Crypto.com
Reviews and Complaints

Hello Crypto.com

Congratulations! You are the winner of my first ever review on the App Store. Unfortunately, there is not really anything too positive after that. I am just going to share my experience and why I am leaving this review, and hopefully it is helpful for others.

So I have been a Crypto.com user for roughly two years. As a whole, it’s been a adequate experience. I was interested in the array of different coins being offered coupled with their credit card options, so I signed up. Up until this point, the app has worked. There isn’t anything too inherently special about it, but it functioned for what I needed it to do, so I just did what I needed to do.

I was notified that there was a new update on the app, and I had to upgrade before I could access my account, so I proceeded to do so. As soon as I tried to log back in, I was immediately promoted that I had a jail broke/rooted device. Found this odd since my phone isn’t, so I then tried on different friends and family phones and tablets and still got the same error, which is when I started my nearly month long battle with the Crypto.com (that is still going on) about how to resolve the issue. Their replies are usually one to two sentences asking for random bits of information that is vital before they proceed, and most of which they request be sent via the app that cannot be accessed. They also send emails around 3am-5am (I live in the west coast, so maybe that’s just wherever their based). However, they often send a quick follow up email right after their initial one saying things like you haven’t been online for awhile, so I’m glad we were able to resolve your issue. Not sure how they are coming up with that logic, but it’s best not to question random stuff like that at this point. I am now at the point where I have given them pretty much anything that they could possibly ask for, and they are still denying me access for security reasons. Though they have sent confirmation that it is indeed my account, they need to discuss internally how they want to proceed.

So basically, they have my money sitting that I can’t access, which of course, like any other person, I’m sure would cause frustration.

With everything mentioned about, I felt compelled to write a review. There are some many other exchanges out there that have figured out the basics of security that they seem to be hung up on that it may be better to look elsewhere.

My customer service experience has been the worst, especially when it comes to your financial assets you would expect they’re being sensitive to your needs when it comes to resolving issues.

Crypto.com doesn’t have a customer service number, can you imagine?! So there is no way to resch someone about an urgent matter whether that’s a security concern, or removing a hold on your account.

I was in the middle of a large withdrawal of XRP to a wallet, Crypto.com deducted it from my account but never executed the transaction by depositing into my destination wallet, then suggested to validate my credit card which was totally unrelated (I made several thousands of dollar of transaction the week prior without them being concerned, it was a deposit afterall, not a withdrawal). So they simply disabled my account, pretty much freezing it.

I did as suggested, provided the information requested, however there is still a hold on my account, can’t move any of my assets (ironic, isn’t the digital currency technology exactly trying to eliminate the third party to have power over your funds, yet, here they are doing the exact opposite)

It would be one thing if I’d be able to give them a call and resolve the issue in a timely manner, however, several attempts through their chats on their website as well as their customer service email address (NO phone number available!) were left unanswered wondering what’s going on with thousands of funds stuck somewhere without me knowing, they’ve never arrived at the destination nor are reflected in my Crypto account.

I’m a very patient person and I never write reviews (especially a long one like this) as it takes a lot for me to actually get to a point to complain, but this horrible customer service when it comes to your assests/money is simply unacceptable. There have been other concerns since I started using Crypto.com about two weeks ago but I’m confident this lays out the foundation of what Crypto.com is about when it comes to customer support!

I’m out, don’t trust them with your funds!

Update:

Two days later I got an email response, saying that the delay is due to increased inquiries and they appreciate my patience. Now it’s day 3, nothing has happened, my account is still locked up - I’ve never had a worse customer service experience. Choose an exchange that has a customer service number like COINBASE.

To the Crypto team member who responded to my post. I’ve tried all avenues available, your in app chat and your email support is the issue! You need live customer support, and qualified people to solve issues, not just tell me you can’t handle the increase in inquiries (also not a good sign).

Reference ticket BHC214

Edit: been in it for about a month. I actually really enjoy the app. Still a newbie but Ive had a great experience for far. Got my steel card, making money with Earn feature.

