StarTex Power / Constellation NewEnergy
Reviews and Complaints

I had service with Startex at my home and at a rental property. I requested the power be turned off at the rental home. I had an online transcript of the call to document the request. Instead, they turned it off at my home. I lost all the food in the refrigerator and the freezer. The power at the rental was still on. I called them about the issue. They stated it was not their issue. They told me that the utility company must have turned it off. I called the utility provider and the confirmed they had a move our request from Startex. Startex is not ethical and does not take responsibility for their errors. Choose another provider.

I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience.

I signed up with Star Tex Power in July. I was promised $50 credit on my first bill . Big shocker it wasn't on the first bill. I called to complain and was told that the credit was manually being requested as sometimes the system doesn't recognize it. 2nd bill comes not shocked the credit wasn't on the bill again. Called and spoke to someone in the billing department explains the whole story again . Mind you this is the 2nd time I have talked to someone about the same issue wasting 45 minutes each time. I was informed that I could pay 50 dollars less and the credit would make it a wash on the next bill. What a joke. I received a disconnection notice today for you guessed it $50. Spoke to 2 different ignorant customer service people who kept repeating the same thing that I have been hearing that it would be on the next bill. I can already see it applied to the next bill. What a crock of ###. I can't wait until 2017 when I can switch service .

My brother, terminally ill with Cancer, went to Hospice care in January. Beginning of February and repeatedly, I asked that electric service be shut off, and the credit balance, from a $350.00 deposit I made when I set up his account and service, be refunded. The unused Cr Bal is $95.80. Firstly, I was repeatedly refused any help in closing out his account. What I ended up having to do, is set up brand new service under his name with a new carrier, then immediately terminate that once the electric service got switched. This created added fees I absorbed. My brother died in February and in spite of repeated phone calls, emails and multiple documents sent multiple times, will, Certificate of Death, POA. Weeks go by between any response at all and the latest one, received today says they just sent my documents I sent them again on 4/23, to legal, and that it may be rejected, that then I will need to 'work with my bank'. We have Startex electric service and the entire time, my address was notated as my brothers primary address. The entire time, the payments were made from a joint account we had, showing both of our names, now closed. There should not be this much trouble getting something such as this handled. In fact, all other accounts, utilities, bank, credit cards, etc, are all taken care of, they were taken care of in Feb and March! ONLY STARTEX is refusing to refund my money paid on my dead brothers account. I find it insanely cruel and unethical. And it just perpetuates the pain because I love my brother and really want to end this horrible situation where I have to continuously follow up and fax proof of his death.

customer #[protected]...account # 104077...invoice # [protected]

account is in the name Terry Massey/Roy Harlow 2992 Yorktown blvd #8. My service was moved down the street to #48b in the same trailor park. Terry Massey was my previous employer. Terry Massey Died, When I requested to transfer my electric service to my new location I received this invoice stating because I broke the contract, which I didn't just moved service down the street, The invoice said I had to pay a $350 early termination fee, unless I could verify with a Death certificate Terry Massey was deceased. Mr. Massey Daughter, Windy promptly...the same day faxed and emailed Terry Masseys Death certificate to a customer Service representative named Tasha in their Houston Tx Office, Tasha verified she had received Death Certifiate at least two weeks before this invoice was taken out of my account.I actually owed them $62.59 for electric service...they took out 412.59 which included a $350 charge, which overdrew my bank account, caused many other things to bounce. After resending Death Certificate over five times and calling for over a month, no one answers their phone and one person who did answer their phone from another company said StarTex Power had been sold, that is why there is no customer service. My Bank, as well has tried to contact StarTex Power, no one answers any phone. This company I fear went Bankrupt Please Help

Roy Harlow [protected], I am still hook up to Startex Power, but am afraid of what they will take out of my account during this takeover.

I recently received the bill from the company Constellation Energy. I was shocked how the price grew. I noticed that they increased the rate was increased and I was wondering why that happened and no one informed me about it. I called them, but the lady didn’t provide me any useful info. I understood that I need to pay this bill or they would switch off my electricity and heating. I was in shock, how they ripped me off. Be aware and post your comments if you have the similar situation.

