Ede and Ravenscroft review: Photos

I had ordered some graduation photos from my ceremony 24/11/2021.
I ordered 25/11/2021.

I was advised 4-6 weeks for photos to be printed and delivery.

My order number is 3889461
Unique Case ID of xKzuBC

It has now been around 9 weeks. Around Christmas the order said out for delivery. It has not changed to in production? I emailed asking about this and had no response.
I have emailed many times with little to no response. The communication is poor and there seems to be a severe lack of customer service.

If these weren't once in a lifetime photos, I would cancel the order, and I believe that the company is taking real advantage of this.

I have researched the company and it seems a lot of people have this issue and it just really isn't good enough.

I paid extra for delivery - when spending over a hundred pounds seems a little silly anyway.

I am really keen to get my photos as soon as possible.

I do not understand why the lab have run out of the tight resource when they had an unusually low turnout for the ceremony therefore fewer than anticipated orders.

I will advise others to not have photos taken and to just have a friend or family take photos.

Really disappointed