D-Patrick
reviews and complaints

The Ford store is all about greed, not fair deals. I've bought 5 vehicles from the Honda dealership without any problems. However, when I tried to buy from Ford, they were rude and dismissive. The last thing they said to me before hanging up on me and slamming the phone was, "hope to gain your business." This happened over $500 dollars. That's why I believe they prioritize greed over fair dealing.

No stars! I bought all my cars from DPatrick. My latest one was a 2014 Nissan Versa Note. Last month (October ), I noticed a problem with my transmission. My car had less than 40,000 miles and both Nissan and DPatrick Nissan knew about the transmission issue. I took my car to DPatrick Nissan and they said I needed a $4,000 transmission repair. The Kelley Blue Book value is $5,400. Nissan North America offered to pay half of the cost, but DPatrick didn't offer any help or solution for this known problem. Loyalty only goes one way with DPatrick. Don't buy a car or get it serviced by DPatrick. They don't fix their problems!

I took my 2015 Ford Edge to D Patrick Ford for a piece of trim that the passenger side was loose. I had driven the vehicle for about a week without losing the trim. They drove it less than 10 minutes and the trim flew off. When they gave me the vehicle back, nothing was said about the missing trim. When I went back and asked about it, the service writer tried to tell me that the piece was missing when I drove it in, first lie. I asked to speak to her boss, the service manager. He talked to the technician and told me that it did fly off during the test drive but didn't stop to see if they could locate the now missing piece. When I asked why they wouldn't, he changed his story to say that he did drive back the opposite way to see if he could see it, to no avail. Not sure which story is accurate, I asked to speak to his boss, who is the store owner. He stated that they don't replace missing trim if that is why it was being test driven for. I priced the part and labor to make the vehicle whole. It is around $350.00. I told the owner that it would be a shame to lose a customer over $350.00. He stood by his decision. I'll never purchase anything else from anything owned by The *'*** family. I guess customer satisfaction is a thing of the past.

I wouldn't even give them one star if I didn't have to. They had my Jeep for a whole month, down to the day. There was damage to the bumper, tire, and underbody of the car. The first time they said it was complete with insurance, we went to pick it up and they hadn't done any underbody work, but they happily took our payment. So they gave us a loaner and took my car back. They called us again and said that since my car was considered drivable and we were only waiting for the exhaust hanger, they needed the loaner back. That's okay, I can handle that. Well, we picked it up and there were loose bolts, missing and broken splash guards, weird clicking noises, and the tire still wasn't aligned even though it had a brand new tire. It's very obvious that it's not aligned, by the way, the steering wheel is completely off balance. Now they're playing games and want to give us the runaround once again and leave me with an unreliable vehicle with a toddler. Keep in mind, insurance paid for every little thing to be fixed. It's a brand new vehicle. These people are con artists. They took our payment (our mistake for paying them before the job was done) and they technically have a blank check from insurance that they've pretty much cashed but haven't done half of the work. Don't trust these people with your vehicle.

I bought a used car and was told that the only problem was a broken window that needed fixing. The window issue was obvious because it was held up with duct tape, but I was okay with that. Two days later, the car started shaking, so I took it to a mechanic. They found several problems during a thorough inspection, and the repairs would cost over $6000. I immediately informed the salesman about the issues and gave them a list of all the problems. However, they didn't take it seriously and only focused on the shaking. They didn't offer to fix the issues or lower the price, even though their own mechanic confirmed the problems. Keep in mind, I had already put $2000 down and they had the car. The cost of repairs is more than the car's value. They won't work with me to exchange it for another car and won't refund my money. I bought the car less than 2 weeks ago, and it has been a complete nightmare. They sold me a worthless car without inspecting it properly, and they took advantage of me. I'm so disappointed and unsatisfied with the whole process. I work hard for my money, and it really hurts to be deceived by a dealership. I can't trust them and wouldn't recommend them to anyone. I just want to move on from this experience and cut ties with the dealership because they have been nothing but deceitful, greedy, inconsiderate, and unprofessional.

