Menu
For Business Write a review File a complaint
Coolblue B.V. Customer Service Phone, Email, Contacts

Coolblue B.V.
Reviews and Complaints

www.coolblue.nl

Learn how the rating is calculated

5.0 1 Review
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Coolblue B.V. Reviews 1

ComplaintsBoard
E
12:00 am EST

Coolblue B.V. Exceptional Customer Service and Fast Delivery

I recently had an outstanding experience with Coolblue. The customer service was exceptional, especially when I had an issue with a product return. The manager went above and beyond to assist me, even sending me a new product without requiring the return of the old one. The delivery of products was incredibly fast, which is a huge plus in the Netherlands. The only area for improvement would be enhancing the website and app for better order tracking. Overall, I'm highly impressed with Coolblue's service and would recommend them to anyone looking for top-notch customer care and swift deliveries.

Read full review of Coolblue B.V.
Hide full review
  1. Pros
    1. Wide product range
    2. Excellent customer service
    3. Fast and reliable delivery
    4. Sustainable business practices
    5. User-friendly website design
  1. Cons
    1. Premium pricing strategy
    2. Limited international presence
    3. Fierce competition from Amazon & Bol.com
    4. Relatively narrow product range

Coolblue B.V. Complaints 0

Looks like Coolblue B.V. has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Coolblue B.V., take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Coolblue B.V. Legit?

Coolblue B.V. earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Coolblue B.V. stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Coolblue B.V.'s reputation as a trustworthy leader in their field. Customers can rely on Coolblue B.V.'s services, assured they're dealing with a highly reputable and fully legitimate company.

Coolblue B.V. has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Coolblue.nl has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coolblue.nl has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Coolblue.nl you are considering visiting, which is associated with Coolblue B.V., is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Coolblue B.V. as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Coolblue B.V. have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Coolblue B.V. website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Coolblue B.V.

Screenshot Coolblue B.V.
Coolblue B.V. is a consumer electronics retailer based in the Netherlands. The company operates primarily through its online platform, Coolblue.nl, but also has a number of physical stores across the country. Coolblue offers a wide range of electronic products, including smartphones, laptops, tablets, televisions, washing machines, and refrigerators, among others.

In addition to selling electronics, Coolblue provides various services to enhance the customer experience. These services include product installation, repair, and recycling options. The company also offers its own delivery service, CoolblueBezorgt, which aims to facilitate fast and efficient delivery of products to customers.

Coolblue is known for its customer-centric approach, focusing on providing detailed product information, customer reviews, and advice to assist buyers in making informed decisions. The website features a user-friendly interface with clear categories and filters to help customers navigate the extensive product range.

The company also emphasizes sustainability in its operations, with initiatives aimed at reducing waste and promoting environmentally friendly practices. This includes offering second-hand products and energy-efficient appliances.

For customers seeking assistance, Coolblue provides customer support through various channels, including phone, email, and live chat. The company's physical stores also serve as points of contact for personal advice and service.

Overall, Coolblue B.V. positions itself as a comprehensive retailer for consumer electronics, with a strong emphasis on customer service and sustainability.
How to file a complaint about Coolblue B.V.?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Coolblue B.V. in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Coolblue B.V. Consider mentioning key areas such as product quality, customer service, delivery issues, etc.
- Include any relevant information about transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Coolblue B.V.

7. Review before submission:
- Before submitting your complaint, review it for clarity, accuracy, and completeness to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint or review about Coolblue B.V. on ComplaintsBoard.com.

Ratings on other review websites
Trustpilot
Trustpilot
4.2
142659 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Coolblue B.V. Contacts

  2. Coolblue B.V. social media
  3. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
Coolblue B.V. Category
Coolblue B.V. is ranked 47 among 147 companies in the Computers, Phones and IT category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.