Electronics Boutique / EB Games
Reviews and Complaints

Richmond BC Richmond center manager stated many disturbing comments about me, such as I eat dog [censored] and nothing that comes out of my mouth is nothing but [censored] and he went on to say many things like this when I was there to buy a game. They gave me the wrong game on top of all the disturbing disgusting comments

To me this was a very serious attempt to demean my mental health and wellness. I just wanted to say something about the situation but I was so shocked at how much I was affected by the words of the staff and the fact no one spoke up against this behaviour

On 07/03/2014 I bought a few appliances including a 50 inch Samsung HD TV CASH, last week Sunday unexpectedly something blew inside the television set and what looks like the screen at the bottom of the TV set burned, however I returned the appliance back to game stores the glen on 02/10/2015 and on the 08/10/2015 I received a call from a lady at game the glen informing me that I am liable to pay an amount of R4900 in order for them to fix the TV and it was also found by the electrician that the TV had a crack inside the screen and that they nor the insurance DO NOT cover for cracks, however having a copy of my extended warranty policy there is nothing about cracked screens not been covered, And if it is on there under another term then according to the consumers act it is (misleading, false, and ambiguous printing), I then went to game the glen in person on the same day, and guess what the sales lady told me that the screen was cracked inside and that the television must have fallen, she was extremely insulting and spoke of her tv that fell and was cracked inside and not on the outside, with all do respect I highly think that she has the right to assume that the television fell as I told her the tv didn't fall it blew and the screen went white, the tv is mounted onto the wall and the brackets at the back of the TV is self explanatory and is out of reach of anyone walking past, I am not happy with Games service and treatment and assumptions, I've always been a customer at Game especially when it came to their appliances and for this to happen to me is beyond my expectation and disappointment, I am asking for help in this regard as soon as possible. According to the consumers act, on purchasing the product the sales consultant should have explained what is and is not covered by the warranty, instead I was assured that if anything happens to the tv I must just return it back to the store and it will be replaced, refunded or repaired without any problems, however on reading the documents it does NOT state or relate to CRACKED screens not being covered by the warranty, If this problem is not resolved by Game ( Extended Warranty Helpline) I will have no option but to lodge a COMPLAINT with the National Consumer Commission and also have this complaint published in the Local News papers for other customers with similar situations and to avoid this from happening in future to anyone else. Kind Regards Ms Adel Langton [protected]

On the 14th of August I bought a playstation 3 from Eb games i stated that I was South African and that is where the games will be purchased from. the sales guy said it is fine the games and the playstation will function well. i am now in South Africa and the games i purchase here do not want to play. I called Sony and the guy I spoke to was Jonathan he said Sony cannot assist me. I would like to be given my money back ship the playstation back. the guy who helped was Connor (018233) at the northland mall in Calgary.

I went into this store before Christmas and asked for an iPod4 case for my son; the clerk at that time was very busy but helpful in attitude; unfortunately he gave me an iPhone case by mistake. my son unwrapped the giftwrap but did not open the box itself as he saw immediately that it was the wrong type. I had asked when buying it whether i could return it if my son did not like the design on the case, and was told yes it would not be a problem. Today 28 December I took my son to the store to return the case since it was the wrong type. This time the store was quiet, and a different clerk was there. This clerk "informed me" quite angrily that the box had been opened and could not be returned; I told him that we had not opened it and he the pulled open the top to 'show" me. I asked him if he was accusing me of lying to him, and said that he would be making a mistake if he did that. I was polite. My son started to say that he "opened the present", meaning that he unwrapped the girftwrap, and another clerk said "oh did you open it or not then?". Their attitude was quite clear - that I was lying. And quite loud for all to hear. I was polite and said that they would refund the cost. Eventually i was given the refund but the clerk continued to be loud and belligerent towards my son all of the time. I will NEVER spend a dime again in that store with those sorts of idiots working there. I have worked in similar places when I was their age and older, and would have been fired for that sort of attitude. They should be fired, but will not be of course. My recommendation - go to EB at Cambridge Mall but never give these clowns a dime at 1 Hespeler.

