eMusic.com
Reviews and Complaints

I have been an eMusic subscriber for about 5 years. I canceled today due to their aggressive posture. My Subscription expires on November 3rd but they unilaterally decided I needed an more expensive 6 month plan and billed my credit card. I got no email notice or gave them no authorization to do so. I called yesterday to cancel and demanded a refund. They would not refund without "review by senior management". This is absurd and probably illegal. Watch them like a hawk.

Just an fyi for everyone thinking about a free trial of emusic, either music or audiobooks. Below is a response from eMusic about their "free" trial. If at any point during your trial you click to download something that you don't have credit for you are automatically upgraded and billed for a membership. No confirmation screen (which they mention but was not displayed when I clicked on the audiobook download link), no notification. Their response does a good job showing how little they care about their customers. I had not downloaded the audiobook yet and I wanted them to refund the subscription amount.

________
Please note that the free trial account is for a limited number of downloads and for a limited time period. You are required to download the free tracks within the free trial period, before the account transitions to a paid membership plan. If the total number of free credits are exceeded during the free trial period, the account will automatically transition into a paid membership plan. This information was included in our Terms Of Use and on the confirmation page which appeared when the account was registered.

Unfortunately we are not able to issue you a refund for charges incurred during your membership. Per Section 6 of eMusic’s Terms of Use which you agreed to when you registered for your account, all charges made during the subscription period are nonrefundable.
________

I was offered 380 free downloads when i purchased my netgear wireless router. It was enclosed in the packet. I attempted to download the music and was unsuccessful. My credit card has been charged on 12/3 11.99, 11.00.10.00.5.oo, 4, oo and now there are pending charges for the 5th. It gives instructions t download in itunes as this is my sole media player. The downloads never were successful and I have no idea what the additional charges are for. I want to cancel any future billing and services and either obtain instruction on download or obtain credit for product that was not downloaded.

I recently have been charged for 201 euro by Emusic.

I have had a trial started for whitch I needed to give my credit card details.
It was said there would be no charge on my card. It was just to make sure I was who I said who I was. A quick check on the internet gave me the idea I was dealing with a respectable company.
I was stupid to do so, but I was sitting with my children and it was rather hectic. And again it seemed trust worthy.

The next two Emails I got did not warn me what so ever that I would be charged if is would not do this or that.
I think this should be the least a company should do, to avoid the suspicion of trying to lure somebody into unwillingly pay a company for services he/or she was not intending to use.

At the end it turned out to be a trick to lure me into a what I experience as a scam.
At the end this notion of no charge was a little different. 201 euro's a rediculous amount for downloading music some music.

I got a free 50 songoffer with my wireless router. I went on Website to check out the offer n I got off the website. I went on the website that was on the offer coupon. I find out 5 days later that on the day I wenton the website it chrged me for a subscription. I didnt fill any forms or put any information onwebsite, except to authorize that I was 18. Thats what it said it needed my CC# for. It charged me $15.89. and the charge of cource went in when I had nomoney inthe account so Now I have 2 charges for overdraft of $35 each, It cost me $85.89 so far. I cancelled the subscription but i didnt open one in the first place. Now I may have to cancel my checking account andopen a new one just forlookin at a free offer coupon. NEVER AGAIN!

So I went to Staples to get some supplies and I stopped by the gift card rack. I wanted an ITunes card but I really didn't want to pay $0.99 a song. But I saw this gift card for Emusic $15 and you get 30 song I read the back and it was the real deal so I went ahead and bought it.

Then when I got home I got on my laptop and proceeded to their website to look at the music they had. I was in for a rude surprise! The music wasn't sung by the real artists but by Individual artists! I was very angry. I then proceeded in calling Staples Customer Care. They said to call the store manager and she said she couldn't do anything and to call Emusic directly.

When I had called them after searching for a half an hour on their website for a phone number I was on hold for over 20 minutes. When I finally got on the phone with someone I was greeted by a "WHAT DO YOU WANT". There was their first mistake. At that point I was ticked off from that greeting but I bit my tongue and continued. I explained the problem and see said "NO REFUNDS". After I had told her (Who did not speak good English) That I did not know it would be by individual artists and not the real ones see then said "YOU SHOULD DO YOUR RESEARCH BEFORE YOU BUY". We then hung up.

I then filed a report with the BBB of Greater New York. I then called them back and got no where with that I filed a report with the FTC too. After many more phone calls I finally called Staples Corporate and told the secretary of the CEO of staples the situation and she sent me a $15 certificate that could be used at any Staples store.

I will never even think of dealing with Emusic again. They are crooks and should not be trusted.

