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Easyflat is the worse agent there is. They will deduct your deposit without telling you. The director Mario is a crook. Their contracts are vague and you will not be protected. If you are thinking of short-term stay. Make sure you ask them how much you will be charged if you want to leave say one day earlier. They charge you more even if you leave 1 day earlier or 1 week earlier despite paying the entire rent already. First agency I came across that does that. If you paid for 3 months and 2 months later you have to leave, they charge you do to checkouts early. 50 quid if you have to get your key duplicated. 50 quid if your rent arrives one day late. They don't tell you this until you leave and when you do, you realise you have none of your deposit back. They breach all lot of regulations and break a lot of UK laws.
They just take your cash and then say you was never a CUSTOMER.
Hi there,
I´m speaking in easyflat´s behalf. In the first place, we would like to apoligise for your particular cases and we are sorry if you haven´t felt comfortable while being with us.
We want our customers and ex-customers to be happy with our services above all. For that reason, all those who have had any inconvenience while staying in our rooms are invited to come down to our office (address provided on our website: www.easyflat.eu.com) so we can discuss their particular case. We´ll be able to talk about any issue and we´ll provide any piece of information they might need.
We have so many customers living in our rooms at the moment, most of them are happy with us. However, we want to improve ourselves day by day, so if there´s something we can do for you, we´ll be more than pleased to do so!
Thank you all,
Easyflat Customer Service
Hi there,
I´m speaking in the name of easyflat. In the first place, we would like to apoligise for your particular cases and we are sorry if you haven´t felt comfortable while being with us.
We want our customers and ex-customers to be happy with our services above all. For that reason, all those who have had any inconvenience while staying in our rooms are invited to come down to our office (address provided on our website: www.easyflat.eu.com) so we can discuss their particular case. We´ll be able to talk about any issue and we´ll provide any piece of information they might need.
We have so many customers living in our rooms at the moment, most of them are happy with us. However, we want to improve ourselves day by day, so if there´s something we can do for you, we´ll be more than pleased to do so!
Thank you all,
Easyflat Customer Service
My name is Pablo. I´ve lived in one of easyflat´s rooms in Romford Road 186 (Stratford). I´m a bit shocked about all the stuff í´ve just read here. I´m truly sorry for all the sad stories mentioned by the users above and I hope they get what they claim.
I´m happy to say that I haven´t gone throguh any trouble during my 6month stay with easyflat. Let me also say that that the house wasn´t a palace, that´s true, however things in the house did work.
By the end of my stay, easyflat gave me my whole deposit back, it seems that I´ve been the luckiest guy living here..hahaha let me also add that my flatmates were ok, or at least they seemed!
Have a good day!
Dear ex-employee
We really appreciate your interest when updating users about our current situation; however, you should be a bit more professional when carrying out such a task. In the first place, easyflat had to change its name due to issues with the airlines company “easyjet”. Apparently, our unstoppable growing the past few years has become a problem to them. Therefore, in order to avoid any sort of confrontation, we have decided to change our name. In addition to this, the latest rebranding has also brought improvements within the company´s management, so a new direction team has recently been voted.
Unfortunately for you (ex-employee), your best practices such us being a poor manager, stealing phones, supporting favoritism amongst members of your team, rising commissions for your own benefit and taking tenants´ money in the name of the company weren´t the attitudes that the new direction of the company is aiming amongst their managers. In spite of that, you were given many opportunities to rectify your errors, however you blew them off.
Furthermore, if you had really cared for those agents you mentioned that treated you really well in your viewing, you wouldn´t have thrown fallacies about the company because it could affect their current situation, so they all at once say “thank you” to you for the compliments.
Finally, I´d like to speak in the name of all the companies in this profession. We encourage people to search on the Internet and get a real idea of the services they´re hiring. However, they should have certain criteria because most of the times bad comments are competitor-related attacks, unhappy ex-employees (like this case) and unsatisfied customers who don´t assume their guilt when there´s verified proof of it (pics, flatmates´testimony, etc).
Check out sample pics below please:
http://fotos.subefotos.com/2edeebe79957197e36c9e20e44b22fa8o.jpg
http://fotos.subefotos.com/d81367eb45f582e2749fb9bd0414f065o.jpg
http://fotos.subefotos.com/59e8096cc7d26e96e1d7e09583bb712fo.jpg
In our particular case, having to deal with more than 2, 000 rooms is really complicated when it comes to 100% customer´s satisfaction, that is, it´s unavoidable having complains in our profession though we try to do our best when meeting customers´ needs. However, we´re still growing in London and we´ve become one of the biggest London accommodation providers, that´s a fact; no company grows due to customer´s complains, it´s right the opposite. For that reason, we want our users and customers to take a moment and think properly, make their own decisions and do not let themselves get carried away by other ex-customers´ incomplete stories posted on forums or blogs. Please, check the company´s professionalism (check websites, make a pone call, try to reach a tenant, etc).
Thank you for your time and we wish you a good day.
Kind regards,
Tripleteshare Customer Service Team