Duke Energy
Reviews and Complaints

I recently sold my home and was issued a refund check for 160.41. I realized that my late husband's name and my name appeared on the check so I would have to have the check reissued in my name only. I have been paying Duke from my Bank of America checking account every month on time since 2006-My name is the only name on the checking account. They said it is their POLICY to NOT reissue a check, even if I send them a death certificate. The check was issued 4/28/2016. My account number is [protected]. This is a terrible policy which I think is designed so that Duke can keep more money in their account. I am a senior citizen and am building a new home where I will be using Duke Energy again. I can't believe this is how they treat customers with an excellent payment history.

My name is Blake Rochester...I am trying to rent a place in blacksburg sc. I have moved all my belongings and have paid all my stuff to move in. When I call Duke to cut my energy on...they're not letting me. They're asking me about some girl I have never seen in mY life . this is observed and ridiculous and I have two small children one being an infant. Its cold outside I have nowhere else to go I just don't understand how this is affecting me. I do not owe duke energy nor any power place.

Tried to set up service at an address where house numbers had recently been changed. (911 system changed the entire neighborhood. I told them this from the first contact I had, old number was 380, new number is 750 and is on a large green sign at the top of the driveway now. I told them to make sure anyone who comes out to the address was well aware. I gave them the former owner's name that was on the account. Long story short, our house had no power for a week, they couldn't figure it out no matter how many people I spoke with. Told me it was an outage in the neighborhood. Kept sending people to the wrong address. Technician said he was never told about the address change. They finally fixed it, said it was because it was the wrong meter number on our meter. ? Filed a claim for $100 in spoiled food and they denied it….SAID CUSTOMER GAVE THEM THE WRONG HOUSE NUMBER! AUUUGHHH. Criminally bad service.

Duke Energy Progress along with documented complaints with the NC Public Utilities Commission and even faxed Statements from Duke Energy Progress makes it clear is that Duke Energy Progress is guilty of FRAUD and UNFAIR and DECEPTIVE Trade Practices in Billing, did not apply proper payment to the old account, Rep. told the Utilities commission that the account balance was $338.23 but deleted the account information online today (11/2/15) to reflect a balance of $1, 470.94 with an inaccurate and fraudulent balance due by Nov. 4, 2015 and they claimed they would resend a statement of $338.23 that not only they didn't resend but they made it up online they did with a fraudulent balance in a difference of over $1, 100. When you talk talk to their Customer Service at Duke Energy Progress they claim you have to talk to the NC Public Utilities whose representatives did not properly handle the payment not applied to the proper account though accepted by that account, nor proper credit of 2 services that was not applied to the account which was their Wiring service and Home Repair service that were cancelled 1 within a day and the 2nd before that months end. What needs to be investigated also is if they were end with the fraudulent practices of banks like Bank of America and Wells Fargo of the illegal foreclosure of the property they have done including submitting fraudulent Assignments of Deed of Trust, Fraudulent Promissory Notes or Security Instruments, fraudulent Substitute Trustee Documents with no valid original account number, fraudulent and invalid Lenders/servicers making up RESPA documents that are not timely and was never mailed to the homeowner timely, is just a few of the many Federal and State violations against Homeowners and all the parties involved in support of these fraudulent foreclosures and exercise the same illegal and fraudulent activity.

10 yrs making your payments on time and when you need new service they tell you need to make a $250 Security Deposit. Right now Duke is the only game in town in Charlotte NC for electricity. But some day a competitor will arrive and they can kiss my @#%& goodbye!

Duke Energy can't seem to keep the power on here in Anderson Township/Cincinnati, Ohio. It doesn't even have to be storming, and the power will just go out here along Woodruff Road and in the surrounding neighborhoods in Zip code 45255. Their service is abysmal. I've tried calling customer service on several different occasions and you can never get through to a live person. It's very frustrating because you never know what caused the outage or how long it will be out. Normally, it takes over 3 hours for them just to get it back on. It can be a perfectly sunny day with no wind and the power will go out for hours. I think we are on a bad grid because of how often the power goes out and they never seem to have a reason for it. I've talked to some friends who live in other parts of Cincinnati, and their power rarely goes out.

This complaint has come about because I am tired of being told by Ferron Electric contractors of Duke that there is nothing wrong with my exterior panel. All electronic appliances are not in working order in my home. There is a problem with my stove, refrigerator, garbage disposal and AC unit. I am a consumer that wants to be protected, so I pay for their home wire maintenance program and their surge protection program but some reason every time I attempt to file a claim to have my problem fixed they deny the claim and never repair the appliance as I had thought they would. Each and every time I am left holding the bag. With new appliance that appear to be lemons and don't work. Let Duke tell it! I am tired of seeking help form a corporation like Duke and not getting the help I need. My complaint is an ongoing problem. My home is always being hit with power surges.