Original review…

I am new to crypto & I was looking for an app that had a little bit of everything based off what I know/understand so far about brokerages/ coin exchanges The crypto debit cards swayed my opinion and incentivize me to join the CRO community. Along with the ability to transfer funds via debit card. The easier and more simple and all in one with a variety of coins unlike CB... It’s been about a week. Getting set up was easier than a couple of the other exchanges. I am still pending for one btw... However, CDC app is user friendly and pretty intuitive. I like the tracking and the info provided on each crypto. The interface isn’t confusing and I like their charts. Some charts on other apps look very “busy” to me and as a beginner. CDC is easy to work with. I did get signed up for the jade green. It made too much sense and besides the looming idea that crypto is unstable, I couldn’t think of a better reason not to. As always, only invest what you can afford but you get more “interest “ than the fiat just sitting in the bank in a traditional savings. HERES THE BAD DEAL. With the staking, I wired the money to CDC and it was available pretty quickly. I figured I could by 4K worth of CRO first (thats the T&C as of April ) and then finish my card application. This did not work at first. It keep saying insufficient balance and tried to make me use my debit card. The funds where already there and i kept looping around trying to figure out what I was doing wrong. It scared me tbh. However, the amount of CRO i needed to purchase was actually $4150. They had a set amount of CRO in addition to saying buy “$4000” worth. Which i guess makes sense bc everyone stakes the “same” amount of CRO and it accounts for the volatile nature of crypto. But still, it was misleading to me and I probably didn’t read some fine print. This confusion prompted me to do a help desk message. Aside from being automated at first and auto generating links to FAQ (that was annoying) I typed up my problem. They respond within 24 hours. I did end up spending the extra 100 and my card has been issued. I am waiting patiently but I heard it could take up to 2 months. Hopefully i wont have to wait that long... All in all, I’m pretty happy so far. The CRO benefits will hopefully pay off with the interest and CRO back with purchases. I am not looking forward to the fees after my 30 days but hopefully as the company grows they can lower them. I DO feel super safe and secure with my money and coins on this app. Hope this helps someone decide on if they will use the app. I hope to remain a long time user.

It works OK, simple and easy enough to understand. HOWEVER, it does not report the actual value of live cryptocurrencies, everything is marked up a small percentage which renders features like the “target price” purchasing option to be irrelevant as you’ll never know the actual value that Crypto.com will use to buy or sell your crypto.

A good example of this is how BTC is listed right now on Crypto.com for $26,459.66 but Coinbase is it at $27,768.79. Or Shib for example that’s listed on Crypto.com for .[protected] but on coin market cap it’s .[protected].

As such I’ve watched the target price hit the amount I have set up multiple times on Crypto.com, it even did so again today spending a whole hour at about 5% above the target sale price.

I asked customer service why it didn’t post my open target price sale and their response was that “on the track page you see an average price and the fiat value. It is different from the actual buy/sell prices”.

So to summarize they don’t report the actual values of crypto’s listed on crypto.com it is purposefully scaled for you to assume that you’re making more while they deduct however much of the transaction difference for themselves.

I had done the card upgrade for $400 back in 2020 only to watch my investment turn into $42.42 and to make it worse they’ve done away with nearly all the card features I signed on for.

They did away with the Spotify reimbursement restricting it to their upper class 40k investors. They significantly lowered the staking rewards for the Ruby card and they even halfed the card’s benefit of CRO for every purchase from 2% to 1%.

They even added a 1% charge to reloading their Debit Card. A massive departure from their brands mission to be “concise and articulate, putting effort into making things simple and easy to understand”.

There’s nothing that benefits the customers by removing the very features that got them on board, it’s all designed to make the executives more money while the hard working folks who took a chance on crypto loose more than they had put in, I strongly suggest putting your finances into another exchange.

Between pulling out from what made them so popular and the lack of transparent reporting I can’t in good confidence recommend the Crypto.com service for much of anything. I sadly still use the Ruby card to make frivolous purchases hoping that one day they’ll do something to revive morale.

HotBit ALWAYS buy/sells at the target price, there’s no “this may or may not be the true value” nonsense. Coinbase let’s you choose a popular crypto to earn .5% every 30 days.

If I were to recommend anything for the folks out there it would be to manually manage your crypto using apps that are transparent in their reporting and business practices. I’m sorry CRO. I wish there could be more good things to say about y’all.

I’m going to start with the good, but the bad far outweighs the good so I still have to go 1 star unfortunately. I am not someone who leaves reviews, even if something disappoints me, I just move on to the next thing, I’m running 3 businesses and usually cut the losses, and waste no additional time on things that are unsatisfactory.

The good : The app works perfectly, setup, purchasing, and selling are all amazing !

The bad/very bad : The protection and safety to its users accounts. I slowly took my time investing a little here and little there, just to test out Cryptos platform. Invested around $[protected] into about 7 different tokens etc. After a few months I just took a break on investing and just wanted to watch the market - watch my investments grow - which they were all doing great ! I even had the crypto debit card. I decided to use my crypto debit card for the first time at a store Only to find out the payment was declined :/

I log into the Crypto app and my account balance is ZERO. I had just looked at it a couple hours prior, and it was fine. Evidently someone figured out how to get into my account, or more realistically, something on their end allowed it (hmmmm) - I am always updating passwords and security questions every few months. Within 30 mins they were able to convert all my cryptos into Bitcoin, then charged my bank account as much as they could buying more Bitcoin - then sent it to their personal wallet. I immediately get ahold of crypto support and send them all the info, including all the transaction screen shots and my bank statements etc.

