Ede and Ravenscroft review: Photography

I ordered graduation photographs to include a singular graduate photo in a walnut frame, extra graduate photos and family group photos. Ede and Ravenscroft sent via Royal Mail using an incomplete address, so they got sent back to them. I then received an email blaming me and asking for my full address, stating if they had to send it again, a £10 penalty would occur (pretty cheeky. considering their mistake and the costs already incurred). I had to ring them in the end as they were not responding to emails to confirm my address. When I finally received my photos, the family ones were missing. When I rang to enquire on this, I am disgusted to say, they said I had cancelled down to the basic package and could re-order and pay for the family photos, which I most certainly did not! Apparently, they also gave me a refund to this effect! I am just thankful, to be on the safe side we also asked some kind passers-by to take photos of my family on the day, as this is not something we will ever get back. Or, thanks to Ede and Ravenscroft it could have been even more upsetting. Now, it just remains the principle of the thing and my advice to anyone on their big day, is to do what we did, take some photos yourself, get kind passersby to take some, save yourself some money. Forget Ede and Ravenscroft, they will shaft you.