A NOTE: I had looked this up online and many people were in the same position as I was but some who signed up for the free trial for Emusic were having unauthorized charges on their Credit Card by Emusic ex. $110.97, 52.32, 22.45. my suggestion is not to deal with them at all. Stay away form Emusic!

eMusic
244 5th Avenue
Suite 2070
New York, NY 10001
[protected]

Got a card with my Coby mp3 player that said i could download 50 free songs. After 31 i pop up said i had to pay more to get the rest of the downloads. when i email questions@emusic.com', they said i had to wait for the next billing cycle to get the rest of the downloads or pay $4. ...This is clearly false and misleading advertising!

Additionally. when i call CS, they thier syste gave opetions and then said they were unavailable options

Janelle Diters
[protected]

Email evidance:

Hello:

Thank you for contacting eMusic Customer Support.

Our records show that an account with the e-mail address janelle1@hotmail.com has used up all 50 free trial downloads and as well as 24 subscription downloads. The message you are seeing is probably asking you if you want to upgrade your account, so you can continue to download instead of waiting for the next billing cycle.

Your friends at eMusic

Phillip - Regards

eMusic Customer Service

--- Original Message ---
From: Janelle Diters
Received: 9/19/09 4:27:53 PM EDT
To: questions@emusic.com
Subject: ?

I trid calling your system with n;o luck...it seems to be malfunctioning.

I bought a Coby mp3player yesterday and was able to download 35 of
the 50 songs promised but thats all. the system wnat to charge me to
download anymore?

Also chated but that person insisted on useing an old emial.

Janelle Diters
444 N. El Camino Real #4, Encinitas CA 92024
janelle1010@ gmail.com
7228
Janelle Diters
--
[protected]

Please be wary of attempting to claim free downloads from eMusic. I received a card for 35 free music downloads during a trial period lasting 30 days. I was required to join eMusic and select a club plan before I could download the free music. I downloaded my free mp3s on Oct. 17 and canceled the membership on Oct. 22. When I reviewed my credit card statement online, it showed I'd been billed on Oct. 21 for a full month's membership. When I contacted eMusic via its chat service, I was informed I'd agreed to this and it was buried in the "Terms of Use" document. However, upon finding the section referred to, it clearly noted no charges would be billed during the trial period. After threatening to contact the Better Business Bureau, online complaint sites and my credit card to protest the charge, eMusic wisely decided to follow its own Terms. Be very wary of using eMusic to claim your free music.

my daughter bought a 20.00 dollar mp3 player for my grandaughters birthday. it had a paper from emusic for 50 free downloads in the package with it, she asked me to download the music for her so it would be on it when she was given her present.I went into thier web site to do this, it wanted c c info before it will let you even see what music they have, I found none, thier music is not by original artists, and before i got off thier web site i had already been charged 14.99 they are crooked, very much so! If anyone is smart dont trust them.

The best thing to do is cancel the cc and have your bank to send you another one. I explained to my bank about the unauthroized charges and this is what they advised me to do. The bank said that this happens all the time and the best solution is to issue a new credit card.

Emusic.com is a huge RIP OFF. They sent me an email wanting me to come back to them. I opened the email and there was a message briefly dicussing the offer and a link that says "See Details." When I clicked on it, it automatically activated my account so I cancelled immediately. (this was in an email they sent to me about my account activity " Start: Jun 4, 2017 2:49:20 PM End: Jul 4, 2017 2:49:26 PM). However, I noticed that they charged me $9.99. I sent several emails to get a refund but they said that they couldn't because I agreed to the offer. When I explained to them that the offer was misleading because it only said "see details, " and I assumed that going there would just give me more details on the offer. They still said they can't refund me for having an active account for 6 seconds. All the emails appear to be form letters so I called the 800 number on my cc statement but it to was automated. THEY INTENTIONALLY SEND MISLEADING EMAILS, NO CUSTOMER SERVICE, THEY ARE A SCAM, DON'T USE THEM!

I asked emusic to cancel my membership, but refused to give me a refund for the time that I didn't use the membership because they had already charged my account. I told the manager that I didn't want to continue with the service and he insisted that I stay and offered me more songs free. I told him I wanted to just cancel the service and get a refund for the charge on my account from the time that I didn't use the service and he said that they never give refunds. This company should have a class action law suit against them. I have read so many times that they refuse to give refunds and even when people have cancelled they still keep charging them. This is unfair for customers who trust they are getting a free trial and end up with charges on their accounts and for customers who cancel but still get charged.

EMusic is a joke, DON’T JOIN. I joined believing their claims about having the largest music selection on the web. After joining and getting into their site and trying to download music from artists I had actually heard of I couldn’t find a single one. What a joke. If you want music you have actually heard on the radio get your music somewhere else.

