Direct Energy Services
Reviews and Complaints

I got a bill from Direct Energy for over $500. I called to find out what was going on, and though some of it was explained via an error on my part, the CSR found out that my account had started with a balance already on it! So she sent an inquiry to the billing department and gave me a number to call in a few days. I called two weeks later and they still hadn't done anything so someone I spoke with put the inquiry into a supervisor's inbox. I got a call a few days later just to say that they were now starting the investigation. Then I got a call a few weeks later from some CSR saying that she saw a call back notice and wanted to know what my question was. I explained the situation and that I was supposed to get a call from a supervisor about the investigation, then she said that the system showed no investigation, and that I would not be able to speak with anyone about it.

Direct Energy is a piece of garbage.

My ultimate complaint is that Direct Energy is so completely incompetent that remaining with them became impossible. During the first 6 months I received my electicity from Direct Energy I only received one bill. They were completely incapable of generating a bill. When the bills finally did start coming there were several conflicting statements that came. We paid each one almost immediately - though it was hard to tell what we actually owed.
My father who switched to Direct Energy at the same time I did had ever worse trouble. In fact he only received his first bill after about 11 months when he and I decided we should move our service because Direct Energy is so incompetent.
That is when things really went wrong. They closed my account and sent me a final bill which I paid 2 weeks before it was due. Almost immediately upon cancellng my coverage I started receiving calls from [protected]. When I would answer no one was there but it was clear it was an automated call. On July 3, 2009 my father mentioned to me that he had been receiving calls from an 800# that was driving him crazy because no one was ever there when he answered. He decided to call the # and found out that it was a collection agency looking for me. To be clear, I have not lived with my father for 20 years. As it turns out Direct Energy had turned me over to a collection agency at least 3 weeks before the bill was even due. The collection agency made many harassing calls to both my house and my father's house but NEVER left any messages. I was told these were "courtesy" calls, but no one can explain to me how this was courteous. This collection agency now has all my information including my SS#. Do yourself a favor and avoid them. There are too many better options out there than to deal with them.

I have had a lot of trouble getting rid of the monthly builling. Somehow there is a balance of .06 cents showing owing on our account. We paid the bill in full many months ago, but keep getting a bill every month for far less than the cost of sending the bill to us. WE DO NOT OWE ANYTHING. CAN YOU POSSIBLY SEND A MESSAGE TO YOUR COMPUTER TO THAT EFFECT, and we will not be bothered with this bill every month (beside the fact that it is costing you money. DO YOU HAVE A PHONE # so that I can talk to someone personally about this? PLEASE DO SOMETHING!
wE ARE BILLED - bOB hINCHCLIFFE, 164 Riddell St., Woodstock, Ontario. Account # [protected] 5.

THANK YOU.

Direct Energy is a complete rip-off. I was charged over $70 on my first bill which was for 9 days. They gave me a bill stating I used over 500kw of energy during that time; however, I had no appliances other than a refrigerator (no TV, microwave, etc.), neither did I leave lights on or made extensive use of a/c or heating. I don't even have kids or anyone that lived with me. When I inquired about the charges, they said they would send someone out to check the meter at "my" cost. They checked it, and of course said that there was no error on their part. For the remaining 5 months on my lease, I averaged half of the initial usage, and my bills were about $30 a month. No more than $40. No way I could have had that amount of energy consumption in 9 days if I wasn't using it in 30 days. Also, Upon disconnecting my service, I requested my deposit to be mailed to a separate address since I decided to move. I was told the information was updated, and that my payment would be received within 4-6 weeks. I called multiple times to verify this information was accurate. I was told everything was taken care of. However, I checked online and the address was incorrect. I called and they corrected the problem, but after I didn't receive the payment for some time, I called again. This time I was told that my payment was mailed to the wrong address (my old address, even though I updated my information), and that I would have to wait an additional 4-6 weeks for them to mail my payment again. I told them that the period of time was unacceptable, and asked that they mail it overnight. I was then allowed to speak with a supervisor, who stated that the payment was made to the correct address (the first employee I spoke with gave me a different story), and that there must have been an error with the mail system. I asked the supervisor if my payment could be mailed overnight even if at "my" expense, but she continued to tell me to wait 4-6 weeks. I asked to speak to someone else, but she came back to the phone only to tell me to leave a message on someones machine. By this time, I was through asking for "my" money (I was calm and professional the whole time). I got real firm with them. (I let them know I was serious without speaking loud and outrageous). My payment was then mailed overnight. My advice... be firm, and seek legal action if you have to. IN YOUR FACE DIRECT ENERGY! lol

