Drive Financial review: This company needs to be driven out of business! 169

They are criminals and something must be done. We must contact the FEDS, The TV, stations, the newspapers. Get the word out on the internet. They are crooks. They said they lost my payment the lady seemed to be happy about it. I wired the money to catch up but I think they are still charging me. They did not contact me until 16 days later to tell me about the payment being lost. I have money order receipts to prove I have the payment.

How do we get together and sue the ### out of them? I would love to get together and knock them down like they don't people like us.

Sorry didn't prof read above.

they are screw up in the head..they suck and fake ### company

I mailed my car payment 2 weeks ago and I was told they have not received it. The mail has not been returned me. Also, hidden fees.

Hardly any of our payments go toward principle. I thought paying $50 to $75 over each month would help(go to principle)...even worse, when you overpay..they only apply the amount over toward principle. The entire regular payment goes toward interest. You cannot win with this company. We have had our loan for 18 months. In that time we have payed them close to $9,000. OUr balance on the loan has only decreased by $1, 623.19. We want to trade in this vehicle and go with a different loan company since the car is a piece of crap now anyways. It's going to be tough since we are insanely upside down on it. I wish there was something we could do to put a stop to them so that no body else has to be a victim of thier unfair practices.

I think we should contact the media, just keep filing complaints until this gets out. I know I'm going to get email all the news channel in Dallas, Texas and hopefully you guys will do the same. Hopefully someone will be able to help us with this problem because this company is ridiculous.

We need to contact Becky Oliver with this issue and put some pressure on them. Its ridiculous how they are doing people.

I am so glad that I am not the only one have serious problems with this company. I told the representative to log in the call that I hate their service and when I find another company to refinance my car I will NEVER deal with them again. I will be sure to tell everyone I know that's going to buy a new car to make sure if the dealer says your finance company will be Drive Financial to RUN FAR FAR AWAY! I have had problems from DAY ONE! Each month is something different with them and I constantly have problems with them and they don't try to help. I would have pages full of complaints on here if I tried to type it out. I'm just glad I'm not the only one and I already have been trying to get this car refinanced so I can stop dealing with them because this is the worst company I have ever dealt with! THEY WILL NOT LAST LONG I'M SURE...THERE ARE TOO MANY UNHAPPY CUSTOMERS FOR THIS COMPANY TO BE SUCCESSFUL.

This company decides when to charge additional fees to their discretion without notice to the buyer. I ADVISE ALL " DO NOT GET A LOAN FROM DRIVE FINANCIAL" BEWARE OF LOANS AND RIPOFFS. My son had my wifes car impounded for driving without a license and the bank was notified. I had several thousands of dollars to pay for tickets and fines, and thanks to DRIVE they added 2k more to that bill. I was told by the P.D that the car was moved to another location at the request of the lein holder. I contacted Drive to find out the reason. They informed me that it was to protect their investment, fair enough... Then I was told that the fees would be waved for extra towing and storage charges. THAT WAS A LIE. A person by the name of Lekesha told me this by phone and I verified it with her multiple times. But of course, the thieves were at it again and changed their minds and charged me extra. Now, I trade this car in and receive a 15 day payoff from them send in the payment and on the same day they receive a payment in full they decide to take 896.00 out of my bank account. Guess what I have to wait 30 days for reimbursement from these CROOKS! What ever you do do not buy FROM THESE CROOKS, you'll be sorry.

I bought a 06 chevy truck from Smithfield Chevrolet August 06. I had not had truck 1 week and they were calling about a payment. I was not even late yet. They call at all hours of day and night. call at work even after asked by me to stop. called me at work after my boss told them to stop. I had my phone number changed several times to unlisted numbers and they still managed to get number. I finally had phone shut off then they started calling my neighbors and asking them to get me on phone. I had truck for 10 months. I gave them the truck back because it would have never been paid off at the rate they charged penalties . Every time I checked balance it was higher after payments were made than before I made payment. It was a 16500 truck last time I checked it was at 18500. Truck was wrecked by a driver who rear ended me talking on cell phone. Ever time I called them to talk to them about accident I was told a different story about what I needed to do. THIS COMPANY APPARENTLY only hires lairs, people who barely speak English and Rude people.