I bought a car on July 20, 2022. It broke down just 2 days later. I have a 2 year warranty. They've had my car since July 23, 2022, and they've lied to me repeatedly about when I'll get it back. It's been about 7 weeks now. I can't get a straight answer. I keep making payments, but they keep giving me excuses.

I was lookin' to buy a Ford Bronco, ya know? So, I got this email from one of their sales folks (***) sayin' they got the car I wanted and gave me a price of $48,375.00 (I got it in an email, so it's legit). But then, when I called 'em to double-check if the car was there and ready to go, she tells me it's gonna cost $15,000 more! Can ya believe it? And get this, it was only 3 minutes after she sent me the email!

I saw a car that I liked, but I wished it was a different color. I was heading home, so they said I had to pay $500 to hold the car, and that money would be deducted from the total cost. However, the next day, I found the car I wanted at another dealership and bought it. Unfortunately, the other dealership refused to refund my $500. Yes, I know that money was supposed to go towards the purchase, but I didn't end up buying the vehicle. How can I get my money back?

The Ford F-150 vehicle has some serious problems. The steering column doesn't work, there are no brakes, and the wiring is faulty all over the vehicle. There's also a bad toggle switch, and the seat belts don't work at all. The third passenger side door doesn't open, and the vehicle is not in good working condition. It's a very unsafe vehicle that would never pass inspection at the KY court house.

D-Patrick Ford be lyin' 'bout givin' A/Z plan prices on their site, but when I went to buy my new truck, they ain't give it to me. They said I could have it if I ordered the truck, but since I was buyin' off the lot, I couldn't get A plan pricing. Ain't no disclaimers on their site. I ain't got nothin' in writin', but I got a recordin' of 'em tellin' me this. Also, on their site, they say they gonna deliver your vehicle free within 190 miles. I asked 'bout this, but they wanted to charge me $700. When I asked the financial manager *** 'bout this when I went to get my truck, he said he ain't know nothin' 'bout it.

I think D-Patrick Motorplex is not trying to honor the warranty/sales agreement. My BMW X5 is supposed to have a service at 7997 miles or in October 2022. But as of 6/4/2022, the current mileage is 8,321. This should be a free oil change. The service person on 6/4/2022 gave a confusing explanation, saying that the vehicle will need service at 8000 + 7000 = 15000 miles or in October 2022. I tried to contact the sales person, Mr., about this issue, but I couldn't reach him. He promised to help with any problems related to the vehicle when I bought it in 2021. This is the second new BMW I've bought from D-Patrick, and I want to stay a satisfied customer because I prefer this brand.

I saw on Auto Trader a Honda CRV 2017 listed. I called and spoke to 2 sales employees and was told it was listed at the wrong price. I saw a CRV-2017 listed on Auto Trader for $18,900, which was the kind of car and features I had been looking for the past 2 months. I called the dealership D-Patrick located in *** Indiana, and spoke to a sales employee who had broken language trying to explain he would call me back after talking to his boss. I received another sales employee who was very nice in talking with, and he told me that the price was incorrect but thought it would be honored. He was going to have the General Manager contact me, Mr. ***. When I received the call from Mr., he began by telling me he was not going to honor the price because it was a mistake. He was very rude and spoke to me as a customer, saying, "I wanted something for nothing". I told him the MMR price was not far off from the $18,900, he said then go buy one at the MMR price. I am not personally from the *** area, but I would recommend NOT doing business with this business. If they can't stand behind their mistakes, then they don't need to be in business.

