CB Travel and Vacations DAMAC Hotels & Resorts Community access for repairs

DAMAC Hotels & Resorts review: Community access for repairs 1

SchwartzGM of Marble Falls, US

Sep 13, 2023 2:33 am EDT

Review updated: Nov 06, 2023

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Our maintenance team has been waiting in the hot Sun for 1.5 hrs just obtain a gate pass to enter our cluster to repair a water pump issue. This is an on going issue, it makes it impossible to have repairs done to the villa. Maintenance companies are going to stop coming out to DH2 if their time is continually wasted just to enter. My job could have already been completed, but now the maintenance team is leaving because it is taking 15minutes to issue each gate pass & there are at least 30 people waiting inline. This needs to be resolved or no one will remain living in this community. DAMAC STOP HASSLING OUR REPAIR TEAMS, make this an online process! My gate pass request email was sent 1 day in advanced as per our community guidelines, what is the solution? COME ON DAMAC step up your game. My Pest Control company also waited 1.5hrs last week just to be allowed inside with this ignorant gate pass. They said they will not return as it wasted many hours that they could have been earning money on other jobs

Desired outcome: New process for Gate Passes & Entry for services

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DAMAC Properties

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DAMAC Properties

Nov 06, 2023 6:49 am EST

Hello,

We deeply regret the inconvenience caused and would like to assist further. Your well-being is important to us, and we'll see to it that this is taken care of on priority. Kindly share your contact number and unit details with us via our Facebook Inbox/Twitter DM so that we address the same.

Regards,

Team DAMAC

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DAMAC Hotels & Resorts phone numbers

+971 44 449 166
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+971 42 465 353
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+971 45 504 111
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DAMAC Hotels & Resorts emails

cro@damacmaison.com

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DAMAC Hotels & Resorts address

Ontario Tower, Business Bay, Dubai, United Arab Emirates

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