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I purchased a vehicle from Delaware Auto Exchange on February 26th, 2009. On March 7th, 2009 my vehicle breaks down. I have it towed to a shop and they tell me that it is my transmission and in order to replace it, it will be close to $3, 000.00. I did not even pay $3, 000.00 for the car.
I am extremely irate because there is nothing that they will do and now I spent almost $2, 000.00 on a car and now its gone. Now I have not a penny to my name and there is no way I can get my money back. I am a single mother working part time and trying to go to school. Without a vehicle things are very difficult, especially when you have to do everything by yourself.
I just think they should have at least some kind of guarantee on the vehicles. The only thing they offer is if when you purchase the car and it doesn't come with the title you have 21 days to receive and after that if you don't receive the title to the car then you can get your money back. But that is the only way. Sad part on my end is that they just called today March 10th 2009 and told me that my title was in. SUCKS!
The complaint has been investigated and resolved to the customer’s satisfaction.
It’s a auction. That’s the risk you take. They can’t offer a guarantee. These vehicles are being sold for dealerships that were trade ins. Or bank repo’s. If you want a guaranteed car. Then buy retail at a dealership.