Drive Financial reviews and complaints

Thank you all for posting this information online, because I recently purchased a car, and Drive Financial ;Finance my car. I hope I dont have these problems that I read with this company. Thanks Again,

I obtained an auto loan through AAA and a local bank. It was eventually sold to Santandera which is operated by Drive Financial. Recently I have been about 35 days late on the loan due to my husband's deployment (army/military) to Iraq and our loss of income. I have been working hard on the finances and catching up and the fact that payments are being made and the time frame between payments is closing in is evidence of that.

Each time someone calls to collect information regarding the late payment I need to re-explain my situation. It is tiring and futile. I have asked again and again that they record the 'story' so that I not need to re-tell it! I understand that they need to call, but this is just getting ridiculous. These people have no compassion. When I am asked what my reason is for not paying (! do I 'owe' them a reason?) I have begun to ask what the last person recorded as my previously stated reason, and it has NEVER resembled what I said!

Last time I spoke to the company (last week), I asked to speak to a manager. The manager used a rude tone of voice and demanded that I call in 10 days and inform him of a plan of payment. I asked him if he wanted me to call him even if I didn't have the money to pay...? because that would mean I did not have a plan of payment. He said that he did not care what I had to do...borrow the money or whatever...that I needed to pay the bill. I'm talking a month behind here on a 6 year old mini van! Holy cow! I told him I had no intention of borrowing money and I was wondering if he wanted me to call him in 10 days even if I didn't have the money...he became livid and gruff and told me that i was being difficult, etc. Oh, he was very very angry. I told he the fact that he was demanding payment, and that the fact that his people were calling me and expecting me to re-explain my situation time and again was harassment. This didn't seem to phase him.

At any rate, I did set up payment. He agreed to waive the late fee as there HAD been an error on his company's part due to their putting in the wrong bank acct #...but alas, I checked my bank acct today, and I was charged a late fee anyway. go figure. I will call the company tomorrow and see if I can get it waived, though I am sure I will only be met with more hostility. Not a fun company to work with.

I totally agree with her statements! Drive Financial does not know the meaning of the phrase "customer service". I only wish my husband and I new what we know now before we purchased our van!

the 06 truck i bought transmission went out so because they wont send me my correct agreement i cant get it fix under the warrantee and now im paying for a truck i cant fix. ive been through the deferred payment thing and that company needs to be stopped. i cant believe this can continue to happen in these trying times that we are having, IS ANYONE LISTEN?

Yes I agree. Drive Financial is absolutely HORRIBLE! Its totally ridiculous how they screw people everyday. Good people. Good people who pay their bills. Good people doing their best to pay what they can. They are relentless. I recently made large payment on my loan. I called them before I sent it to inform them to post it only to the principle. I also noted that on the check and sent a note along with the check to post it only to the principle. They totoally did'nt do what was asked of them. They applied what they wanted to and took $114.00 to the interest. That is total bull! Who does crap like that. Anyway...When I found out how they posted my payment I quickly called them and they said that I need to call them after the payment has been posted. I said mam, I called you the day I sent the payment and i put a note on the check and put a note with in the envelope. She tells me that when you mail a payment it goes to an automated system. Come on give me a break. Are you telling me that there's an automated system that opens up the envelope and posts the amount the your account. Complete Lies...lies...lies...lies. It's ridiculous. Never again will I get another car loan. I will pay cash for everything that I want/have/own/ or want to own. Crooks..Drive Financial is a crook!

