Education.com
Reviews and Complaints

In August 2021, I had a charge of $59.94 to my credit card for a membership that I did not purchase on the education.com site. I did not realize this charge until October 2021, because my credit card company sent me a letter indicating a late payment and even charged me a fee for the delay. The reason I didn't notice the charge earlier is that I hadn't used this card for several months, and my balance should have been zero during that time. Consequently, I initiated a fraud investigation with my bank, but they eventually dismissed the case after education.com asserted that it was a legitimate charge for a membership. A week ago, I reached out to education.com to clarify that I never authorized a membership and that it was fraudulent, requesting a refund. They returned only $35.97, justifying their action with a policy that requires cancellations within 7 days for a full refund. I argued that such policies are irrelevant to me as I am not their client; my card was used without my permission to create an account. They billed me for three months of service usage that I never accessed. Given that this is an online service platform, they should have records of account activity, such as login times and duration of service usage. I requested a detailed report of all logins associated with this membership, including service usage hours and the IP address to confirm that I never utilized this account for the duration they billed me. However, they failed to provide any such report to prove usage over the three months in question. Therefore, I am seeking a complete refund since I never logged in or utilized the services tied to this membership. I have included screenshots of my correspondence with them and bank statements that verify my card's inactivity over the recent months, confirming that I should not have had any outstanding balance to monitor.

This company charged my debit card *** without my knowledge. When I advised them of the mistake they said I'd get a refund but never sent it. I had to reach out again and when they responded they only wanted to refund ***. The email attached to the payment is not my email or even a valid one. Someone used my information to make this purchase and they are being slow to refund me my money. Being a single mother that *** from having the kind of Thanksgiving I usually have with my children.

I am reaching out in regards to malicious billing by education.com. I cancelled our services in December of 2020. Within the last week or so I noticed theyve been billing me at least twice a month, $15.99 per transactions, for 27 transactions, totaling $431.73. They refunded me a courtesy of 6 transactions refunded, totaling $95.94. They also stated the account had been closed and no further billing to occur. I expressed how I appreciate the initial refund but I would like to request the additional 21 payments refunded as we had not used the software/service in any capacity. I stated again we were under the impression it was cancelled December of 2020. Then 1 day later, I am billed a 28th time for $15.99, after they told me directly my services had been cancelled. This is why I seek a full refund on top of the courtesy 6 refunds, for an ADDITIONAL 22 refunds for an additional amount totaling $351.78. I would also ask that this time they PLEASE CANCEL MY ACCOUNT/subscription to avoid further malicious billing. Please not in the screenshot with the most recent pending charge the 6 courtesy refunds processed before the pending charge. Further validating my claims. I have reached out multiple times with no response from the business. Your assistance in fully rectifying this situation is greatly appreciated.