We moved out of our home in December, phoned direct energy to give our forwarding address to mail the final bill to. When we never received a bill from Direct energy in the month of December, I phoned about the bill to the customer relations department the agent on the other and of the phone declared that I did not have an account with them, and the account that we had previously held with them was paid in full. I stupidly assumed that the agent had her information correct and assumed the bill was taken care of. WAS I EVER WRONG! As we are finding out now there was a 63 dollar balance remaining on our bill that has now been sent to a collection agency to collect payment. When I spoke with a direct energy agent I was at first told that we indeed DID not have an account with them! I phoned back and spoke to a second agent who told me we DID have and account, was owing the 63 dollars that the collection agency was asking for, that they has sent us 2 bills and called 2 times... Ummm never recieved a bill, there were no calls. Asked to speak with a supervisor who then told me there were 3 bills sent out within 2 weeks, (according to the dates she listed), and we were phoned 2 times and the phone was busy. They told me to call canada post about not recieveing the bills and that we should contact our phone service provider to see why the calls had rang busy when we have CALL WAITING that goes directly to voice mail when on the other line. Why is it that this company will not take responsibility for the mistakes of SEVERAL of their employees... and admit that this is not entirely our fault? Yes, I shouldn't have believed the first agent I spoke to, but I assumed they were doing their job! I will never use direct energy again if I can avoid it in any way!

I have been in my home since the 31 May 2010. In May of this year, I started to receive bills from Direct Energy in the amount of $23.99 for water heater rental. I have been paying these bills. In August of this year I received a bill for $300.11, which somehow reflects arrears of $266.69. I called and spoke to someone in customer service (Chantelle) who assured me that she would look into this. I have heard nothing since. I just received a bill today (Sept 20) & the arrears are now $273.00. Hoping you can help.

I signed up for Direct Energy when I moved into my townhouse. I signed up in August of 2008 and then disconnected my service in Dec 2008. Not once did I ever receive a bill. I called this company 15 times to find out why I hadn't receive a bill and to pay any balance that I had due. Each time I was told that they did not have a balance for me and that they were having issues with the system that generates the bill. Now in Feb 2009, I receive a bill for the balance. I called and tried to set up a payment plan and the supervisor told me that I could just pay $100.00 each time and this would keep my bill up to date. Also when they started calling me in Feb 2009 I hadn't even received a bill yet. So I asked them to send me the bill first before I paid. I received a bill a few days later and sent them a payment for 100.00. Now 20 days later, I have received a notice for my bill in collections. I am telling you, this company is horrible! Yes they are cheaper but for them to send my account to collections when I haven't received but one bill (which I paid 100 on) in 7 months, that is just ridiculous! I am so mad and will be posting and giving them horrible reviews on every single website I can find!

Oh also, when you call be prepared to be on hold for a minuim of 30 minutes! And most of the customer service reps, can't speak english very well so it's hard to understand them!