Then when I tried to call someone I couldn't even find a number on their web site. I eventually found this number: [protected]. However, in speaking to an operator I got nowhere. I explained that within 5 minutes of joining their service I realized they didn't have any music I wanted. They told me I could cancel the service but they were not about to give me a refund.

I recommend you do NOT join this service.

Tried to sign up for "50 free downloads". Complete waste of time! Once my credit card details had been taken I was asked to set up a password, after which I was returned to the credit card details page. I keep going round in circles. The "contact us" page is unuseable and the "chat" facility for online help is out of commission. My credit card company have been advised. Life's too short: don't waste your time with emusic.

In Sept 2017 - I made the huge mistake of responding to an offer for "free" music downloads from eMusic.com -- the offer seemed genuine. eMusic sent me an email welcoming me to eMusic in Sept 2017. Up until now (Mar 2017) - that is the only contact that I have had with eMusic.com. Upon doing my taxes earlier today - I found an 11.99 charge every month for last year (and now have also found out that eMusic has also billed me for Jan, Feb and Mar -- in addition to Sept Oct Nov and Dec 2017). Upon finding this issue - I contacted eMusic to ask for a refund as I have not downloaded a single track and now find that I have paid nearly $230 dollars to this company. I asked eMusic to find a reasonable amount for settlement given that (1) I have not downloaded any music (2) I have not heard from them since Sept 2017 (3) They have automatically renewed my "membership" (not sure if I would call it a membership as member programs normally keep members appraised)

This is obviously a rip-off company -- I would urge everyone to boycott this company -- additionally their practices are definitely below the line -- in this age of Bernie Madoff, I find it reprehensible that a company can be in business with such dubious business ethics. This company should be sued and driven out of business. Spend your money elsewhere!

Like so many others, I signed up for a "free" music download trial, during which I was asked to give my credit card information as part of the process. I was supposed to get 50 free download credits, and I carefully selected exactly 50 credit worth of music to download. I was only allowed to receive 14 downloads per day, so I downloaded my first 14 tracks that evening.

The music quality was CRAP. I have a very high end multimedia PC and not only did the music sound like it was overmodulated but I could analyze it graphically and could see the distortion. I gave them the benefit of a doubt and downloaded my second 14 tracks the next day, which also sounded like trash. I cancelled my subscription that afternoon.

Upon checking my online credit card statement two days later I discovered that the very night I signed up for my "free" trial subscription they had billed be $20.79. When I called to complain, the first person I spoke with said that I had not cancelled my subscription at all and there was nothing she could do despite my having an e-mail from the company showing that I had cancelled my subscription adn stating that I would not be billed. The second person I spoke with half an hour later acknowledged that, yes, I had indeed cancelled my subscription within 24 hours, but claimed I had downloaded 75 credits worth of music and had therefore automatically been billed for a premium subscription. Despite the fact that they could not prove I had downloaded any more than 24 credits worth of music, they refused to refund my money. I currently have a case pending with my state's attorney general's office against them.

Spread the word about eMusic.com! The quality of their music is CRAP and they are another one of those hole-in-the-wall shams being run out of a basement in some apartment building in New York City. Let's put them out of business and help NYC TAKE OUT THE TRASH!

I'm trying to get my money back now. We're only 'one' charge into this mess. We cancelled well w/in the 14 day trial but were charged anyway. They say they 'can't refund money' but their OWN termination policy say they will refund for unused time (section 7).

they posted a free trial for emusic and i canceled it 3-4 days before the free trial expired, i have never used it. they asked for a card number and i gave it to them with citicard, now they are illegally charging me $95.90, when i had already canceled it long time ago. this is just a scam and i would like to have my money put back into my citicard or sent have it sent back to me in cash so that i can put it back into my account. if i have to, i will call the BBB and have them check this out. i will be waitng for an answer. i will give you 24 hrs. for an answer and money back.

Emusic has not responded to my requests to cancel. Last month I was billed twice for a service I do not even use. I am unable to reach them by phone, email or mail. I have contacted my credit card company and now I may have to cancel my account so they cannot continue to bill me monthly.

Charged $95.90 to my account without my permission. Beware people!

I purchased eMusic gift card. It said it was the largest source of 'independent music' on the net. Turns out that means that there are no major artists available- any songs you know are sung by no-name artists that couldn't get a major label if they tried. I downloaded 7 of 100 songs before i realized my grave error. I tried to return to Target where I bought the card but they could not refund since I used 7 songs. I have requested that eMusic refund my money but they will not.

This is not a quality music service- this is a service that butchers your favorite songs. Also- if you read the reviews of real people- they will steal the money right out of your bank account.

Limited selections with unlimited charges. They make your credit account draft without notification, even if you did not make any download.

