EasyJet
Reviews and Complaints

In September I travelled with my son (age 2), my parents (aged 75 and 73) and my friend to Paris CDG, due to return 3 days later. When we arrived at the airport we were informed that due to a strike we were unable to fly back Newcastle that day, nor were there any flights available to Newcastle for a further 4 days. We were offered accommodation for the night and a flight back to Glasgow the following day, which we took. I was informed at Paris that I would be able to claim all out of pocket expenses back from Easyjet for wich I forwarded all receipts on return. I spoke to several members of staff at Easyjet on the telephone and received emails from them requesting information and confirming details to enable payments to be made. Now, some 3 months later, I have been informed by Easyjet that they will not pay train fares or taxis from Glasgow airport to the railway station as they got us back to the UK! I have contacted my insurance company and they will only pay out on length of delay (£30) and we are out of pocket by £55.50 per person rail fares and £50 in taxi fares - not to mention time, telephone calls etc. I have looked on the website and cannot find an address to complain about the service and the fact that we are still without reimbursement. Any ideas?

I booked a ticket with infant on it...And i really get angry now.Caz first of all it cost now £20.00.plus i cant take any additional hand luggage with infant, and the weight of luggage is still 20kg. So what for i'm paying for £20.00? i don't even get a separate seat for an infant. Do i pay for the air the baby breaths in on the board? plus i got return ticket, but baby is flying only one way, so why i have to pay forthe way back if baby is not gonna be on board? Really disappointed now with EasyJet, though so far never had problems.

I was bumped from Easyjet flight 8830 on October 9th 2010, Bodrum to Gatwick for the reason that the incoming aeroplane was one seat short of the required capacity. This was despite the fact that I was at the gate with my boarding pass having arrived at the airport two hours before the flight. I was informed that I would be delayed by 8 hours for the corresponding flight to Stansted, which arrives at 11:15 pm and that I would be taken to a hotel in the meantime.

It took more than 2 hours after the Gatwick plane left before I was informed what would be happening and taken to a hotel. Clearly, the staff at Bodrum, who were all charming, did not have a clear procedure in place as to how to handle such an issue, which I suspect is by no means a one off.

On leaving the hotel there was no certainty as to who should pay the bill. At first it was to be me, then it was Easyjet and then half way back to the airport a call came in to return to the hotel so that I should pay the bill, to be reimbursed at Bodrum. At the airport I was told that London would make the refund.

I was also advised that my onward transit from Stansted would be handled at the airport. The Bodrum staff insisted that I would be sent to Gatwick but, since I live in central London, that was clearly not my preferred choice at that time of night. However, I did not pursue the issue with the Bodrum staff because understandably they did not appreciate the geography and I expected to be able to sort it out with Customer Services at Stansted.

But EasyJet CUSTOMER SERVICES AT STANSTED IS NOT OPEN AT THAT TIME OF NIGHT, a quite incredible oversight which even the most second rate rail franchise does not make. Even the Stansted Express have platform staff on duty at 12:45 but Easyjet do not staff their desk at 11:45pm, at a time when they have a number of incoming flights.

The compensation regulations governing an incident such as this to an airport which is 2680km distant from Gatwick and for a delay of 8 hours 15 minutes require a payment of 400 Euro. I have contacted Easyjet twice on the matter but three weeks later they have refused to even reply. It would appear that I have to sue them in the County Court to comply with their legal obligations, which I am now doing. If they are this cavalier about one regulation how about more important safety concerns.

Until the end of 2009, I had been more than happy with the service provided by Easyjet. Flying with the likes of BA for work is a completely different experience and worth the extra cost to maximise against the risk of delays etc however, for personal use Easyjet has always provided a very good service.
View however, that this service has deteriorated dramatically during the course of 2010.
Since January 2010 have used easyJet on approx. 20 occasions. 7 Cancelled flights, and only one occasion did the flight depart within an hour of the scheduled time. Average delay has been 2 hours.
On one occasion it was explained that there were issues relating to the French air traffic controllers strike, which is understandable, and on the remainder the explanation provided was simply the late arrival of the plane at the previous destination. Seems to be a standard line.

7 cancelled flights and a response time for claims and credit refunds of not less than 3 months. No point phoning the customer services number, which I have tested on 5 occasions and have failed to have my call answered within the 3 hours.