I unfortunately got a car financed with them in January of last year and due to a out of state move and everything that can wrong did, I am 1 down on my payments but I send them a payment every single month and have told them I am back in school and what happened. One person seems sympathetic and the other seems ###. When you get the name and ext # of someone that will help you, when you call them back no one has heard of them or "they no longer work there" I don't know what to do! Now they have me stressing my hair out because they called my parents today and told my dad they want my car! Without my car I can't go to school! I am 33 years old, doing what I am supposed to. They told me to send my payment every month and add some to it to try and catch up the one I am down. Now, something different again. I hate them! But, now, I can't refinance because I go to school and no longer work, I live off my grants and scholarships. And I agree about the language, I get so tired of either someone I can't understand or someone talking so ghetto I can't understand her.

They are a last resort for car loans - no doubt about it - and they thrive on that fact. THEY ARE LOAN SHARKS - NO DOUBT ABOUT THAT EITHER. I like their little "get acquainted" phone call at the beginning of the loan - just to make sure they know where to find you/your car, should they need to send out one of their hulks. At a time in need, I dealt with them because I needed a car loan.

Never, ever again.

my complaint is when my son was sick and in icu drive didnt' want to work with me or defer my payments til i got caught up
not to mention the harrashing phone calls ... by law only one phone call is to be made to the customer once daily they repeating keep calling ... the next time they harrash me i will sue them...its' against the law what they do to their customers .

My daughter apparently got a loan from these people, I have gotten two phone calls from them and they left messages
asking if I was related to her and that she owed them money and wanted me to give her a message to call them. I believe this is a violation of the collection laws if not it should be.

This business is DIRTY! I called and made a payment via phone. They transferred the money to my ex-husband's account even though I specifically asked that the money I sent was to be directed to MY account. When I called about this matter, they said, "Well, your ex-husband's behind on his car payment so we just put the money there instead of yours." As a result, I got behind on MINE! I'm FURIOUS!

That is, they are not supposed to disclose any information to anyone other than the person on the loan. It is called 3rd party disclosure and it is against the law. I would put in a complaint to the BBB and also get some legal advice. Good luck and i hope everything turns out your way.

They went so fas as to look up my neighbors phone number and call her. They asked her if I still lived next to her and asked her to give me a message for them. She wasn't lying because she gave me there number. My neighbor is over 50 years old and she's blind. How embarrassing.

We must remember they think their company can't come down. No matter what you all are dealing with stay diligent and keep records of everything. Go on to your history page and print your payment history. Do this because Drive loves to delete things off of their website.

I am in the same boat as many of you. They did defer us for back payments, but it has been hell every since. They have called people and even called someone I have not spoken to in about 10 years. The tactic is if I embarrass the consumer, they will move. GO TO HELL DRIVE. You all are so right! The payment is not intended to pay the car off. More than likely our cars are not worth the payments. Drive is a stronghold for consumers and it will be destroyed, by their own greed.

People just remember whatever your financial situation it does not dictate your destiny. We all used Drive because we needed to get a car to try to take care of our life's chores. Personally I had never heard of them and I can't wait to get rid of them. Just remember you can get another car through a company with common sense.

If there are any attorneys out there that can help please respond to this forum. There are thousands of consumers that need your help.

Less focus our energy on getting a better car, with lower payments with a company that understands the sudden turns in everyone's life. Consumers if you have any good resources or agencies that may assists us please post them ASAP!

This company is a mess. I have faxed these people verification of my payments and they still claim that they have not received the fax or the payments The dealerships knows about this comapny and it is a shame that they are still swindling people to use this company. I will not make a another payment until they find my money. The proof is in the pudding. Their customer service people are rude and discourteous they will not let you speak to any managers. They say things like "it want happen" "You need to make a payment". They put a note on my door with a name or an address. This is bull. Something can be done. Talk is cheat I am going contact the Att. Gen. of the United States.

Please include me if there is a lawsuit. I have been with drive for 2 years now and have had nothing but horrible service from them. You never get the same person twice when you call and if you ask for a so calls supervisor you get the guy the next phone over I am sure.

I was trying to better myself and save my home from foreclosure so I declared bankruptcy well the case was dismissed by the courts due to some numbers not working for the bank, well drive came and reposed my car with not so much as a letter or phone cal asking if I wanted to bring the account current. I would have been glad to pay them as it was my lawyers suggestion to add them to the case. They have told me they could not contact me because of being in bankruptcy, but if the case was dismissed then I was no longer in bankruptcy and they should of called. They one thing that really pi**es me off is they sent the repo company to my wifes place of employment and snatched the vehicle from there, leaving her embarrassed and having to answer everyones questions, not really knowing what was happing herself.