In March/April, my truck had a problem with one of its injectors, so I had it towed to D-Patrick. They told me that the injector was bad and suggested replacing all four on that side for safety. I agreed to pay $2,600 to have it fixed. After getting the truck back, I only drove it for a little over 100 miles before it broke down again. The same error code appeared, so I had it towed back to D-Patrick. It took them two weeks to get back to me, and they said the injector had failed again. Luckily, it was still under warranty, so they would cover the cost. However, they mentioned that if I continued to have issues, it might be due to a cracked cylinder wall. The following week, I called to check if the repairs were done. They informed me that I had cracked injector cups, a potentially cracked cylinder head, and other problems. In total, it would cost me $7,000, which is enough to buy a whole new engine. I asked why they didn't catch these issues the first time they had my truck, but I didn't receive a clear answer. The problem is that I already paid $2,600, and now I might have to pay even more because they didn't identify the additional problems earlier. Currently, I'm paying $250 to have it towed to another shop for a second opinion. The main issue here is that D-Patrick allowed me to leave with an engine that was still damaged. I want a refund for the previous injector repairs and even for the upcoming ones.

We was told that the dealership knew who traded the car. This car 'is a good car'. Dealership lied on inspection report. We was told that someone here knew who owned the car. This 'is a good car'. They only read a paper, they didn't actually know like they said. The pre sale inspection shows an oil change. The engine is full of metal. My 18 year old daughter wasted her savings on a junk motor. As-is sale, but I feel misled and maybe lied to about the car's condition. You're supposed to be trustworthy. This much damage don't happen in 3-4 miles. She drove 95 miles after leaving the dealership. Rod bearings don't just appear in engine oil. If your service department looked, they would have seen the oil. I could see the metal without wiping the dipstick. The report says 'no major mechanical issues'. This is a major issue. Vehicle is scheduled for an independent mechanics inspection over the engine. I will be told if this happened suddenly or if it's been happening for a while. Also, stabilizers can be added to oil to hide the noise temporarily. We was lied to about the car being a 'good car'. You offered an extended warranty, but why would we need it if it's such a 'good car'. The car has 91,000 and some change on the odometer. Someone there lied about the car's condition.

4 months ago, we took my 2013 Ford Fusion in for an overheating motor recall. The recall caused the engine to blow gaskets. The first time we went in, we received a call saying "Ford denied the recall." So my wife and I went in to show them the highlighted information on the recall, explaining why they should fix it. The mechanic's response was "well maybe I need to take a better look at it." So a month later, it was approved, but the car was still in the shop and they kept telling us "well you need to pay for this." No, it's a recall. "Okay, well then you need to pay for this." No, it's a recall. It was constant arguing with the service manager because he doesn't really care. Finally, we got a call saying they would put me in a rental. "They don't have any cars on the lot." I think that was a bit of a lie. So they sent me to pick up a car at Enterprise, but they didn't communicate to us that Ford was only willing to pay $40/day for 39 days. The car they put us in was $46/day. So when we got a call that the car was ready for us on day 42 of having the rental car and that the rental needed to be returned immediately, now Boonville Ford is charging me $513.98 to get the car out of the shop. The total bill on the rental was $2,000. Ford is only paying for the $40 a day, not any of the taxes. My cost is $358 without tax. I'm paying for the extra $155 so Ford can write this off as a tax deduction. Ford had my Fusion for a total of 4 months. This experience has been nothing but terrible for my wife and me. On 8/7/2022, they finished the car, but they won't release it until I pay all the tax on the $2,000 and the $6 a day and $46 a day for 3 more days, even though we weren't told anything. The manager has no communication whatsoever. Most of the time, I was the one calling to check the status of my car. I feel like now they are trying to get money out of us one way or another. And if they wanted to pay $40/day, maybe FORD should have told us that they don't pay tax and we would have to.

