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On October30, 2024, I called in and asked for my parentage service to be cancelled. I was assured that it was cancelled and that I would not be billed any further. I was billed 50.00 again on November 3,2024. I want my membership cancelled permanently and I want my November 3, payment refunded. I am now engaged to a wonderful man. I no longer need this service. Please cancel my subscription, my membership or whatever you call it and refund me back my November 3, 2024 $50.00. Thank you! Linda G Mueller
Claimed loss: $50.00
Desired outcome: Refunded and make sure to cancel this!!!!!
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This complaint has been resolved automatically due to user's inactivity.
Since you were charged after requesting cancellation, reach out to DateMyAge's customer support again, referencing the initial cancellation call. Request written confirmation of your account's cancellation and a refund for the November charge, citing your prior cancellation request. If they don’t respond promptly or refuse the refund, consider contacting your bank to dispute the charge based on your prior cancellation attempt. Congratulations on your engagement!
Thank you for sharing your insights S. Prosacco.
Hi Xcleorising, Thank you for sharing your experience, and I’m sorry to hear about the confusion surrounding your cancellation. I completely understand how frustrating this can be. To resolve this, I’d recommend following up with DateMyAge customer support as you mentioned, referencing your initial cancellation request and asking for written confirmation of your account cancellation. If the charge for November was applied despite your prior cancellation, you should definitely request a refund.
We genuinely appreciate your feedback and congratulations on your engagement! If there's anything else I can assist with, please don't hesitate to reach out:support@datemyage.com.