I then get a letter saying I can pay 400 dollars and reinstate my contract so I call them only to hear I have been lied to again and I have to pay 4000 dollars. The excuse this time was the letter is computer generated and they can do nothing about it, I told em turn the computer off then and honor what their company mails out. But they just enjoy ruining lives I guess.

I also have a loan for my car through Drive Financial. I was unaware of the kind of loan company it was at the time. When I got the loan I was told my payments wouldn't start until the following month on a certain date. I drove my car home and I ended up with a loan for well over 16k for a car that was only worth at the most 7k. I've been paying on it now for a year and the loan amount has gone down less than 1k during that year and I am making payments of $479 a month. I am hounded on an almost daily basis. Even when my payments are not late. I became late once due to having to go to Arizona as my dad was dying. I made arrangements with them but they still called me daily asking where the payment was at. I would ask each time why are you doing this. They would tell me that they had to keep calling me until I was caught up. Now they have finally stopped that but they still start calling me a few days before my pmt is due. Unless you use a check each month, ( I don't use checks) they charge you for whichever way you make your payment. Each month it costs me from 10 to 15 dollars charges to make my payments depending on how I make the payment. We only wanted payments of no more than 350 a month. Now we are stuck paying forever on this car. We wanted to go to another company to trade it in and get out of drives clutches, but we can't. no one will take it. Usually when you try to refinance and you request a payoff they knock off some of the finance charges. Not this company. When I ask for a pay off quote its HIGHER than what it says I still owe. How do you get out from under this? I can only imagine the only way is to let them take the car back and and have a repossession on my credit. which I hate to do. One Toyota dealer told me that about the only options I have are to hope the car gets stolen or that I can have them take the car back. He said that the way they work they'd rather put you into a car get a year or so payments out of you with huge finance charges then take it back and resell it again for the same price they sold it to you. They keep on doing this several times and make a lot of money off people doing it.

I had my car since aug 07 and been paying 644 a month. i ran into some hardships an got behind on payments i got charged 15 dollars per day for intrest and it didnt apply towards my loan they told me to pay on time or ill never pay my car off ooo well sucks to be you basiclly if you want to do buisness with drive you might as well jump off the ambassador bridge cause its financial suicide currently trying to refinance thats my only way outof there chock hold.

Oh my goodness, it seems like there is alot of us out there. I got a car back in 2003, the car was junk and a lemon since day one. I have put serveral complaints against the dealership. after calling Drive several times to document my complaints, it just seemed like depending on who I spoke with, I got no where. After the car sitting in front of my house for 8 months, cause it just stopped working...I had to make a choice to surrender the car. I was working out a deal with Drive and the next thing I know, I am being sued! I have to go to court to try and fight this. The amount that was left on the car, is way different than the amount of the law suit, which I find to be interesting. So now, I have to figure out what to do. I am beside myself. I do not understand how they can do this...I was dealing with Drive, then it went to a Pallisades Collection to some debt Lawyers. I called Drive to find out what the heck was going on and of course they couldn't explain it and don't know why Pallisades is suing me and why the amount is much higher than what they have...I am just sick to my stomach that it has gotten this far. If there is a class action suit, please contact me!

I have been paying on my loan for 2yrs. $535 per month. That adds up to $9095 and none of it went to the principle amount of my loan. I called numerous times in an attempt to find out what happened to the money and why None of what I paid applied to my loan. The associates told me that I was late on some payments and that I was being charged late fees for a missed payment. Knowing I have'nt missed any payments, I asked the associate to send me a history of my payments. They told me that I could go to the website online and get a detailed statement of payments. No such luck. The website was down that day? I called back and asked to speak with a supervisor and the associate that I originally spoke with and was told that they had no way of reaching these people. What kind of business is this? I have reviewed all statements and complaints about this company from this site and others. They are being sent to the better business bureau.

I was just served papers that they are suing me after reposessing my car. The math didn't quite add up as far as what I thought we owed. After reading so many of these complaints, I now have an attorney that is going to request discovery from them so we can see just where they got their numbers. By the way, I would LOVE to be part of a suit against them!

We have made perfect payments to reestablish our credit. Little did we know that it really made our credit worse. We finance 13, 000 van and still owe over 6ooo for 2more years yes the pay off seems to grow each time. I was told that you actually pay them with a down to finance you. Your down does not go toward the vehicle. What do we do we cant trade or refinance either and cant afford to leave it with them. Its awful.