On 2 occasions I was told at the airport by easyJet staff prior to security, that the flight would be cancelled and that I should make alternative arrangements and then claim a refund. Easyjet customer services, after 3 months of evaluating my claim, state that the records available show that the flight was delayed but not cancelled, and therefore refuse my claim.

Have discovered that there is no point in contesting as the customer services team don’t respond to either phone calls or e mails, not at least within a further 4 months.

As a side note, I have hosted 32 tourists during 2010, of which 21 have travelled using Easyjet. Not one of these guests arrived within an hour of the scheduled time.

Easyjet used to be a good low cost service provider, with an acceptable level of punctuality and capability to resolve problems. Given also the cost base.
No doubt that the quality of the service provided by Easyjet has deteriorated dramatically during the last 12 months, and the back up from the customer service team is at best extremely poor, and more frequently non existent. Considerable frustration at the costs involved in having to work around what are essentially Easyjet’s problems and the time and costs involved in obtaining a least that satisfactory resolution to credit requests.
Considerably amount of time and money essentially given to Easyjet. What charity.

Am no longer an easyJet customer. Whilst the likes of BA cost considerably more, they do at least provide a basic service, i.e a flight, and / or alternatives when things go wrong, which is all I expect.

I was recently travelling through Europe and using easyjet to travel between country's...
On my flight from London to Amterdam, easyjet managed to break both of my suitcases. One of them had the side handle ripped off (brand new suitcase, 16.6kg weight) and had the locked riopped off...The other suitcase has the nibs fropm the zippers ripped off completely, so I had a suitcase with no zippers and a gaping hole...
I made a formal complaint right there and then and emailed easyjet the day after.I recieved an email back a few days later telling that someone from baggae would be in touch with in 7 days...
I had to purchase a new suitcase to replace the one with no zips cost me 40 euros.
Then 2 weeks later on a flight from Prague to London the suitcase I just bought had the top handle ripped off and the side strap ?
WTF ?
Seriously easyjet what are you doing?
I made another complaint and got an automated reply telling me someone will contact me within 7 days./
it has been 3 weeks and not a word from easyjey.
They have ruined 3 suitcases $409 in value.
I am now taking them to small claims to get my money back.I will never fly with them again.

Easy Jet cancelled the flight EZY2798 from Bruxelles Intl. to Milan Malpensa 05.Juli 2010.

The reason being that they where delayed into Milan so there where no pilots allowed to fly anymore !

Typical problem for them where they have such delays because they work with the limited amount of pilots etc. and will not pay for their accomodation outside their home airport. How else can they be cheap, they run a but company!

Naturally they wait to tell till just before scheduled take off, though they know the problem at least 2 hours before!

The EU regulation then make them have to give you a new flight ASAP and if they can not they have to pay a flight with another company, but when they wait there is no earlier flight then there own next morning!
One has to go online and re-book on via internet, not always so easy when out of office, but I managed!

Further they have then to pay hotel and dinner, plus they have to pay a 250€ compensation, but they have no official way to claim such compensation in ther complaint system! Going in claiming refund made them wake up and demand that I proved my reservation was not for the next day from the beginning! They had officially changed my booking to be from the next day from the beginning!

Fortunately I had my original ticket probing my flight was on the 5. of July and after they had this send to them they admitted and finally promissed to send the refund July 16.
But now in October the money has still not arrived!

So they lie and cheat and could not care less what the EU regulation tells, they know very well that to go via court costs more than the 250€ !