After having to argue with them for almost two hours about placing a hold or stop payment on the Bitcoin transfers (because it was fraudulently transferred), they just continued to tell me it’s not their problem and they would do NOTHING to help me. I even sent them the wallet address that my money was being sent to, it takes 24 or more hours for Bitcoin to go through, and they would not act in a timely fashion while we had the opportunity.

The conversation ended with all my money stolen, and them saying they won’t do anything about it. Which is crazy with the overwhelming amount of proof I submitted to them - funny thing was they kept asking me to submit more and more things as if they were searching for a loophole to tell me it was my fault, but when that failed they simply stuck to (it’s not their problem)

Hey crypto.Com, maybe save money and don’t even employ a security team. They evidentially have no authority or power to help your customers. I feel bad saying this, but they way they handled this issue made me feel like it was a inside job. I screen capped all the messages from their conversation with me - I’m tempted to post it on YouTube ! Over $5k lost forever from theft, crypto.Com was the worst crypto experience I’ve had in my decade of token trading :(

Do not be duped by an official looking nice app etc. Under the hood are outrageously insane fees. You get 30 days free then your trapped and the fees are so high you can’t get your money out because it would kill your profit to sell. They upcharge network fees so something that might be pennies is ten or hundreds of dollars. I was so happy at first until I realized they kill you on fees to buy and sell and to swap and to transfer to your wallet. Upcharge gas fees you name it. Please go somewhere else and heed this warning. I could go on and on. Even just the buy/sell fees are three to six times higher than others. Save your hard earned cash you deserve it! Edit: Yes you do charge fees: for example it wants .3 quant to move it to the wallet. Current price is $313. That’s 90 some dollars just to move to the wallet. It’s a fixed withdraw fee. That’s the problem, your fees are fixed. As the asset goes up in price your fees become more and more outlandish. After a long extensive talk with your support staff, they don’t care and can’t help and won’t let me speak to someone else. Not only do you charge the insane flat fees but your sell fees are insane and it never changes. I thought it would be 2.99% to sell my asset because it says 2.99% on your site. Everytime I try to cash out shib or another one to usdt or something similar it takes 10 plus percent any day any night. I was a happy customer until I started researching and finding out your the worst option out there. I did my homework, compared, wished I knew before hand.Edit:Might as well put all my problems out there to show everyone what they are in for. 1. Again flat fees for withdraw cause astronomical price increases as the asset price goes up so you pay insane amounts to try and move to your wallet to protect your money. 2. 2.99% sell fee higher by far than everyone else. But that’s not true. When you go to sell to fiat or tether etc it’s always 10%. It does not change depending on network traffic. So if you have 5000 in shib and try and take it out they are going to charge you at minimum 500 most of the time more like 6-700. 3. The prices displayed on their charts are off compared to any other app. Doing screen comparison will show a difference everytime. 4. The network keeps glitching showing wild price increases and decreases. I chatted with others and they sold because of their faulty algorithm or network and this caused a lot of lost profits etc. Reached out to support and they won’t refund your money because of THEIR issue. 5. Never got my credit card from them. 6. Can only withdraw to fiat with Plaid which my bank doesn’t use. No display of other withdraw options if there supposedly are any. 7. Support copy’s and pastes articles from their website when you try and get help. 8. You cannot speak to anyone in charge of anything other than support. They told me I cannot contact anyone else other than them….

