Menu
Login
Tour#850983 Hometown Buffet Restaurant, this is the 2nd trip that you put us into this restaurant. Food was FAIR! So much confusion, kids running around and babies crying. This was not a pleasant meal either time. If you do not be me go there yourself. Also, our day in Philadelphia, it poured down rain was not able to leave the bus. This was due to mother nature not your tour company. The day we were scheduled to tour Baltimore Harbor, there was some affair going on. We sat in heavy traffic for over an hour on the bus and when we got into town all the streets were closed off. We NEVER did get to the Harbor! The bus had to turn around and leave the city. Your company should be aware of this, there is plenty of technology to eliminate this and purpose to the bus group an alternative tour. Wednesday it rained in Philly, and Thursday seeing that we were unable to do Baltimore it should had been an option for us the go back to Philly. Two days paid for and saw NOTHING!
UTOvacation
2 reviews
Great Vacations
2 reviews
Topbusinessclass
6 reviews
BookVIP
27 reviews
OMGHotels.com
12 reviews
WOW...I had no idea...I have deposited for a trip to ST. Augustine. Has anyone taken this rip lately? As a former tour director and tour designer, the comments posted on Diamond really scare me.
I have a tour booked for August for NYC leaving from Missouri. It was part of a bank travel club offered trip. I am very upset when I read these complaints. Hopefully we will not have any problems but I definitely will complain loud & clear to anyone listening if there are major hiccups. I will complain to bank, your company and on facebook to the public, so lets hope trip # 1299904 goes well.
Joyce Willis
Just returned from my 1st bus trip every to Canada it was a unbelievable trip bus driver mr jones was great the tour guide not so great he had driver made a wrong turn into a subdivision that was under construction made distasteful jokes where we ate in Toronto he let a group that was scheduled After use to go ahead of us without saying anything had to wait about 20 min there was no place for the bus to park so the driver had to drive around then we had to wait for 30 min on the side walk for the bus to pick us up and no cared for the ball stadium a few asked if we could have a copy of the information he was giving us on the many places we stopped in 5 days he said no as for as the information he gave us was very good still would like a copy but with all this said mr Jones made it a trip to remember
Tour 1278147 Sept. 30- October. 8, 2017. Cape Cod, I had been looking forward to this trip so much and turn out to be the tour from Hell. The first hotel we stay in a Best Western had long brown hair in the bathtub and on the top of toilet, my hair is short and gray. Most of the prepaid meals were less than acceptable, food on buffet was cold, and another restaurant the desert was a brownie wrapped in plastic wrap and slammed on the table in front of us it was in a Tupperware container. Another stay at yet another Best Western they could not my door unlocked and it took 30 minutes to find a room they could get unlocked. The hotel on Cape Cod gave me a room that smelled so bad I could breathe they had to move me at my request. Then they put me upstairs, the stairways no security in stairways, if you had fallen you would lay there until someone would either coming down or going up.
Today I found out that our "tour leader" found no problems with the trip. Was she on the same trip I was on.
.
I will never travel with Diamond Tours again. Their tour agents are rude and no help.
I have been putting trips together for 14 years. Two years ago I decided to try Diamond Tours, Inc. I have gone on three trips now with Diamond Tours and have three for this year. I wish I would have tried them sooner. Best trip for the price. If a problem comes up there are people to help.
In doing my research to decide if I want to go on a Diamond Tour trip, I checked many different on line review sites and most importantly, I checked the Better Business Bureau in Ft. Myers, Florida, which is the home office of Diamond Tours. I learned that Diamond Tours is NOT accredited by the Better Business Bureau. I saw many complaints to the Better Business Bureau. Additionally, I learned that the Ft. Myers, Florida Better Business Bureau has rated Diamond Tours a score of C-. Given all the reported mechanical bus problems, bus design and confined seating limitations as well as the poor hotel selections, restaurants selected and lackadaisical response to customers requested & concerns by Company Agents on tour, I chose not to be a victim. I chose not to use Diamond Tours.
I recently returned from a four day stay at the Irish Village that was part of a Diamond Tour to Boston, Salem, etc. This motel is antiquated and smelly. The group I was with were all seniors and some of them were booked in upstairs rooms -- no elevator, so they had to manage their luggage and daily stair climbs. Breakfast was included in our Diamond package. One day I asked for butter for my toast and was curtly told, "there is butter on the toast". Also, there was a coffee maker in the room, but you had to BUY the coffee pods if you wanted coffee in your room. I returned home very sick and I feel that it was due to the mold in our bathroom over the tub/shower. If I had any way to leave that place, I would have done so immediately!
Unless you want to just drive by and HOPEFULLY see places on your itinerary, don't go with Diamond Tours. We were on the bus for HOURS just to SEE one place. All this trip was to drop us off at "shopping places" (junk). I didn't
pay to go shopping, I was told we would actually experience all the places that were on the tour. NEVER AGAIN!