Booking Ref :-EGZT536
Dear Sir/ Madam,
I am writing to You regarding my flight on 06/09/2010 to LGW airport. I made online check-in and I printed my boarding pass. Easy Jet policy says :
“Check-in online
• Available from 60 days before your flight until two hours prior to the scheduled departure time.
• Conveniently print your boarding pass at any time during this period.
• Go straight to security at the airport – no queuing at check-in!
• If you are bringing hold luggage, drop it off at the designated desk before going to security
Proceed to your departure gate.”
Two hours before the flight I was at the airport. I did queue up, but because the printed boarding pass says :
“Hand baggage only? Go straight to security and departures…”, therefore I asked a member of staff if I could go straight to security. The gentleman explained me that I could go but the flight is delayed and they were not sure for the time of the delay. In five minutes time, it was announced delay with 2 hours and half.
There are other quotations from Easy Jet policy : If we advise you of a delay of more than two hours to your flight (where the flight is 1500km or less) or three hours (where the flight is 1500km or more) you will be offered Refreshment Vouchers.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
In despite of the delay the check-in was opened. I left for some time in front of the check-in desks. I passed through security (the aircraft has not been arrived yet). I made my way to the gate where I had stayed for approximately hour and half. The gate was opened. I was denied boarding and the reason for this was overbooking. According to the officials I had to rebook the flight. So I turned my step towards the relevant desk. Boarding was denied to another person as well. We wanted to speak to a representative of Easy Jet, where there was not such. The lady (Milena Georgieva) insisted not to be representative of Easy Jet, but only tickets selling agent (official of airport Sofia, phone number 9372399).We did not receive an adequate explanation for the happening. She was not even sure the plane would take off. Then we wanted to speak to a supervisor of the flight, whose name was Iliana Grancharova. At 15.45 the lady refused to come and talk to us. The airplane was still there. We were refused to be given a letter in English for the reasons of the denied boarding.
For this reasons I had to book a flight with another company (Swiss Air), and the ticket price was £244.72.The agent sold the ticket was Aerotour MM OOD.
Furthermore, I lost not only the ticket for the return (with Easy Jet, which I bought on 1st Sept, 2010 with cost £191.99), but I had to pay £244.72 more, so I can go back to my home and my family in London.

Without Prejudice. I missed my easyJet flight due to a traffic jam at Luton Airport and the feeding needs of my 4 month old daughter. We approached the desk in Luton where a less than impressed man was giving limited information, perfecting the art of not looking at the customer when either he or the customer spoke and not offering anything outside of the direct answers (almost yes or no) to the questions he was asked. Then on calling the help line I was informed that I could deal with this issue and any refunds outside of the Airport. We left to avoid more of the excessive parking fees charged by Luton and for the benefit of my daughter. After another traffic jam, I called from home and, as was expected by the service I had come to rely on from easyJet I was charged 10p per minute for calls in which I was put on hold by staff to find out answers to questions they should know. I called 6 times and EACH time was told information that was then contradicted by the information given on the next call. One lady went so far as to blame the fact that the call centre in Ireland answered. Even associated call centres - the call centre answering for Ramada Glasgow Airport booking - were equally incapable and blamed another entity or gave another phone number. After 5 transfers on one call I was told to call easyJet again, even though easyJet had advised me to call the hotel. They told me they can't help and that "it is in the Terms and conditions"(even though I didn’t see it when I read through – not their problem I know…) that “I should have done this in the Airport” and when I said this is unbelievable and no wonder they made a television program about easyJet the gentleman on the other end, representing easyJet laughed! I understand the issue of lateness due to the Airport traffic and having a 4 month old that requires feeding regardless of easyJet’s policies is of little or no interest to easyJet or the airport However, I would have thought easyJet would have been greedier and had a flight following the one they could most expect people to miss (the early bird) with an expensive alternative. Furthermore, I would have thought Ramada would be more selective of who they associate to. I was refunded £11 pounds for tax so I only lost about £220 overall, 8 phone calls and 5 hours of chasing this issue up, £12.50 parking and missed an important business meeting in Glasgow. Maybe “Easy, if you don’t make any mistakes or life doesn’t get involved, Jet” or “Difficult Jet” for short might be an alternative name in the future…

just got to gatwick with plenty of time for the 6:30 flight to munich but with the most ridiculous queue i have ever seen ot goes all the around the airport. There's no organisation of flights - boards all say 'all flights' in stead of priioritising them. The excuse that hss been given for this shambolic organisatiion is - too many flights with too many people have been booked. And once again it's impossible to find the number to complain. This is not acceptable easyjet.

Well I am a popular entertainer living in mallorca spain, I was booked to fly to london to perform in a town hall, as I travel a lot doing shows around europe & america, anyway I had a great show, it was a great crowd & everyone was in fancydress, it was brilliant & I was made so welcome.

Then I went to stansted airport to fly home on sunday with easyjet, got there in plenty of time, then went to gate 6 to get on plane, it was a long que & they were just starting to call speedy boarding when my stomach was in severe pain & I noticed the toilet was right next to me so I could not wait till I got on the plane so I nipped into the toilet, while I was in there I heard to announcement saying all remaining passengers come to gate now, so I finished as quick as I could, washed my hands & came out, as I came out the toilet I saw one of the easyjet staff watching me, anyway as I got halfway there I saw him closing the metal barrier, then when I got to him, he said the gate was closed, well I laughed as I thought he was joking with me, then he said again that I was not getting through as the gate was closed, so I then said what do you mean, then the girl that was next to him said in a raised voice,,, are you deaf, he said the gate is closed, well I turned to her & said.. Dont talk to me like that you stuck up #, then she kicked off cos I called her a #, (wanted to call her worse than that, I mean how dare a girl who is younger than my own daughter talk to me like that) anyway she then dashed down the stairs to where the plane was, I then said to the guy that I wanted to see a manager to which he replied that he was the manager, I asked for his name, & he would not give it to me.