My mother was a long time happy customer with StarTex but she never needed Customer Service. She recently passed away and now we are selling the house. My brother has continued to live in the house. After talking to Customer Service today I was told that after faxing the Death Certificate I should call back to set up the date we wanted service turned off. Instead, after faxing the document, they turned off the electricity within 4 hours! They never took pertinent information from me - where to send the last bill, my contact information, turn off date, etc. Power was turned off at 5:10 pm with my brother still living there. So now they had him open a new account to turn power back on as we need one more week of electricity so he can continue to live there, pack, move out, and then for clean up. I spent 45 minutes on the phone with customer service and a supervisor who admitted they made a mistake and they were trying to turn power back on in my brother's new account. It is now 9:20 and there is still no power. This is all due to the fact that customer service gave me instructions that the person at the Fax Machine obviously did not know. How can you turn off power when you don't even know the address or phone number where you are sending the final bill? I'm extremely disappointed in this business and their customer service and supervisor. My fax only supplied them with the information they requested to confirm I had the legal right to discontinue service. It did not request a specific date for termination. It supplied the date I sent the fax. How can that be interpreted as the termination date? If they can turn off service in 4 hours, why can't they turn it back on within 4 hours especially knowing it's their error. To top it all off, my brother is disabled and no air conditioning is harming his health! I would not recommend this company .

I had changed to Star Tex from my current provider. Come to find out TXU said my contract had not expired.so I had to switch back it was within my 3 days right of recession. Then StarTex denied it because TXU let them know instead of me. At first StarTex said they should not have charged me then they changed their mind. So I ask to speak to a supervisor and they said no I had to talk to them. I told him that after a talked to a supervisor if we could not come to a conclusion I would pay it. He still said a supervisor will not talk to you. So I left it at that. I will pay only after speaking to a supervisor.I was going to go back to them but the rep. said they did not care. Deryl McKenzie
[protected]@aol.com

After being a continually good customer of StarTex Power for almost a decade, I got the bill for July 2012 and it had doubled. I find out that for the first time in the account history, they sent no notice of renewal. When I called them regarding the bill, I was told notice was sent out two months after renewal date... really? So I asked to speak to customer service manager. I was told that they would return my call the next day... it never happened. So, I call again and this time I am told that the notice was sent out on a different date ( they modified their records after my first call ), and that they had sent e-mail as well as regular mail. I had always received one in years past, and renewed contract for another year. I am IT professional with e-mail being main form of communicaion.. they never sent e-mail. The same e-mail is used for "your bill is ready to view online", so I know they have the right address. I ask to speak to a manager and tell them about how I have been put off with return call and how they botched up the renewal. After telling me that they would not renew and that the bill would not be changed, they tell me that the manager is too busy and will call me back tomorrow.

I'm going with another company as I type. To lie about an account that has been perfect for so long is WRONG. Obviously they want to raise the rates and don't want to explain that they are doing so. Idiots.

This company is an electric service provider. They claim to have great customer service but have the worst I have ever seen. If you call to ask about your bill you get a long drawn out prepared speech but beyond that the CSR's have no idea what's going on and it seems are trained to ignore anything you say . For months they never told me I was being charged double on kilowatts per hour and that my contract expired. I am on lite up texas and hud so I was really disappointed about that. Many times I questioned why my bill was so high and when I finally figured it out myself and brought it to their attention the office of the president only offered a $50 credit for 9 month of that. This is a horrible company and I would not recommend them unless you like being treated like a piece of garbage when you ask about your bill.

What's the point of ...great customer service? Automatic drafting? Talking to a supervisor? Seriously! I've been dealing with this automatic drafting problem for almost 2 months. They didn't take out for 1 month so I have to pay a 2 payment in 1 the upcoming month (Dec). If that's not already frustrating enough they went ahead and took out Nov bill, but not Oct. So I have a past due amount on my account. Throughout this almost 2 months StarTex and I have been going back and forth about this deal and in the end...I HAVE TO CALL THEM TO PAY FOR MY BILL! They are so quick to call and send emails about "their money", but don't think how it's frustrating for the customers! Rude!