I PURCHASED A 2017 TOYOTA COROLLA CE IN DECEMBER 2017 FROM DOWNTOWN AUTO CENTER IN OAKLAND CALIFORNIA. I SHOULD HAVE KNOWN WHAT I WAS IN FOR WHEN THE SALESPERSON WAS VERY UNPROFESSIONAL. I WAS TOLD THAT I WAS APPROVED FOR A LOAN WITH DRIVE FINANCIAL AND BY GETTING THIS LOAN IT WILL HELP TO REBUILD MY CREDIT! SOUNDS GREAT HUH? WRONG! 2 DAYS AFTER I PURCHASED THE CAR I WAS REAR ENDED FROM BEHIND AND WAS TOLD BY THE DEALER TO NOT LET THE FINANCE COMPANY KNOW! RED FLAG! OKAY, IT GETS BETTER, I FELL BEHIND ON MY PAYMENT A YEAR AFTER I RECEIVED THE LOAN DUE TO LOSING MY JOB I CONTACTED THEM TO LET THEM KNOW AND I WAS OFFERED A DEFFERMENT ON THE LOAN ANYWAY THEY ENDED UP REPOSESSING THE VEHICLE I REDEEMED IT BACK PAYING ALMOST $1500 IN BACK PAYMENT, AND REPO FEES, WHICH I WAS ADVISED WOULD BRING ME CURRENT AND IT NEVER DID, THEY REPOSESSED IT AGAIN AND FINALLY I SAID FORGET IT KEEP IT! THEY SOLD IT AND NOW THEY ARE TRYING TO SUE ME FOR THE BALANCE OWED! THIS COMPANY IS A BUNCH OF CROOKS THAT CHARGE EXTREMELY HIGH INTEREST RATES! THE CUSTOMER SERVICE IS HORRIBLE AND THE MANAGEMENT TEAM IS NO BETTER! I STRONGLY SUGGEST LOOKING INTO THIS COMPANY PRIOR TO ACCEPTING ANY LOANS WITH THEM! A CLOSE FRIEND OF MINE WENT THROUGH THE SAME ORDEAL . BUYER BEWARE!

WHEN CUTOMERS CALL IN TO MAKE A PAYMENT WHY DOES IT HAVE TO BE SO DIFFICULT TO MAKE A PAYMENT. I HAVE USED THE AUTOMATIVE SYSTEM ALMOST EVERY TIME. BUT WHEN THE AUTOMATIVE SYSTEM IS NOT WORKING, I ALWAYS END UP WITH A RUDE CUSTOMER SERVICE REP. THAT HAS NO IDEA WHAT THEY ARE DOING. THEY ASK TO VARIFY INFORMATION, "WITCH THEY ASK SEVERAL TIMES, AGAIN I GIVE THEM THE SAME INFORMATION THAT THEY JUST ASKED FOR.THEN THE REP IS RUDLEY ASKING ME WHY DIDN'T I MAKE MY PAYMENT ON THE 17 TH? YOU ARE LATE!CUSTOMER SERVICE REPS ARE SUPPOSED TO BE HELPFUL. WHAT IS IT ANY OF HER BUISNESS AND WHY WOULD YOU HAVE SOMEONE ON THE PHONE TALKING TO CUSTOMERS LIKE THAT...I ASKED TO SPEAK WITH A SUPERVISOR AND I GOT HUNG UP ON. I CALLED BACK GOT A GUY THAT SAID HIS NAME WAS LINDSAY, PROBABLY NOT HIS NAME BUT HE WOULD NOT LET ME SPEAK TO A SUPERVISOR EITHER. WHO OR WHAT TRAINING CLASSES DOES YOUR COMPANY SEND YOUR REPS TO. THEY NEED MORE TRAINING. CUSTOMER SERVICE SKILLS IS A PLUS .YOUR COMPANY HAS NONE . I AM SURE YOU HAVE A HIGH TURN OVER FOR THAT POSTION BUT CAN YOU HIRE PEOPLE WITH CUSTOMER SERVICE SKILLS. I WOULD HOPE THAT YOU WOULD LIKE YOUR CUSTOMERS TREATED WITH RESPECT.

I got a 2017 dodge neon in feb 2017 and i to was financed with drive. my storry is pretty much the same as everybody elses. I got behind and a month ago i made arrangements to may some on the car so they would not repo it. on the day i made the arrangements to pay the very next day that night at midnight they came and got my car. takin everything that was in my car with them. i made plans to pay what i had to pay to get my car back and within 2 days of them takin my car it was moved which i didnt find out bout til after i had paid the past due balance and called to get the info to go pick up my car which i was under the impression was just maybe an hour from my house. to my suprise i find out that 1 my car was in little rock arkansas which is over 5 hours from my house but that there is a condition repoert on my car because they have been tryin to start it with a key that was in it which they thought went to the car and its only a dummy key but doesnt have the electronic chip in it to start teh car. needless to say a week after my car payment has been caught up i still dont know where my car is and i am gettin the run around from every person i talk to. i will be contacting a attorny and i will sue if my car is not where i can get it by the end of this week.

