Crunch Fitness review: Charged after membership canceled 1

My daughter has been trying to cancel her membership at crunch fitness for the past five months. She has taken time off her work schedule to go in three separate times to work with Josh Noel. This is an addition to phone calls and emails.. Nothing has been resolved. Josh noel is blaming it on a software company. My daughter said that she would just cancel the payment on the card. Josh, Noel told her not to do that or it would send her to collections. Her credit card/my credit card was just charged again today. She has not been credited back for October November, December, January, February. She does not have the time or the money to keep up with this charade. If they cannot get it figured out with a software company then they need to take the money out of their drawer and fix the problem with the software company on their own time.

I believe that crunch fitness owes her an apology for the lack of concern to follow up and make sure that this situation was taken care of. The overcharges need to be refunded immediately. Since this situation has drug on for five months, since management has not shown the initiative to follow through with their job on canceling the membership and since she has had to spend time on the phone, time emailing and three separate trips back to the store specifically to work with Josh Noel, I think some compensation should be given to her for crunch fitnesses poor business practices and wasting hours of her time and money.

My daughter’s name is Caitrin Kemlo. The store is crunch fitness Madison Wisconsin. The manager she has been working with is Josh Noel. I will be handling this going forward. My name is Jeremy Kemlo. My phone number is [protected].