This company has continued to bill me for emusic($9.99) and ebooks($11.99) after a trial period that I cancelled. This has been going on for several months and they had refused until June 13, 2010 to allow me to cancel. They informed me that they would not refund my money and could see where I had only tried the service and then never used it again! Please help me and help protect other people from this company.

Thank you

I see it in my online bank statement & I do not place any orders thru this site, nor do I subscribe to it

After canceling my account, E-Music refused to not bill for the next month. I also recall canceling my initial submission pronto...but have no record to verify it, so for 4 months they were still billing me.
I complained to my bank and the next fee, which is pending, I asked the bank not to honor. If you work through your bank, there is a chance that E-Music will have to stop withdrawing money (for people who are having money automatically withdrawn).

strongly agree. my complaint Illinios mrs. s. read and spread the news. good luck.

I have followed some advice on this page and filed a report on their fraudulent theft with the Internet Crimes dept.

I signed up for a free trial but canceled. I got an email with a "special offer" asking me to rejoin. When I clicked to investigate I was re-enrolled without any warning or authorisation from me. This is a deeply dishonest business and I advise all to avoid it. I am attempting to get my credit card charged reversed. Will advise on progress.

I went on the site as they were offering a "free" trial - for a limited value. Unfortunately, downloads are automatic and your card is charged immediately upon clicking on an item, so free may not really be free depending on what you click on. No confirm screen of any kind is used by this site when charges are going on your card. THEY ALSO HAVE A NO REFUND POLICY THAT ALL STAFF REPEAT OVER AND OVER LIKE ROBOTS. Customer satsifaction is clearly not this company's priority. BE CAREFUL WHEN GIVING THIS SITE YOUR CREDIT CARD INFO.

I went on the site as they were offering a "free" trial for a limited value. Unfortunately, downloads are automatic and your card is charge immediately upon clicking on an item, so free may not really be free depending on what you click on. No confirm screen of any kind is used by this site when charges are going on your card. THEY ALSO HAVE A NO REFUND POLICY THAT ALL STAFF REPEAT OVER AND OVER LIKE ROBOTS. Customer satisfaction is clearly not this company's priority. BE CAREFUL WHEN GIVING THIS SITE YOUR CREDIT CARD INFO.

although i had not noticed for many months, emusic.com had been charging my credit card $9.99 per month for a service that neither owner of the credit card had purchased. When I called them, they said my minor son had signed up and they do not care either way if I knew about the use of my card. They chose not to call or email me to ask if my my minor son could use my card. When I ask for my money back, they told me that was not their policy. When I asked if my son had accessed or used the service, they said the account was never accessed by anyone. When I complained some more they promised me a call from "corporate" which never came. Instead, I got a rude email from customer support questioning my parenting skills. What a scam.

I did not request a subscription, but was billed $9.99 by my credit card which was required for a free trial by their web site. Then, since this was bill without my approval, my account bounced and I was charged an additional $55.oo. I was lucky that my bank refunded the additional charges, but I have not been able to get a response back from this company and I am afraid they will make another fee charge without my knowledge or approval.

i am a student at Coleg Gwent and receive £60 a month from the college due to Education Maintenance Allowance and by the looks of my recent transactions it says that i have paid £24.99 for a subscription with Emusic.com when i haven't even visited this site. I had no intention of even purchasing this. If you could please refund this i would be very grateful as i have had no clue that this account even existed until today Thank You.

This company is a f***ing rip off group of con artists...do not use the website! They tell you your getting "free music" then charge your credit card..

I've canceled my membership twice before the 7-day trial subscription offer and was still billed on my card. What kind of racket is this people practicing and how come the BBB had done nothing about it. When I tried to enter my complaint, they asked about the physical address and ph number. And insisted not even one complaint has being filed against the company. Is it true?

Avoid emusic.com as it is a total waste! I had to call twice to cancel the subscription and was charged for two months of service I never wanted. They will never refund money -- that's their policy. In other words, their policy is to steal your money. Stay away.

I feel that a state AG or a federal fraud investigation should be started regarding this company, as to deceptive intent as well as a website that is impossible to navigate through to cancel without actually signing up again! I had to call my credit card company for 6 continuous months to get a charge from them reversed after receiving a cancellation confirmation email.

are you kidding me since oct 11 i signed up for free seven days to confusing to use on 6th day I cancelled the sixth day, they never cancelled it my husband been gripping for months what is this i have been getting my faceproducts for years from same same compoany price is almost to the dollar i never even have emusic another thought he gave me the complete information i said what the crap finally signin on emusic which my accont closed has been getting 31.99 for months, i never touch the program downloaded or even used it which phone rep agreed and i said of all the packages u just default to a 31.99 one instead of and she goes you want to downgrade to 5.95 i said are you kidding me you have made 600.00 free and clear and no one even downloaded one song nothiong whatever there glitch was i canceled on sixth day and rep danielle said well we have updated our system (information Lost) so lets just keep drawing off account because we can ...she said my supervisor said we can only go back two months in four days credits, oct 11 people, two months best they can do...well wink wink bad mistake on their part, very clear account never used, and after the conversation i had with several options might take few months, year...i will have way more than two months refund, and things will change get your best suit on emusic because of greed theres will be about few thousand other mad consumers that were taken advantage of and gots back to few years ..hope you saved and got plenty of insurance