I always pay my Duke Energy bills online. This month I have tried for 2 weeks to pay using this method. Every time I go to the website it gives an error message and says payment cannot be made. When I called to Duke they said it was a problem with their website and that I could only make payment over the phone for a fee. They said this was impacting many customers who normally make payment online. Its not a substantial fee but its the principal that the problem is in their system and they are trying to charge me to receive my payment via an alternative method. This closely resembles fraud on the part of the company as they strongly encourage consumers to switch to online payments but then they force you to use an alternative with fees attached when their website is not working. This is bad business and the help division of Duke just repeats the tired standard line of "We're sorry for any inconvenience". That is not good enough. You need to reimburse the fees that are stealing from 1000s of consumers at this time and give a complete update to all customers as to when the online payment option is going to be available once again. Stop ripping off your customers!

I contacted Duke Energy t pay a bill today and shortly thereafter, I noticed that the draft on my account was duplicated. Duke Energy actually drafted two of the same payments with two different tracer numbers, from my account. When questioned about these transactions, Duke Energy first denied that they did this. Then asked me for bank statements that I did provide. Then they went on to say that in order to give me my money back, they would first have to find out where it went and how this happened, as if that has something to do with me. This happened on January 29, 2015 around 9:00 am. After speaking with 3 of the most unhelpful reps. on the planet, I am still no closer to getting an answer of my money back. One rep. even went as far as to say that I couldn't speak to anyone higher up than her because there was no one higher up than her. These types of practices along with a few of the ones that I've just on this site, is a clear indication that there needs to be options for people in the utilities industry. Duke Energy evidently understands by way of the poorest customer care that I've seen since my time with TWC, that having a monopoly is like having a communicable disease, it just passes the worst parts of its self on to others.

I have not received any bills from Duke Energy since October, and that was the last time I sent in payment. I travelled for two days; I came back and the power was out. I called Duke Energy, and made the payment at 1:30 am. The automatic customer said the power is rei store. I waited for 10 minutes and the power still down. I called Duke Energy again. Customer Service lady said power will be on after 8am. It was 8:51am and power still down. I called Duke Energy again. Now, they said it will be from 8am to midnight. I never experienced energy company take that long to turn on power, and I live in small town in South Carolina. I understand if I don't pay the bill then Dukr does not turn on power. However, since I made the payment. Then, I would think Duke service should be faster. This situation will never happen if ComEd is serving the residents in Greenville.

I thought my gas bill was a little to high. I turned off the gas to my hot water heater and furnace. I waited on my next bill. I was shocked when my usage was 3 ccf. My charge for that is .10. I have a 4.67 charge for delivery riders. And a delivery service charge for 33.03. Why would I cost me 40.49 to use .10 worth of gas

Duke everythings me if I want a meter reader put on and tells me I will save on my bill. I agreed. Well after they put the stupid thing on I get a bill the next month for over 400$! Mind you that my bills during past winter and summer the highest bill was 220! I usually keep my bills under 200$. This is outrageous! i call duke energy and ask them why my bill is so high and they say well we will send someone out monday to check it and make sure its working properly... monday comes and they tell me that its working fine that I should call an electirician. So i did! And he checked everything in the house and says nothing wrong. So wth?! And I just got my bill after having that meter reader taken off and my bill is 177$! So I know something I know something went wrong in their part! And they are not even looking into it or give a rats behind about it!

Buyer Beware ! Purchased every residential Electrical Protection plan they offer a few years ago and pay each month. Upon having a Samsung 55" Flat screen take on a surge they disputed the claim due to I didn't purchase 'THEIR' surge protectors. I told the claims agent that they didn't advise me that I had to purchase their protectors or I would have. After all what's the point of paying on a plan which wouldn't be valid. So i asked the lady to please review the phone conversation they recorded on the day I ordered the service so they could hear their employee NEVER advised me I had to purchase their protectors nor did she even offer to sell them to me. They said they couldn't do that. Very disappointing when a large company starts "Scamming" their customers only to increase profits. We just had our new Water Softener take on a surge which burned out the motor. The repair man stated so on the invoice. I'm curious how this claim will go on Monday morning.

I am sorry, someone has fallen on hard times and their solution is to charge an additional $300 plus on top of their account? It is illegal. They promise to give it back if you make your payments on time for a year. That is extortion and a crime. Read up on their bogus charges here: http://www.duke-energy.com/property-managers/security-deposit-faq.asp

Duke energy sent letter to consumer notifying that billing date for reading meter has change. They added seven days on to my billing cycle. Letter sent to consumer half way through billing cycle. Duke energy has two tier charge system, undr 1000kwh for which they bill you at 7.04700. The rate above 1000 kwh per billing cycle is 8.28200. Therefor every consumer in my zip code 32828 will recieve bills over 1000kwh for this cycle when I have not gone over 1000kwh this summer. This is just price gougeing the consumer. Called duke energy about this a was told there is nothing they can do about this. Highway robbery if you askme. For every consumer that pay a little more for those extra seven days of kwh use is more money in there pocket. Yet they are asking the state of florida for a rate increase next year.