I wuz taken advantage of. I bought a 2013 Ford Explorer at D-Patrick Honda on November 9. The car had a bad part in the suspension and I wuz not told this prior to leaving Owensboro for Evansville. The suspension is somethin' we could fix ourselves. I wuz reassured that the rest of the car had been inspected by their mechanics and that everything wuz good on it. They took some money off the sell price to compensate for the repair needed. I do believe that if the suspension problem wuz not so obvious, that they would have not informed me of it. The car has had a safety recall on it for months and D-Patrick Honda did not repair the recall. They did not inform me that the car I just bought had a safety recall on it that has not been fixed. The car has several paint chippings so the salesman had agreed to give me some matching paint for all of the scratches on the car. I did not get to drive that car for the first two weeks of owning it as there wuz a large repair needed under the hood. This repair exceeds $2,000.00. I immediately contacted the car salesman (the very next day 11/10) who basically told me that it wuz my problem now. I wuz very upset as I wuz taken advantage of. I told him to mail the paint to my house as I wuz never gonna come back to that dealership. After remindin' him of the paint over a week later, it wuz sent to my home. They made me pay the postage! I prayed about everything and accepted that I wuz taken advantage of. I went to get my registration and plate only to find out that D-Patrick Honda failed to even sign the documents that they sent to the Clerk's office. Now it must be sent back to them for signature, delaying the whole process. I give this dealership ONE star. They get the one star 'cause they were very welcomin' and nice (I just didn't know that it wuz all fake). I write this as a healin' process for myself. I hope to help the next person who decides to enter D-Patrick Honda. My best advice is DO NOT go to D-Patrick Honda. I pray that my experience can save someone from bein' taken advantage of in the future.

D-Patrick BMW has really bad customer service and they lied on the claim forms. My husband took my BMW X3 to them for service on 5/2. I also asked them to check my tires because the low tire pressure light had been going on and off for two weeks. They serviced the car and said the tires were fine. But as soon as my husband left the shop and stopped at Costco (which is only about 5 minutes away), he noticed the light came on again. So he took the car back to D-Patrick and asked them to inspect the tires. The service advisor, ***, said, "I'm sorry we missed that." After they checked the tires, *** said, "There are nails in the tire. We shouldn't have missed that. I'm sorry." Then they continued to inspect the car and *** came back and said, "This must have happened on your drive to Costco." We explained to him that the light issue had been going on for two weeks, so it couldn't have just happened. But he got defensive and said it just happened and we needed to buy new tires. We told him we had a BMW Tire Warranty that we bought with the car 2 years ago. *** said he would get back to us. He went to the back and when he came back, he said there was nothing to do except buy new tires from them. This made us really mad because they missed the original problem and now they were trying to make a sale. We asked to talk to the manager, who was very aggressive and said, "There's nothing we can do." We tried to explain the situation to him and told him all they had to do was apologize and help us with the replacement. But he got really annoyed and said we weren't qualified for the warranty and needed to buy the tires. We asked why they were being so rude and aggressive, and at that point he said, "I'm done with this" and walked away. As he was walking away, he said, "Try calling the warranty because we already filed it" in a really mean way. So it turns out they called BMW warranty and said we didn't meet the criteria for the tire warranty because the tires were too old. They said in the claim that the tire tread was less than 2, but we measured it to be more than 3 in multiple places on the tire, which would qualify for the warranty. This makes me really mad that a licensed BMW dealer would treat their customers like this and lie on a claim form just to be mean. This is really bad customer service. Right now, we're waiting to take the car to a licensed shop to re-evaluate the tire tread because the numbers they reported are wrong. But because of COVID-19, there is limited service available. Hopefully, in the next few weeks, we can do this because right now our car is not working because of the flat tire.

