Menu
Login
This incident occurred on 8/21/2023 at 4:42 pm.
I made a call to DailyPay support at [protected] after receiving an email that morning that my account password had been updated when I had not done so. I have not used DailyPay in more than a year but I wanted to reset my password to be safe. I don't remember my previous password and was, thus, not able to log in but when I tried to reset my password it would not work with an email address -- it asked for a phone number. However, I've changed my number since making my account and don't recall what number I used and so I contacted customer support.
The woman who answered the call introduced herself as Linda. I tried to explain my situation but in frustration, she hung up the call on me. I was very upset when this happened and I still have not found a solution to my problem. I waited patiently on hold for this call and the woman simply hung up on me, not after a minute of talking with me. She continuously asked if I had the phone number or an employee ID but as I had neither, she simply decided to disconnect the call. What an upsetting and rude interaction. DailyPay needs to do better.
