Denefits
Reviews and Complaints

Denefits charged my patient over $400 in processing fees.
On a early pay off 0 interest loan.
They wanted to charge me, the provider, another $600 in processing fees, and told me to charge the patient.
As of this review, the have harassed my patient who paid in full, that they need more information.
They have not paid me anything.
They don't like the wording of the contract I have with my patient.
So they refuse to pay me.

I wouldn't give this company a single star if that was an option! I have a recurring payment option set up and they somehow claimed my payment was late and reported me to the credit agencies. When I asked to have it removed they refused and said its not their problem file a dispute. Would not recommend this company to anyone!

I was not informed that my payment declined on the day of the transaction. Within less than 24 hours I paid it, but was still assessed a late fee of $25. I contacted customer service and was told that there was nothing that they could do about the $25 fee. It is absolutely ridiculous that there is not a 24 hr grace period. I responded to the first attempt to contact me to settle the amount owed and they still charged me.

Our overall experience with Denefits has been poor. They lied about their guaranteed payments, you have to jump through hoops to get paid when the customer defaults and they apply new rules to old accounts which is grossly unfair. As a dental practice I'd like to warn any and all medical practices or any other office in an industry that relies on payments from their customers from a third party. STAY AWAY FROM THIS COMPANY. IT WILL COST YOU TOO MUCH.

As a provider working with Denefits. I have had mulitple trainings about their services and they seem to make up rules as they go along to benefit them. They are not honest since day 1, they are deceitful. I made sure to ask many questions and even asked the "professional" whom called to give us a refresher and still gave us wrong information. Now I am stuck with contracts that were suppose to be "guaranteed" not being paid even though I collected all the necessary information needed.

I am with a medical office that has been using this company to help finance patients without credit and give them a second chance. This company has been absolutely horrible. They do not protect their providers and seems to be they make up rules and policies to fit the situation. They promise guaranteed payments but when it comes down to it, you need to fight to get your money. We have been very slow due to Covid-19. We had not financed any patients last month and because of that they are refusing to pay us money that is owed to us. Please save the headache and run as far away as you can. Terrible company! If you want to chase your own money, then this is the company for you.

1 star is too much for them! This month is the first time I have been late, they have no grace period at all! I was called on Tuesday about my payment not going through and I made arrangements to pay them today Friday, literally 4 days later, and that I would call them when I got the money in the bank. I was called back yesterday for a payment by the same guy that agreed on the Friday payment, I reminded him that I would call today before end of business and make the payment. He called me this morning and demanded payment because I had promised to pay today! yes I get it but I said at the end of the day I have to cash my check and get it in the bank. I asked to speak to a supervisor and was called a liar! I wish I had the money to pay them back ASAP they are a joke and should not be allowed to have a business. Bunch of SCAMMERS!

I was a few days late on a payment, they keep texting me from different numbers after multiple requests for them not to text me.