On January 31, 2008, I had totaled my vehicle in an accident. Unfortunately with my financial status I wasn't able to keep full coverage insurance on the vehicle so my insurance will not pay for the accident. I contacted Drive regarding the matter, they said that they were going to send an adjuster to where my car was towed to collect the vehicle and make a settlement with me. It's been 3 months and they have not claimed the vehicle. I also have received a certified letter from the State Patrol saying that they are assuming it's been abandoned. And of course, I'm getting phone calls about payments that are due and they have yet made a settlement with me. I am also getting the run around and cannot speak with the same person every time I call. There is one lady that I have spoken with that seems to know what she is doing but every time I call I can't speak with her even though I have her extension. I swear that I will never do business with this company ever again and I will definitely not refer them to anyone! These people need to be taken out of business...

On January 31, 08 I had totaled my vehicle after losing control of it on the ice and rolled it. Unfortunately I just had liability insurance on the vehicle so the insurance will not cover the accient, I had struggled to pay the full cover premium after being laid off from my employer of 14 years and 8 months being unemployed. I was fully aware that I should have had full coverage since Drive was the lienholder of the car. What surprizes me that Drive in no way followed up to see if I had full coverage...and if I didn't comply that they did not cover it thru their insurance like other financial institutions do.

Now since I have had the accident, Drive has taken their sweet time to take possession of the recked vehicle from the towing company to make an assessment of what can be salvaged and to apply that to my balance of the payoff, to date it has been almost 3 months. Since the the towing company has had no response from Drive, the State Patrol has issued a letter stating that the vehicle has been abandoned and that charges can be made to me if something wasn't done in 30 days.

Drive representatives continually call me stating that they will repossess the vehicle if I don't catch up with my payments. My response to them is go right ahead...it has been totalled, don't you read the notes in my file? I feel that I shouldn't be subjected to their collection efforts since they have not given me the respect of taking care of a settlement first.

I have countlessly called Drive to speak with a lady who seems to know what she is doing regarding my account and every time that I call I fight with who ever answers my call. They will not forward me to the extension that she has given me. Today when I called I told the person that if they did not forward my call to the requested extension that I would just hang up on them. He was very rude and demanded for me to make an enormous payment to them.

I have read quite a few of the complaints regarding Drive on this website and would have to agree with many that these people need to be taken out of business. I would love to hear from someone who would has dealth with having legal assistance against this company. I'm seriously considering seeking legal advise.

Let me explain something to you guys that are neg towards Drive.. 1st let me ask a couple question ... Did you make your payments on time? Do you keep you line of communication OPEN? Is it really Drive Financial or YOU? If you answer yes to the first question then you would not receive calls everyday because your account is current. If you answered NO the yes you receive calls because they paid money up front for you to drive off with the car when no one else would finance you! 2nd question ... If you answered Yes .. then it goes 2 ways either you say your going to make a payment on a certain day and they call you to follow up or you dont make it and they call because your credibilty is at a loss! 3rd question which is the most important ... who is it really? All you have to do is make your m payments on time and if something comes up just call them and let them know and make sure you stay TRUE to your word.. let me ask you this if you paid money up front for someone and they told you they will pay you back and they dont what would you do? If they offer you assistance and you still fall off track .. what would you do? Now in all honesty if I was in charge of Drive yes i would give you the benifit of the doubt but if you ever ### me and im only giving you 1 chance then Hell no im not giving the the car back. Now what im about to say is know to all man kind .. ### me once shame on you ### me twice shame on me and if you really think about it Drive should be one of your best friends because if not you would not have your car to go to work .. out to eat .. watch your kids events and basically your everyday must do things.. Once again lets look at it as if it was your company and everyone else was doing the same ### to you... NOBODY not even you have money to just give away and when someone cant pay just say ok they will pay me when they can ... you have bills and so do Drive ! Really sit back and think about it and if you still cant see why they are consistant about collecting on whats theres then you serious need help!
May GOD help.. bless.. and see you through your trouble times.

FYI .. yes i have an account with Drive and yes i have been late but I have never experienced what you all have said becasue I keep my line of communication open and keep the arrangements I set.

I learned this the hard way ... Mailing a payment is not good unless your current .. they offer money gram & western union .. and payments by phone .. automated system and online.
Guys we some where some how messed up our credit in the past and need to be blessed that we were able to be financed to get a car. yes its sucks that its a simple intrest loan but if we are late we are being charged a daily per diem each DAY. I got a 2 month deferment to help bring me current and changed my due date so now my 1st check goes to my house payment and 2nd check goes to car payment .. talk to your acct manger to see what options would be best helpful to you! OH YEA ... remember .. please remember its not the reps fault they are just doing there job so the can pay there BILLS and yes one of there bills is a car note and even though some of you may not believe they are probably financed through Drive. Always remember what if it was YOU!

