eMusic.com
Reviews and Complaints

I used to be an happy emusic customer years ago, before 2012. Apparently they were bought out by a disfunctional company with no customer support. Since I signed up again in Jan 2021 the sound has NEVER worked on laptop or PC. I have tried to contact and research on my own but all I found was alot of other unhappy customers. At least I can get out of it (thanks PayPal!) DO NOT recommend this company!

Impossible to cancel your account. No matter what you do. Can't stop the subscription anв that's why they keep taking my money every month. Several days ago I finally received the confirmation about deleting my account, but yesterday I was charged again. Be careful with them giving them your credit card information. They will never be enough. I will close my bank account and get another one. I don't want them to steal my money every month without willing to help me.

I have been charged $11.99 for months now even after I canceled my membership on their website. On several occasions I have left emails because no numbers have been prvoided for customer support.This frustrates me to no end and I'm reporting to Better Business Bureau. Sylvia Lechuga [protected]@live.com

I received an mP3 player as a Christmas present in 2013. I have been paying $15.99 per month to eMusic since then. I want to cancel the account, but can find no way to do so. I can find no phone numbers, and when I go to help, I just see more complaints. This type of company is the pits, and I would never recommend it.

Upon opening my monthly credit card statement, I saw a charge from a company I have never heard of before. The website showed that I had even been charged the very highest charge they have available.
I am angry, feel violated, and am very concerned about where they even get my credit card information.
The immediate refund of this charge and wiping of all information this company has on me is now being demanded. I am neither an American nor do I live in the USA. Why would they want anything on me anyway?

I was billed for muisc after a 14day trial, but i was never able to down load any, but was still billed 11.99. I would like my money back. any help with this would be very helpful for me. Thank you Ann VanHorn

Although EMusic likes to claim that they make clear that they don't roll over your account balance, it's pretty hidden in the fine print. If you're not really good about making sure you use up every last penny of your account balance every month, you end up just handing them money without getting anything back. And since they set the amount each download is worth, it's pretty impossible to use every last penny of your balance. And if you miss a month? OH WELL...the money is gone. And if you want to cancel? It's going to take a couple of tries, so that's probably going to cost you some money by the time you sort it out. Maybe it's not a scam, but it's scam-like, scam-ish, scam-adjacent. DEFINITELY AVOID.

emusic keeps taking money from my account i have tried to stop them a nd report them to my bank but they still keep taking 7, 99p a month from my card can you help me pls

EMUSIC has the worst choices for music I have ever seen. After many years of having some emusic gift card I took a look at the site. I searched and found NO music I wanted. Did download about 7-9 tunes just because I had the FREE TRIAL. Before I know it my Bank debit card is charged again and I look at emusic and see I know have a spending balance of $39.00 and dont know how to use it bcs the music is raunchy. I told them I want a refund 3 times. NO, is all they said. I demand that this business be forced to give refunds like other websites do when You mistakingly dont cancel the service. And the many past victims of this blatant, NO refund policy be forced to pay back all their refunds too. My reply emails all include this ->-> 'Your satisfaction is our top priority." That is a blatant lie too. My bank acctount was charged 9-4-12 and I cancelled e-raunchy-music 9-2-12. So here is 2 reference number out of the 3 email contacts I made to them telling them to refund the charges:
1. **Friday, September 7, 2012: reference number 1791540 .
2. **Wednesday, September 5, 2012: reference number 178908.

Their replenishment policy just sucks. You sign up, choose a plan, get your credit card charged that amount, then have 30 days to use it up. So in essence they first charge you allowing you 30 days to use it up, and keep the remaining balance at the end of that time, even an untouched balance.
With so many other services available without that clause, it isn't worth the risk of forgetting or, in my case I was on vacation when the replenish date arrived!

I signed up for the free trial because of a flier that came with my new Toshiba laptop. It was a 14 day trial. Noticed right away that I was immediately put down for the $31.99 a month plan. I changed it to the $6.49 a month plan right away. I know I did this. There is no question that I changed it.