This company has given me so much grief and stress, I have even had to go to ER for chest pain and now need a cardiac work-up.

I am not a young woman. I owe the money, but I, like millions of other Americans am having a very hard time. I am truly doing the best I can and will pay what I owe as I can. I work Full Time and am not on any Govt. programs.

I am just tired of being abused. I thought it was against the law. I don't know what to do. I cannot answer my phone. They wake me up and run my cell bill up and I have to have my cell phone for my job.

I am a visiting nurse and I work long hours and get no relief form these people ever. They are relentless.

We had gotten behind on payments. I called; made arrangements and fulfilled these arrangements. Drive Financial called...I talked to the person, told her we would make the current payment as soon as possible. She was very nice and stated it would be noted on our account. Drive Financial continues to call... I spoke to them a few minutes ago and was told that it was an 'automated call' and they would continue to call. When I answer these automated calls it is dead silence.

These people call my husband's place of employment. They call my sister constantly and have even given our account information to her. This was after she told them to stop calling her and she would give me their message.
Is there something that can be done to at least limit these calls? This is ridiculous.

I had a terrible accident in 2017. My car which was purchased through Drive Financial, was totaled. Before I came out the coma, they had already put a bad report on my credit rating. I called them and worked out a payment plan. They told me when I was paid in full, all negative remarks would be removed from my credit report. I paid religiously. When I was finished they DID NOT remove the negative remarks. They said I paid in a settlement and put it on the credit report as a negative report. DO NOT use these LIARS for anything...

I bought a gmc truck from drive financal and it was the worse thing i did. My rate is 21% and when I finish paying for it it will cost me $32, 6766.00 The price was $15, 995.00. I have had this truck back at Burlington Kia at least 10 times for major repairs. Now I am out of luck and the truck is still not fixed. Buyer Beware... Please if anyone knows how to get me out of this terrible ordeal let me know. The dealership was rude and very nasty. Don't go there for any vehicle...

This company has changed it's name to Santande assuming that by obtaining a new business name, it would cover the multitude of harrassing phone calls and ridiculously high interest rates that it charges customers, however Santander is Drive and Drive is Santander. I've been financing my auto loan with drive for the past 2 years and the interest alone is enough to send you into bankruptcy. This is a horrible company with unfair credit practices. I would like to be apart of the class action lawsuit against this company simply because of the unfair interest that was attached to my auto loan as well as the harrassing phone calls that I've received on my jobs as well as my friends and family.Enough is enough!

Ok here is the DL for those people who have been "damaged" by drive financial. First, I will not be able to begin a Class Action lawsuit due to financial obligations but I am more then willing to help anyone with documents needed to start one. A few HUGE tips when gathering the evidence required. If POSSIBLE ALWAYS record conversations with each company rep you speak with. ALWAYS obtain their FULL NAME and ID/EMPLOYEE number, followed by what department they work in (if they have not stated it already.) Also send any payments by certified mail, this way it is verified that they received the payment on top of the confirmation from your bank. ALWAYS maintain records of any harassing actions brought on from the company or any person involved. If there are any witnesses to this harassment obtain a notarized letter from the person stating what they witnessed. It would be more reliable if it was someone not related to you preferably a co-worker or superior or a neighbor just someone not related to you would BENEFIT YOU MORE. but still obtain notarized witnessed accounts of ANYONE. This is still just a few tips anymore help you can EMAIL me at mustanghunter@gmail.com. I will continue to pray for all of you.

Count me in! Drive Financial has got to be the absolute worst company that I have ever dealt with! I have only had a loan with them since March 07 but have already had so many problems. I never received my very first statement so I assumed that my first car payment was due in April and not March. I started getting calls, 2-3 a day. I informed them that I never received my statement and asked if I could make 2 partial payments since I hadn't budgeted for it. They said that wasn't possible and that I had to pay the past due balance in full. So, apparently I am going to be 30 days behind on my loan for the next 5 years. Not to mention the fact that every time I make a payment I have to pay an extra $10-$15 for their "fees". The customer service is horrible. First of all, I cannot understand one person that works there. No one speaks English... NO ONE! And no one seems to know what they are doing. When I was trying to settle the above issue I was on the phone for over an hour and a half being transferred from person to person. I would love to help take this company down!