They bill me for stuff that I have nothing to do with. I've never used their website. I'v never downloaded any music from them. They just billed me for absolutely nothing. They don't respond back to my emails. They don't even have a phone number you can reach them at. How unprofessional is that, because they don't want people calling them asking why they got billed for stuff they didn't even buy. They're hiding. When you go to instant support live chat on their website. It doesn't even do anything. I can't stand emusic.com. Who needs emusic when there's itunes.

eMusic says I signed up for a trial subscription, which I do not recall doing. When the trial period ended my credit card was charged $31.99 for four consecutive months. When I called them today to dispute this, they told me since I didn’t cancel the subscription after 14 days, my account was charged. They could easily tell from my account that I haven’t used it. They further said it was company policy to not offer refunds. When I asked to speak to a supervisor, I was not connected to her, but was told that the supervisor reversed one month’s billing of $31.99. This is totally unacceptable. They ripped me off.

Everyone who is concerned: as I read, same situations just a different person. I, too, frustrated with the website, email addresses, and so-called customer service numbers took my own actions after 2 weeks of no response. Listen up! First, I cancelled my own credit card and informed the bank of the website. Second, I, fortunately, was able to read complaints on cancelme@emusic.com. Third, I called this number [protected] and was able to talk directly to someone and get a confirmation number. I strongly advise all to repeat good information given from consumers and help to shut down this website service. I am relieved only with the confirmation of my bank but still do not trust the confirmation from emusic. I am making it a mission to also contact the stores in my neighborhood, the BBBonline, local newspapers, and the local news channels. You see, same situations but different person... I am a detective by profession.

above mentioned company withdrew thirtysome odd dollars from my cheking account on or about 5/29/08 without my authorization. I never even heard of the company, and have no idea how they obtained such private and secure information. this is downrite scary! repeated attempts to cancel and have money returned by way of options given are not there! will continue to try for a short while longer, then will file complaint with pa. state attorney general! these people belong in jail!

Here are the facts about this bottom-feeding rip-off of a company.
1. Their ads for "free" downloads are as ubiquitous as Tiger Woods mistresses
2. They DELIBERATELY make their downloads user unfriendly (even their loyal followers admit this)
3. They do #2 (no pun intended) for the express purpose of being able to charge people who have responded to their "free" trial offers (in my case, I received nothing but a "dowloading error" message each time I attempted to download anything--a message that did not even scroll, so all you saw was "downloadi..."--logical assumption being that your "free" music is downloading). So when you keep attempting to download stuff that never downloads, you go over your "free" limit and get charged, in spite of the fact that nothing has downloaded successfully. Pretty clever, eh?
4. Not nearly as clever, however, as not having any sort of pop-up to warn you that you are about to go over your "free" limit and if you continue an action, you will be charged.
5. Customer service reps are some of the most unresponsive (except when you anger them with your logic) twits on the internet (again, even their Blind Faithful will admit this), and will, under NO circumstances, issue a refund.
6. Complain on emusic message boards and suggest there are better alternatives, and you will be vilified. The Blind Faithful even have specific labels for you, and save their most vitriolic ridicule for those with the most legitimate complaints. I was called every name imaginable, including a vile term used to refer to the mentally challenged (more than once), and told in no uncertain terms, that my inability to use their site was because of my own stupidity. I even had demeaning speculation on my profession, and when I dispersed this with a proclamation of my actual profession, the vituperation quadrupled, with one fine emusicer posting over 20 notices denigrating my profession and those in it.
7. Should you doubt that emucous's business model is designed specifically to rip-off unsuspecting "free" trialers, couple the above observations with the fact that 60% of emusic's income is generated from "inactive" accounts. This fact was posted by a disgruntled former employee whose privileges to post on their message boards was immediately revoked, as was mine when I repeated this fact.

Not being one to complain without offering a solution, if everyone who has experienced a similar problem with these jerks (and to me, one of the most egregious things is that these rip-off artists portray themselves as the ultra-hip heroes and saviours of the poor struggling independent artists and those who enjoy listening to them) would complain to the Attorney General of New York State (where emucous is based), the Attorney General of his or her state (where emucous does business), and the Greater New York BBB, something may get accomplished.

