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1.0 2 Reviews 69 Complaints
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Couchsurfing International Complaints 69

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A
2:58 am EDT

Couchsurfing International illegal activity of moderation team (federal offence)

Good morning
my name is antonis
i had an account in CS associated with e mail ( [protected]@gmail.com)

2 months ago members of your moderation team of couchsurfing US ( Amelia and Billy) have accepted money from a rich individual who resides in the uk ( her name is Chloe Gowan) so as to delete my account

they claimed that i harasses this lady, but they never provided any evidence of that which is illegal on its own

this lady was actually harassing me and because she has money ( she is millionaire) she paid your moderation team, with money under the table so as to do her bid

this is a federal offence and i already submitted a report to the police and a specific court in the US

So before i am forced to have my attorneys contact your legal department directly and then file a law suit against your moderation team for unscrupulous immoral tactics, i wish that your supervisor contact me in this e mail

[protected]@gmail.com

thanx
Antonis

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Yurt
US
Mar 07, 2018 3:13 am EST

My CouchSurfing account has been deactivated by Amelia too, without any evidence provided. I do not reside in the US.

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L
9:15 am EDT

Couchsurfing International "verification" procedure

I followed the instructions to "verify" my profile by providing my credit card. NOWHERE in the process appeared the word "payment", "45 euro", "subscription", "donation", everything was presented as a simple verification procedure to make sure my profile exists.

As I submitted the details of my credit card I received an email from the bank saying "you just paid 45 euros to Couchsurfing". This is ABSOLUTELY NOT FAIR, I am furious with this misleading communication and I will denounce this fact to Consob, the Italian costumer association.

Any payment request should be clearly declared to the costumer, and this sneaky behavior is not acceptable in particular if it comes from such a big and respectable organization as Couchsurfing is. I am very disappointed about that and will do my best to denounce it.

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Andrew Moldrich
US
Sep 17, 2017 9:46 am EDT

This happened to me also, I called my bank and stopped the payment, as couchsurfing is not responding to any emails etc, I wonder if there is a governing body this can be reported too?

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Debi Munczek
US
Aug 28, 2017 10:56 am EDT

I had the same issue and was charged $50. Worse, they do not acknowledge that I paid and still show me as not verified months later. And there is no way to contact them that I can see.

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Julia Outervillage
US
Aug 12, 2017 4:07 am EDT

Happened to me as well - I contacted them four times to tell them to stop using my credit card. I paid 14 Euros four times and only got a refund of 14 Euros once. Even after contacting them, they used my credit card again! I guess nobody would mind giving a REAL DONATION because it's a nice service but using the credit card MONTHLY WITHOUT CLEAR PERMIT is totally inacceptable.

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havecoffeewilltravel
US
Jul 31, 2017 4:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is exactly what happened to me; I put in my card details to verify it, and nowhere beforehand did I see any information about them taking 45 euros out of my account for this process, otherwise I would not have done it. Now it's proving impossible to get any information from the company about whether or not I'll get that payment refunded. It's such an underhand, sneaky and unprofessional thing to do.

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L
6:09 pm EDT

Couchsurfing International credit card charges

Hello, I have never used couch surfing but I now see that i was charged twice (in May 2016 and May 2017) for membership. I don't live at the address provided and I would like a $40 refund for both years of unnecessary charges. I would also like my information (especially my credit card information) removed from your website. The receipt numbers are [protected] and [protected] respectively. I have included the emails that went to my junk mail that I eventually found.

Thank you.

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3:08 am EST

Couchsurfing International I'm officially done with Couchsurfing

I am a host on Couchsurfing and I'm accepting guest from all over the world. I really enjoyed meeting new people, must say that it was a great experience.
Unfortunately my latest experience was terrible. As always I accepted a guest, person seemed nice and friendly. I showed him around, we had fun and after we returned home he went to sleep. I thought he was sleeping, so I went out for 10 minutes to buy some cigarettes. When I came back door was open and my so called guest was missing along with my iPad and laptop.
Couchsurfing did nothing to help me find him. I also reported this case to the police. I'm officially done with this host job.

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E
7:29 am EDT

Couchsurfing International Couchsurfing is unsafe!

I used Couchsurfing few times and that was really awesome. I met amazing people, visited some cool places and had a lot of fun. Last time when I used it I was going to Paris. I went to Couchsurfing and found a place to stay. I thought the person was a girl, but when I arrived there was a man! He started telling me stories that girl was his sister and other stuff. Really! Couchsurfing is not so safe as you might think! I refused to go anywhere with him and found myself a hotel. Who knows what could have happened!

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7:34 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Guys, don’t register on the website of Couchsurfing International Inc. I have registered on the website and filled the form. After my profile was finished, the owner of this website emailed me and tried to find a fault. He said a lot of unpleasant and rude words. I was so upset and my impression of this website was really bad. The owner is very nasty and unpleasant person, who will find the way how to abuse you.

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5:34 am EST

Couchsurfing International Blocked access and impossible to get money back

People, attention. I signed for the website www.couchsurfing.org. I joined it and wanted to post my ad there, but these jerks decided to fool me. They started to steal money from me, but when I noticed it and asked to stop, these ### blocked my access. I can’t get money back, and I can’t reach them now. I have no idea what measures to take now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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sanjay manda
IN
Jun 09, 2017 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i m totally agreewith him, even i was also cheated by couch surfing when i paid after that they suspend my account without any resions.
so guys beware dont pay to couch surfing

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L
6:55 am EDT

Couchsurfing International Bad people

I registered on the website www.couchsurfing.org and met a lot of people. And one day I found the person, who agreed to give houseroom for me while I went for business trip in another city. But when I arrived, we agreed to meet at one place, but this guy never came. His phone was also switched off. I was upset, because I hadn’t been in such situations before. So be careful and better check other people if you want to use the coachsurfing.

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5:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Couchsurfing is a nightmare cultish community full of moochers and people who are just there to take from you what they can. Once you get involved in couchsurfing it is like a vortex in which you are expected to only have couch surfing friends. Furthermore, it is full of political drama with different groups of people wanting to become “city ambassadors”...

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About Couchsurfing International

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Couchsurfing is a global community of 12 million people in more than 100,000 cities who share their life, their world, their journey. Couchsurfing connects travelers with a global network of people willing to share in profound and meaningful ways, making travel a truly social experience.

Overview of Couchsurfing International complaint handling

Couchsurfing International reviews first appeared on Complaints Board on Sep 2, 2011. The latest review 60 was posted on Sep 22, 2024. Couchsurfing International has an average consumer rating of 1 stars from 71 reviews. Couchsurfing International has resolved 0 complaints.
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  1. Couchsurfing International Contacts

  2. Couchsurfing International phone numbers
    +1 (415) 404-6611
    +1 (415) 404-6611
    Click up if you have successfully reached Couchsurfing International by calling +1 (415) 404-6611 phone number 0 0 users reported that they have successfully reached Couchsurfing International by calling +1 (415) 404-6611 phone number Click down if you have unsuccessfully reached Couchsurfing International by calling +1 (415) 404-6611 phone number 0 0 users reported that they have UNsuccessfully reached Couchsurfing International by calling +1 (415) 404-6611 phone number
  3. Couchsurfing International emails
  4. Couchsurfing International address
    PO Box 7775 ECM #86600, San Francisco, California, 94120, United States
  5. Couchsurfing International social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2024
  7. View all Couchsurfing International contacts
Couchsurfing International Category
Couchsurfing International is ranked 4 among 104 companies in the Credit Cards category

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