Two weeks later the charge comes through at $31.99. I contacted eMusic live chat support and the customer service representative cannot find any record of a plan change or plan change request. He didn't even acknowledge the possibility of technology failure being to blame, which would have been an easy out. He said that he was able to make an exception to policy for me and issued a refund order.

The rep also said that a copy of the chat transcript would be emailed to me. I printed it out just in case that doesn't occur.

I've contacted my credit card company just in case. Since the transaction for the payment is still pending there is nothing they can do at this point, but they have put a note on my account and told me that if the refund is not processed within a week they will go after the money for me.

This company gives you a leaflet with free downloads for a specified time. You are furnished a link to cancel on the leaflet and you have to give your bank card details to open an account. When you try to cancel on your last day of your offer expiring via the link provided it states no page available. They then take £24.99 from your bank account the following day and say they are unable to refund. I later found other people i know have succumbed to the same ploy. What a scam! Stay far far away from unscrupulous companies like this or i can assure you your fingers will get burnt

sucker you in with free trial or 10.00 free download card which half the time wont work, then charge your account 11.99 a month even after you cancel account.NOTHING BUT A BIG RIP OFF COMPANY, BUNCH OF CROOKS.

STAY AWAY! My son got an offer for 35 free music downloads plus one ebook download from emusic.com with his Coby mp3 player.
I managed to download a few songs for him, and tried to download an ebook for myself. Instead of a 1.3 GB file, I got a 48kb file called "download.emx".
I sent a problem report to emusic.com and immediately cancelled my "free" subscriptions, but today I found out that they have charged me $9.99 for a "free" ebook that I never even got.
I'm an honest businessman and nothing horks me off worse than a crook.
*ring, ring* "Hello, Federal Trade Commission? I'd like to report a case of online fraud..."

I used this site for a month, and it was an ok service but I wanted to cancel. I went to cancel the subscription and succeeded or so I thought. When I cancelled I later found out, they charged my account (the same day). Then the next month I got charged again. I could not get the charge removed but it seemed like I cancelled my account at emusic.com.

Fast forward another couple months and I received another charge. Apparently my account wasn't cancelled even though I was told that my account was cancelled. I do not know why this happened and I went to contact eMusic and they told me that my account was no longer cancelled (how can eMusic automatically uncancel an account and keep charging me for it. It doesn't make any sense!)

So I contacted eMusic again and they told me all that and then I asked them to cancel and they wanted to charge me another fee! I didn't want to but they said otherwise that my account would not be cancelled and that I would keep on getting charged monthly so in the end I felt like I had no choice at all.

Somehow me getting cancelled turned into me getting charged extra that month, my account getting uncanceled and then having to charge another fee to finally cancel my account. That just happened so who knows if my eMusic account will ever get uncancelled again. I hope not!
I learned from this not to trust eMusic.com and I don't think any of you should trust eMusic either as they've shown that they aren't a good company to work with.

Just wanted my 50 free songs to see how liked the company before buying into their membership. Can't get your songs until you give a credit card. Then did not cancel in time even though they could see that I did not use the acccount they would not just give me the free songs and credit the charges back. It was not as user friendly as other sites. It is not easy to contact them. They were not friendly I would never ever ever recommend them to anyone. They got me for the 31.99 plus the 9.99. It was all suppose to be free but they ended up with my money. They are on not a company with integrity. Even if I did not cancel in time they can see that I did not even use the 50 free songs that I was suppose to get. There was no empathy or even wanting to meet me 1/2 way. When I said you just lost a customer, the rep said "I" didn't. He didn't even take ownership of the situation. He didn't care cause it is not his company and he is not going to refund my money and frankly does not give a flip what I think or feel. So, all I can do is say shame on YOU! Bad customer service, bad site...stay away.

This company bills your credit card for music that they have ripped off from other sources, and when you complain they refuse to refund your money. Stay away from emusic.com! They are nothing more than a bunch of scammers and con artists working out of the basement of an apartment building in new york city.

