DirectBuy
Reviews and Complaints

Any new lawsuits? I hate direct buy and versa with a passion--email me at rustyolamericandream@yahoo.com if anyone is going to sue them...I would love to team up

Thanks

I asked the person giving the orientation, if I could cancel at anytime if I was unsatisfied and he said yes. I repeated myself and said are you sure, and he said yes again. They kept talking to me, and kept me so busy while signing the papetwork I missed the information that said you have three days. I would love to start a class action suite.

I got tricked in to a Direct Buy contract soon after my husband passed away. They told me I could save money on getting my house fixed up and they had contractors ready to give me deal. They said it would take some of the burden of home repair off of me. What a load of crap! I was never able to use them. The one time I tried to purchase from them the item I wanted was " out of stock " with no plans to replenish the stock. As for everything else they offered--- I could do better elsewhere. I never used the membership I have been paying on the stupid thing since a month after I buried my husband. They took advantage of a widow in a vulnerable state and would not let me discontinue my membership. It is now the end of the 2 year obligation and I just discovered they are still taking money form me! They are the worst kind of scam artists!

DAVIS28AD@YAHOO.COM
I agree with everything that everyone has said regarding this company. Like an idiot I signed a contract with Direct Buy on 1-25-12. Three years have gone by and you would think, it would be paid off by now but it is not. I am a single parent with two special needs children; so every penny I make I need. Versa Finance is horrible and I really can't afford to pay them anymore. Ive never made one purchase from Direct Buy; not one. Now I've been receiving notices in the mail from Direct Buy to renew my membership for a whopping $199.00. They have lost their minds. I'm so glad I looking this company up on the web tonight and found this blog. Looks like Im going back to court. Please contact me at davis28ad@yahoo.com regarding the class action suit. I definitely want to be a part of that.

Direct buy and versa are definitely scams. When i complain i get no where. I didn't get a payment book, there is no address to mail payments, i can't pay the payments online. This is such crap. Direct buy always tries to smooth it over. . . Versa keeps dinging me. Scam. Scam. Scam. I did this as i had just purchased a home. Needed appliances. Well, it was over 3 weeks til i got membership info / online sign in and then a collection call from versa before i ever got the stuff from direct buy to log into the website. This is a total scam. Bought my appliances at sears and another store and saved a ton of money on sales items that were more online. Then i got a pitch that if i go to them they will contact manufacturer and the manufacturer will give me a better deal. Bs! I'd like to join a class action.

There is an alert for Versa on the Better Business Bureau's website. The BBB tried to contact Versa and they wouldn't respond. This company is a joke and will keep continuing to take advantage of people unless there is a legal intervention. It is crucial for there to be a lawsuit against this organization otherwise it will only enable their corrupt behavior. The bottom line is, Versa could care a less about anyone and their complaints. All they care about is your money, which is evident in how they operate their business.

Yup also getting tons of calls from them. A former "friend" (an ex) managed to get me to co sign on to this scam. I dumped that pos but still get calls from Versa. For now I just ignore 'em that's all I can do, pffft my account's empty anyways... Any new info on an active lawsuit against Versa?

My husband and I also signed for a Direct buy account in March 2013 and have not purchased one single thing. At the beginning of this month we called for a better rate for a hotel room out of state and was told that they could no longer assist with that. But they did have a package deal for an additional fee. The sales rep did what they do best, he told me this was an exceptional value for the money. NO WAY! The monthly payment with no extra charges was all a lie. Please Help!

Versa is ridiculous! I have been asking for a monthly billing statement from them for almost a year with none to come yet. They told me they don't send out monthly statements. I was also never offered or sent a payment booklet. For months I received emails and telephone calls telling me I was behind on my payments. Then I was finally sent a "payment history" which surprisingly included all of my payments. Now the problem became getting people at Versa to understand that I wasn't actually behind. I asked how I could be behind in my payments when half of them included extra money to pay it off sooner. No one had an answer. Then based on the info they sent me I asked, "If my minimum payment is $162.10, how much should I have paid over the last 22 months?" I waited for the $3566.20 calculation to come back just to see if the basic math skills worked. Then I asked, "How is it that I'm behind on my payments if I have paid $3765.28 to date?" Of course, I received no answer and was told that they would pass me on to someone else. The new person wasn't any better. I received an email on Dec. 18 saying that I was 33 days past due. Then I received another one from the same person on March 10th claiming that I was 238 days past due. My math may be off, but I'm pretty sure there are not 205 days in less than 3 months of time. Logic and reason are definitely not their strengths.