Be Ware. DIRECT ENERGY
Of direct energy. This company is scam, if you are late on paying your bills on time they will charge you 5% of your entire bill then they will charge you $25.00 (Collection Recovery fee) my question to them you are charging me 5% on what I owe then you are charging another $25.00 immediately after. Why should I pay twice for the same reason? I asked this question to many representative at-least four. None of them can give me a reasonable answer all they said is “ this is our policy” this completely a Scam and this big company are nothing but twisting peoples hand and scamming people money and making millions if not billons. Yet again general public is hostage to this big corporation. If you are signing up with any utility company please read this fine print. Also do not sign or agree on anything over the phone. If you need stablish service ask them this question.
What is the cancellation?
What are the hidden charges?
Example : what if you are late. And what are the charges.
If they are charging 5% its acceptable but if they are charging additional charge which they can I believe because they can then it’s not right.
What are the TDSP charges?
Is your cancellation charges are prorated.
Cancelation charges should be prorated
Because you already stayed with them X amount of month and they should prorate your cancellation fees.
Utility company are worse than credit card, pay day chase, or even a robber only because there nothing you can do about it. Consumer should open their eyes and become energy independed

Okay, I understand that not getting a bill each month would suck. Really what did y'all think would happen, they would just say ahhh don't worry about the bill since we never mailed it to you. Even if you didn't have a bill you know the average amount you were using. You should have set that money aside. You want people to feel sorry for you and that's said. You sound like a bunch of cry babies! It would be another thing if you couldn't afford it, but all you said is you never got a bill, what if you had gotten the bill. You would have paid it right. Sooo where's the money you would have used? I'm sure you have a valid reason to be upset, thats no reason to not have what you were paying prevoiusly saved; so once they fixed the issue you were ready to pay. I really like this company and they even gave me $30.00 to open an account. Plus I get additonal $30.00 for every friend I refer. I have been with DE for over a year. Now if you want a valid reason to be pissed off, try TXU charging me $300.00 deposit after 2 yrs for being late. Then 3 months after that; charged me another $500.00 for being late again and telling me I had 3 days to pay. You weren't getting it free, you should saved the money even if you hadn't saved enough then the remainer they could of broken into smaller payments or just gave you the credit for not being an idiot, sorry:-(

The $25.00 charge ON TOP of late fees is really a way to get more money. Does it make sense that if I'm late paying my bill because I don't have money, get charged more money for that? Of course it does make sense to direct energy to get more money.
Shop around, some providers have this letter for only $10.00

Direct Energy is a complete scam in business. I cannot understand how they are still operating in Canada. They take some estimated payments for gas, get interest on it and then adjust your bill. They charge customers up to 500% higher prices than Enbridge per cubic meter.
Their sales representative came to my home and introduced him as confirming my new home gas account with Enbridge. He even put “Enbridge” name on the contract. Only later I realized it was a different contract. What kind of criminal activity is that? When I call Direct Energy to cancel my contract they refused to estimate my cancellation fees.
My advice to all people and should be distributed as wide as possible, NEVER DEAL WITH DIRECT ENERGY. THEY ARE THIEVES.

I recently am in training with Direct Energy and I have asked for the contract that i signed. They DID NOT go over the terms of the contract, instead they just went on with the training. I have asked the secretary for a copy of it and she told me to ask the manager, I have asked and he told me to ask her and i did and she said "which part?" I may have to call my lawyer on this one. As a citizen and employee, I am entitled to recieve a copy of a contract and not get denied.

For anyone who is looking for a job DO NOT work for Direct Energy, They DO NOT tell the terms of the job and do not tell that a "road trip" is planned. You have to have a lot of money and clothes to do so.

Direct Energy Sucks! These greedy SOBs sold an account they claim I opened to Portfolio Recovery Associates in Norfolk, VA, but from March 2003 to April 2004 I was depoyed to Iraq it was impossible for me to open an account, and this is when they think I opened an account with them. But there is no contract nothing with my signature. Hell, I was fighting a war during the time they claimed I opened the account and my provider was TXU I never changed anything and gave anyone the authority to do so for me. They are have marred my credit report and if for one moment those blood suckers think that they a dime out of me they should think again...they will have better squeezing electricity out of an ants ###.