Short version: customer service cheated me and my friend out of referral bonus and then politely called me a liar when I tried to resolve the issue. I got a referral link from a friend in early December. I used this referral link to sign up. I was VERY CAREFUL about this as I want to ensure my friends get their bonuses when they recommend me stuff. We were both supposed to get $25 if I then staked for a card. About 10 days after sign up I went ahead and did so for the ruby card as a test to see how I liked things. Process was not straightforward but it was successful. Couldn't figure out how to hook up my bank to actually add any money though, it kept telling me creating a fiat wallet was successful but then wouldn't give me any information to access it, just a button to create it (again). Good thing though because I will never give them any more of my money after what happened next. I noticed I had not received any bonus for the referral, and could not find anything about it in the interface, so I contacted customer service. Well, customer service claims I didn't put a referral code in when I signed up and refuses to do anything about it. I talked to three different people and all refuse. I am positive I did, and I am sure the website indicated it was accepted, but because I don't have any proof, they won't do anything. ("Well, if you have a screenshot showing it maybe we can...") I have a screenshot showing my friend's referral code from the night before I signed up, but who takes screenshots of confirmation screens when signing up for a service? "The code wasn't used within 5 days so we won't do anything. We CAN but we WON'T." I'm telling you the code WAS used. I didn't lie about it to scam you out of $25. If I can't trust you to handle me respectfully and fix problems over $25, how could I possibly trust you with thousands of dollars or more? Not going to happen. Too bad, I really wanted to like this app and service. Oh yeah and I can't make a withdrawal or get a refund either because I had to stake in order to get to the point where I found out the referral was messed up. "Sorry, too bad". Don't you guys know not making a customer unhappy is worth way more, FINANCIALLY, than being petty about your $25 bonus? Apparently not. Update: dev reached out to me to "look into it". I emailed them. The reply again asserts that I didn't use a code on my account. I DID use the code, something went wrong in it registering properly, customer service doesn't care and continues to call me a liar by saying "no code was used". That's 4 representatives that have called me a liar now. Take your business elsewhere. Crypto.com sure doesn't give any two cares about their customers.
Edit: make that 5. "We don't have any proof." Apparently it's more important to punish anyone who didn't manage to do the referral program exactly right and protect the company's interests over $50 than it is to actually help someone who did put in a referral code and have it go wrong. For the record, if someone *forgotto do a referral, they should still get help with that, especially in the first couple weeks of their account! But no, crypto.com would rather pay people for hours of arguing with me and calling me a liar.

Don't trust these people with your money.

THIS IS A FULL REVIEW BASED ON MY EXPERIENCE, with some comparison.

I started trading crypto on exchanges about 5 years back with Coinbase. I find their app to be less clunky and more appealing, but I thoroughly enjoy and MOSTLY prefer the benefits and services provided by Crypto.com. I use both apps lately since transactions post quickly between my accounts on the two exchanges, and both apps offer key benefits that the other app doesn’t.

That being said, you could say my 5 star rating is more for the company than the app. The app is not the most intuitive among exchanges I believe, but is truly easy enough to get the hang of with some effort. Sometimes there are performance issues, quite frankly a bit more often than any other financial app I’ve owned.

I absolutely love the descriptions and direct links provided to projects when viewing their info section under the coin “Track” section of the Crypto.com app. However, the 8 hour price chart minimum and 6 month maximum display range has me going back to the Coinbase app. Coinbase can do 1 hour to 1 year, but doesn’t have an 8 hour. When these two can’t cover what information I need to make a trade, I visit coinmarketcap.com or coingecko.com. I digress. Anyways, the other fact that both exchanges list different coin trading options and bank transfer methods keeps me switching between them.

There are opportunities to earn “free” crypto on both apps. Coinbase requires some time and attention to become educated about the coin, then rewards you around $3-$10 for each available coin lesson. Worth checking out, since all of my free coin has valued up to a few hundred thanks to recent market performance. Crypto.com offers trading competitions typically requiring you to make trades, and winning money is the goal. Two different styles for sure, and I prefer the non-capital way of Coinbase. I am still reluctant to try Crypto.com’s competitions.

If I had to chose one app, I’d stick with Crypto.com. My CRO Stake from starting out 5 months ago has doubled in value, and I’ve been enjoying the 3% cash back card rewards and essentially free Netflix and Spotify (Jade Green anyone?). With the app’s “Earn” feature, I’ve being getting 12%p.a. on my stable coin paid weekly. You can’t beat that, or the 3 month maximum lock in.

Have $10,000 in stable coin? That’s $1200 a year.

$100,000? How’s $12,000 for ya.

And you only have to pay taxes WHEN YOU SELL since you’re paid your interest in the same coin, stable or not! Want to spend that weekly? Go ahead, since it’s basically residual income and the app makes it easy to convert to fiat. Load that directly onto your card instantly on the app (or send it the slow way to your bank).

This is why I say no one can afford to not use this app. You can make high interest with essentially no risk, or you can take on risk and invest in the future of finance. Maybe just have residual income income so you can work less and enjoy life more. Maybe save the interest and sell it all 40 years from now so it basically acts as another IRA? Almost endless possibilities. While the app isn’t perfect, this app financially is a no brainer.

P.S. It took less than 2 weeks to receive my card. I’m also pleased with all interaction I’ve had with customer service as they have been pleasant and concise. However, I wish their customer service contact options become more robust.

Never listen to anyone who tells you not to listen to the negativity. Oh, and if it's the top review, then maybe listen to the negativity more because it's pretty likely that the app developer got all their employees to upvote that overly positive review that has more positive influence than 5 starts by being seemingly the most helpful review that just so happens to convince you to dismiss all criticism. Probably written by an employee or dev or was paid or something too.