When we purchased the car we were not expecting to pay such a high note. and over the last and a half it has gotten harder. But we were told that we could not refinance. We wanted to lower the payments, in order to make it easier to make the jpayments. But of course no help from them. I receive a number of phone calls at my job and I am telling them that the primary driver of the truck is my husband and that I would make sure that he gets the messages. They still continue to call me at my job at least two too three times a day. I don't know about you, but that can cause anyone to lose their job. They also, are calling people that I listed on my references when I filled out the paper work to purchase the truck. They are calling them and asking them if they can make the payment for us. This is a problem If I had Known that they were going to be calling my references I would have never given this information to them. Embarrassed!

This is Santander that is calling. There is a class action lawsuit against them for many reasons. To join the suit, visit http://www.santanderclassaction.com. The lawsuit has been filed by a highly reputable law firm in Birmingham, AL. If they are calling you repeatedly, calling your family and friends, or have increased the balance of your loan, you are eligible to join this class action lawsuit. They cannot harass you and there is federal action you can take to make them stop.

I understand your frustrations, I've purchased a car from a local dealership in Georgia. Now I was laid off in October 08 and still made my payments but not on time. I actually had skipped a month. To make a long story short I had a call from their rep in May and they offered to put that payment on the backend of my loan as long as I agreed to change my pay date from the 25th to the 23rd. Which I agreed due to the fact that I get paid on the 15th that would put me back in good standing with payments on time. Well I've been making my payments as told on the 15th but I started getting calls back to back on a daily basis after the 23rd. I finally answered the call and they wanted to know when I would be making a payment to bring my account up to date. I was confused because it's August and you're telling me that I'm one payment behind with also the 23rd payment due. The young lady I was speaking to that day stated that the rep didn't make that change in the system, and she's not sure why he offered that kinda of a deal. Well needless to say the offer he made was not something they do so even when I make the payment on the 15th, when the 23rd roles around it starts to accumulate late days. All of the conversation with the rep was recorded (apparently). Is there any type of recourse that can be taken, due to the negligence on their fault for not upholding their end of the contract. Now I still get calls daily and everytime they call I have to explain to them the same thing I just told the other rep, and I question them about reading my comments that they have to place on my account and the answer to this is when you become due you will receive calls from us until it's paid so imagine my phone log from them from the 23rd of the month to the 15th of the next month. It's truly harassment and if anyone has any suggestions on how to handle this please reply. Thanks REAL GA PEACH...

I agree that these people are a complete harassment! Someone gave me as a reference. I haven't seen this person in over a year and have told these people over and over again that I do not know where he is and to please stop calling. But they keep on calling.

Now for the other person. He may not have gave the Old lady up the street as a reference. They could be skiptracing trying to find him and just calling people on his street. That is what I use to do for the credit bureau when I needed to find someone.

Are you crazy?...Listen to me and listen to me carefully...Do not think that because you are a week late that they do not have the right to call you...GUESS WHAT, THEY DO!YOU SIGNED A CONTRACT AGREEING THAT A PAYMENT WILL BE MADE MONTHLY ON A PARTICULAR DATE...If the payment is not made...EXPECT to receive calls...And you know what, this means, you are actually receiving the messages and refusing to return the calls...By the way, the only way they can call the old lady is if YOU gaved them her number, which means, you gaved permission for them to call her if they couldn't reach you...HELLO?!...She is a reference...RETURN THE CALLS AND SHE WOULDN'T RECEIVE ANY MORE, UNTIL THEN, THE COLLECTIONS CALLS WILL CONTUNUE! DEAL WITH IT!

Contact the Governor of Alabama, The US DOJ and the Federal Trade Commission.

As far as suing-you can sue or start a class action suit joining members from any or all states.

I've had nothing but problems with drive Ever since I got my car, Yes I am a slow pay of late but I have been making my payments, I paid august 30 and was advised that another payment wasnt due till novemebr, well I went to make a payment today and they said there searching for the car. They claim I'm 129 days late but how can that be if I've been makingpayments.UPDATE when I got home they took the car!I've made 42 of 48 payment, I owe 6 more payments 0f 325 which comes to 1968.00 plus the so called 3 months i'm behind comes to a total of 2943.00. According to them I still owe them 6000.00 can any help me? Why has this company been allowed to do business so long.