StarTex advertises low variable rates for its retail residential customers then doubles and triples the rates the next month without giving required notice. They are fishing customers and have shady business practices and there are far better companies with which to place your business, if you are interested in an electric provider with a fair variable rate. They also will not answer emails, letters or calls, but turn your account over to collection after refusing to make contact with you. I am in the process of seeking legal advice. So not use them!

This is one of hundreds of "energy brokers" that appeared after the Brilliant (criminal) State of Texas Congress pass deregulation laws involving the electrical energy suppliers in S.E. Texas. The public was told that deregulation would create competitive sales and cause lower cost thru competitive bidding for your business. Hogwash! The criminals in the state congress who wrote the rules, allow the "competitive" companies to share info, share credit and history of clients, share details os usage at every address, and basically price-fix the market. They all compete with each other in TV ads but in billing they are magically all the same and all force the consumer to pay outrageous deposits and bill without having a pre-arranged billing date. One will make you post a deposit and then require you to give them a credit card to bill at their leisure each month...no particular date.
For such a basic service as electricity, they are over charging the public and doing it with the blessing of the state. I have to believe that the business practices of the energy companies in SE Texas have investors that happen to be in state congress...
I was required to post a CASH deposit of $450 with Star-Tex. I had a bill that was around $240 one month. Being disabled and living on fixed income, this summer meant pay the lites and forget the grocery store...
This month I only has $210 so I paid my bill $30 short. Remember that I have a $450 cash deposit in place, . Star-Tex disconnected my power 3 days later for the $30 then added $20 for the d/c fee, another $20 for reconnect fee. The 30 turned into $70 and Star-Tex made no apology about it.
I am sick of the state of Texas allowing these crooked energy companies to rape the public. Since the fall of ENRON, I would have thought that these unfair business practices would have ended but not in Texas where the real criminals are the ones making the rules and investing in these companies that literally beat the money out of the public.
The worst of it is that the State allows these things. Texas congressmen set up the rules and run the Utilities commission and do nothing to stop these greedy energy companies from breaking the public, the poorest of the public. The disabled, the unemployed, the elderly, all get no discount or assistance from the State or the so called deregulated energy companies. Sure you can change companies...but why? they all share your info so one is just exactly like the other. Different name on the bill, thats all.
Yes, everything IS truely bigger in Texas...the bills, the LIES, the thieving, the criminal politicians, everything.
While they work darn hard at keeping wages down, the state seems to have found new ways for the wealthy to get wealthier by making the working class Texas carry most of the load with stupid crap like energy deregulation...
What idiot thought that adding a "middle-man": was going to cut cost? and allow "competitors" to share information? Then give these crooks the ability to hold your family hostage if you can;t pay them $30?
Gotta love this crooked state...

hi i am a student that leave in a 440sqft appartment. it was my first time signing with startex power. the fir invoice was fine then the second invoice increase slightly then the third one dramaticaly i have no washer and dryer and i am not at home most of the time i am at college. i would not recomend you to sign in, if you want to save some cash expecially if you are a modest student that want to get a fair price by saving energy. my friend that has a 660sqft appartment pay the price that i am paying this month plus he has a room mate can you imagine.

HI,
I travelled to Delhi from Birmingham by Emirates EK510 on 25th March, I found my suitcase (Tag number EK430805)broken and I complaint to the customer services Emirates at Delhi airport. They gave me Damaged Baggage report and told me someone will contact you soon regarding your damaged suitcase. On 9th April I received a phone call that some Ajay kumar will come regarding my suitcase, when I spoke to customer care (Rahul Kumar, Anshu Nanda)they said please handover your damaged suitcase, I said as it was damaged and no body contacted me for last 14 days, so I bought a new suitcase as I was to travel to Punjab next day. I told them I am a old customer of your airlines and now I am travelling back to UK. I didnt even buy the ticket from Emirates this time for travelling back to Birmingham.
I am very sorry to say how can such a reputed airlines be so careless about their customer.
It is alright if the Airlines cannot give me claim for my damaged suitcase but I surely have a right that they should have informed me.
You may not feel bad loosing one old customer but I am hurt with this.
Thanks
Simratchopra Boparai