Crunch Fitness’s earns a 1.0-star rating from 428 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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continued to charge for season ticket
I bought season ticket from the company crunch fitness gym. But because of family problem, I needed to cancel the ticket. I called the manager and asked to cancel it. Also the manager promised to stop all charges, but after a week they charged me again. I contacted him again and he told me that the refund would be within 30 days. But they again and again...
Read full review of Crunch Fitnesspoor management
I had signed up for 3 months in the summer (june-aug) as I was leaving the country at the end of august. I made it very clear that I was leaving in the end of august and was told "that's fine". after getting billed twice in june (5 days apart) I spoke to someone in the gym, and was assured that it was advance payment for my last month, which again I mentioned would be august. I was told "remind us near the beginning of august".
August 3rd comes around and I notice a charge to my account. this made a total of 4 payments in 3 months. I visisted the gym and was told to email someone about the issue. after an email on august 4th, I got a reply on the 5th telling me that I had to tell them about my cancellation "before the 3rd of august because that's when we do our billing". I politely asked for a refund saying that I payed for august the first month, and would not be in the country in september making the payment a complete waste of my money. she told me that there is nothing she can do and I should contact the billing.
I contacted the billing about 4 different occasions, each time being put on hold for at least 30 minutes only to speak to someone with poor english skills. being an immigrant myself I could sympathize for having to learn english and so it didn't bother me too much. what really pissed me off is that they gave me attitude for their ridiculous mistake and refused to refund me claiming that I should have been told about billing being done on the 3rd of each month.
First off why the hell am I getting charged 28 days in advance. second why the hell is this "3rd of the month" so divine that they can't possibly override it and refund me my money that they clearly owe me? instead of an apology and an attempt to help me (the customer) resolve my issue, I was given attitude and basically told to go away.
Now I sit here searching the internet for other peoples past experiences with this corrupt management trying to see what my best option is, and I figure I should write this in case it can help others better watch their accounts, as crunch fitness will take your money and hope that you dont notice. if you do notice, theyll do their best to give you the run around to the point that you give up and say screw it take the damn $45. i'm a student and I do not have the luxury of handing out $45 to every person who pushes me around a little, and so I refuse to let them win.
The complaint has been investigated and resolved to the customer’s satisfaction.
Gym or pick pockets
My wife registered at the crunch fitness center near her work place when we lived in chicago. about 3 months ago when we were in the process of moving to maryland she tried to cancel her gym membership, that was when our problems started. she was informed by the gym that she needed to have proof that she was moving from the chicago before she can cancel her contract. the gym also required a 30 days notification with a utility bill which was the only proof they would take. well; what that means is that if I moved to leave with a family member because I could not afford to rent a place yet I would still need to pay my gym membership even though I would not be using the gym. moreover the requirement of a 30 day notice with a utility bill means that in the best of circumstance one will have to pay for 2 mths after physically leaving the gym location.
Well we have been in md since october and only rented a place so crunch is still charging my wife for a service that is not rended. I believe strongly that this is nopt business at all but robbery. I suggest that they gym re-examine their policies.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told on the phone that my membership has been canceled but I was still being charged for past 9 months plus next year annual fee. Now they are refusing to refund me the amount they have charged me this far. They have teenagers running the place who are not fully trained in guiding customers.
I signed up for a 2 year contract with CRUNCH FITNESS. Within the contract from CRUNCH FITNESS it states that my renewal rate after the 2 years was $510. My membership expired in November and CRUNCH REFUSED to honor the contracts renewal rate. I told Crunch it was breach of contract and illegal to not offer me the fee on the contract. They said that Crunch is no longer part of Bally's and that the agreement I had was written by Bally's, even though it clearly states CRUNCH FITNESS on the contract and therefor they will not honor it. They want a deposit and $79/ month. This is BAD business. The Chicago Crunch will probably go under just like the LA Crunch did if they continue to operate like this... Plus there parking rates have gone up significantly. If I went 4days/ week for 1 year my parking would cost me $832, if I didn't go over the 2 hour maximum.
Steal people's money
Crunch fitness
144 west 38th street
New york, ne 10018 us
Www.crunch.com
I was a member of crunch fitness for 6 months in 2006. I cancelled my membership due to a medical condition, providing the requisite doctor's note, as requested by crunch on 12-22-06. or at least I thought I cancelled.
Crunch's billing department apparently didn't get the memo.in may of 2007 crunch began debiting the amount of monthly membership dues from my account despite the fact that I was no longer a member. this went on from may until july of 2007. finally, and thank god, I lost my wallet. therefore changing my debit card # so crunch couldn't take anymore of my hard earned money.