Rosalind

I can't assist in all cases where consumers are encountering problems with Direct Energy, but if you entered into a natural gas supply contract with Direct Energy / Enbridge Home Services in Ontario around 2002, and your contract was renewed without your consent, I've set up a free website (directenergyrefunds.blogspot.com) showing you how you can potentially claim a very large refund from Direct Energy, as I've done.

Just like many people in this forum I had agreed to a 1 year contract with DE that was automatically renewed at price 44.9c per cub.m. I see a long legal battle ahead, but what can I do when I have to buy gas at this price during the winter season. I’ve found the best solution!The price of heating at 44.9 c per cub.m. is more expensive than the price of heating your house by electricity. Turn on your electrical heaters and watch how low your gas bill will become(but electricity bill will be higher). The most enjoyable thing in this solution is watching DE profit goes down.

I had the same situation but with Sumit Energy.

What happened is here. Sales Rep came to my house the next day of my moving in(I bought a new house). I signed it thinking it is enbridge and was wrong. this was at 27.07.2008. I actually even had not paid attention that teh sales rep put the wrong date on the form. 21.07.2008. The absurd is that my closing at that address was at 25th so there was no way for me to be at this address before 25.07.2008 and even if I was i was not LEGALLY responsible for signing for the gas for the house that is not mine yet.

Next day I faxed them cancellation. I also sent them e-mail got a automatic reply. I also sent them registered mail . The day was 28.07.2008 and even if we assume that the contract was signed at 21 I was in 10 day period.

I was shocked and in panic and after doing these I saw that in my fax and registered mail I made one mistake. When I explained them the situation I put 07.07.2008 instead of 27.07.2008. But from the whole text it is clearly understood that I meant at least date after 25.07.2008. What I wrote there is

"your sales rep put the wrong date on contract. she put 21.07.2008. This should be 07.07.2008 (here is my mistake) My closing at the address was at 25.07.2008 and so there is no way I could be at the address before 25.07.2008 and even if by some magic I was there I was not legally responsible to sign something as a owner/renter. This means contract is void"

so as I said I sent them e-mail with this, fax and registered mail at 28.07.2008. After this i spent 2 worrying days trying to contact them and ask for a reference number for my cancellation and I could not get it. Finally I decided to write a simple with no explanation of situation Notice of Cancellation where I just state that I want to cancel my agreement based on Customer Protection Act 2002. I also ask them to send me confirmation information with fax or mail within 3 business days. I again faxed them this notice and sent them registered mail.

I did this at 30.07.2008 which is 10th day if we assume that contract is signed at 21.07.2008. So I think I am clear even if we assume that this was signing date.

I printed the CanadaPost online signatures of who signed when they got the both notices. I also keep the Confirmation Reports from our facsimile machine which means the other party got it.

I also filed a complain with Canadian Council of Better Business Bureau and they proceed with my case (filed it). They also e-mailed me that everything is in good standings and let's give company 15 days to cancel the agreement and if it does not happen they ask me to contact them again. So now I am waiting.

I also wrote my local MPP about this but have not heard from him yet.

It is really hard to get any information from them by phone and so I am trying to do everything paper based.

Please write me your notes, comments and suggesstions at vahjans at yahoo dot com

I agree. I have paid dble for gas since I signed. They managed to scare my wife into signing up with the market instabiltiy. Well you can only cancel your contract for 10 days after you sign (most men in Alberta are out of town for over ten days at a go) then to ice the cake it takes them three monthes to hook you up to the service, then another month before your bill arrives.

So you don't even know you are getting screwed until 120 days after you sign, 110 days after you could have cancelled.

I agree my mom is a single mother and we got scammed by Direct Energy and now we are paying way more then we are suppose to. My mom cannot keep up to the bill so our hydro got cut off. Our bills use to be about 200-300 dollars but now they are like 1000 dollars. This is ridiculous and we got a 5 year contract. :/

Please give the name of a consumer attorney for this energy company.

I hate Direct Energy. I just called the automated system and it says I owe 626.30 for current charges. I've never had a bill much higher than 200.00, even when i ran the air conditioning nonstop. It's funny to me because I live in a two bedroom downstairs apartment and have been here foe four months and not had a problem like this period. If they don't fix my bill I'm going to sue the pants off of them.