Stop leaving more than 1 star reviews for things you don’t like! I see SO many 3-5 star reviews that clearly aren't recommending the app. If you have a problem rate it one star ALWAYS, it's the only way they see it. Below is my rationale and counterargument to the collection of: Phone numbers, addresses, ID, social security, and SELFIES THAT SCAN YOUR FACE. NO WAYYY
Did you forget the point of CRYPTO currencies!? How can you literally be called CRYPTO.COM AND ASK FOR LITERALLY SO MUCH INFORMATION THAT WILL ENTIRELY GIVE AWAY YOUR FULL IDENTITY FOR TRACKING OR FRAUD OR ITENTITY THEFT OR WHATEVER! You wanna protect against fraud and money laundering..? What? Then let people keep their privacy . If they end up getting charged then they won't get their coins anyway. I don’t understand how Coinbase and Robinhood can do it but you can't. Extremely disappointing. I mean at least just have us give you our email and that's it. Don't even ask for our phone number that's ridiculous.

Don’t even get me started on the face scan, I couldn't think of anything more infringing on privacy and security than that. You know what they're doing right? They want to create a database of everyone's faces when this becomes the global currency. They'll be able to track you everywhere, through everything you buy and look at, and make insane networks of information based economies with these coins. They will do this across the world. China and Russia will inevitably have everything about you soon, if they don’t already. I'm sure y'all have heard about I think it's Amazon face scan or something, yea... watch what happens when Amazon starts fully accepting cryptos and engaging in this market, the de-anthropomorphization of us people will become terror.

Why do you need my phone number? Security? Security of who? You? Because that makes no sense at all how would someone compromise anything if they didn't have a phone or didn't give you the number?

But lastly, is it for my safety? First off, thats literally so ironic I can't tell if this is all a joke or fairy tale upside down cake land. If you have my number that makes it extremely easy for a security breach to compromise everyone.
"Ohh I got a link from the same crypto.com number that previously sent my code! It's legit looks like they changed the rules and need me to go here and confirm I agree to them, they wanna confirm through numbers now to make sure it wasn't a burner when I signed up"
And BAM everyone's phone hacked and market crashes.
BUT even IF that didn't happen, or wouldn't or whatever, if I don’t want to give you my number, that's my choice. You don’t just tell people what to do with their own information "for their own good". I can handle myself and I don’t need you to make the decision for me. It's for my safer phhfft I AM my own safety! And MANY others feel the same way.

Yea here's the crazy dude reviewing an app with like 4 paragraphs (really not that long if you read though). This stuff is actually important and easily provable if you just do your research into legit verifiable sources. The system is changing let's just hope there's still some actual flesh and bone on the other side.

Part of the intro offer to crypto.com app is $25 in their coin CRO that they say will be unlocked once you’ve staked $400 worth of CRO. I could be making up to 13% APY if I had staked it with a validador on a Defi app or been able to sell those coins prior to the market crashing and then buying back in at 20%-30% less. The only way to trade in the app on high volume days is by selling one for Stablecoins and then using that money to buy a different coin, which obviously is an awful investment strategy when every coin is crashing. So that $400 would have been extremely beneficial considering you can’t add money to your account on high volume days. Additionally, part of the sign up deal, and one of the reasons I decided to check the app out, was 30 days of 0% transaction fees before their 2.99% transaction fee kicks in. Unfortunately for me, I was unable to add any money to my account or buy any crypto. The days always “coincidently” always were on days where there were big moves in the crypto market, which made it impossible for me to buy low or sell high, which resulted in an obvious financial loss both by $ loss but also future profits diminished as I was unable to buy coins as they lost up to 30% of their value, which most have since regained. When I reached out to customer service, they said my bank was declining the transactions so I used another bank account to see if that was the case, which it wasn’t. I called both banks and they said it’s the merchant (crypto.con) that is declining them. They continued to blame the two separate banks despite me telling them this. Moreover, once it was clear that I wasn’t going to let the issue go until I got a straight answer, which was; “Are my transactions being declined because this platform can’t handle days with high volume?” They then proceeded to say that perhaps I have “insufficient” funds, which was incredibly incompetent as I can clearly see the amount of money in my bank account. Unable to come up with any more excuses not to admit that crypto.con can’t handle that high of volume, he “referred my concern to the relevant team.” They sent me a message with basically the same excuses the other customer service agent had. Did he answer the question about the apps ability to handle high volume? No. All he said about that was “Due to increased interest, we have experienced higher volume than usual.” Really?!? No sht. My question was can the platform handle it. His response is a clear NO. Furthermore, he thanked me for my patience as I had waited 3 days for a response and then closed the conversation 30 MINUTES later so there was no way for me to follow up. I guess that’s a good way out of answering whether crypto.con is equipped to handle high volume days (The answer is: No). Whether you’re an experienced or novice investor, it’s clear the consequences of a platform not allowing you to make $ transactions on high volume days can be financially devastating both in the short and long term. There are some nice things about the app. It easy to use and has some attractive reward programs. However, seeing as I staked $400 worth of CRO a week ago and still haven’t received any of the minimal benefits that came with that card upgrade. The sign up bonus is still locked on my account as well so don’t get to excited about that. It’s an easy app to use but should spend less money on advertising and more on ways to handle high volume trading days. Maybe hire some better customer service agents as well. The advertising will get people to sign up for the app. These issues will make those the worst investments this company has made because no one gives a f-ck about Matt Damon when they’re losing money due to the apps failures.

