Days Inn review: Aggressive receptionist and no response to complaint

Please do not stay at Days Inn, Wetherby, UK. Or if you must, take great care in checking your online booking before confirming. I stayed on 8/9 October 2023 but on arrival that evening found that the booking was actually for 1/2 October, which was the date on which I logged in to use the booking software. I do not believe I made a mistake - I would hardly book a hotel nearly 200 miles away for the same evening - so I think the software must have defaulted to the login date. It was clearly an error and I assumed the hotel would roll over my payment of £79 to 8/9 October. But the Receptionist became aggressive and insisted that I pay a second time and that it was my fault. I was very upset at his attitude and asked him to tell his manager about my distress and to give me the manager's contact details. But when I got home I found that he had only given me the Days Inn Wetherby reservations details. I tried very hard to find a customer service or CEO email address, but the website does not include them. So I wrote to the CEO at the UK HQ in London by snail mail. I have had NO response to my complaint about such poor service. To add insult to injury, MOTO (who run the service area where the hotel is located) sent me a parking charge notice because the same Receptionist had failed to log my car details in the MOTO system! To be fair to MOTO, they were very quick to withdraw the fine when I appealed, but I have had NO apology from Days Inn for their incompetence. I am especially unhappy about this episode because I have stayed at Days Inn Wetherby on several occasions and, previously, the staff were welcoming and helpful. But not now.