I agree i am totally mad at this retailer. My bills, for once i forgot to pay on time. Now its such a GRAND hassle to pay my bills. I help my uncle, who cant speak english very well to pay, first off they need voice verification that i can speak upon his behalf. My uncle could barely mutter gibberish in english and she went on for 5 minutes saying sorry i dont understand. Then i took the phone and said he cant speak english but i can speak upon his behalf. And out of the blue she says very rusely, sorry i was talking to HIM. Then i wait a bit more until she finaly understands our problem and we try to pay with our credit card. MY uncles credit card did not go through something was wrong. So i asked if i can use my credit to pay for him now. The Customer service representative whos name was Shannon says that we are not allowed to do that. Then she asked whos name the credit card is under. I said it was under my name, then she said she felt threatened and uncomfortable that theres more people there. There was only 2 of us and that did not make any sense to us. We called several more times with different service representatives but they all failed. We gave up payin g and waited another week and we got a late fee.
In the end i found out that i could have paid it through the bank. At least they believe stranger bank tellers over the real owners.
Dam them all.

Direct Energy file number: [protected] (they are charging me for a water tank that I never had)
So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room door, he said, this tank is not for Direct Energy; it is for another company and it has been changed in 2011 (one year before I purchased the house). I told him, so why does Direct Energy charge me every month? He advised me to call Direct Energy Billing. A representative asked me to provide her with ROM (return of tank) form. I called the other company who had switched the tank; they said they cannot locate ROM form. I called back to Direct Energy and after clarifying that this has nothing to do with me since I have never had Direct Energy tank in my house when I purchased it, a representative asked me to send him the document that shows the purchase date of the house so that they refund the payments made over last 3 years. I emailed the title of my house last week. I followed up this week; they said in the system it shows I need to provide ROM form. So, I had to start over the loop; I asked her that I needed to talk to a supervisor. After a few more calls I could talk to a supervisor. I asked supervisor to provide me with a document that shows I am responsible for a tank that I have never had OR refund my payments. He said he cannot do anything; and my options are to buyout the tank (~$450) or pay monthly rents for the tank that I have never had when I purchased the house. Please note that there is nothing in the title of my house or purchase agreement about their water tank and I have never received anything (like renew form, terms and conditions, etc) from them and never signed anything with them. I said I will file a consumer complaint with the Ministry of Government and Consumer Services, Better Business Bureau, etc, and spread the story to internet and news and see you in the court.

Last week I found out that someone stole my identity when I recieved a letter from a collecting agency stating that I owed money for an account with Wachovia that I didn't set up. When I checked my credit report I discovered that someone had also set up an account in my name with Direct Energy without my knowledge and racked up a bill of $723. I live in a state, California, that Direct Energy doesn't even service. I tried to contact someone at Direct Energy with pitiful results. Some of the phone numbers that are listed on their website are out of service. When I am able to contact someone they are clueless and often transfer me to someone even more clueless and often to a number that is out of service. I spent about 2 hours the other day calling and getting transfered. I have tried 9 different phone numbers with zero results. I have never come across a more ridiculous company in my entire life.

To whom it may concern:

I am having a really tough time with this Direct Energy they don't take NO for an answer, They sent me a letter from Collection Group of Canada Inc., telling me I am owing them $820.00 for a delinquent account. I never signed a contract with them nor have I received any services from them. If I don't pay they are going to screw with my perfect credit rating. Why does the government let these liars continue to do business. FALSE ACCOUNT, Now they are constantly calling my house for Gas services I keep telling them NO but they keep calling, what can I do to get rid of these liars and cheats from Direct Energy.

I can't assist in all cases where consumers are encountering problems with Direct Energy, but if you entered into a natural gas supply contract with Direct Energy / Enbridge Home Services in Ontario around 2002, and your contract was renewed without your consent, I've set up a free website (directenergyrefunds.blogspot.com) showing you how you can potentially claim a very large refund from Direct Energy, as I've done.