I FINANCED A VEHICLE IN FEBRUARY 2008 WITH DRIVE FINANCIAL I CALLED THEM IN MARCH OF 2008 AND TRIED TO MAKE AN ADTIONAL PRINCIPAL PAYMENT OF $100.00 I
WAS TOLD I HAD TO BE PAID AHEAD FOUR MONTHS TO
MAKE A PRINCIPAL PAYMENT...
THIS IS AGAINST THE FAIR TRADE COMMISSION I HAVE FILED
A COMPLAINT WITH THE FTC..

I'VE BEEN WITH DRIVE FINANCIAL SINCE FEBURARY OF 2005 AND I AM STILL PAYING THIS CAR NOTE. WITHIN THE FOUR YEARS THAT I HAVE HAD THIS CAR I HAVE HAD TWO MAJOR SURGERIES AND WAS OFF WORK ALMOST TWO MONTHS FOR EACH SURGERY AND I HAVE HAD A CUT IN MY SALARY BECAUSE OF THE ECONOMY A FEW MONTHS AGO. EACH TIME THAT I HAVE HAD PROBLEMS IN THE PAST MAKING MY CAR NOTE I WOULD CALL DRIVE FINANCIAL TO SEE IF THEY COULD WORK OUT SOME TYPE OF DEFERMENT ON MY ACCOUNT BUT THEY WOULDN'T. INSTEAD THE WOULD CHARGE ME HIGH INTEREST ON MY LATE PAYMENT. I HAVE HAD THIS 2004 MALIBU SINCE FEBRUARY 2005 AND I STILL OWE $6, 000 ON IT AND THAT IS NOT INCLUDING THE PAST DUE AMOUNT OF $732. EVERY TWO TO THREE TIMES A WEEK I CONTINUE TO GET COLLECTION CALLS AND I KEEP EXPLAINING TO THEM THAT I HAVE RECEIVED A CUT IN PAY AND I HAVE ASKED FOR THEIR HELP CONSTANTLY BUT THEY ONLY CONTINUE TO CALL AND CONTINUE TO ADD MORE HIGH INTEREST AND LATE FEES TO MY BALANCE.

I agree with the shotty information being used at Drive Financial. I keep getting collection calls from their office asking me to get in contact with for them for someone I have no contact with. Everytime I call and complain they say they'll fix the problem and remove me from this person records, but they don't and I keep getting calls.

I baught my car a little over a year ago ,ilost my job and i am looking at reposestion . for one i baught the car for 16,000.00 i had to put 4,000.00 down so i thought that wasnt so bad end up owing 12,000.00 but that was just to get them to finance the car i have paid 500.00 a month to a total of 15,000.00 i have paid towards a car that i still owe over 15,000.00 for this is a rip off i work very hard for my moneyy as do all others that have to go thru the same thing i am not alone when i say this is injust and shouldnt go unheard when people like this is protected when they take full advantage of the people less fortunate of getting bank financing this is more like dealing with the mob they set the rules so hy that your being set up for failure . i would have been better off to went to a buy here pay here car lot and have lower payments and still would be driving my car now they are threating me with legal action i dont know what to do any suggestions would help.

Ive been with drive since sept 2006 I became ill in Feb 2007 called drive to let them no that I had a illness that would not allow me to work, well drive wants to rep may car.

Wow! This is the same exact same that happened to me, by a Salesperson at nissan of Apex except mine incident was he lied about how much i put down, and he said that i traded my car in that I had currently had an open loan with. I knew nothing about it. They said that they would reverse the loan, and it would not be put on my credit. However, it did go on my credit and I went to court. In court I was just ordered to pay for the 2 months I had the car versus the full amount. But, in saying that I continue to ask them to come and get the car. now, my credit is still reflects Drive Financial as well as a Judgement.
They are horrible

DRIVE FINANCIAL is a big rip off to consumers. I have just found out that the $2000. dollars i sent them 3 months ago they are now saying was never received by them. I have a confirmation number from the bank for the electronic transfer but they are trying to reponses my car regardless. When I tried to get this straightened out the lady would only ask for my address repeatedly, when I said for her to answer my questions first she hung up on me. Obviously they only care about taking your money without ANY customer service at all!

