Designer Pools by Ace review: Misleading - unreliable - stay away

UPDATE, 4/17/24 in the afternoon: We posted the review below this morning on 4/17/24. We later received a text from one of their team members threatening to cancel our contract unless we removed the review. We refused to delete the review, so they said they will cancel the contract and do a "partial" refund (we'll see how much money they decide to keep - I will update). We are not complainers, but please do yourself a favor and stay away from this company if you're searching for a reliable pool builder.

ORIGINAL POST, earlier on 4/17/24:

This is purely based on our experience with their service during the sales process and after signing / paying. Not a reflection of the pool quality as the construction has not started. If the experience changes / improves, we will be sure to update this as the pool is built.

My experience with Designer Pools By Ace has been extremely disappointing. Despite the initial excitement about getting a new swimming pool, the reality has been far from what was promised during the sales process. The owner set unrealistic expectations, leading to frustration and disappointment. Their Regional Manager has been helping us and doing what she can to speed up the process, but she was put in a tough spot from the beginning due to the misleading claims made by the owner regarding timing and delivery.

Moreover, once the contract was signed and payment was made, communication became scarce, and professionalism plummeted. There have been delays, lack of updates, and a general disregard for customer satisfaction.

I would caution anyone considering this company to proceed with extreme caution, as my experience has left me with a sense of regret and dissatisfaction.