We had a heating protection plan which was automatically renewed in January. I too had called them a few months before telling them to CANCEL it and not to renew it, but ofcourse this conversation conventiently was never documented on their end. I just had a new furnace and A/C installed last month and I won't be using Direct Energy since I will be using the new company I purchased these equipments from for any service repairs etc. So now I have to pay for a plan through January 2009 and yet, they won't cancel my HIP! So, I am paying for something which I will never use. Is this even legal? It's like having car insurance and selling the car and the insurance company telling you you signed a contract for one year and even if you don't drive that car any longer, they are still going to charge you for insurance through the end of the contract. That is ridiculous!

One big fraud company of Canada is Direct Energy. I had a heating protection plan and paid them premiums over the last 5 years without the need of any repair. Last month when there was a need for them they came and said services are not covered! started charging hell of money for minor repair. 150$ for 5 min job (no parts required). In the name of public safety this company is cheating people. Surprisingly their bill comes jointly with Enbridge bill and I felt it must be a genuine company. Now if I try to end the contract with Direct Energy, they won't let me end it until end of 2008.

How Government of Canada/Ontario allows such companies to exist in Canada and cheat on people?

My company is Barrie Furnace Repair (http://barriefurnace.com). The following video explains it all:
http://www.youtube.com/watch?v=JYnRyy8JzUI

Direct Energy fails again! After noticing that my web traffic was down and having received some odd phone calls about a $179 flat rate repair scam, I discovered something even more underhanded. Apparently, Texas based Direct Energy is using my business name to drum up local customers in my service area through Google and SEO techniques. How embarrassing for them.

The first line of their webpage reads "Why not trust a Barrie company with your furnace repair that offers a 24 hour call centre to handle any furnace emergency?". It seems innocuous at first until you realize where your calls are being directed. This fail comes into epic status as the accent of the woman gives it away. Upon further research, I discovered that Direct Energy is in the process if outsourcing many Canadian jobs outside our country. Many of these jobs found their way to the new HQ in Houston Texas. I agree as is said on the webpage, "trust a Barrie company". Sadly, 500 out of work Canadians whom are former Direct Energy employees would also agree.
http://www.citytv.com/toronto/citynews/news/local/article/182031

So happy that i googled direct energy scam rip off and sure enough my best resource the Complaints board came through ! I figured that thier service would be sub par with my local electric company PECO ! SO even tho my new bill was way higher than what i'm supposed to pay on the Customer Asst. Program CAP rate for short i'm sticking with the big guy thats been here from the start !

I have been scammed by Direct energy in February this year. We have bought our home less than 2yrs ago and we were paying our bills with Enbridge on a regular basis. All of a sudden in February, 2011 a salesperson from Direct energy came to my door to offer a heating plan for $15 a month with a free furnace inspection. I told I will take the free furnace inspection but I am not signing any contracts for a plan, unless something is wrong with my furnace. He agreed and setup an appointment the following week to have a inspector come in and give us a free assessment. The technician told us that our furnace was good and left within fifteen minutes. One month goes by, and we receive a bill from enbridge with a Direct energy charge of $29.99 and a water heater bill of $35.95. Kind of funny since I bought my water heater and never signed any contract or plan. Now its been 5months later, and I have never been able to resolve this problem, to the point that they have threatened to take me to collections if I dont pay the bill. I spoke to enbridge supervisors and direct energy supervisors and they told me they would resolve the problem and they never had, and each time I call, the extension number they give me doesnt work or doesnt exist. They will not send me any proof of contract, and now I have a bill outstanding of $526.54, after Ive been paying only the enbridge gas portion. The bills are so confusing, as an accountant, I can’t even make sense of any of it.
Does anyone know who I should call, or would I need a lawyer in this case?

