Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks DBS Bank Debit card unauthorized transactions
DBS Bank

DBS Bank review: Debit card unauthorized transactions

S
Author of the review
12:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On March 13, 2024, I was on my last day of 2-day safety course. Around 11, I received a text from my friend asking if she can borrow 50sgd so I opened my Dbs account to do paynow transfer but I noticed that my account balance changed so I checked the transaction history and to my surprise there were two unauthorized transaction listed. I called the bank immediately to report these unauthorized transactions hoping it will be returned back as it is still under pending status. The bank agent I talked to said my debit card was compromised so thay blocked it and I was advised to get a replacement. Agent said they will monitor and investigate the said transaction before they can do a refund. I went to the bank after my course. March 19, I checked my account online and saw that the previous transaction I reported to be unauthorized became a point-on-sale transaction which I assumed a successful transaction. Disappointed and frustrated, I called the bank again asking what happened to my case, the agent said that they are still monitoring. March 20, after a week, I received a call from bank agent and advised to file a police report. Agent said that they cannot do "chargeback" because the said transactions were done thru mobile wallet which I still have difficulty understanding because I still did not received any otp to my mobile hand phone for the two transaction which were in Euro. If the bank do not have any control to this kind of transactions, then individuals/clients like me becomes helpless. I put my hard-earned money to the bank for safe keeping and this happened. After I filed a police report, the officer just said that they cannot do further investigation because the transaction is likely done overseas so it is out of their jurisdiction. So after the emotional & physical stress and financial loss the bank can do nothing? How come I am the one having all this problems when in fact my money was lost under the bank system? The bank cannot dispute with the merchant which I also do not if is legit, the police cannot do further investigation, so who can help me get back my money?

Claimed loss: SGD634.05, EMOTIONAL AND PHYSICAL STRESS

Desired outcome: JUST GIVE ME BACK MY MONEY

Confidential Information Hidden: This section contains confidential information visible to verified DBS Bank representatives only. If you are affiliated with DBS Bank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More DBS Bank reviews & complaints

DBS Bank - Hamza Islam is guilty of sexual assault and should confess
DBS Bank - Cheque Clearance 3
DBS Bank - faulty atm for cash withdrawal
DBS Bank - Account opening
DBS Bank - Credit card with 21 repetitive transactions!
DBS Bank - Duplicate transaction
DBS Bank - Bank on hold money for too long
DBS Bank - I am a credit card user
DBS Bank - Outrageous over on hold money 1
DBS Bank - Loan dispute - 0439641000011142
View all DBS Bank reviews and complaints