I tried to talk sense to him by pointing out the window to show him that the passengers were still climbing the stairs onto the plane & it would be quicker to put me on the plane than to find my suitcase to take off, but he just looked at me like # & turned his back on me,, then he turned & he said he would tell me where to go to get my case & I told him I was not leaving till I got my case as I needed to know I got it as it had a very expensive elvis suit & some of my musical stuff in it, so he said I must leave, I said no, then the # girl came back up, & he told her that I would not leave, so he told her to call the airport police to which I said, please do. Anyway it took about 20 minutes before the police arrived, so first off they were giving thier statement to the police which I could hear, then I could not believe it when they started lying & saying so much crap to the police, I tried to butt in but the police said they would get my statement in a minute, then the no name manager (Asian guy?) said I assulted him, I just stood there saying unbelievable.

Sorry trying to make this as short as possible?

Anyway the police started taking my statement & when I looked behind the police I saw the no name easyjey manager # winking at me & laughing, well as you can imagine I lost it & shouted at him, the police told me to calm down & I pointed out to the police that he was behind them taking the piss, when the police turned round he had his hands out saying, what, I think the police believed me there.

Anyway long story shorter? The police said he was not charging me with assult to which I replied he couldnt charge me anyway as there are security cameras everywhere in the airport & they can check the footage & see he was a lying #.

The airport police were good guys, think they were on my side as they were very helpfull.

But I was talking about getting back to mallorca & they said that the no name easyjet manager said he had banned me from easyjet & cant fly with them anymore?

So because they would not let me on the plane they made the poor tourists sit on the plane for over an hour till they found my case, & delaying the flight, because when the police were giving me a lift to the main terminal the poilce car was next to my plane which was still there & not pushed back & this was now 1 hour & 20 minutes after it should have flown, wish I could contact some of the passengers to let them know why thier flight was delayed.

So I was stuck in london on sunday night & had to pay 200 pounds to get a flight back on monday with ryanair, so im now in the middle of writing a compaint letter to easyjet & if I dont get the right response then this story will be going every newspaper.

Nobody should have to put up with that kind of customer sevice, if you dont like working with the public, find another bloody job, but I would love to meet that no name asian easyjet manager on a quiet street, the #.
So that was my exiting weekend.

we flew into glasgow airport on sat 1st may 2010, as soon as we got to luggage carousel we phoned the airparks bus to come for us and take us to our car, the luggage took ages to come out, i had my 2yr old grandson who was not happy, our luggage finally appeared but one of our matching cases was practically missing the top of it, the extending handle had been ripped completely out of it, the bus was waiting with other people on it so i had to go to bus, the bus driver and passengers commented on the state of the case and so did the man at the desk in the airpark, i tried phoning when i got home, calls cost 10p a min, but after about an hour got nowhere, even getting through to a human was not happening, as it was a bank holiday monday i decided to wait till tuesday, i phoned and was finally given the number for the luggage handlers who are calledMENZIES BAGGAGE who are situated next to domestic arrivals, the yong man listened to what i told him and then told me to bring my case in as they would need to see it to fill out a claim form, my husband took the case in that night when he came in from work, the girl on the desk refused to take it and said if she did she would be admitting the blame for damage she even went as far to say we damaged it ourselves after we left airport, there was not any signs that i seen to say we had to report it before we left airport, which we could do as we would have held everyone on bus back, i phoned the next day and spoke to same young man and told him what happened also we used 15mls of diesel driving in and paid £1.50 short stay and was told if his colleague would not accept it then he couldn't either so now i am out of pocket for my case and money for fuel and parking and all for nothing i am so ANGRY at the way we have been treated as they are practically calling us liars i mean to say they probably still have the handle and pieces of it in the airport at glasgow or malaga in spain.

I was to fly out with Easyjet on EZY 5385 on March 28, from Gatwick to Munich departing at 18:35 hours.

