Broadway Pools’s earns a 1.0-star rating from 2 reviews, showing that the majority of pool owners are dissatisfied with installations and services.
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Pool Installation
Fact: we won a judgement against broadway pools in small claims court! The judge was so appalled he awarded all of our money back. Of course, broadway pools refuses to pay, stating they do not have the assets or the means to settle. Yet, they continue to conduct business. They take shortcuts and do not perform the necessary repairs even when requested. They installed a liner that was the wrong size, then blamed us, saying they would replace it if I gave them another $750. They installed the
Liner over holes in the metal walls. The installers tried to cover the dirt holes with paint. They didn't show up with the necessary tools, nor enough vermiculite to complete the installation. They had to borrow our tools, paint and pool brush, which they ruined. The liner fell out from the top and proceeded to float in the pool. We had to purchase the bead lock and install, because they kept trying to use someone else's used bead lock. They installed the liner over the hooks for the safety rope! Now the liner is getting a weird trail all over. Looks like trails of ink. Repeat we were award 3k+ and they refuse to pay claiming they don't have the money. Do you really want to do business with a company that doesn't even have 3k?
Incomplete work/ horrible customer service
Do not do business with this company! My parents recently hired Broadway Pools to build a pool at their newly purchased home. The experience was very bad. It took more than twice the quoted time to get water in the pool and the owner, Richard Leaf, has refused to finish the remaining items on the contract. On top of that, the pump stopped working less than...
Read full review of Broadway Pools and 16 commentsIs Broadway Pools Legit?
Broadway Pools earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
Broadwaypools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Broadwaypools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the broadwaypools.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Broadway Pools protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Broadway Pools has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Overview of Broadway Pools complaint handling
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Broadway Pools Contacts
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Broadway Pools phone numbers+1 (512) 415-4556+1 (512) 415-4556Click up if you have successfully reached Broadway Pools by calling +1 (512) 415-4556 phone number 0 0 users reported that they have successfully reached Broadway Pools by calling +1 (512) 415-4556 phone number Click down if you have unsuccessfully reached Broadway Pools by calling +1 (512) 415-4556 phone number 0 0 users reported that they have UNsuccessfully reached Broadway Pools by calling +1 (512) 415-4556 phone number
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Broadway Pools emailsservice@broadwaypools.com100%Confidence score: 100%Support
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Broadway Pools address13740 Research Blvd, Suite J6, Austin, Texas, 78750, United States
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Broadway Pools social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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