Corsair Components
Reviews and Complaints

I purchased a pc through Corsair. I sent it back to them for a refund. They said once the item was received it would take 2-3 days processing. The item was received a month ago and I still havent received the refund. When I call costumer service and try to speak with a supervisor I am told they only respond to email . I have emailed them and am not getting any response. The representatives I have spoken with said that it is a high priority ticket but yet nothing is being done.

I placed an order on the CORSAIR website on 13 Mar 22. The corsair website would not accept my APO address. I call their customer service they informed me that they will correct my address and ship the order. Then I received an email (attached) stating that CORSAIR cannot ship to any APO address (attached). They informed me that they will cancel my order and issue a refund. They issued a refund of $1,589.96; however, I was charged $2,174.39. I called and also email them however, they are unresponsive.

When doing an RMA/Warranty fix/replacement, why is the consumer responsible for paying for a box/secure wrapping the product? We already paid for the product, I'm sorry it was defective, I didn't want it to be, but we shouldn't be responsible for this. Our job as a consumer should be getting the item to the shipping company and then its out of our hands til it comes back to us. Is that not ethical? This policy needs to change and until someone can explain why it makes sense the way it is now...I won't have it.

The worst customer service on earth probably. William Ling used two different excuses to refuse honor warranty alone with his own assumption without proof for a gaming pc worth $3600 in retail price. His supervisor Adam S came up with a complete new excuse to dishonor the warranty coverage. How can a company hire those folks with inconsistent and inferior qualification? And no wonder, 1 star reviews from its customers on Complaintsboard.com site. No matter where I purchased the product, it is your product with verifiable S/N that you must honor warranty.

Bought a gift for a child in November-December id 2021. It was not going to work due to connection issue. I called and they issued a RMA stating it qualified for a refund. I sent item back, they received it. I never received my refund. I have kept in contact with them but they continually state its tied *** in the refund department and will be processed as soon as possible. Their website states refunds will be issued in 3-5 days. It has been months. I just want my 10 year old's money back so he can replace his Christmas gift, from his Grandmother.

I purchased a defective computer and received an RMA. I have called Corsair, and they provided a UPS label and a tracking number. They agreed to a refund and confirmed via email they received the return. I attempted to inform them that the credit card used for the purchase was closed. I spoke with several representatives, but my calls were not returned. I explained a refund to the original card isn't possible and requested a refund to a new card or by check. They have not responded or assisted. Please help me get my refund.

I ordered quite a few items for Corsair. They all arrived in three different packages. I was sent the wrong item that was in the first package and was missing my Corsair CPU cooler. All my packages came safe but they want to blame the delivery service. It's a lot of back and forth with emails and calls. I have been going in a endless loop with customer service and I want a refund for both items that were missing. I was trying to pay the difference for the headphones since I was going to keep them but they making everything harder for me, I would just like an refund.My order number is ***.

RMA #*** I bought my ram when it first came out and paid a premium price for it and I bought the only color you guys sold at the time, a black one thinking I could paint it or wrap it in white but I was told after I bought it that it would void the warranty if I painted it white. Now that my ram is in need of Rma because is defective I requested if I can be sent the white version as my build is white and is an open case showing Corsair stuff with water cooling. Please I been a long time Corsair customer and have a lot of your products. Hope you can help i would be willing to pay a price difference if need or if I can buy the white heat shield alone.

Purchased product from Corsair, 10/6, with a 2 year warranty. Filed warranty claim with Corsair. They responded with claim # ***. Filed claim on 12/6.Corsair claims my computer's-*** is currently not in stock. The box to send to me, is not in stock.My claim is going no where.I offered to pay an uncharge for a different computer in stock to get a working unit, but no answer from Corsair. Corsair warranty service will not tell me anything about a timetable to get my computer fixed. Originally, 2 weeks turnaround was mentioned.Corsair corporate office will not answer their phones regardless of the department you call.I have a computer that does not work, and nothing is being done to fix it.

I bought a compute from Corsair last year and the hard drive is broken. It took 3 months and they finally agreed to return the computer and refund me. But after I followed their refund process and sent the computer back. They said they finished their inspection on the computer and will send the money to my back account. It has been over two weeks and much over their admitted refund time. I still did not see the money in my bank account and I tried to contact their support but no one replied my message since Feb 16th. I sent message to them and just asked for the update. They kept ignoring my message. I called in their support and their support line kept saying they are level 1 support and can not deal with these and the senior manager is working on it. I don't want to wait forever on this issue and please help me to get my refund back.