Our daughter received a MP3 player for Christmas, and inside was an offer for a "Free Trial" with emusic.com. We signed up, then attempted to cancel. There is absolutely NO contact information available on the website - phone or address. When you attempt to cancel, you are continuously met with "error messages", for which there is no resolution. This company has continually charged our account for five consecutive months for a service that we have never used, and a service which is IMPOSSIBLE to cancel. This is a company engagin in fraudulent practices. We emailed our bank, explaining the situation, and provided them with a link to this page. We requested that they remove the charge from our statement - not sure if it will be resolved.
FYI - if you have the filing fee, you can file a complaint at Consumer Complaints (do an online search - it ends in org). We did not have the money, so I went to the website of the Attorney General of my state and filed a complaint. I have no idea if this will resolve the issue, but I had to try. You can do a search to find the Attorney General in your state, and file a complaint online.

I was concerned about potentially being re-billed and logged into my eMusic account, which I had placed on hold 2 months prior. There right in front of me was a large button to REACTIVATE MY ACCOUNT. On the left side are Account Options, and under Account Information are text links for: Email Address/Password; Billing Address; Payment Preferences; and, Payment History. However, if the account is on hold, none of these buttons work. So, if a customer needs to refer to any of this information or make modifications other than, or prior to, clicking REACTIVATE, it's impossible.

If you want to reach a live person by telephone, that number is hidden ONLY under the Billing Questions area of Customer Service. If you moved and need to change your address, cancelled out your credit card or wanted to change the billing card, access your billing history to find out which card you used for billing, or anything to do with your account, eMusic doesn't allow this. Because the online customer service form and phone number requires the last 4 or 8-digits of your applicable credit card, if you don't know which card, or if you selected PayPal as a payment option, eMusic cannot help you and will not proceed with either of these processes. I used this analogy with the eMusic customer service rep I spoke with, I have an answer I need right away, but you have to also guess the question! I mean, how can I provide the last 4 or 8-digits of my billing card, if I'm using Paypal?

How can I change my billing info & address, access any billing history, send an Email to customer service or provide my info by phone without REACTIVATE? Answer, you cannot. It's this simple, no one thought this out at eMusic. It has way too many problems to survive, long term, without seriously overhauling everything to do with how customers can access and modify their account information. I just hope for the CEO's sake that the Board of Directors or shareholders don't find out about this.

If you are reading this you have obviously been ripped of by this company, and if you are like me you are amazed with all of the tricks used against other people like yourself, so what can you do besides posting the way in which they got your money for nothing? First of all you need to be proactive. Contact your card company and/or paypal and stop all payments to emusic. You will find them very helpful and it is the only way you can safely stop payments, since one of emusics tricks is to stop one account only to start a new one simply because you contacted them.Contact the BBB in New York and file a complaint. They are slow to respond, but long term it may be the best way to alert the companys who embed emusic's service with their products about the true nature of this company. Contact the company directly if emusics advertisement came with their product. They will be an effective advocate if they receive enough complaints. Another avenue to pursue would be the attorney general's office in New York. Any of these actions involve a little more work on our part, but will be be more effective than posting complaints that most people will see only after they have they have been ripped off. Remember to keep your complaint professional and business like, and include any and all current information you have on them [one of their tricks is to keep shifting contact information, and you have no account number in case you didn't notice].Some people have said they were mocked when posting a complaint, but this is most likely coming from employees of emusic, this will not happen to you when you contact any of the above. I was able to recover some of the money emusic took from me, and I have an open case with the BBB. Remember a couple of points, none of us were looking to get something for nothing, and a reputable company does not prey upon people who come to them with honest and ordinary expectations of what to expect in dealing with what looks to be a legitimate business. Although I am surprised that a class action suit hasn't been brought against emusic, that doesn't mean we can't take action on our own. If you have had success in dealing with them, or have ideas on how to, please post it, especially if it is something that can be done to protect people before they send emusic their account information. LETS ALL WORK TOGETHER AND TAKE THIS TO NEXT LEVEL BY TAKING PROACTIVE ACTION! I don't think I have the savvy to lead the charge on the internet, but you are out there reading this right now and other people need your help.