Direct Energy IS NOT A SCAM! I have saved a lot of money since i have switched over to Direct Energy. Everyone that thinks they are a scam obviously didnt listen to the sales rep while he was explaining it all. I know from personal experience Direct Energy saves money and that is the way life is now, everyone needs to save a little money. Maybe your just not understanding how your bill looks and its confusing to you, but it is cheaper!

Someone from DE wanted to sign me and I said I wanted to check on-line for complaints etc, before doing so. Despite those above, I think it is remarkably FEW for such a large business with so many customers over so many years. I also asked neighbors who have said they are pleased with the savings and have not had customer service complaints, so...going to sign up today

DIRECT ENERGY SUCKS...EVERYTHING IN IT SUCKS EVEN THEIR CUSTOMER SERVICE! THEY WILL SUCK OUT YOUR MONEY SO BEWARE

Nicole_1972, you are spot on about how Direct Energy "employees" disreguard posted signage. They also obviously don't know and don't provide a customer list of who is already in their customer base.

Just today, a Direct Energy representative showed up at my door disreguarding my posted Private Property, No Trespassing and No Soliciting signs posted at the start of my driveway.

He admitted he's a marketer working for an outside firm hired by Direct Energy to canvas a target area after I informed him I am already a customer waitng until December to go back to my previous natural gas supplier. Before leaving he attempted to get me to re-sign another year contract "so there won't be an overlap in service savings". I laughed, shut the door in his face and have gone on with my day.

I won't be as nice to the next unsolicited marketer who shows up from that company.

I can't take it anymore! I want them to stop! I have three signs on my door. No trespassing, Beware of dog, and no, they aren't friendly. The last guy that showed up from direct almost got bit trying to act like the dog whisperer or something. I also have a no soliciting sign on my door but they swear they aren't and that's why they're allowed to knock on my door and nearly eight at night. Anyone, in my eyes that shows up that darn late (My day starts at four in the morning so to me it's late!), is up to no good.
Please how do I make them stop? I tried copying the scam page to tape on my door, to let them know I'm onto them, but the copier is not cooperating. Next time I'm calling the police.
I just don't know what else to do. I've tried calling the company and of course they totally defend their "employees".
I'm off to warn the neighbors.
Nicole

My husband and I have a business account with Direct Energy. We moved from one location to another location and were told that we would not be charged an early termination fee because this was just a transfer of location and we were still customers with them. I received my first bill after the move with an early termination fee of $200. I called customer service and was transferred to 2 departments before a so called "manager" said that this would be corrected. I demanded a second bill be printed with the corrections before I make a payment. It has been over a week now, and I just received another bill, the same exact copy with the $200 early termination fee as before. I am about to call them again tomorrow. I will NOT do business again with them after my contract ends. This is ridiculous. DE is the worst electric company that I have ever had to deal with! DO NOT DO BUSINESS WITH THEM! If you live in Texas, there are plenty of other electric companies available.

We had a rental furnace installed in March 1997, through Consumers Gas, now Direct Energy. I desperately need to know if I'm entitled to some sort of rebate, as I've been paying a monthly charge long past the 15 year term. My calls to Direct Energy have been fruitless; they claim that they're entitled to keep billing me forever, and now I find myself possibly needing a new furnace. If you could advise me, I'd be most grateful.
Richmond Hill, ON

Hello,

I having with Direct Energy and Enbridge already 4 months problems. At the beginning I saw that on my bill came $200 extra to pay for water tank rental ( which has to be only $14.49) So I called them, they said it's mistake sorry about that, we will fix. Second month same think plus double charge for rental instead of : $14.49 now $28.98. Called again, again said sorry its mistake. Third month they removed $200, and put another $203.58. Called again, same thing, you have in a system mistake, we will fix. Fourth month came back $203.58 plus double charge of water tank: $28.98. I called them, they said we understand we will fix in 1 or 2 bills. So how long that game has to be played? What to do with these people? Trying to get lawyer for small claim courts. Any other thoughts?
Aurora, ON

Direct Energy does not know the meaning of customer service or what the word care means. My naive wife just started renting a water heater from them. The first installation had a leak. The second service technicians came and fixed the first problem but gave me two more problems near the water heater. They gave me two leaks - one on the elbow of the 1/2" copper pipe and the other at the shut off valve. The third one says we have to pay for their mistakes. What a concept eh? Don't waste your time with these incompetent people. Your plumber can probably do a better job the first time. In fact, I just replaced the shut off valve myself without a drip. I can't wait until they kick the bucket.