Bought about $100 of BNB today, super easy and fast... but that’s not where the problem lies. The problem is trying to get it out. BNB withdrawals don’t work at all. They said they fixed it two days ago, but obviously they didn’t do a good job of it. I traded it for btc and tried to send that to my btc wallet, but $100 was too small of an amount to withdrawal. You can’t sell for fiat either. I’m not new to this. I know how to send and receive crypto. I know my wallet is the correct address for main net BNB. Support still hasn’t gotten back to me 6 hours later. Ultimately, they have my $100 and won’t let me pull it. Coinbase and KuCoin are infinitely better.

After having my issue, I searched around and found lot of people in a similar situation posting their stories on Reddit. Apparently, even if they do enable BNB withdrawals again, people are getting charged .1 BNB to send .2 BNB. 50% in fees? I can’t confirm that, but I’ll confirm once I can actually attempt to withdrawal my .17 BNB.

4/23 edit; customer service reached out finally and said “sorry for the delay, let us know if you have any issues”... Ummmmm, yeah. I do. You never fixed the issue. I can transfer out of KuCoin no problem but you’re holding my coin hostage as far as I’m concerned. Also, even though they advertise no fees, I got hit with a fee today. Apparently, they show you USD pricing, but hit your credit card with a foreign currency, which my bank charges for. Had I known you were going to pull out Croatian money, I would have at least known about the fee. You guys are a bunch of crooks and should be kicked off of the App Store. The developers response below is equally useless as you haven’t resolved the issue in the slightest. It’s not an error on my part since I can transfer to and fro from other marketplaces and exchanges. This only happens on your app.

They don’t have a contact support number for a reason! Crypto.com has locked me out of my account for over a week 8+ days?! They changed my private account phone number, and are refusing to change it back! There’s nothing i Can do to get access to my account or my money for 8+ days!(NOTE I STILL CANT ACCESS) I have been in close contact with their “customer support chat” for the entire time, I provided them with a bunch of my private information/documentation with no results! They keep pushing me around, when obviously there is no organization. Not LEGIT. Today I received a message back from them saying they processed my request, but THEY CHANGED IT TO THE WRONG PHONE NUMBER AGAIN! HUGE RED FLAG Does this mean I need to wait another week + for them to process? I have never had this much difficulty trading through a stock platform. I think something else is definitely going on here! I would definitely recommend going with another platform. Crypto.com will waste your time, and rob you of your money! Not a secure website! 0 Stars

RESPONSE TO CRYPTO.COM DEVELOPERS:

Hello, I have reached out to your crypto chat team/ crypto support email several times regarding the status of my phone number update. I have went through every verification step process… Multiple times… I can’t believe you’re telling me that your (only form of communication) chat response team, which is able to review my private account information is unable to update a simple phone number. And even though I still have access to my email, provided photo ID, and verified my address - I will be unable to access my account, trade, view my stocks/personal money - until someone who is “authorized” approves this update request. Why have I not been able to access my account or money for 2 weeks ? Note: I’m keeping detailed records of all communications between crypto.com.

EDIT: adding in the fact that they charge a minimum of $25 to transfer btc to another wallet. I didn’t even check the fees because I’ve never heard of a company charging such an absurd amount. So I learned the hard way. But I just want others to know this so hopefully they will not make the mistake I did of trusting a scam company like this. DO NOT USE THIS APP EVER! Everything about it is horrible from the second you sign up.?the interface is horrible and scattered and much more difficult to navigate than most other apps. Your money will get stuck on the app for a period of 1-7 days if you’re a first time user who just deposited money or bought crypto. Because there’s no way to withdraw money to your debit card instantly or to send crypto to a new wallet without waiting a period of 24+ hrs first. They only allow bank transfer to withdraw funds, so minimum of 3-7 business days before you will see any cash outs on this site. Which they use the excuse of it being a safety feature. But this app already has waaayyy too much security as is to make the 24 hr wait period necessary at all. You have to put in your passcode before you click on just about anything on the app. And you have to use 2fa and SMS message authorization for everything too. I get being secure is a priority to some, and maybe they like this. But I personally feel like there is definitely such thing as TOO MUCH SECURITY, and this app is just overkill with it. Lastly, their support team is absolute garbage. They will give you the exact same copy pasted response to everything you say, and do absolutely nothing to help resolve any issue you have. They might as well not even have a support team, because there wouldn’t be any difference if there was or wasn’t. So moral of this long jumbled review is that you should not trust this app with your money and look for another wallet to use.