Upon realization of the fact that they were stealing money from my bank account, I attempted to contact both the agt crunch acquisition llc based out of chicago to rectify this and also reached out to the local crunch. quite a frustrating experience.
It was like deja vu every time I called the national group out of chicago. I explained my situation and how I had cancelled long ago and they owed me money but somehow I never received calls back, nor did I get my money back — at this point, over $200.
The local crunch assistant manager must have been the one to finally get me some relief. I threatened to go to the bbb, complaintsboard.com and file a complaint with the consumer division of the ny ag's office as well as go to the local media... that finally got his attention.
Crunch finally credited my bank account the money they owed me but they freakin started sending bills and collections notices again!
My hell has started again and i'm going on a blitz until this is over and done and they stop trying to steal people's hard earned cash.
The complaint has been investigated and resolved to the customer’s satisfaction.
I only has to work with one guy. I told him I couldn't afford to do more than the sessions we agreed on. I reached out to him to cancel my membership several times, he waited til the last min and now I can't get my money back since I waited 10 days, which is a lie.
I want to upgrade my membership and I was told I had to wait till the annual renewal date. I joined last week. When I called [protected] all they want to do is sell me a monthly membership to a discount club. I got the phone number off of one ou your websites.
hello,
my name is navdeep and my email is nk6480536@gmail.com. i got my membership 12 days ago and i never visited the gym due to some personal issues and i had to cancel it. i went yesterday to cancel and they want me to pay 56.66 annual fee. It was only 1 day over 10 day period. Please provide me exception as i cannot afford it
I signed up two kids for 23.99 a month for past six months been charged 39.99 a month. Manager said that's what I signed up for gave bank statement showing 23.99 said if I didn't like it leave. Then I asked for paperwork he had no e walked away refused to address issue.
I keep getting emails stating I owe a balance to Amherst NY/Tonawanda NY locations. I have reached out multiple times to cancel this membership through phone and email stating that I need it cancelled and to send me the cancel form. No one has cancelled this even though a manager stated he did. I need this to end now.
Gym in Cape Coral is way too crowded .Either stop letting new people in or renovate it to make it fit . Also what’s up with only having one machine for each workout .Impossible to do leg day ,too many people sitting on the machine just going on their phones and not even using them or people who just has a never ending set .smh
This gym needs to be open more later on the weekends .Ridiculous.Do they think everyone goes and parties .No some of us actually have bad self image problems and want to feel better by going to the gym and can’t even do that after workinf a 9-5 and it closes at 7. Wth
This guy name Vinny, Bald head full of tattoos on his body. He sexually harassment multiple females and say many disgusting things toward people in the city. He also throw weights on the floor, banging and slamming it. I think he work in the DOT because he came in one time with that hoodie say dot on the back of it.
Hey everyone,
Crunch did the same to me in Alberta, Canada. I am on board with any law suit, they are still charging me to this day while the gym is closed. Even through the Covid19 time.
I say let's go with a class-action lawsuit, I will talk with my lawyer and see what I can do these guys are thieves, even during Covid with the gym shut down they still charge me. I called to cancel, after four years of being charged, for a place I don't even go to.
Is there still a class action lawsuit in discussion. I have $4000 in UNUSED personal training they will NOT refund. I have been diagnosed with a medical condition that prevents me from going to the gym (and from working out all in general). I have submitted doctors letters and a bill of sale to show that I have since moved. They reject for no reason. They do NOT provide a copy of their PT contract. They never disclose the balance on your PT account (its hidden and no one but the manager - that makes his commission on PT -can see it). I just raised this with the NY AG. But want to talk to anyone else that is in this situation. I'm taking action. Fed up and will not walk away from $4K (now they tell me that these expire in July. DO NOT BUY PERSONAL TRAINING SESSIONS WITH CRUNCH!
I am on board for the class action lawsuit. I had what I was told a 12 session contract for personal trainer and they kept billing me after the contract ended. No one ever said hey we will never stop billing you even after the end of your contract and the trainer no longer works there. I have not been to the gym but 6 times in 3 treasury’s.
I had the same experience in North Brunswick, NJ. I signed up for 12 lessons of PT to become acquainted with the machines. When I completed my 12 lessons my trainer said you are done with your lessons, and I thanked him for his help. They continued to bill me to the tune of $1680.00. No one will listen, answer the phone, return a call or respond to you in any way, I filed a complaint with the BBB, and they actually lied that they had tried to contact me by phone. Would love to see where we can go with this. MItch Stark M_stark@comcast.net
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Crunch Fitness emailsinfo@crunch.com100%Confidence score: 100%Support
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Crunch Fitness address22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
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