Dubai Islamic Bank review: Customer service

Dear Team,

I am writing this to you as it mentions you as well.

I visited your DIB branch at Al wahda mall at 4pm on 9/9/21 regarding reopening of my old account. The representative at counter 6 told me that the system of the central bank is down since morning and he will not be able to help me which I know is untrue as central bank system is never down.
I requested him many a times as I had return my passport the same evening but I believe he and his lady supervisor were already on weekend mode.

I am upset with their service and I think the representatives should be more customer oriented and helpful so no one should go through such a thing again.

Kinds Regards,
Abdul