Several hours before the boards changed to indicate a estimated time of departure of 20:15 hours.

I enquired at the service desk inside departures and was informed this was due to a Europe wide Easyjet computer crash.

At 20:30 the flight was cancelled and we were escorted from the departures area back to the Easyjet desk near Check in.

We were handed our rights, but no further assistance was offered. We were informed that our options were to try and book onto the next available flight ourselves, but I needed to be in Munich at least by the 30th and the next available was the 31st.

I ended up paying STG 180 to fly with British Airways to fly the next morning. I had to then travel paying my own way to Heathrow and spent the night there.

All Easyjet offered was a possible hotel (there was no chance there would have been enough) given the amount of cancelled flights - but given I had to get to Heathrow this was of no use, given the Easyjet flights to Munich the next day were full.

Easyjet have only offered only the following:

Please be advised that I have processed a refund for your easyJet cancelled flight (GBP 100.99) and for the difference between BA and easyJet London-Munich flight (GBP 79.71).

This seems manifestly inadequate.

In line with Regulation 261/2004 of the European Parliament and of the European Council of 11 February 2004 I believe I am also entitled to further compensation.

Easyjet have denied this stating:

"To receive EU compensation, there must be certain criteria meet. If the flight is cancelled, passengers are entitled to EU Compensation except when easyJet can prove the cancellation is due to extraordinary circumstance which could not have been avoided even if all reasonable measures had been taken, including but not limited to Air traffic Control, Weather, Civil unrest, Terrorist alerts and Security alerts, Strike action, technical issues and unexpected flight safety shortcomings.
Our booking system has been affected by the unexpected failure, therefore none of the reservations could have been accessed. As a result, the flight was cancelled as we were unable to process the data of the passengers that were booked on your flight.

I am afraid that none of the passengers from your flight are entitled to the above mentioned compensation. "

I am of the belief Easyjet deliberately delayed my flight to Munich, having known full well there was a strong chance of cancellation (in fact they were checking in people manually still). Then knowing they have a ready made excuse of an airport curfew, they could knowingly get away without having to pay compensation.

Further help is needed if possible please!

I use easyjet on a regular basis as I travel alot for business. I was on flight 8992 from Thessaloniki to London Gatwick on 07/04/2010. As usual flight was on time and no delays occured. Trouble begins when we boarded the plane and were "welcomed" by the most unprofessional flight attendant I have come accross in the 20+ years I have been an air traveller. The flight attendant called Darren, was probably having a very bad day and though of relieving his anger on the passengers. When I was boarding he said nice to see you and and pointed towards the aisle with his arm. As soon as I was next to him he swinged his arm round into my face and shouted that he needed to see my boarding pass in a vary arrogant way. Speaking with some other passengers on the plane they also thought that the attitude of this guy is unaxeptable and extremely rude. Just the way he was talking to the passengers was frustrating and upsetting. As the cherry on the top of the cake, he woke a passenger up by shaking his seat in a very violent manner, and the passenger woke up in frustration and had to told the steward to relax and calm down.

And I ask EasyJet is this the best they can do? Hiring flight attendats that cannot control ther emotions and be professional at all times? I paid £450 pounds for my ticket and I demand some respect. People like Darren should be sent home.

Have you heard the joke about the internet booking service that doesn't take bookings?
Only it's not a joke - it's Easyjet.

I tried to report the bug but there's no contact phone no. on the website; I tried to use the "email us" link but it wasn't working. And when after 3 days of trying to book a flight I found a number for customer services, they tell me that they want me to pay 40 Euros extra for a telephone booking + on top of the 8 Euros the phone call cost me. Exorbitant!

Previously I've been quite pleased with Easyjet's service and the value for money, but that all changed this weekend when I tried to book my latest flight. THE SERVICE IS NIL.

Easyjet's message is clear - " don't bother flying with us"

I have a complaint for Easyjet to add to the long list. I flew from Larnaca Cy to Gatwick 7 weeks ago and my luggage was torn and damaged even the name tags were missing when I picked it up at Gatwick. I reported it to the handlers and filled in the forms etc they said they'd send me a replacement but about 3 weeks ago I contacted them to find out what was going on and the ones who did the claim are saying its up to easyjet to send me the suitcase. I have contacted easyjet by email numerous times and each time they don't bother to answer. I would also include that at Larnaca airport the easyjet check in trolls are extremely rude and have no professionlism in their job whatsoever. They really show up the whole airline in my opinion.

