CruiseOne’s earns a 1.0-star rating from 3 reviews, showing that the majority of travelers are dissatisfied with cruise vacations.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I had a cruise booked leavin' from Cape Liberty, New Jersey October 3
I had a cruise booked leavin' from Cape Liberty, New Jersey October 3. 'Cause of Covid, the cruise was rebooked to leave October 9. The cruise got cancelled 'cause it couldn't leave from the port in New Jersey. My bookin' number is ID: XXXXXXX. The group travel order is #XXXXXXXX. I chose to cancel my reservation instead of rebookin' again. I got an email on June 14 from my travel agent advisin' that I would receive a refund of my deposit *** total paid for 2) in 30-45 days. I haven't received any further info and my travel agent hasn't provided any further updates.
In November, I bought a cruise for 8 people over Christmas from CruiseOne
In November, I bought a cruise for 8 people over Christmas from CruiseOne. The agent who helped us with the travel arrangements was ***. 5 people in our group needed transportation from the airport to the cruise terminal. According to Royal Caribbean, we had to buy their transportation through our travel agent. So, I bought round trip transportation for 5 people from CruiseOne. I paid the full amount. When we arrived at the airport and tried to board the bus to the cruise terminal, 2 out of the 5 people were not on the list. Royal Caribbean told me to talk to the travel agency that booked it. I called *** at customer service at *** and explained the situation. (This is recorded) She said she would cancel all transportation since we were traveling as a group and refund our money. We had to use Uber or Lyft instead. I talked to *** and several customer service representatives to get the refund for the transportation we paid for through the company. At first, *** would apologize and blame the lack of resolution or refund on being busy because of Covid. Now, I can't even get him to reply to an email. *** was really helpful and said they would send us a check for the refund. That was over a month ago. We haven't received any check and haven't heard from CruiseOne in over a month. The refund amount is $350. The issue started on December 26. I have multiple emails with *** that show the lack of communication and resolution.
I booked a cruise and cuz of covid it got canceled
I booked a cruise and cuz of covid it got canceled. I asked to move the cruise, it got moved but ended up canceling cuz I was $*** short on the final payment. I took the penalty and rescheduled the cruise for 2022. They sent me a new quote showing the money that did transfer from the old cruise, minus the penalty fee. I booked a different vacation for 2021. I sent money down for the new vacation but they said they needed the full amount cuz we were so close. I sent them a new check for the money in full, which was what they wanted. I asked them to destroy the check I had sent for $***. They said they got the money and processed both checks. I immediately said they were only supposed to put through the one check cuz the other was supposed to be destroyed, it will cause everything to bounce, which it did. It took me over two months to get everything sorted with both checks. They put the $*** on the cruise and paid for the tip to Mexico in full. Now I'm at the final payment for the cruise and the online payment link wasn't working. I asked them to process the payment. They didn't do it. I asked why? They said it wouldn't go through and they would call Royal Carribean to find out why. They then sent me a new receipt showing a higher price for the cruise and that I didn't pay as much as I did. I brought this up and they said they would check on it. Their husband told me that we never paid $*** but later that night they sent me a copy of the $*** check that they had cashed. Now they're saying they found my money but it's $*** plus $***. Something the cruise was holding onto. This still isn't the amount that I paid. They're now saying that their receipt means nothing and I should only go by the receipt from the cruise line. I told them they never sent me a receipt from the cruise line until this week. According to their receipt, I paid $*** but the cruise line receipt says I paid $***. Where's the rest of my money?
Is CruiseOne Legit?
CruiseOne earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
CruiseOne Reviews 0

If you represent CruiseOne, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About CruiseOne

Overview of CruiseOne complaint handling
-
CruiseOne Contacts
-
CruiseOne phone numbers+1 (954) 958-3700+1 (954) 958-3700Click up if you have successfully reached CruiseOne by calling +1 (954) 958-3700 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (954) 958-3700 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (954) 958-3700 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (954) 958-3700 phone number+1 (336) 882-8200+1 (336) 882-8200Click up if you have successfully reached CruiseOne by calling +1 (336) 882-8200 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (336) 882-8200 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (336) 882-8200 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (336) 882-8200 phone number+1 (561) 776-1667+1 (561) 776-1667Click up if you have successfully reached CruiseOne by calling +1 (561) 776-1667 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (561) 776-1667 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (561) 776-1667 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (561) 776-1667 phone number+1 (904) 278-1105+1 (904) 278-1105Click up if you have successfully reached CruiseOne by calling +1 (904) 278-1105 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (904) 278-1105 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (904) 278-1105 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (904) 278-1105 phone number+1 (800) 619-1694+1 (800) 619-1694Click up if you have successfully reached CruiseOne by calling +1 (800) 619-1694 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (800) 619-1694 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (800) 619-1694 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (800) 619-1694 phone numberPress Secretary+1 (208) 968-9007+1 (208) 968-9007Click up if you have successfully reached CruiseOne by calling +1 (208) 968-9007 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (208) 968-9007 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (208) 968-9007 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (208) 968-9007 phone numberAdministrator+1 (732) 686-1749+1 (732) 686-1749Click up if you have successfully reached CruiseOne by calling +1 (732) 686-1749 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (732) 686-1749 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (732) 686-1749 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (732) 686-1749 phone number+1 (443) 745-2025+1 (443) 745-2025Click up if you have successfully reached CruiseOne by calling +1 (443) 745-2025 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (443) 745-2025 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (443) 745-2025 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (443) 745-2025 phone numberTravel Agent+1 (631) 539-9756+1 (631) 539-9756Click up if you have successfully reached CruiseOne by calling +1 (631) 539-9756 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (631) 539-9756 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (631) 539-9756 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (631) 539-9756 phone numberTravel Expert+1 (855) 367-4730+1 (855) 367-4730Click up if you have successfully reached CruiseOne by calling +1 (855) 367-4730 phone number 0 0 users reported that they have successfully reached CruiseOne by calling +1 (855) 367-4730 phone number Click down if you have unsuccessfully reached CruiseOne by calling +1 (855) 367-4730 phone number 0 0 users reported that they have UNsuccessfully reached CruiseOne by calling +1 (855) 367-4730 phone numberVacation Specialist
-
CruiseOne address1201 W Cypress Creek Rd STE 100, Fort Lauderdale, Florida, 33309-1907, United States
-
CruiseOne social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
- View all CruiseOne contacts





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!