I WILL NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE FOR LIFE!

My complaint is about Drive Financial. I decided to get a vehicle to reestablish my credit. I gave a $5000 dollar down payment. On my first payment I sent $200 over the amount of my normal payment. My plans were to get it paid off quickly. I was almost sure that in a year or two I was going to have it paid off. Well needless to say that never happened. I read the [redacted]s online about drive time, shortly after purchasing the vehicle and was worried about that happening to me. Well just to try and cover my tracks. I sent my first payment early, but before doing so, I called to let Drive Financial know that I was sending in my payment a few days early, only to make sure that it was received on time. I spoke with a representative who assured me that the check would not be processed until the payment was due. She lied, My payment was processed on 3/21, when the payment was not due until 3/25th. The check arrived at my bank before I could deposit the money, my check was returned for Non sufficient funds and I was charged fees of course. Drive Financial also charged me returned check fees and the interest accrued 10.00 dollars a day for everyday I was late. I called and spoke with a manager named Selina. Told her that the representative should have been held responsible. She said there was nothing she could do. The damage was done. I told her to monitor the very first call I made to drive financial and she would see that the representative did lie to me. She said, I will, and that was the end of her conversation.

Yes I agree...I have also been ripped off by the dealer when they gave me a loan with this Psycho company Drive Financial/Santander USA... They are very rude . Needless to say the dealer was shut down by the manufacturer and I cannot get out of this loan.I have a very high interest rate loan and they do not offer refinance. We should get them shut down. Good LUCK

they are full of ###... did you know that half of your payment goes towards interest and not your car. we should get a petition to close these ###ers down and they trying to be slick about by changing their company name to santander usa(in case you didnt know) i've sent emails to them but no one ever responded... Spread the word, because i'm sure we can atleast have them investigated. tell everyone you know ;not to deal with SANTANDER/DRIVE FINICIAL

iagree drive is full of ### its like i pay and pay and feel that my vehicle have been paid off twice as much as what its worth.Iwas told today that i have already paid $17, 000 and vehicles is on was $14.550 but yet they still say to pay it off is$7, 000 more I told them im not paying another penny and i was told the money i send was worhless and going to interest so i agree 100% they are ### and they need to be stop.

this was the first new car i had purchased in a long time and it was financied though Drive Financial. they are full of crocks! i was out of work for medical reason for approx. 3 1/2 months and got behind on my payments. i called them to explain the situation and told them when i would be making a payment (usually within a weeks time, no more then 2 weeks time) and they said they would note it in the system. i would get a phone call from them everyday asking me about my payments. even after i had made the payments the phone calls would continue for another 2 to 3 days. when i was able to i would make two payments in one month to try to catch up on the loan, but the loan amount never seems to go down. in fact it is going UP!. everytime i call them about it i get the run around. i finally told them that if they decide to reposse the car then fine, they can keep it. my credit is shot anyway.

I used to work in auto finance and believe me I know that there are some true instances of poor customer service, but in your case I'm not in agreement. You brought your service charge on yourself. While I agree that the representative was wrong if in fact you were told that the check wouldn't be processed prior to the due date, you should never have issued a check when you did not have the funds in your account.

Just an fyi...no business reviews checks for the due date. Every company processes checks as they are received. Think about it like this, for a company to do what you wanted they would have to have a computer or persons pull checks by account number, check the due date, sort the checks and place them on hold and then wait for your particular due date to send it to the bank. That will never happen.

Your best bet is to make sure you actually have the necessary funds before issuing a check. Please believe me, I'm not trying to call you out, I'm just explaining to you how the process works so it doesn't happen again with any company. No company has the ability to hold checks.

I almost think it would be easier to just let them take my car and sue me for the balance. These people are a joke. I would cut off my right arm before I would ever get another car through them.

I deal with drive financial and I do beleive the complaints are factual.

And definetly they are a rip off, it seams that everything is arrenged so you will never will be able to pay off your loan. I hope the class "A" lawsuit filed by the Law Office of Mr. Thompson goes thru.