon and this is when I had to put my foot down. It had been three weeks since they received my returned pair and I had zero response from them. ZERO. The only reason I had any kind of contact with them was because I reached out to them about the lack of movement regarding my exchange. I told the representative that I wanted a confirmation email of it shipping right now or I wanted a refund, that I had waited long enough. After a few minutes they informed me that since my order was delayed they'd issue a refund that would take *** days to be returned to me. SEVEN to FIFTEEN DAYS. So, after waiting three weeks to be told my order was delayed I am now being forced to wait another week or two to get my money back so I can buy a pair of shoes elsewhere. It's deeply unfortunate. I was looking forward to having my first pair of Converse high tops and I was actually pretty excited, but their lack of customer service ruined the experience for me and now I have zero interest or desire in ever owning a pair of Converse. I would like to say that I hope they learn from this experience, but I know the business of one person for a company this large is meaningless.