Can anyone tell me if they can garnish your wages for the payments. I with anyone on here for a class action lawsuit. They talk so good about their company but don't carry most of what your looking for.

Direct Buy has created a site that looks like a counsumer reports site. If you search google for direct buy scam, it comes up as the first listing. Is says The Truth About DirectBuy. I appears as a site similar to this one and has testimonials of the great things that DB has done. It has links to get a pass there! Dont be fooled spread the word.

I was told that if I made a $1, 500 deposit, I could cancel at any time. I've never used any services. I tried to cancel. They said I signed a contract. I'm now on the hook for $4, 900 balance to an independant finance co. You don't know your getting ripped off until you study the books and find that the prices are rediculously inflated.

I have purchased stove and hood from the DB center. They doubled the order. And after returning the seconds, they want to be compensated for the mistake that they made. Is it fare?

Direct Buy of El Paso closed without notice I paid $5000. for membership and do not live anywhere near any Direct Buy Store who can I contact to cancel membership as I am unable to shop.

Don't go with Direct Buy free notebook promotion. They gave us a very cheap china made product which doesn't work. Besides membership fees is very high. So don't waste your time with promotions or with Direct Buy

We were told verbally that we had thirty days to cancel our membership. We felt that was ample time to determine the merits of their program based on our needs. It took many days to receive return calls from their vendors who have yet to submit estimates to us. The verbal estimates were in excess of prices from our local contacts. We chose to cancel twenty days later. Only then did we see the three day cancelation policy. Had we been made clearly aware of this timeframe, we NEVER would have signed. Of course, since then we have researched Direct Buy and seen countless complaints and lawsuits against them. Yet they remain in business.
And the poor souls who work for them cannot possibly feel good about their jobs.

Wow a least you got the note book! they told me they were all out and would mail it to me. LOl! I agree with you its a scam!

They said they had contractors in my local area and then after I joined they had none in my area at all. Their prices were higher then the prices at their local competitors.

Looking at the underlying network information, ConsumerReviews.Org appears to be hosted at the same datacenter as Directbuy.com. The IP addresses are in the same /30 subnet (very close together). Their domain name registration information is hidden to try to prevent you from discovering the relationship. There appears to be nothing but positive DirectBuy comments on that site (I mean no other content at all).

Add to this I get 2 or 3 spam e-mails per day from throwaway domains containing links to the same throwaway domains advertising DirectBuy... what legitimate company uses this sort of SPAM to advertise?

Roger that! I googled in Direct Buy complaints and I saw the same site. I knew it was a scam and it was really owned by them simply by reading all the "rave" reviews! That was my first clue that it was bogus and orchestrated by DB. Then I saw the "free pass" on the top and confirmed my suspicions. So glad there is a site to spread the word. I wish I had found this before I joined a year ago. I have had nothing but aggravation from Direct Buy of Queens NY. The owners NEVER call you back. They NEVER rectify any problems. I waited 3 months for my diningroom furniture to arrive and then it was damaged. I called and called and called and finally threatened them that I would come in person every time they had an open house and let everyone know not to sign up. Boy did I get a call back fast after that threat! It didn't matter though because I still can't get any satifaction from them to replace the damaged goods. They are the worst. NEVER spend your money at DB of QUEENS. You may pay more in a retail store but you will certainly have recourse if your stuff is damaged. They are much more incentivized to make the customer happy at the retail store than at DB. Once DB has your membership money they could care less about any problems you have. They make their money on membership only.

I am a victim of the biggest scam since Enron/Madoff scam! My thing is with all of the complaint's about this company why haven't our Judicial system taken a look into this issue it makes you wonder hum...? and why haven't there been an outcry from other furniture businesses? you would think they would get together and try to put a stop to this because ...for every person DIRECT LIE messes over it's a potential customer the competition losses out on because NOW they don't have the money to shop at their business !

I have been a 'member' for a year and our local 'showroom' closed without notice from the local store or Direct Buy corporate. After attempting to contact Direct Buy corporate for over a month, I finally reach a human and was told they had no responsibility for local showrooms and there would be no cancellations, refunds or other 'adjustments' made. Direct Buy corporate does not stand behind their local reps. If they close the doors, it's up to you to go after the franchisees. I would not recommend Direct Buy to my worst enemy. Oh, I was advised I could go on line and shop just as I would with any other web site except they don't charge any fees. Think about it!