I downloaded this app because I heavily invested in bitcoin and other cryptocurrencies. I put about $200 into it to try it out, seemed fine at first. This app overall seems perfectly fine, until you want to take your money out of it. That’s where the problems start.
1: there is almost no way to retrieve your money once you’ve put it into the app. They say you can download the DeFi wallet and withdraw it from there, but then when you look up how to withdraw from your DeFi wallet, it tells you to download another wallet, and another, and another, and go through this ridiculous, unsafe, almost 100% third party process to put your money back in your bank account. This app functionally robs you, and there’s nothing at all you can do about it.
2: once you’ve been robbed by the app, and want to ask an employee how to get un-robbed, or just file a complaint, you can’t, because there just isn’t any customer service. Their “contact” page is literally just a list of articles addressing general problems, with no actual way to contact someone directly. There is no phone number to call, no email that will put you in contact with a human, and no website to use to message anyone. It is nearly impossible to find anywhere to contact the company, and when you do find it, you just get an automated response directing you to another list of articles (none of which address the problem I’m talking about). I am legitimately surprised this app still exists, and no one has taken legal action against this company for their blatantly false claim that you can easily transfer your money in and out.

If you ever intend on withdrawing your money, do not use this app or site. It is a borderline scam service which pays no mind at all to the droves of people complaining about not being able to get their money without going through unsafe third parties and paying ridiculous fees.

I would give them a Negative Star Rating if it were only an available option because Crypto.com Honestly Deserves it.!.!.!. I’m leaving this review not even 48 hours after being informed that I would have to pay a $100 dollar fee to get Crypto.com’s Help/Tech support to Recover the lost/missing crypto transactions (per transaction) from there own DeFi Wallet App Directly to there Main App’s Wallet. This information being delivered after months of back & forth failed attempts to receive assistance/help by many different representatives from Crypto.com’s Wrongly named Help line.!.!.!. With each failed attempt I received completely different reason’s as to why they would be unable to assist me with the exception of 1 successful recovery out of the lost/missing 5 different failed transactions that all show to be completed & successful although never received the coin or the confirmation email that always preceded any & all Crypto.com Transactions. Mind you each transaction was to the same address each time, witch is the same address as past truly successful transactions of the same coin. At least 60% of the representatives I spoke with completely stopped responding & returning emails. In the end I was told that the transaction I was attempting to make wasn’t supported although I provided undeniable proof that contradicted that statement completely that had the representative I was speaking with “accelerate” my case only to have a higher paid representative come up with yet another excuse with a insane fee attached to it fallowed by no proper explanation as to why I was at fault or why the time before that was successful didn’t have any fee. Just a I’m sorry & hope this doesn’t change how you feel about Crypto.com statement… lol conclusion being use another crypto company if you want to be fairly treated & your account to be protected by honest people.!.!.!.

To start with, yes, you can buy cryptocurrency on this app. That is something you can do, albeit with weird minimum purchase limits. I don’t know if those are standard for all cryptocurrency apps or not. Now for the bad part. To start with, their customer service is abysmal. I sent in a request and had to wait a full 24 hours just to be told “sorry, this conversation was inactive for too long so it is being closed, reply to keep it open”. I replied, and fast forward another day and a half, a person finally answers. However they cannot seem to understand my simple question of “how do I get my money off the app and back into my bank account” and I have to ask them 7 different ways before they get it. The app will let you put money into it no problem. Just connect your bank account and whammo, you can dump however much cash you want into it no problem. Want your cash back? Well that’s a different story. You can’t just put the money back into your bank account, no that would be too easy. Instead, you need to make some external wallet that you can then supposedly get your money back from. But to make this wallet, you need to have paperwork that most people don’t even have, and if it is listed at all what each means, it is very hidden. The only one that is immediately obvious is a bank statement from the past 3 months, however most people get those digitally, so you need to print it out to be able to scan it. At this point I’m still in the process of logging into my bank on my computer to access my banking statement so that I can print it to scan it so I can make the wallet, and that is IF the other 2 documents aren’t required as well. If they are, then I’m completely boned, because one of them isn’t something I can get very easily, as a 19 year old. Essentially, while yes, this app lets you buy cryptocurrency, you best hope that you don’t want your money back from the app or you are in for the hassle of a lifetime