About 2 years ago we called progress energy (was taken over by Duke now) and got an engineer (Terrance) to come out and give us information on moving the power pole with transformer to the property line so that it is no longer in the middle of our driveway. We were told it was $1500 to move the pole. Needless to say to move it is about 50 feet to the fence. We just could not afford to get the pole moved at that time so I called Duke and requested to see about moving it again. Unfortunatley the engineer Terrance called me and stated he "remembered" the conversation from two years ago and that due to the price of the pole and labor it would probable be more then what he said two years ago. Really? It is only fifty feet to the fence? I have had people try to drive by it with a boat in tow and have scraped the side of their boat. My father who is 75 has bumped into the pole. What else needs to happen for Duke energy to move the pole without charging a single income family an arm and a leg. I pay my bill monthly and I feel they get enough of my hard earned income to have to pay for the labor in moving THEIR pole. Isn't that why they charge us so much per month to handle labor costs? Really this is just so stupid and I don't see the logic in charging customers so much for moving their property.

You know all of us at one time has come across hard times, and corporations really do not care. We are only one in billions of people, and they, ( DUKE ENERGY) are no different! I had a 400.00 bill due on OCt. 2, 2012. I paid the full amount on Sept. 28th 2012. bill states 194.00 paid, or my service my be disconnected. I paid the full amount on the 28th. So needless to say they still disconnected my service. Because it was NOT in their office, and processed, I had had no power for twenty four hours. I forgot to mention that I tried to show the tech prior to leaving that the bill was in fact paid. She did not care. It was not on their books, therefore not paid. They had 6 days to record the numbers in their systems, and finally did so. Not until they charged me another 200.00 dollar reconnection fee, of course on my next bill! They are the only company in this area, or I would switch immediately. There is no one in the consumers behalf. I lost two freezers full of food, lost a expensive snake, and the mental anguish of the whole ordeal. And they still get more of my hard earned money. This is how a trillion dollar company makes their money. RIPPING OFF ITS CUSTOMERS. DUKE ENERGY, refused to give me the corporate phone number to contact them. They do not have it! Really? No contact number for a consumer. How stupid I am!

I moved to Orlando in June. My first bill that I received from Progress Energy was $120, a bit steep but considering I had my A/C set to 72-74 degrees all June it didn't seem too high. My bills for August and Sept were $180-190 which makes no sense considering I had my A/C set to 78-80 degrees and I was traveling half the time so I didn't use my dryer, lights, or any utilities that much. I live in a small one bedroom apartment and cannot fathom how my bills would be higher than what my mom pays for her 3 bedroom house! In my previous apartment in Tampa, my energy bills ranged from $65-80, and that's when I was enrolled in online schooling so I used a great deal more energy. I live on a month-to-month budget and these past two bills have caused me to cut my food costs, and if they continue to be this steep I cannot afford my other bills and have no clue what I'm going to do. I cannot understand how a small one bedroom apartments energy bill would be that high, I would have to be running my dryer constantly with the A/C set to freezing. I requested a home energy check weeks ago and never was contacted, so I'm not too happy with Progress Energy. Reading other people's complaints makes me jump to the conclusion that Progress Energy is vastly overcharging for services because they run a monopoly on this area. I used to be annoyed with TECO but now I long for the days of their mediocre customer service, at least I didn't suspect my bills were being unfairly charged. If anyone has any tips or suggestions as to how I can lower my bill, please comment. This past month I started air drying my clothes so I wouldn't have to use the dryer, and the only difference in my bill was $10...so I'm clueless at to what the heck is draining all my energy and how to help improve my next bill. Thanks.

Yeah we practically live in the dark trying to lower our power bill but every month when the bill comes no matter if we have recently paid the whole bill off. We are still behind always no matter what.Where are all these late and past due bills coming from especially when we have paid them off to current. Duke energy is robbing people blind they won't work with you at all.My little girl has a machine she needs to use 3 to 4 Times a day to take her meds ... Do they care heck no they don't! They cut the power off anyway. Will reimburse people for the food that goes bad in the fridge ? No they could care less if you or your children or anyone eats for they care you can just drop dead its no loss of money for them. They have Greenville sc and everywhere else by the balls & there is nothing we can do about it because we have no other power providing agencies to compete with duke energy/power. If it didn't cost so damn much I would go solar power and wind power but im on a fixed income due to a injury & I can't afford it so that's another way our greedy power company has all of by the family jewels as my daddy would say. They are crooked and our government is just about as crooked.The rich fat cats don't have to worry only us the working, the unemployed, the disabled, the poor have to worry.while they sit back and get fatter and line their pockets with pretty much the blood and sweat of the rest of us.We need a change. We need some competition for duke power/energy and the Greenville water system. We have done everything we could think of to cut our bill but it is no use they still every month want blood so to speak. How can we fight them when there's no other options & when solar power etc is so high the average American can't afford it either. I hope something changes its getting harder and harder to survive especially if your not rich or wealthy.