When my wife and I signed up for membership back in 1999, they guaranteed savings. Whenever anyone has come remotely close to a DirectBuy price for a given item (rare), they contacted the manufacturer, and got us at least 15% off the best price I could find online. Non-members cannot buy furniture anywhere near the price that I can, unless they don't mind buying the damaged crap they sell at the closeout area of the store, or if they don't mind buying used furniture from Craigslist. It's been a great deal. The membership is expensive initially, no doubt, but we saved enough on 3 furniture purchases to cover it, and we've been saving money ever since. It's actually made buying stuff a lot more fun, because we do plenty of research to find the absolute cheapest price for an item, and once we have that $ figure, we go to the DirectBuy website, or go to the club and flip open the catalog, and viola, it is always cheaper. A sofa with a $12, 000 MSRP will go on a "big sale" online for $5999. What do I pay for the same sofa? About $3800. You'll only save about 25% on low-end furniture (think $200 chair, $600 sofa), but if you like nice furniture that is built to last more than 5 years, you'll want a membership at DirectBuy.

Does anyone have a number you can use to actually contact Direct Buy? I would love to harass them back. They're more relentless in their continued harassing phone calls than they are in their promises to stop calling.

Someone needs to give them a taste of their own medicine.

Divot Maker can you give me any specific examples? We have been members of DirectBuy for 3 months and have seen a great savings on furniture, granite and paint. The staff has been very nice to us. I am wondering because maybe the savings on the items I am looking at is good and the ones you are looking at are not.

Wish we would have seen these reviews BEFORE we joined directbuy las vegas. So far there are no great deals, if you shop at all you will see that there prices aren't any lower then you can buy elsewhere. All the additional fees are rediculous. There adds are deceptive, there staff lies ( I have it documented) all they want is your upfront money and after that it is screw you. As others have said save your money and your time. Another thing is they don't except returns so if you buy something you are stuck with it and you don't get to see the merchandise in person before buying...can't think of another place that does that. STAY FAR AWAY FROM DIRECTBUY LAS VEGAS

Sorry I didn't read the whole complaint but you saved yourself a bundle of money by not signing up for the membershp to Dirct Buy. Keep your money and go to a nice restaurant. Take care.

We have seen the ads for Direct Buy on TV, called and got a free pass to the nearest store which was in Spokane, WA. Found it okay with getting lost once. The staff was friendly and courteous. We waited with several other couples for a four(4) hour presentation on how the company operated. After three hours into the presentation one couple asked how much the program was to cost them the rep took them out of the room-never saw them again. Soon after this happened I asked how much was the program, I was told it would cost $4900.00 the first year and arounf $3000.00 for each year after . We would have paid up to $500.00 for a membership but that was a little more than what I had spent remodeling my bathroom. As you guessed we walked out of the showroom and went to Red Lobster. As to the $50, 000.00 home remodel I might put some stock into it but wouldn't hold my breath. The put members before nonmembers, so submit your name and cross your fingers. Good luck!.

My wife surfed the web for furniture stores locally, stumbled across Directbuy. she called them, made an appointment to see their showroom.

they asked if she had children, she said yes, they told her she would need to find a babysitter because the children would not be allowed to come. she thought this was strange...

then they asked her if she was married, she said yes. they said i had to accompany her on the visit. she explained that i despise shopping, and she would be coming alone. they insisted she bring me. she blew up at this point, telling the phone rep "I'M AN ADULT WOMAN, I DON'T NEED TO BRING ANYONE WITH ME TO BUY SOMETHING. I'LL BUY WHATEVER I WANT WHENEVER I WANT, AND YOU WON'T TELL ME WHO HAS TO COME HOLD MY HAND!"

it went downhill from there. i researched directbuy on the web thereafter, discovering it was a monster scam.

i kind of wish we'd have gone to the open house, nothing enrages me like a surprise $6000 initiation fee.

So did you pay the exorbitant membership price? We went to one of their presentations thinking we could afford the cost, boy we were wrong! We were remodeling our bathroom, saw the ad on tv and thinking we would save money thru Direct Buy, again we were wrong! I managed to do the whole remodel for under $2000.00 by shopping the sales and haggling for seconds. Sorry you were taken by this company. Doesn't the company have a money back policy? Take care and use your intuition.

I'm in Canada. I need someone who has information on how I can get this settled cause I contacted them about it after they promised if I didn't make the savings they said I would they would pay it off. They haven't paid it off but they sent me to collections. I need help

It seems as though I did not do my research well, just like many of you all, I to feel as though I signed off on a scam/ debt. The fact of the matter is, their products and selections are not as varied as they explain, and I have yet to come across the savings they guaranteed me. I am always price checking local stores to see if this membership really makes a difference. I wanted to cancel my membership and I was denied. Being that I am freshly furnishing my home, I bough into the whole savings gibberish. I have yet to see anything that suits my taste. I would really just like to not be apart of this club. I have a mortgage and student debt to pay on.

