Easyflat.eu.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Easyflat.eu.com
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Easyflat is the worse agent there is
Easyflat is the worse agent there is. They will deduct your deposit without telling you. The director Mario is a crook. Their contracts are vague and you will not be protected. If you are thinking of short-term stay. Make sure you ask them how much you will be charged if you want to leave say one day earlier. They charge you more even if you leave 1 day...
Read full review of Easyflat.eu.com and 5 commentsThe company is unprofessional, incompetent & delivers the most shocking level of customer service
I would strongly discourage anyone looking to stay at EASYFLAT. The company is unprofessional, incompetent & delivers the most shocking level of customer service.
My brother provided them with 1 month's notice when deciding to move, and although he had departed the room (making sure it was left in the same condition which he found it) by the correct date - they are STILL refusing to refund the deposit that is LAWFULLY owed to him!
They are now claiming excess charges! Apparently there was an increase in rent? Of course, they failed to notify my brother of this change! And even if there was an increase (which of course there wasn't), then WHY were no charges incurred when my brother was paying the incorrect amount?
There facilities are disgusting! I have visited Halloway Rd myself - it's grubby & dirty, and interestingly enough, when I was there the following issues were still unresolved (1 month on from when my brother moved in):
1. Washing Machine/Dryer not working.
2. Oven not working.
3. Internet not working.
This is ridiculous, considering the OVERLOADED accommodation they boast!
I have dealt with some pretty shocking customer service in my life - and I feel I can have my say, as I too work in customer services - but EasyFlat is by far one of the worst companies I have come across.
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Dear ex-employee
We really appreciate your interest when updating users about our current situation; however, you should be a bit more professional when carrying out such a task. In the first place, easyflat had to change its name due to issues with the airlines company “easyjet”. Apparently, our unstoppable growing the past few years has become a problem to them. Therefore, in order to avoid any sort of confrontation, we have decided to change our name. In addition to this, the latest rebranding has also brought improvements within the company´s management, so a new direction team has recently been voted.
Unfortunately for you (ex-employee), your best practices such us being a poor manager, stealing phones, supporting favoritism amongst members of your team, rising commissions for your own benefit and taking tenants´ money in the name of the company weren´t the attitudes that the new direction of the company is aiming amongst their managers. In spite of that, you were given many opportunities to rectify your errors, however you blew them off.
Furthermore, if you had really cared for those agents you mentioned that treated you really well in your viewing, you wouldn´t have thrown fallacies about the company because it could affect their current situation, so they all at once say “thank you” to you for the compliments.
Finally, I´d like to speak in the name of all the companies in this profession. We encourage people to search on the Internet and get a real idea of the services they´re hiring. However, they should have certain criteria because most of the times bad comments are competitor-related attacks, unhappy ex-employees (like this case) and unsatisfied customers who don´t assume their guilt when there´s verified proof of it (pics, flatmates´testimony, etc).
Check out sample pics below please:
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http://fotos.subefotos.com/d81367eb45f582e2749fb9bd0414f065o.jpg
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In our particular case, having to deal with more than 2, 000 rooms is really complicated when it comes to 100% customer´s satisfaction, that is, it´s unavoidable having complains in our profession though we try to do our best when meeting customers´ needs. However, we´re still growing in London and we´ve become one of the biggest London accommodation providers, that´s a fact; no company grows due to customer´s complains, it´s right the opposite. For that reason, we want our users and customers to take a moment and think properly, make their own decisions and do not let themselves get carried away by other ex-customers´ incomplete stories posted on forums or blogs. Please, check the company´s professionalism (check websites, make a pone call, try to reach a tenant, etc).
Thank you for your time and we wish you a good day.
Kind regards,
Tripleteshare Customer Service Team