I purchased a car in 2007and drive financial is the worst financing company in the world. I can never speak with a manager and hiden fes always apply. rudness is major and this company needs o be stopped. I can never get a correct bill and the phone number for corporate office. contacting 7 on your side is a must i am not playing with this matter. I work har for my money and to be ripped off is not acceptable.

Customer service reps are extremely rude. Illegal fees charged. I always mail my payments approx two weeks before due date, but they are apparently not processed til two weeks past due date, as I always get harassing phone calls/messages. Don't remember why I chose Drive, but I'll remember not to do business with this company again. I'm currently gathering bank info to present to BBB.

Concur with all of above complaints.

I always mail my payments approximately two weeks early, but they are apparently processed approximately two weeks pat due date, as I receive harassing phone calls/messages. Illegal fees are added to my account. I don't recall why I chose Drive, but I'll remember not to do business with this company again.

I am unfortunately ANOTHER victim of Drive Financial! I was financed by Drive 2 years ago for a 2003 Pontiac GRAND AM! My payments were $500 a month. I put $4, 000 down on the car. I have paid almost $20, 00 for a 2003 Grand Am, and I still owe $13, 000! The car is worth about $5, 000. I am no longer in the same financial position as I was 2 years ago, therefore I BEGGED them to reduce my payments. They said NO! They said this comapny does not work that way~ I asked them to allow me to extend my payments, but pay less per month... they refused. Today...they took my car.
I am sick about this, and I hope EVERYONE can learn from my tragic experience and NEVER do business with them! I wonder how these people sleep at night. Sure...bad things happen to good people, but it's a shame the way your treated after they have already ROBBED YOU BLIND! I only wish our Government would step in and shut this company down!

Drive Financial is in the business of taking advantage of people a long with Bill Heard Chevelet on Barret Parkway in GA. First of all they tried to get me to by a car that I was not interested in. Then they tried to get me to increase my down payment with no explanation. The dealership told me to accept the higher car payments and then I would be able to refinance later. What at choke. I'm stuck with payments of more than 700.00 a month and no matter how much you try to negotiate with Drive Financial, they only care about one thing. THE MONEY!. They call and harrass you, cal all of your contact me and yet they consistently do not make any attempt to hold of their end of the bargain. Lesson well learned! If at all possible do not do business with these unscrupilous company.

thats sad all of you have these complaints but i have nothing to complain about i guess when you pay on time you dont have them issues i just called them due to an issue and needed to ext my aprils pymt you know they offered me a 2 mnth deferment and now i'm current til june so again i say it must be the payer and not the company the only advice i have start paying your car note you wont get the calls or the rudely service as several of you have called... GEt another job or something im not rich im in customer service too and seem to be able to get my bills paid...")

I am a Customer Service Rep for Humana, and let me tell you if we talked to our member the way that Drive Financial does, we would be out of business, I don't think they know the meaning of the Customer is always Right, as well as good customer service that they do not have at ALL, now mind you I have spoken to maybe two reps that were very nice and courteous, but have had them calling me all the time day after day after day all hours of the night and I was mislead totally by my car dealer and they had the nerve to send me a paper asking if I wanted to trade in my truck that I just purchased in September, I told them no way I am not going to give them nor Drive Financial anymore money than I have too, granted I have been late on a few payments I have had some set backs and when you try and explain that to them they say well get another job, I have a job and I don't need another one I told this young man and then he stated well then you shouldn't have purchased the truck if you couldn't afford it, well I hung up I thought that was the rude and I wasn't going to listen to a smart mouth telling me I needed to get another job, maybe he should I would not be proud to work somewhere that is ripping people off left and right, and I also was told that my payments would be lower than $300. what a joke right it is over $400 plus I have to pay a $10 charge to do it online give me a break what kinda of charge is that so they are getting a extra $10. a month just so I can make a payment DRIVE FINANCIAL IS A JOKE IF YOU ARE TOLD THAT THEY WILL FINANCE YOU RUN AND RUN FAST...

the dealership told the bank the vehicle has less mileage and also told the bank that the vehicle had equimpment on it that it did not this vehicle should not have been fiance I was told by drive and the dealer to bad to sad for us this was odomter fraud equimpment fraud and contract fraud do you know how much money these two companys are making off these deals alot this cant be there first time drive financial is making tons of money on car loans they know should not be financed and the dealer is helping them do it