I feel the same as all of you, I can't afford the extra fees, they told us that he went on a disney vacation for $200 for a family of four and stayed on disneys site. We bought into that because we have 3kids that want to go to Disney world and we thought this might be a way we could afford it, not...They lied and bamboozled us just like they did you. If there is a lawsuit we want on it, because they prey on people like us and they need to be stopped. What can we do now, any suggestions we are open to anything that will get us out of this mess. EJoiner

Unfortunately my fiance and I got scammed as well. We paid $1000 down to help lower our monthly payments. We didn't get any of our information for almost a month. That's when we noticed that we were pretty much screwed. After almost a year of making payments we still had not purchased a single thing. I searched for a couch and was happy to see the price compared to the furniture stores price... that was until I placed the item in the "cart" and all the handling fees piled up! It would of cost me $200 more than the same exact one at the furniture store plus I would have to pay for shipping since the closest DB was an hour drive. What a rip off. I haven't bought anything from them and can't afford the payments. They sent my account to collections and I get calls almost everyday about payments. I can barely afford my living bills, how do they expect me to pay their useless bill?! I need help getting out of this! Any one know what I can do to get rid of this in Arizona?
Atrumant@gmail.com

I'm interested in filing a Class Action Lawsuit against DB and Beta Finance. I've paid nearly $3300 and have not been able to purchase anything "reasonable" according to the contract. Are there any others out there like me. I'm pissed that I've thrown away money that I didn't have and there are no apologies from either of these outlets. Join me/ contact me, if you're interested. Singingsoldier@hotmail.com

we were stupid and bought it. we should have known something when he told us it was going to be one price down and ended up being 500 down. I then get a bill from beta saying its due the 23th of May and my contract says first payment due june 3rd. We were not told about the additional fees. The guy that we had said he went to Disney World and bought the trip through DB and for one week it only cost him $200. Thats what got us, we have 3 disabled kids that wants to go there and we thought this was a way we could afford to go. Will you please send me the name of that person who got you out of this mess? I am at zentumbler@aol.com, please help, I am a grandmother on social security trying to raise three grandkids, I need help.

may I have the name of the person or persons you hired to get your money back?email me @ lmbs1958@cox.net.PLEASE! I dont want to throw away more money on this scam!

I hired a guy, very reasonable and he got me out and money back from these crooks. I can't believe they are allowed to lie and con their way into our wallets.

BOY WHAT A LESSON TO LEARN, I TO BOUGHT INTO THIS SCAM. BUT NEVER THE LESS HAVE BEEN TRYING TO PAY THIS OFF. GOT BEHIND 1 MONTH AND BETA IS CALLING MY WORK, LEFT MESSAGE ON MY WORK PHONE LIKE WERE NOT GOING TO PAY. I GUESS IF I WERE THAT KIND OF PERSON WHO RIPS PEOPLE OFF I WOULD HOUND THEM FOR MORE MONEY. I WISH THE GOVERNMENT WOULD DO SOMETHING ABOUT THIS, WHO KNOW IT SMELLS OF GOVERNMENT! !

This Beta Finance is a joke. I made all my payments EARLY every month, paid extra to get it paid off. I called for a pay off amount and they can't give it to me. Then the rep on the phone tells me I pay 17.5% interest PER DAY.. I told her she was nuts, and showed her with simple math that its IMPOSSIBLE. I asked her for a rate factor so I could calculate my own pay off number, she tells me she can't give me that.

If you are reading this site, STAY AWAY FROM DIRECT BUY and BETA FINANCE. Most EVERYTING I have price compared has cost the same or more than I can buy online for. Very, very few items would save me money if I purchased from them. You can go to H.H.Gregg, Best Buy and Abt and spend FAR less and get the same quality items.

i made a huge mistake joining, i have regretted it since day one. The promise of savings is a lie, you pay 5000.00 (in my case 3500.00) up front. Divide that by the number of purchase you make and add it to the price of the item you are buying. Its a scam. Because after you pay to join the club. You pay a FEE to the club for EVERY purchase you make after.

Save your money, don't make the mistake I did. I went against my best judgement and I TOTALLY knew better.

Steer clear.