I cannot cancel my account with Emusic, and they have already charged my credit card twice! I have been tried several times to cancel my account, but it did not work, they just gave me an irrelevant website which makes me very angry!
details: when I log in to my account, I click plan option by following the instruction in order to cancel my account, but they just gave me a payment website which can be shown in the attached proof photos.

It"s about 2 months now and this emusic always charging to my credit card. emusic.com audiobooks $9.99x2mos
@$19.98 and emusic.com @ $31.99x2mos=63.98 I did not got anythings from this emusic and the question is
HOW TO STOP THIS SCAM. I Kept on calling the Tel. [protected] and always got the automated telephone
answer.Does anyone know how to stop this?

PERRY

Their main number online is [protected] and it gives you other numbers to call only. Called the [protected] Not in Service. Called [protected] same. [protected] gives you the toll free numbers where there is no service. This is so wrong. Has anyone had any luck with their Attorney General?

I had exactly the same problem as all of the people above. I signed on to the trial membership back in Dec 2012 and never even looked at my Charge card statements (yeah, shame on me!) until 2015. I immediately stopped it, but only through my credit card company and they contacted emusic via email because there is NO WORKING NUMBER and that company provided my credit card company with the initial 'Trial Eligible' period, but said there was never a cancellation on my part. I should have taken a screen shot picture of my cancellation, but in hindsight...I never knew this would be an issue.
Now I'm in the process of collecting the little information I have and writing to the Attorney General in my State along with the Better Business Bureau. I have never gotten any response from the company. Disgusted.

I did not authorize emusic to charge my credit card for any reason and did not sign-up nor use the service. I did contact them and they said they would cancel the serivece but that no credit would be given regardless of the reason. I am going to fight this but doubt it will do me any good. I would never sign up for this service and make sure you check your credit cards for charges by them.

I have no Idea howthis company, got my prepaid debit card info. they have tryed to debt my card weekly since 8-26-09, (per conversation with Shelly at the emusic company, confirmation # [protected]) I onlygot the card from walmart 2010. I cancelled today 2-22-11. But never signe up! they are refunding 2 payments, but one for 9-22-10 is to old for their system to refund? I am not a music lover, never have been one to buy music or go to concerts. I listen that is it and enjoy it. healthtecsystems@gmail.com

contact the BBB. That's what I did.

After a fight I did get a refund but what a shonky outfit.

I am looking for enough people who have been illegally and manipulately billed by e-music to file a class action lawsuit against the company through the states Attorney Generals office.

I signed up for a free trial but cancelled. I got an email with a "special offer" asking me to rejoin. When I clicked to investigate I was re-enrolled without any warning or authorisation from me. This is a deeply dishonest business and I advise all to avoid it. I am attempting to get my credit card charged reversed. Will advise on progress.

If you put your profile on hold, meaning you don't want to be charged for another month since you didn't find the music you were looking for at that time. You'd better use you credits before 30 days is up. They will delete your unused credits and not refund you. It is a total rip off of your money. Plus, their customer service is horrible-namely Clyde Shepard. Very rude and downright mean.

Dan

EMusic is a joke, DON’T JOIN. I joined believing their claims about having the largest music selection on the web. After getting into their site and trying to download music from artists I had actually heard of I couldn’t find a single one. What a joke. If you want music you have actually heard on the radio get your music somewhere else.

They have stolen money from me either. Mother...s

I received a few fliers with the arrival of my newly purchased Creative's Zen MP3 player... I tried Audible.com first, and am happy to say that the Risk Free 30 day trial offer seams to be legit... I got my Audioboox I have NOT been charged to date, and DO plan to continue to do biz w/them.

Having had THAT good fortune, I decided to try the next page in the flier... EMusic... Still, a 30 day "RISK FREE" offer, 50 free songs, no payment no fault, keep the tunes if canceled within 30 days, $11.99 if I stuck - and the option for another "RISK FREE" 14 day trial of eboox, with a rollover to $9.99 if I did not cancel within that 14 days.

I tried to download 1 MP3 tune on the Emusic site... While it played in my Windows Media player, it was no where to be found in my computer. Ok... let's go and cancel... Twas then that I saw I had ALREADY been nailed for the $11.99... When I tried to use my 1 credit for an Audio book, the 1st 5 that I TRIED to obtain, got an 'ooops' page... Not available at this time...? Huh? It's DATA! On the 6th try. I saw that my 1 free credit had evaporated and my account had already been charged $9.99, but there was no new ebook downloaded anywhere in my computer!

Peepz, I'm disabled and on a fixed income. I choose my entertainment expenditures wisely, and while I have NO PROBLEMS with staying with someone reputable, I can ILL AFFORD to be allowing myself to be scammed out of part of a fixed income. This has cost me $11.99 + $9.99 + overdrafts on each $25.00 X 2, and then another check bounced due to this for $19.00 and then another $25.00 fee for that.

