DeMarini review: lack of customer service - cf zen (-8) 1

Unfortunately, I was one of those idiot dads that bought the CF ZEN (-8) bats at Dick's. Three weeks later USSSA banned the bat from competition. When I went to my retailer to exchange or return the bat, they said they could not do anything becuase it was a manufacturer's issue (not their problem). I decided to contact Demarini directly. They offered me three solutions. None of the solutions included a refund for the money spent. I asked for the refund becuase I wanted to get what ever bat my son would want. All the solutions Demarini offered (Case [protected]) made me feel that I was trapped with the brand or any of the brands Wilson represents.
To put this in perspective, think about buying a top of the line Lexus that gets a recall. Now, Lexus is saying to you, we are going to give you a voucher for the full amount and you can get the entry level Lexus model and the reminder of the money you can use to purchase t-shirts and accessories in the Lexus store.. Not a good feel.

Given that I was not going to get refund, I choose the voucher. Two month later, it is advertised the new retooled bats were available for order on the Demarini website. I went a place the order and it went through. I called customer service and spoke to rep to ensure the order was ok. I got my order confirmation number. During the process, the system told me the order will be delivered within the next week or so. A week later comes and I have not gotten any in regards to my order. I called Demarini to find out, there is not inventory of the product. I questioned them on how I did not get any notification on this matter. My son needs his bat. Their solution again was cancel the order and reissue the voucher. I asked to speak to a manager which I realized she did not have any kind of authority over the matter. She suggested for me to go buy another bat and use the voucher on something else. Is this is stupid or what?

Why do I feel that in this matter, I am the only one (the consumer ) who is feeling the pain for Demarini mistakes. The retailer (Dick's) is not feeling the pain. Demarini is not feeling the pain becuase they have my money and they are forcing me to spend the money in items that I do not want or need. No loss to them.

This is the worse experience I ever had with a supplier. It is very selfish on their part and they have no urgency to solve the matter because they have the money on their side. I will not recommend anyone to engage in any type of business with this company. A company with high ethical values will not allow their consumer to suffer. A company that stands behind their quality of their product will not try to treat their consumers as prisoners. If the consumer want their money back, they should accommodate for that and let their consumer decide, on their own, if they want to continue having a relationship with Demarini. It should be a free will rather than forced.

I can go to Dick's and get another Demarini bat. However, does it make anything to spend another $350.00 and be stock with a $350.00 voucher? My son is going to the 12U Cooperstown tournament and he want this bat. Why can't Demarini reach out to Dicks and arrange for me to get the bat from their inventory and Demarini will send the payment on my behalf? That would excellent customer service.

Again, I am the only one in this situation being inconvenient. No one else is.