I bought a used minivan from D-Patrick Honda with an as-is warranty. It ran for two days and less than 200 miles before the engine failed. On 8/14 at 6:30 p.m., I went to D-Patrick Honda to look for a used minivan. After a thorough test drive, I decided to purchase a 2012 Honda Odyssey with over 163k miles. I paid a $500 deposit to hold the vehicle while I arranged financing. The total cost of the vehicle was $10,500, plus a $199 documentation fee, $150 vehicle service and prep fee, and applicable IL sales tax. On 8/19 at 1:00 p.m., I returned to D-Patrick Honda and paid the remaining balance of $10,814.56 with a personal check. I left with the used minivan. On 8/21 (approximately) at 10:00 a.m., I was about 2 hours into a 6-hour trip from *** IL (my home) to *** Arkansas. I was approaching *** IL on Interstate 57 South when the check engine light started flashing. I pulled over as soon as I could, which was exit 10 on I-57 in Missouri. I turned off the vehicle, turned it back on, and the check engine light disappeared. Nevertheless, I decided to abandon the trip and head back home. While driving north on I-57, the check engine light came on again around mile marker 40. At this point, I called D-Patrick Honda and asked to speak to the sales representative who sold me the vehicle. He had told me to reach out if I needed anything a few days earlier. Unfortunately, I was unable to reach him after making four phone calls. Eventually, I was transferred to the head of sales at D-Patrick Honda, whose name I can't recall. He rudely informed me that since the vehicle was sold as-is, I had no options for returning it or getting assistance from D-Patrick with repairs. I gave up on trying to make it home with the vehicle and exited I-57 in ***, IL. The engine started to sputter and the check engine light flashed. I managed to drive the vehicle to *** Honda in ***, IL. I brought the vehicle to the service department without an appointment, explained the issues, and waited for a diagnosis when they could fit me in. It turned out that two of the engine cylinders, 1 and 4, needed their piston rings replaced, which would cost around $5,000 ($1,200 for parts, the rest for labor). I agreed to the repair. *** Honda provided me with a loaner, a 2020 Honda Accord, for the 90-minute drive back home. I am supposed to return it on 8/29 after the Odyssey is fixed. I can't prove that D-Patrick Honda knew about the engine problem with the vehicle. However, it is suspicious that both cylinders needing repair had fouled spark plugs. *** Honda informed me that one of the spark plugs was brand new. I suspect that there were issues with the vehicle at D-Patrick, and they cleared the engine codes during servicing before selling it. They may have also switched the fouled spark plug and put the vehicle up for sale. As of now, I haven't received any further response from D-Patrick Honda.

I recently took my truck to D-Patrick Ford Lincoln Service and Parts Center for diagnosis and repair. I had a problem with my battery dying periodically due to a parasitic drain. D-Patrick diagnosed the issue as my instrument cluster and gave me an estimate for the repair. They assured me that they would treat me fairly if the problem wasn't fixed. I agreed to the repair and paid $1124.21 on December 11.

However, when I went to pick up my truck, I found that it was still dead. I spoke to a manager who offered me a rental while they re-diagnosed my truck. They discovered that an aftermarket accessory, the stereo, was causing the drain. D-Patrick doesn't service aftermarket accessories, so we decided to disconnect it to prevent further damage to my battery.

At this point, I expected D-Patrick to acknowledge that they had misdiagnosed my problem and work with me on the $1124.21 bill. However, they refused to help, claiming that they couldn't have known about the accessory. They argued that it wasn't their fault and they weren't responsible for the misdiagnosis.

I had some questions at this point: Shouldn't a Ford dealer be able to work on a vehicle that isn't completely stock? Isn't the whole point of going to a professional mechanic to avoid unnecessary repairs? If they just follow Ford's guidelines, aren't they just replacing parts? We hire mechanics because they're supposed to be knowledgeable and trained in all types of auto repairs, whether aftermarket or not.

I asked to speak to a supervisor, and ***'*** began negotiating with me. He initially offered a refund of $225 on the labor. After some discussion, he came back with an offer to either refund the markup on the part ($302) or the labor, whichever was more. I asked him to let me know.

When I went to pick up my truck for the second time, I tried to negotiate further, but *** was out of the office and unwilling to negotiate any further. He said he wished he could take back the $302 he offered me. I told him I would be filing a complaint with the ComplaintsBoard.com.

An hour or two later, *** called me back with another option: half of my total bill in service credit ($562.11) or the $302.00. I accepted the $302.00 to at least get some of my money back. I declined the service credit because I felt I hadn't been treated fairly and I will never bring my vehicle back to D-Patrick.

I have a question: If they can offer me a service credit, why can't they just give me a check for that amount?

Furthermore, on December 21, I tried to use my aftermarket remote start system, which was professionally installed. It is now not working after D-Patrick worked on my truck. This issue was unrelated to my stereo and was not identified as a potential problem by D-Patrick.