Hidden fees: Watch out for bank fees because buying crypto is an international transaction. They won’t own up to it and fanboys on Reddit will tell you it’s not crypto.com’s problem, it’s your bank’s problem. Also watch out for debit card fees. After your first 30 days, Crypto.com will charge you 3% in debit card fees. The only other way to buy crypto without paying a fee is to send via ACH or Wire transaction, which is a 3-5 business day wait. Bad customer support: I opened a ticket a few times and the response time is about a day. But as soon as someone responds to you, they ask you to explain the issue, even tho the initial message has all the details. Then they will forward you to another representative who will ask you to explain yourself again. Rinse and repeat a few times, and then they will close the chat as soon as you fail to respond within 15 mins. Crypto.com only does enough to “look good”, but when you need them, they’re barely around. For example, someone from crypto.com will probably reply to my review telling me to contact them via email with my concerns, but when I do, no one will be available to help. I know. I tried to contact them via email. Deceptive advertising: along with fake support, crypto.com overpromises and under deliver. I’m around November an ad came out telling us they are rolling out instant deposits (no waiting 3 days for a bank deposit and avoiding the 3% debit card fee). Nowhere in the ad did they say they were rolling it out for certain people. It’s January 2022 and the feature is still not available to me. I contacted support and after being tossed around different support people, they finally told me they are doing a gradual rollout and I will get an email when it’s available. I got an email one week ago, saying it’s now available to me, but when I checked, it still wasn’t available. Their ads lied, their customer support lied, and their email lied. So much deception and disappointment.

This company will STEAL your money. They will ask for your credit card number to buy crypto or load your card, then charge you a $10.10 fee but never get your card to work. Yes that’s right $10 and 10 cents! They hide this by saying they are going to “Test” the card with a 10 cent authorization (which they run as a full purchase!) and then they charge you a $10 transaction fee for running your card for 10 cents.

To add insult to injury, you then get declined when you try to use the card to buy crypto. And even worse: if you ever do manage to buy any Crypto, they will never ever convert it back into fiat.

The entire app is a scam aimed at getting you to buy $2500 or more of their “TOKENS” and holding them for 6 months to qualify you to get a RELOADABLE GIFT CARD! Yeah, that’s right, after giving them $2500 (and whatever they steal along the way when you aren’t looking) you still have to give them more money before the card will work!

I’m calling my card holders in the morning and doing a charge back on the 3 credit cards they whacked me on. $30.30 just to tell me my card won’t work.

Luckily one card sent me a message and told me this company was banned by them for scamming customers and that their card would NEVER work for a purchase. If a major credit card says it’s a scam then quite likely it’s unsafe!

EDIT: all 3 cards are now frozen and being replaced due to “numerous unauthorized charge attempts” for “unusually large sums”. In one case these “MCO Crypto” BANDITS succeeded in passing off a $275.36 charge for “professional services”

EDIT 2: The Crypto BANDITS (MCO Crypto) have terminated my account for “breach of terms of service” for posting a negative review. I suppose they are also mildly upset that 3 major corporations are investigating them for fraud and 3 unauthorized charges of $10.10 and a theft charge of $275.36 were all reported and recovered.

STAY FAR AWAY FROM MCO CRYPTO unless you WANT to be robbed!

Our Facebook group has done a lot of investigating on crypto dot com and you should use extreme caution buying coins on this site. They actually add a percent to price of coins in their favor to skim from you. So when you go to buy a coin for $1, you add it to cart and it says you’re buying at 1.20. If you go to sell at that very second it states your sell price is .80. Even though the coin has not moved in price. I’ve screenshot over 20 coins with same results. I’ve looked at prices in coin market cap and while that price has not moved, Coinbase moves the price in their favor up or down deposit on if your buying or selling. I’ve contacted SEC with over 50 screenshots of the huge price discrepancy in their favor showing proof of them skimming. Another example is when ADA was 2.90, they were charging 3.08. The coin never hit 3.08. Coin market cap also lists the coin never reaching over 3.00 ever! I bought 100 coins to show proof and then went to sell them as price was still 2.92. The sell price was immediately 2.79. I instantly go to buy more and price is 3.09. We have got a large group of is on FB and will follow with class action lawsuit to take down these companies that are stealing crypto from us. We won with Robinhood and now Crypto dot com is next one to go after. Sec said they are looking into it and appreciates all the documents we have sent over. So pay attention at real price and buy and sell prices. You can see for yourself.

Update Sept 2. Coin price is .70 for Derace and they are charging me 2.35. I checked coin market and price is .72 after reloading page. Try to buy again and says unable to purchase this coin.

Update September 5. App is frozen for more than 4 hours and can’t get at my money. Sent emails and no response.

I only use this site to buy a few coins that are not on CBPro. On Coinbase pro I have over 50k invested and move around 250k per month. On crypto dot com I only put in 1k. I do not trust it with my money.