In return, I have ZERO--- Bupkiss, NADA, to listen to except myself, singing the blues! These people have NO PHONE NUMBER! I usually look 4 such PRIOR to allowing myself to get screwed, It was my bad this time for not doing proper diligent research. I have already shot off 4 complaints to them, via their on line form, the ONLY way they can be contacted it appears... And have already been to my bank, who will be trying to recoup my funds... I doubt it will happen, but I've got 'em all crossed yo.

The online form says they will TRY to get back to you within a week, but there is NO WAY to get to a breathing human here. It is MY HUMBLE OPINION that people should steer clear of this place until they either get the act together, work out the bugs... Something.. I really hate to want to be a hater and claim SCAM... But--- I AM out OVER to a hundred bux here, for one partially listened to tune that I cannot even listen to anymore!

What a shame Creedence Clear Water Revival can't collect the royalty on that track!. My next stop is to put in a complaint with Creative, as they ought know better than to taint a good product with a BAD BAD partner.

MOST Sincerely,
Richard Mansfield.

I downloaded music from their site and when I went to put them on my ipod it would say path not found. I also tried burning them to a cd and got the same message, when I contacted the website I was basicly told sorry, they couldn't do anything. I wasted 40 bucks on music I can't even listen to on my computer. If you are thinking about using them...don't.

My son was in the hospital when I should have canceled my account. I was looking for children's songs and found none. When I called to have them reimburse the monthly fee, they didn't give me the $ back. Not a good business model in my opinion... too bad, it would be nice to only have to pay $ .49 per song!

This is a total rip off. I downloaded one song.

My bank's fraud department is now investigating them, but threatening legal action (which I have to admint was not an idle threat given their poor attitude) started the refund prior to this...hopfeully it will complete in full. It is essential to have the cancellation email though!

i had signed up for and paid for 30 songs for .$99 cents. that is all the add said nothing else. a few weeks later, i noticed a charge from them for $9.99. when i called to question them, they responsed that i had signed up for the audio books. I told them that i did not, and wanted a refund. they did not give me one, until my bank got ahold of them to let them know they were being investagated for fraudulant charges.

What is the difference between receiving a monthly gift card and an eMusic account. eMusic takes away the remaining balance at the end of the month (billing) cycle. In Oregon a business gift card cannot have a declining balance. Why can eMusic get away with this in Oregon or any other state for that matter?

--Keeper.Oregon

Concur entirely. I was charged nearly $500 without knowing it. They acknowledge that no one has accessed the account since the week it was created four years ago, yet all they would do is reverse two months charges (or $19.98). I'm going to small claims court over this.

Emusic took advantage of the fine print to continue charging for services that were never accessed. I'd happily join a class action lawsuit against them.

Here is the real emusic contact info for customer service.

Nathan Mares
nmares@emusic.com
(O): [protected]

Iswarya CR
criswarya@emusic.com
(O): [protected]
(C): [protected]

I had the same problem. When I called to cancel AGAIN i was told the account was now closed, but I could receive no compensation for their mistake AND there was NO WAY SHE COULD TRANSFER ME TO ANYONE WITH AUTHORITY. No supervisor was on, not number for corporate, apparently no one owns the damn company according to thief "customer help" - more like victim hot line!

I am contacting the VA State Attorney General's office. This company is a scam. I have never downloaded a or listed to a song on this site. I have been charged for at least five month's. I will also contact some news sources. I am retired and lots of time on my hands. I am also go to great lengths to right a wrong.

I would gladly join a class action lawsuit against EMusic. They continue to charge my credit card bill on a monthly basis even after confirming that my account is cancelled. I had a good working relationship in the past, but no more.

I would love nothing more than to stop emusic in it's tracks, however I have no clue how to go about that. I ended up calling my bank ( I have a Credit/Debit card)...and telling them to no longer honor the automatic withdrawal ~~it cost me 25 bucks to do so...but I figure it's worth it to get this jerks off my hiney! Al I can say is...lesson learned! and~~~what goes around ~~~comes around~~~the emusic folks are in for a big hurt! I hope they end up losing every penny they've scammed from people...and then some!