Bought a Scimitar RBG MOBA/MMO Gaming Mouse from Corsair on August 29 for $69.99. My digital receipt confirms this price. I used a shopping addon for a $19.00 discount. Shipping of $4.95 was waived. Post-purchase, my receipt showed $79.99 charged, prompting a call to Corsair. A representative acknowledged the correct price of $69.99 but couldn't explain the overcharge. She promised to escalate for a $10.00 refund. Later, a Corsair message informed me that my refund wouldn't be processed. This is unacceptable!

On December 31 I was forced to update proprietary software for corsair products to a brand new software, in this update it disabled functionality of previously functioning corsair products. Upon research they did have a list of products that would not be able to utilize the new software, and that the old software would work. However upon reinstalling the old software my PC began to crash repeatedly on a previously functioning version of this software. Upon changing to a supported mouse and updating to the new version, the problem went away. This has given the impression and evidence of use of malicious code to depricate products they no longer wish to sell despite current functionality and no alternative to use to keep functionality of the product. This gross misuse of software to destroy hardware to coerce people to buy newer versions is deplorable.

I sent the mouse under warranty to be replaced, they sent the replacement to me, then I received letter from *** asking me to pay duty. I communicate with Corsair customer service they said it was their mistake they didn't put my replacement as a warranty replacement they put it as a sale. they promise me to communicate with *** and love and pay. I thought I am on a safe hand based on their promise, I just received a letter from the collecting company asking me to pay this amount or my credit going to be damaged and they will take a legal step against me. I am so mad the mouse value is less than 45$ and it's my warranty replacement and the mistake was from Corsair paperwork. why did they put me in that kind of situtation? Please see attachment and I am asking Corsair to contact the number in that letter and slove this issue ASAP please I cant submit with the attachm

Hello, I had issues with my Corsair PC, and returned it under warranty for a replacement following their guidelines. The PC has been at their Florida warehouse since June 15 in which I was informed from CSR *** via email. We have not been contacted with an update of replacement PC yet since that date. It has been 7 weeks now, and no replacement has been sent us yet. I have been trying to get an update from Supervisor *** at the Florida warehouse of PC replacements, and no CSRs can give me an update on this replacement PC being sent us as of June 15th. We spent $2,000.00 on this complete gaming system. He uses the PC for school in which starts August 23rd. If there is anyway you can help us to get information on our replacement PC request from Corsair, it would be greatly appreciated. Our Corsair RMA number# is *** that we started for the repair/replacement. It has been well over the 10 business days of repair/replacement from the Origin PC Repair Team, and no updates.

On the 5th of July, I bought a Corsair One PC from Corsair. I needed this powerful computer for work purposes and decided to go ahead with the order. Upon receiving it on the 12th of July, I immediately plugged it to start working. However, when I plugged my DP port my monitor displayed a "No Signal Error"; the RGB on my components wouldn't light up either. I sent my computer back to Corsair for an RMA and it was held in transit due to a shipping label problem. Despite giving Corsair a second shot after a similar problem in 2019 (back when they offered me a Cross Ship Exchange), this time Corsair has been extremely unresponsive and unprofessional at handling my issue with reply times of over a week for a product that costs this much. They are still not offering a CSE despite the urgency of my work and despite this is the SECOND time this is happening within 2 years. With wait times of over 1 week, lack of solutions and 1 month of turnaround for this repair, I am extremely disappointed

I ordered a controller from a company that they own. The controller is on a shipment that is sitting in *** for days now. I have reached out to customs and also fed ex and the problem is about a package that is in corsairs name that needs a better description. I have reached out to Corsair also without any response about this. The company is with holding 600+ packages from being shipped because there logistics department is failing to send the information to fed ex. It is absolutely ridiculous as the one package is only needing the paperwork. This is an ongoing problem that could have been resolved in minutes if the logistics department would do there jobs as they have sent emails to *** claiming they will have it sent over but have failed to for days now. All I want is for Corsair to send them simple information over to fed ex. I get times are hard right now but its literally one simple piece of information. This makes your company look horrendous as 600 or more packages are simply sitting for days because you lack to send right documentation the first time.