I book a return flight with easy jst back in august 2009 to travel in june 2010, I recieved an email 18/02/2010 telling me my flight had been cancelled, I tried calling them after waiting on the phone for nearly an hour I decided to opt for a refund of the flight that had been cancelled and re book with flythomascook. Several hours later I recieved another email from easy jet to say sorry we made a mistake and your flight has not been cancelled, so now I have a flight with thomascook which I paid £250.00 for which is unrefundable! Its shocking and I am very angry with them.

I booked a flight to the UK from Spain on the 18th of December 2009, the flight was cancelled due to bad weather.
I finally got away the day after, the flight delayed for 3 hours and my destination airport changed (or I had to wait another day).
I was due to fly back on the 23 rd but that flight too was cancelled. Fortunately I checked online before leaving for the airport.(Thats ok things happen)
I am now rebooked to fly on the 24 th, I check online before leaving and the flight is still scheduled.
My son in law drops me at the airport I check my suitcase in, get through passport control, put my bags back together and redress myself, ie boots belt and jewelrey. I finish, and walk up the ramp to the lounge, read the information board and the flight says cancelled.
This is the 3 rd time !(now this is getting silly )
My main beef is that there was insufficient communication, it took an hour for a representative to escort us through passport control, why beggars belief as we had not been any further than the airport lounge.
We then had to go and retrieve our luggage from the carousel and proceed to queue up for another hour to re book yet again.
We were not once given a satisfactory explanation why we were in this position once again.
I re book and am told I can not be flown home now until the 27 th, that`s 4 days late.
I spent xmas in a Country I did not want to be in, and alone, and my husband was left in Spain on his own too here in Spain.
I sent easyjet a 6 page letter plus receipts for car park charges etc, I also faxed the same to them, as of yet they have not replied nor do I think for one minuet that they will, It`s been too long now.
So ! if any one from Easyjet should stumble upon this letter, you need to up your customer service, starting by more staff and staff training.
(The same girl checking in suitcases was also doing the flight re bookings)no wonder we were stuck in the lounge an hour.
So low cost airline Easyjet ! for my money also means low cost service and low cost courtesy.
Oh and by the way! I will not be using you again.

My partner and I received and email on 06-01-2010 cancelling our flight from Larnaca to Gatwick. Fair enough - Gatwick snowbound. We rescheduled to the next available flight on th 10th, That was delayed for 24 hours.
Our problem is that in order to claim against our travel insurance we need insurance letters from easyJet. These haved been requested, but no sign of them. In a few days our time will be up, and we will not be able to claim.
The initial problems were not your fault, but we are out of pocket and unable toget redress because of your negligent "customer service". This is a strange case of "customer service" losing a customer!
Thanks a lot, easyJet!

I have used EasyJet flights over years.

On January 8, 2010 my flight from Basel to London was cancelled late in the evening.

I returned to my appartment which was only viable using a taxi CHF 160.

On January 9, 2010 I claimed a refund of my fare CHF 497.92 + CHF 160 for the taxi by submitting a receipt.

On January 18, 2010 my credit card account was credited by EasyJet CHF 340.70 and I was informed that the taxi fare was not refundable.

To date despite repeated requests I am short by CHF 157.22 (497.92 minus 340.70)

Alan Jones

I'd like to add my voice to the chorus of angry customers of Easyjet. The company arrogantly ignores its responsibilities for customers, cancels flights at a whim, does not bother to provide any proper customer service for its customers, or, to put it differently, its customer service arrangements look like a scam. My flight from Istanbul on January 6 was cancelled. No information was provided to the local airport about the reasons for cancellation. No customer service was availavble to advise on possible alternative arrangements. An email was sent to me offering either an alternative flight or a refund. The nearest flight available was for January 15 (!). My request for the refund was met with an automotated reply that the company had a high volume of claims and took 'a little longer' to precess claims. A 'little longer' has been three weeks now... . Morover, they set up an automoted reply system asking not send another email. No alternative communication line exists to discuss the claim - at least there's no information on their website. From what I'm learning now this is a common practice of this 'company'.
I'd like to appeal to all Easyjet customers: we need to bring a legal action against this mockery of a company to make them to change their ways or -just disappear and stop deceive their customers. Mr. Stallios seems have created a fraud of a company and it's unacceptable that the authorities allow it to carry on with impunity for so long.