My now ex wife went to yet another infamous ebgames conference in vancouver.. The entire four day conference was full of non stop drinking. Store managers, Sony, Xbox launch parties where they feed you unlimited alcohol... My ex is on medications that adversly react with alcohol.. She was messaging me telling me of till 5am after parties. Managers from all over, have alcohol pushed on them at the before and after parties. Needless to say my ex was fired for reckless behaviors. I left her because she cheated on me at the conference with a manager from Alberta..alot of this is to blame on an out of control unregulated event! It has ruined my family and cost her career.. I think ebgames should regulate its image and vendor images.. As having executives pour booze down my exes throat has helped ruin our lives... F*** u ebgames!

I've been a loyal customer of EB games for about 2 years now. I've read through their entire policy, and they CAN'T deny a return if with-in 7 days. I have a level 4 card with my partner and just before I went to return a game, my internet would not let me play it properly on line; and because of that I decided why should I keep a game that I want to play but simply can't. So I went to return it, yet the assistant manger completely refused saying I was no longer allowed to return, AT ALL. I have had this problem a few times with this person and I am not very happy about it. I don't shop ANYWHERE else for my games since there is no where else. Even though they are WAY over priced. A game that came out almost 6 months ago still selling for $100 new? Not right. But I ignore that and still buy it because I don't like buying on line. They have had a loyal customer; and a friend out of me. Yet to plainly refuse me and make me look like an idiot in front of other customers? That's not right! Their manager hates me (for unknown reasons) and they are constantly rude to myself and my daughter. Their newest staff have no idea what they're doing and I'm the one who's got to stand around with a screaming two year old while they continue to teach her the BASICS (she's been there for 3 months already). Honestly it is quite pathetic and I believe the should hire COMPETENT workers who can master a basic computer. The whole store is a shambles and everyone of them is rude. This store needs to fix it's problems because it has just lost a customer, I REFUSE to go there any more and I will just start buying on line from one of their competitors. There is no policy stating nothing about REJECTING a return. He didn't even let me speak about why, just plainly said NO. I find it offensive I was spoken to like ### in a store. Teach the young ### some manners and get the hell with the program! I am sick of being treated like dirt just because I'm a girl who wants her games to work freaking properly. EB, you SUCK. You are just lucky I'm not calling to abuse the hell out of the district manager for this appalling behaviour.

I am writing this on behalf of myself. I am 18 and there's this really cool game LA Noire that I've been really excited about. So when I went to go buy it at the EB Games located at 4841 Yonge st, I march up to the counter with my copy ready to go, and guess what? The manager took one look at me and thought I was under 17 and said "sorry kid 17+ only" I tried explaining that I was old enough but he decided to not believe any of it which really got on my nerves and I had to go home empty handed please someone do something about the manager.

I called customer service and after explaining I was told thatt here was nothing they could do and i should email the regional director. I absolutely doubt that i will ever get a response. here is that email.

Hello, my name is____________ and I have an issue that I would like to discuss with you regarding the service I received at one of your stores. Your email was given to me when I contacted customer service. An employee at the store in question told me the manager was on vacation, so the customer service rep told me to contact the Regional Director by email. I have been going to EB Games at Place Versailles for years and have always resolved the minor issues in store amicably with the employees. I do not wish to write my whole story here for it would go much quicker on the phone, however I am sure you are quite busy, so I will write as much as I can trying to keep it short.