  1. DBS Bank Contacts

  2. DBS Bank phone numbers
    +1 (800) 339-6666
    +1 (800) 339-6666
    Click up if you have successfully reached DBS Bank by calling +1 (800) 339-6666 phone number 5 5 users reported that they have successfully reached DBS Bank by calling +1 (800) 339-6666 phone number Click down if you have unsuccessfully reached DBS Bank by calling +1 (800) 339-6666 phone number 8 8 users reported that they have UNsuccessfully reached DBS Bank by calling +1 (800) 339-6666 phone number
    Singapore
    +1 (800) 209-4555
    +1 (800) 209-4555
    Click up if you have successfully reached DBS Bank by calling +1 (800) 209-4555 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +1 (800) 209-4555 phone number Click down if you have unsuccessfully reached DBS Bank by calling +1 (800) 209-4555 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +1 (800) 209-4555 phone number
    India
    +1 (213) 627-0222
    +1 (213) 627-0222
    Click up if you have successfully reached DBS Bank by calling +1 (213) 627-0222 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +1 (213) 627-0222 phone number Click down if you have unsuccessfully reached DBS Bank by calling +1 (213) 627-0222 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +1 (213) 627-0222 phone number
    United States
    +44 207 489 6550
    +44 207 489 6550
    Click up if you have successfully reached DBS Bank by calling +44 207 489 6550 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +44 207 489 6550 phone number Click down if you have unsuccessfully reached DBS Bank by calling +44 207 489 6550 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +44 207 489 6550 phone number
    United Kingdom
    +61 288 239 300
    +61 288 239 300
    Click up if you have successfully reached DBS Bank by calling +61 288 239 300 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +61 288 239 300 phone number Click down if you have unsuccessfully reached DBS Bank by calling +61 288 239 300 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +61 288 239 300 phone number
    Australia
    +86 400 820 8988
    +86 400 820 8988
    Click up if you have successfully reached DBS Bank by calling +86 400 820 8988 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +86 400 820 8988 phone number Click down if you have unsuccessfully reached DBS Bank by calling +86 400 820 8988 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +86 400 820 8988 phone number
    China
    +852 36 681 148
    +852 36 681 148
    Click up if you have successfully reached DBS Bank by calling +852 36 681 148 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +852 36 681 148 phone number Click down if you have unsuccessfully reached DBS Bank by calling +852 36 681 148 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +852 36 681 148 phone number
    Hong Kong
    +62 212 988 5000
    +62 212 988 5000
    Click up if you have successfully reached DBS Bank by calling +62 212 988 5000 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +62 212 988 5000 phone number Click down if you have unsuccessfully reached DBS Bank by calling +62 212 988 5000 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +62 212 988 5000 phone number
    Indonesia
    +81 332 134 411
    +81 332 134 411
    Click up if you have successfully reached DBS Bank by calling +81 332 134 411 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +81 332 134 411 phone number Click down if you have unsuccessfully reached DBS Bank by calling +81 332 134 411 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +81 332 134 411 phone number
    Japan
    +60 321 163 888
    +60 321 163 888
    Click up if you have successfully reached DBS Bank by calling +60 321 163 888 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +60 321 163 888 phone number Click down if you have unsuccessfully reached DBS Bank by calling +60 321 163 888 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +60 321 163 888 phone number
    Malaysia
    +95 125 5299
    +95 125 5299
    Click up if you have successfully reached DBS Bank by calling +95 125 5299 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +95 125 5299 phone number Click down if you have unsuccessfully reached DBS Bank by calling +95 125 5299 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +95 125 5299 phone number
    Myanmar
    +63 28 693 876
    +63 28 693 876
    Click up if you have successfully reached DBS Bank by calling +63 28 693 876 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +63 28 693 876 phone number Click down if you have unsuccessfully reached DBS Bank by calling +63 28 693 876 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +63 28 693 876 phone number
    Philippines
    +82 263 222 660
    +82 263 222 660
    Click up if you have successfully reached DBS Bank by calling +82 263 222 660 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +82 263 222 660 phone number Click down if you have unsuccessfully reached DBS Bank by calling +82 263 222 660 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +82 263 222 660 phone number
    South Korea
    +886 800 808 889
    +886 800 808 889
    Click up if you have successfully reached DBS Bank by calling +886 800 808 889 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +886 800 808 889 phone number Click down if you have unsuccessfully reached DBS Bank by calling +886 800 808 889 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +886 800 808 889 phone number
    Taiwan
    +66 26 581 400
    +66 26 581 400
    Click up if you have successfully reached DBS Bank by calling +66 26 581 400 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +66 26 581 400 phone number Click down if you have unsuccessfully reached DBS Bank by calling +66 26 581 400 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +66 26 581 400 phone number
    Thailand
    +971 43 641 800
    +971 43 641 800
    Click up if you have successfully reached DBS Bank by calling +971 43 641 800 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +971 43 641 800 phone number Click down if you have unsuccessfully reached DBS Bank by calling +971 43 641 800 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +971 43 641 800 phone number
    UAE
    +84 439 461 688
    +84 439 461 688
    Click up if you have successfully reached DBS Bank by calling +84 439 461 688 phone number 0 0 users reported that they have successfully reached DBS Bank by calling +84 439 461 688 phone number Click down if you have unsuccessfully reached DBS Bank by calling +84 439 461 688 phone number 0 0 users reported that they have UNsuccessfully reached DBS Bank by calling +84 439 461 688 phone number
    Vietnam
    More phone numbers
  3. DBS Bank emails
  4. DBS Bank address
    12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, 018982, Singapore
  5. DBS Bank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all DBS Bank contacts
DBS Bank Category
DBS Bank is ranked 11 among 414 companies in the Banks category
#09 Ally Financial Ally Financial #10 Klarna Bank Klarna Bank #11 DBS Bank DBS Bank #12 SoftBank Group SoftBank Group #13 USAA USAA
DBS Bank Alternatives
BB 1 review Banco Bradesco 1 review Populardirect 3 reviews DEMCO 16 reviews Homestar Financial Corporation 16 reviews