Duke Energy review: Robbed secury deposit, billing adjust, denial of basic services of health emergency

I hope this letter finds you amidst a commitment to providing reliable and satisfactory services to your customers. Unfortunately, my recent experiences with Duke Energy have left me deeply frustrated and compelled to express my concerns through this letter. 1. Unsettled Security Deposit Refund: In March 2022, Duke Energy charged me a $155 security deposit, and despite numerous attempts to retrieve information on its status, I am yet to see any resolution. This lack of transparency and delayed response is disheartening and adds to my overall dissatisfaction with Duke Energy's customer service. 2. Service Transfer Denial: My recent attempt to transfer service to my new address has been met with unnecessary complications and delays. I urgently request your intervention to expedite the process, as further delays only exacerbate my frustration and inconvenience. 3. Financial Hardship Disregarded: As a single mother of two infants, I find it disheartening that my plea for understanding and cooperation during a period of financial hardship has fallen on deaf ears. Duke Energy's refusal to negotiate a reasonable payment plan shows a lack of empathy for customers facing genuine challenges. 4. Meter Reading Accuracy Concerns: My confidence in Duke Energy's meter readings has been shattered. I strongly believe that there are inaccuracies in the electricity consumption measurements at my residence. The refusal to address this concern and engage in a formal complaint and audit process only deepens my mistrust. 5. Potential Violation of State Regulations: I am aware of state regulations designed to protect consumers during health emergencies. It is disconcerting to consider that Duke Energy may not be fully adhering to these regulations, and I seek immediate clarification and reassurance in this matter. Please acknowledge the gravity of my concerns, and provide a swift and comprehensive resolution. Thank you for your immediate attention to this pressing matter.