Deepblue Debit and Netspend review: Deep blue debit

On February 23 I received notice that some fraudulent activity was being done on my account that just received my tax return so I called customer service and the lady told me someone Made a online account and also made a virtual card in which they tried to make a aprox $4,000 dollar charge and aprox a $400 something charge while I was on the phone she canceled the Virtual card and in the matter of moments while I’m still on the phone with her they made a new virtual card and made a transaction for aprox $1200 in which she canceled that one as well! All of the pending charges failed so the money went back to account except the 1270 dollar charge now they are investigating and will not release my money! This was a new card that I received my taxes on and hadn’t even used the card yet !

I’ve been with @netspend for a long time and I’ve never experienced anything like this I just want my funds back in my account and to put this behind me I’m a new mom and this has totally stressed me out I’ve called customer service and asked what’s the hold up with refunding me clearly they are aware of fraud I ultimately was on the phone with the agent when the transaction transpired they keep telling me I have to wait for a update it’s all to much and I need my money immediately I hope @netspend understands that this is the reason they will lose a lot of business makes me think that one of the agents are stealing from us! I’m not sure why they would let that pending charge fall into my account anyway when I told her to cancel it right then and there once I reviewed the notification for it she still said we would have to wait and now I’m here