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I have purchased several rings, pendants and earrings, off this TV station many of which were supposed to be one of a kind items and with the understanding the there was a 30 day satisfaction, money back guarantee if you did not like the item. On more than one occasion, I would purchase a "One of a Kind ring" only to see it offered again later the same week. Once even I purchased a "One of a Kind" ring and the very next night saw them sell it again cheaper than what I paid for it. I called and asked how they could sell it again when I had just purchased it and they told me it had been mistakenly put up for sell but not to worry, that I would receive the ring and they would call the other buyer and let them know. I then again saw it for sale several more time the same month. They also show the items with better quality stones in the jewelry than what you receive. They lie to the viewers and say "they know it sold the other night but the credit card didn't go through", or "the person canceled the order", or "the sale didn't go through". When in reality, the purchaser knows the truth because we are the one making the purchase. This is an ongoing practice of theirs and is not only untruthful but unethical, and should a company should not be allowed to take advantage of consumers in this way. they also over value the jewlery. I have had many of the items i purchased from them apprasied and it only apprasied for about what I paid for it when they tell you it its selling for 90% below wholsale value and they are losing money on it.
Secondly, if you return more than 50% of the items you purchase, they put your account on credit hold and won't let you purchase from them. How can they put you on "credit hold" when you are paying for the product by credit card that is in no way affiliated with their company. and not receiving a full refund because they will not refund the shipping even though you pay for it both ways.
This company had me completely duped...after watching for months, I couldn't resist a red zircon and diamond ring. It was almost $500.00, I needed a size 51/2 and wanted it in rose gold...which I thought would take a little longer to receive..that was June of 2011. I still have not received the ring or a refund, and I am in Central Time Zone, so I called customer service at the times they gave me..all I ever heard was their local radio station on the phone! I even called during a live show a few times just so I could talk to someone. They would bring my order up (even tell me what it was), and that they would put it on customer service desk. But that's all they could do. I am still waiting and it is now Jan. 18th 2012! They are also not broadcasting on Dish Network anymore. I loved reading all these complaints and feel for you all, but at least I don't feel so alone now. I loved the hosts and I hope they were ignorant of what was going on, Tara, Brooke, and Rob were all on GemsTv...so I was thrilled to see them! Beware of this so called company, they truly are a FRAUD. I am ashamed that I fell for that ring, I am collecting exotic gemstones for my Daughter and then they will go to my precious Grandaughter. Looks like red zircon won't be one of them. Now I even wonder if it would have been a real stone. They said a lot that certain gemstones weren't available anymore...but yet they always had them? Or were they all fakes? Please lets all band together somehow to get them!