I did not appreciate the service I received at all. I called (at least 6, 7 times before being answered) and asked if a promotion was applicable (he said it wasn't) but it turns out it was on your website (I was browsing the next day and I was stunned when I saw the exact promotion I had asked about the day before) I then called the store immediately and I was told they would fix my problem. Once in store I was told that nothing could be done. According to the promotion I should have gotten a free game (heavy rain) when trading in 3 used games, instead I had to trade in a 4th game to get it for free (and I still didn't get the extra credit I was due because of an inactive edge card?). Initially, when I was told the trade 3 get-it-free promotion didn't exist for heavy rain, I traded in Buzz Quiz TV for 13.75 credit. When I saw the promotion online the next day I went back to the store (after calling first) with 2 games to have my bill fixed (I was told it would NOT be a problem.) When I got to the store I was told it would not possible.

The story is a bit complex, and for that I'm sorry. I am trying to keep my cool about all this and I treated everyone respectfully, but I was clearly frustrated at their lack of effort, and they did not even apologize for giving me the wrong information, etc! I wish to be heard, it is very unfair that I have to trade or pay extra when I did everything I was supposed to do. Had the employees been informed and told me on the phone, I would have traded 3 games and gotten the new release for free-end of story. Instead, I traded 1 game for some credit, went back to trade in another 2 games, to be told they actually couldn't do anything and that I would have to trade in my 2 ps3 games towards heavy rain, use my previous credit from buzz quiz tv and then pay the difference? (to which I unwillingly traded a 4th game to cover the difference.)

THIS is unacceptable. The last thing I want is to go in on Tuesday for my game and get angry with a few employees. This is not how I want this issue to end, but rest assured I will discuss this situation with your employees, especially the ones whom weren't informed about the promotions. I am very displeased and would like to have this issue resolved in a manner acceptable to both sides. I, for one have been a loyal customer for some time and have recommended EBGames stores to colleagues, friends, family and many students over the past few years. I have traded in games, bought new and used games, guides, accessories and more. Please feel free to respond to this email or you can reach me by phone at_____________ or ___________. When I left the store I was completely unsatisfied and very disappointed by the service I received, as well as the careless attitudes of the employees from beginning to end.

Thank you for your time Mr. Drury. (Stephen Drury)

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I am an avid shopper at the EB games in the mall and also work in mall. I give a lot of business to Gamestop/EB games in general. The store in lakeforest mall lacks professionalism as on my breaks i like to check out the game demos they have setup but for as long as i can remember everytime some people get on the trial games they shut off the systems, while when i go to best buy in the area i am not bothered by employees or have to check out a game demo on a set schedule. I am also EB Games rewards card holder. If this persists i will more than happy to take my business and the business of my close ones to walmart or best-buy. I really hope EB games corrects this.

I'm writing this on behalf of me. A couple of days ago me and my friend went into the eb games at Renaissance Plaza on
1543 ATLANTIC AVE. I entered the store and my cell phone flew out of my hand . It flew towards the two back doors, as I went back there to retrieve, my friend made me fall. I fell to the ground, picked up my phone and grabbed onto the door knob to get back up. The store clerk Ms.Misty thought that I was trying to open the door, wich I wasn't, and she kicked me out of the store. But, I tried to explain to her that i was trying to get back up because my friend made me fall. But Ms.Misty refused to listen to my words and kick me out of the store. Ms.Misty's words were " Now i'm asking you to leave!", Ms.Misty said this in a loud, screaming tone. I want to report her to the company for direspecting a customer and for bad customer service.

I am writing this complaint on behalf of my son. He bought a video game from ebgames in limeridge
mall for his ps2 system, he was never told that you could only play the game online or even asked if he had the online service pack, when he got home and tried the game it would not play. We went on vacation
for a week and as he plays for a rep football team and has practice and one game a week totaling six days a week, he bought the game on june 28 and took the game back today on july 24 and the warranty is supposed to be 30 days but he was told they could not return the game because the seal was broken and the book was missing, although that is how they sold it to him as a used game and told him when he bought it if there was any problems that he could bring it back. They questioned the fact that it took him
3 weeks to return it as he explained his situation and busy schedule. When i called customer service they told me that there was nothing they could do about it. This is the third time they ripped him off and they have also ripped off a bunch of his friends in the same manner, i would recommend staying away from this store.