I have been scamed. Like most complaints it starts with a free down load then they get your cc information and just keep billing rguardless of your efforts to cancel. I have contacted my cc company and they say that the only thing I can do is contest the charges but in the mean time emusic can continue to bill my account. I feel this is criminal and would like to know if there is any thing we can do to stop them and prevent them to doing this to others. I would be willing to join a class action law suit against them if I have backing. e-mail me if interested.
Thanks
Bill

I received a offer inside the box of a AT&T cell phone I purchased. "50 free music downloads from Emusic.c0m A 14 day trial offer. Over 2, 000, 000 songs offered." When you sign up, it requires a credit card to complete the registration. Once I completed the registration and entered the site I discovered that it contained no music or artists that I would want to download. I cancelled my trial offer within a couple hours. I received a confirmation that my account was cancelled and I would receive "no further billing." I checked my credit card account on-line the next day I found I was charged $19.99 I checked more into Emusic.com and discovered per Wikipedia that " New subscribers receive 25 free downloads over a period of 14 days.[3] The trial account turns into a billable subscription account immediately after registering for a trial. Refunds are impossible." I contacted my credit card company and opened a dispute. Emusic.com is not only deceptive but a total rip-off. I urge everyone to stay clear.

Here is the real emusic contact info for customer service.

Nathan Mares
nmares@emusic.com
(O): [protected]
(C): [protected]

Iswarya CR
criswarya@emusic.com
(O): [protected]
(C): [protected]

emusic.com run the same scam in the UK as that described by Gena; see previous.

My credit card company are - hopefully - taking up the cudgels to recover the "subscriptions" that I never authorized. Since having my account debited without my permission I have belatedly found many complaints about emusic, but not a sign of a rebuttal from that company. Its attitude is "keep quiet and the aggrieved party will go away". Not this one.

UNAUTHORIZED. YEAH I GUESS SO, NEVER HEARD OF THIS COMPANY BUT THEY HELPED THEMSELVES TO $9.99 OF MY HARD EARNED DOLLARS. I WILL CALL MY CREDIT UNION BUT DOES ANYONE ELSE KNOW HOW TO PUT AN END TO THIS NONSENSE? PLEASE EMAIL ME AT wichybich@yahoo.com

I signed up for the free trial in October 2007 and canceled almost immediately. They have been charging my credit card $9.99 for 6 months, despite my efforts to cancel my account. I have sent them several emails requesting to cancel and got a response from someone named Alyssa stating that there is no record of my account ever existing. If my account never existed, then how/why are they still charging my credit card...

I have contact the Better Business Bureau about emusic because they keep on charging me $19.99 each month even though I cancel the account every month after I see the charge they should never have given me.

I ENCOURAGE OTHERS TO CONTACT THE BETTER BUSINESS BUREAU and file a complaint about this company. This so is wrong, regardless of someone's financial situation (I don't have an extra $19.99/month whatsoever).

PLEASE FILE A COMPLAINT, you can do so online and it only takes a few minutes.

I have filed a complaint with the BBB, with the Internet Fraud office and with my bank. I am also going to follow the advice on the following site: /URL removed/

Good luck to everyone trying to get their money back from this awful company.

Absolutely a rip off - I've threatened legal proceedings now as they won't give me a refund for charging my debit card for over a year (since unsubscribing AND saying that they couldn't access that card anyway - and I never sent them any new details). I will take Ben Johnson's advice about the bank as well I think.

After recieveing a free trial for music and audiobooks with my ipod case for emusic, which i tried, i started getting $9.00 charges every week. Not knowing where they were coming from for a while i finally realized what i had done. At the time of getting my account i was finishing up for school and recovering from surgery and was unable to get back on my account to cancel it within the 14 days. Since the debit card information that was given to them hardly had any money i am now being charged around $80.00 for chargeing to my account and not having enough in the account to pay for it. Since then i have cancelled the account and i'm in the process of contacting them :/ but it's unlikely they will refund me the charges for $9.00 each week. I was also unable to download music recieveing an error every time and the selection of music was ridiculous they had nothing i had ever heard of. I am strongly against this company and don't recommend anyone getting an account with them. Please if i can do anything to get my money back i would really appreciate it. EMUSIC IS A SCAM DO NOT CREATE ANY ACCOUNTS FOR MUSIC OR AUDIOBOOKS!

i cant get them to stop billing me i dont use this emusic they dont answer the phone.

o jeez, signed up for this recently (free trial) should I cancel immediately? I dont wanna get ripped off!

stop charging my credit card i've never used emusic and i recieved an email telling this account be closed but i'm still being charged

What I have done is gone into my bank with the confirmation email showing that they acknowledged the cancellation. It had the date and time on the email which was then cross referenced with the dates on my bank statement and the bank sprung into action with an instant fraud investigation. They advised me to start a new account so they can't hit me with further charges. I have since received a refund in full :o)

I was charged $19.95, when I called emusic they told me to email them I did I still havent recieved an answer or my money back from them. I'm highly upset.

These jerks need to be put out of business! I havent even visited the site, I canceled soon after signing up...or at least TRIED to! I FINALLY got a cancellation confirmation today after 2 months of emails to cancel. They dont do refunds either...bet me! I will get an attorney if I have to!