ElectroZone review: 60 inch Sony TV 2

Don't use Electrozone! Electozone Review

5-13-10 I order the TV online from Electrozone and got a email that I needed to call to confirm my purchase. 5-14-10. I called and talked to Jeff who sold me a extended warranty. I got a call from Jeff and he said my credit card did not go work. I call the credit card company and got that taken care of and ask Jeff to email me a copy of the extended warranty I had purchased. He said he would. I check my email and no warranty, just a registration web site with no phone number or way to email them. Not good. I called Jeff at Electrozone and did not get him on the phone. Left a message explaining that I need the warranty info. He did not return my call. I called him back three days later on Monday the 17th of May and he gave me the phone number and web site address of the warranty company. I emailed them and the next day they emailed me the plan. Not a good plan. Twelve days after I had order the TV on May 25th I called Jeff again and asked what was going on. He gave me a phone number and tracking number. I called and was told I would be called for delivery the next day. Three days later ( fourteen days after I ordered the TV on May 28th . The TV was to be delivered in seven to fourteen days) I called again and was told it would still be two more days and they would call for delivery. On the sixteenth day the 29th of May I called and was given a local tracking number. I called and was told to leave a message. I finally got a call from the driver and I met him for delivery. When we took the box out of the truck I noticed packing tape all over it. Upon further inspection it had been repackaged. The TV was sticking out the side of the bottom box and the bottom box was for a Samsung 55 inch TV. The cords were all just laying in the bottom. I refuse the TV and tried to call Electrozone. Even thought it was twenty minutes before they were to be closed the message that they were was what I got. Now a three day weekend to wait through.
6-1-10 Called Electrozone at 9:10 our time 8:10 Pacific time to customer service. Got the message they were closed and to call back during regular business hours. Tried to call Jeff on his extension. No answer. Left a message. Called again at 9:24 and got the message again to call back during regular business hours. It was regular business hours. Called back a few minutes later to Jeff's extension and was put on hold automatic. Finally got through to Jeff and he put me back on hold. He finally came on and let me explain what had happened. He said he would talk to his manager and get the problem solved.
6-2-10 Called customer service and guess who answers? Jeff. He said he would send me out another TV and get me a tracking number in a day or two. A little while later a lady named Marian called and said they had called the trucking company and they had said it was in the factor box with another box over it. I said no it was in a Samsung box and I need a factory sealed Sony box with a new Sony TV in it. She said they would send me a new TV in a factory sealed box.
6-3-10 Called the company to cancel the extended warranty and was told I have to cancel through Electrozone. Called Jeff at Electrozone and he argued with me as to what the policy was and I said I had read it and what he was saying was not true and that I wanted to cancel it. He said he would have someone contact me from the warranty company. I asked about the tracking number for the TV and he said he would call me later in the day with it.
6-4-10 Called Jeff in the morning because he never called me back yesterday and he again said he would call me later with the tracking number and take care of the extended warranty. I later got a call from a guy from CPS the extended warranty company and he argued with me for about five minutes trying to talk me into this warranty. I said just cancel it. He said I would have to do that with Electrozone. Later Jeff did call with the tracking number and I again asked if this was a new TV in a factory sealed box. He assured me that it was. I asked about canceling the extended warranty. He said he would credit my credit card.
6-9-10 Called the trucking company and they said I should receive a call for delivery today or tomorrow.

6-10-10
Finally got the TV. It was in what appeared to be the original box. I opened it on the truck and inspected it there. It had the plastic on the bezel and all the manuals and remote were in plastic bags sealed. I signed for the TV even though the box was damaged on one corner. When I got the TV inside and look at the back corner there was a little damage about one inch long. Not visible from the front so it wasn't a problem. After waiting this long and thinking I am lucky to have a new TV and not a refurbished one the little damage is OK.
6-11-10
Visa sent me a letter stating that I may have fraudulent activity on my account. He told me about some charges from France. One for five hundred and another for a smaller amount. I told him I did not make those charges. He took them off my account and closed it. I then received my statement. It had charges on it as well from France that I did not make. Again called Visa and they said I would have to pay the whole bill and then file a written complaint of the fraudulent charges. Can't prove that this is from Electrozone, but I have had no problems with this before buying from them and it all started about the same time. Will have to wait and see what this TV really has cost.