Hello, I tried to RMA a K68 RGB keyboard and a mouse just after the warranty period had ended. Corsair only agreed to send me 5 key caps, and the mouse was discarded because they refused the RMA, and it cost me $90. The keys fall off unless you press directly in the center. I attempted to RMA again today, but customer support informed me that my account had been 'suspended' and they could not assist me. They also declined to offer any advice on what to do next. After calling a second time and waiting on hold for 50 minutes, tech support also said they couldn't help. It seems Corsair has 'blacklisted' me, implying that any future purchases from them are final sales with no refunds or warranties available to me. They made no attempt to contact me via email or phone to inform me of this, despite having my contact information. Fortunately, I have stopped buying their products. The staff I spoke to were unable to connect me to a supervisor and were rude. So, for people like me, it's a final sale on Corsair products with no warranty. The keyboard is not even a year old.

I purchased a Corsair K70 keyboard via a 3rd party vendor. Upon trying to use the keyboard, I found out that the keyboard was not compatible with my computer and was not allowing my computer to boot up/post. I contacted a Computer Tech and had them look at my computer to make sure there was no issues with my PC. He spent over forty-five minutes over the phone with Corsair Support and determined that it was a compatibility issue and that the keyboard would not work with my computer(HP Omen). I created a claim with Corsair Support and was instructed to send the keyboard back in which they then sent me that same model keyboard back. I attempted to use the keyboard and found to have the same exact issue as before. I then received an email from Corsair saying that my issue had been resolved and to review their service. I immediately emailed them back and told them that I was having the same exact issue and that the problem is with that model of keyboard. After receiving no response via email after 4 days, I contacted them via phone call to attempt to resolve this issue. I was then directed to a individual that told me that I had to make a video to prove that what I was saying was true and basically called me a liar. When I mentioned anything about a refund, he immediately got defensive and told me that he had moved my case "up the chain." I am currently still awaiting some kind of solution/conclusion to this issue.

Within an hour of placing an order on the weekend when they aren't even open or contactable. My item went into shipping soon so that I was unable to cancel it. When I found an item on their site that I liked better and would have rather placed an order for. I placed an order for that item come Monday. I called them in the morning as soon as they opened and tried to cancel the original order. I was told it was uncancelable because it was shipping out soon. I did not even have a tracking number yet and it was not shipped out yet. Upon finally receiving a tracking number I contacted *** and was told it was easily cancelable because it was not even picked up yet. After contacting Corsair again they told me they could not cancel it unless it was escalated to the escalation team so it was escalated to the escalation team. The escalation team was 100% useless and did nothing. The items both ended up being shipped out. This is thousands of dollars worth of money that I now have paid extra and have to wait weeks to get back because you couldn't simply type in the letters in a computer to cancel a *** pickup. *** flat out told me that this is all that needed to happen to cancel this pickup. I have always loved your products, but your customer support experience was awful. I was sent round and round and round and loops to multiple different people on phone calls and an emails all to get one order canceled that didn't even get canceled that is now getting shipped to me. I have attached screenshots with order dates and shipping dates from *** and from your website with times of pickup and times of label creation.

march 10th, i purchased an item from corsairs site. i had originally purchased bcuz a *** rep had told me approx 1 week to receive the item. i then found out it would take way longer, & no *** rep after my purchase was able to provide me an actual time frame. so i cancelled my order. since my order has been cancelled, a new one was made, multiple times to my card. i had attempted to cancel again bcuz i no longer want the part, yet each time i got in touch w/ , they would ignore my request & hang up on me. then, the charge to my card went away a couple weeks later. i had assumed this meant they got the hint that i wanted my order cancelled. NOPE, the other day, another charge for the item appeared on my *** got an email saying it was shipping. i got in touch w/ , & surprise surprise, now they r able to answer my questions, unfortunately for me, my only option, since the item i had attempted to cancel multiple times had already shipped, i would have to pay return shipping. i want my money refunded & i do not want to see this product come close to my doorstep. both of these things should have been how it went when i originally cancelled my order, but no. corsair chose to place multiple more orders on my *** team chose to completely blow me off & prevent me from cancelling this order. i have multiple screenshots of me requesting my order be cancelled, & in return, the *** rep simply ending the chat. i will escalate this as far as i can take it until this issue is resolved bcuz i am beyond tired of dealing w/ corsair over some item i dont even want. there are so many more things i am upset about @ the fault of corsair *** team, but @ this point, i just want my money back, & to be completely done w/ corsair.