I agree wt you! Directbuy is absolutely PYRAMID! so disappointed! -_-

Sure, you have to pay shipping but you'll save thousands of dollars. Raymond & Flanigan furniture sells a 4 or 5 piece children's bedroom set for $7, 000 made by a popular manufacturer. We purchased the same set, plus 5 additional pieces that you can get from no furniture store, but only by using the catalog for only $5, 000, including shipping, handling, taxes, etc. When asked about the additional pieces, Raymond and Flanigan quoted us a price over $20, 000 and said that's a great set. What doesn't work for you, works for everyone else. I can't tell you about the savings because you are busy paying the 60 to 70% margins.

I was looking at my debit card account, and there are charges for $11.98 that I did not authorize from this company, and I do not know how to get my money back, it is a members only website, you can not contact them, my debit card company said to call them, but they are located in the United Kingdom, how much is that going to cost?

I have just uncovered that my card has been charged $11.98 + .36 bank oversaas charge evey month since 1/2010 wiuthout my knowledge . I called them at [protected] and they agreed to cancel membership and refund 2 month charges . They told me I should have been more dilagent in checking my account. Which I guess is true but trher still a scam . There operating out of the country out of the reach of the US justice system and change there billing name every couple months . There operating under Family Save Discount. Com, DirectBuytDiscount.Com & EverydayDiscount .Com. There a scam and you will get screwed if they get access to your account, n Do yourslf a big favor and check yourt statements every month if you buy on line. Your bank will not help you past 60 days.
Bob Bullock
Maryland

I called the company, and was told that someone used a bogus yahoo.com e-mail address, and an old address of mine was used for me to join some buyer's club. I don't know if it is true or not, but the rep I spoke with said that I should see the credit for the $12.45 monthly charge, and the $4.00 initial membership charge credited within 10 days. I also got a confirmation number for the credit transaction.
I'll keep you posted.

I am also getting a debit of $11.98 each month from my checking account and cannot seem to get it stopped. Every call and email address I try seems to be wrong. I have not purchased anything at all.
Is the correct number to call [protected]? I will try this and hopefully this nonsense will stop and these people will quit getting rich off of these schemes. Thanks to all of you - glad I finally found this website for complaints.

I have narrowed this down to a purchase made froma facebook link. The original purchase was for everyday life, but the method used was 2 fold, i did receive virtual goods for an avatar in a popular game. This may be new to most of you but is becoming more and more popular. However, the method is not as important as the outcome, which enrolled me in the "shopping club" that keeps charging me the monthly fee's. These are the fee's that keep showing up on all of our accounts. Did anyone else make their purchase through facebook or twitter. This may be the issue!

We HAD the same problem. There are a number of companies out there passing around your info.
The charge recently came from DirectBuyDiscount who got the info from Key Discount 1 (phone [protected]) and then we tracked our problem down to : Everydays Discount [protected]

My husband bought some "space saving bags" back in July 09 and, according to Everdays Discount, he also signed up for their "Savings Club" at the same time! The lady on the phone said you should be very careful when ordering online and always read the fine print. (Ha... guess she should know) We have been getting charged between $19.98 and $11.98 monthly since! The company could not explain why transactions are going through the U.K. --- very suspicious, if you ask me.

Even stranger... the name of the charging company has changed every couple months since our initial charge in August 09.

Call today to cancel the service and demand your money back. We received 2 months subscription back from the company and I believe that is what your bank/credit card company would get if they disputed the claim for you.

My name is Allison Underhill. I am very angry because this company keeps taking money out of my checking account and I want it stopped immediantly! I want my money back as well! last month you got me for $12.08 twice on 2/05/10. this month you've got me for $11.98 twice showing it is coming out today 2/09/10. So in all you owe me $48.32. I want it returned by Friday 2/12/10.

The correct number to call in North America is
[protected]

same here, got the charges stopped.

STOP CALLING ME at the 850 number that was posted on my first complaint. I am not the company direct buy discounts, they have been charging me also. The company is located in the United Kingdom, you can look it up if you want to pay the enternational long distance charges.
Here is what I did, I started getting these charges after buying some DVD's of the Walton's from hot movies on line. I contacted them and they canceled the membership, and the charges have stopped, so if you have bought any DVD's on line my advice is the check the company you bought them from.
if I get any more phone calls, I am going to start putting the numbers on here, so people can start calling you all hours of the day and night.

I've been had by them ! I paid the first year and even more, the business is now closed and eventhough I didn't even bought a screw from that store, they still want me to send them $200. a month for another year and a half or so. Crelogix are after me saying my name will be at the credit bureau if I don't pay. I froze everything and they won't have another penny from me.