Days Inn review: Cancellation treatment

Sorry for the late response, although I have contacted you on your system before, over the cancellation not being refunded and not had a response.

My partner Diane, is in hospital seriously ill, witch this obviously taking presidence on my time.

I checked at the time of booking and at the time of cancellation (10th & 11th of April respectively) that the advert for the Days Inn clearly stated that all the rooms as listed were refundable.

Also Diane who did the booking/talking at the time was ashored that the booking was refundable by your operator.

As your calls are recorded, this fact must be easily varified

I note on checking the hotel confirmation in detail (after the payment was made and too late) that it is states in the small print the room was non refundable.

This at best is sharp practice and not something I would expect Hotel.com to be associated with.

Can you please look at this situation once more and come back to me without further delay.

PS. I also note on checking the Days Inn advert this morning, that they have changed their advert/policy since this has occured and now state all rooms are non refundable at listed price unless you accept an add on fee to cover the eventuality. That is fair enough, but this is not what it stated ata the time of our booking nore as advised by your opperator.

I find this more than a coincidence in the circumstances.

Kind regards

Roger Hutton