Do not wish to be a Direct Energy client whatsoever!

Things to remember: Even a vacant house can draw electricity unless you have all cicuit breakers turned off. check the meter with all breakers off to see if it is still running there may be a larger problem. Are there any starting fees like new meter installation, connection or deposit fees charged on this bill that could cause it to be so high. Simply blaming a company for billing without checking for other causes does nothing to help you or them. DE bills based off usage that comes to them from Centerpoint, Oncor, Texas New Mexico Power or American Electric Power depending on what part of Texas you are in, so ultimately those companies would be responsible for any usage misreads that were billed. DE will do their best to correct problems but can not force readings to be different from what is reported to them.

I am in the same boat now and agree 200 percent!

I agree with you 110 percent32.

A few minutes ago someone came to my house telling me that I could get a free water heater upgrade. All I had to do was go downstairs and get the model number (serial number) for her. I was so irritated I did not confirm that she worked for Direct Energy but I would be prepared to bet a sizable amount of money on it (and I don't gamble.) This seems to be a variation of their other scam that they want to make sure I get some discount or another.

Direct Energy sends out telemarketers who come to you doors claiming that they're part of Enbridge and that there are updates that must be done, and in order to do that you must show them your bills so it could take effect on your next bill. If they're really part of Enbridge, would they not already have all your biling information on their system? This is serious fraud and there is no customer protection unfortunately. So we as customer really have to be cautious about our privacy information.

There is only one person in this house from April 2023

Everything is unplugged the air-conditioning is fully serviced and newer set at 84 my bill is still over 500 a month how is this possible?

Don't trust the Service Technician!
Our wall oven stopped working in May 2010. So we called Direct Energy who charged us C$90 for placing a service call; we had no problems with that.
The Direct Energy service technician looked at the oven and said we needed a new timer but he told us that we would not be able to get it anywhere. So he told us to buy a new oven.
We took his word and bought a new oven from Sears.
Then we hired an electrician to install the new oven and the electrician found out that there was nothing wrong with the old oven, but the fuss for the oven was broken.
So he replaced the fuss and we are still using the old oven.
When we returned the new oven back to Sears, Sears charged us 20% of new oven for restocking fee which cost us $160.
When we sent a request to Direct Energy for reimbursing the restocking fee of $160, Direct Energy refused to do so.

If the Direct Energy service technician did not misdiagnose the problem in the first place and did not tell us to buy a new oven, then we would not have bought the new oven and it would have saved us all this trouble.

Was the Direct Energy service technician that incompetent that he could not figure out that it was a fuss problem?

We are very disappointed with the service provided by Direct Energy
and Direct Energy.

Direct Energy called my place yesterday. I answered the phone and was polite and let them say their 2 cents even though I hate telemarketers. When I asked for details the ### had to get a supervisor who then tried to haggle my account # for my Hydro account. I said NO WAY...but she insisted on trying to which I had to hang up the phone. They're so ignorant. LMAO

Did the friend who replaced your thermocouple check the gas valve to make sure the regulator was delivering the proper amount of fuel to the furnace? Also check the drop out time on the pilot solenoid of the gas valve? These are important safety checks a qualified and trained technician would preform on your furnace if he was diagnosing a gas valve problem. The gas valve may work, but more importantly, is it working safely and properly. If a furnace component isn't functioning properly it can easily become a major safety hazard and you wouldn't even know it. You may have got some good advice from the direct energy service technician, but because of your ignorance about fuel burning appliances you may be jumping to conclusions.