Encore Nationwide
Reviews and Complaints

This review is without merit.

To start, this person was not an employee of Encore Nationwide.

We worked with this person as an independent contractor. There were many issues working with this person.

• Canceled events without calling (no call/no show).
• Accepted an event and then demanded a higher rate. When we would not approve a higher rate, this person proceeded to email everyone in the company (multiple times) demanding a higher rate.
• Due to the overwhelming number of emails that this person sent and the no shows, we decided to deactivate this person.
• The deactivation along with our unwillingness to raise the rate, sent this person into another email harassment barrage.
• Then this person threatened mass social media negative reviews as a retaliatory attempt.

Allow me to speak my mind here a little. This is what the world has become now. Someone feels slighted (right or wrong) and they take to social media to release their frustrations. Plus, they are allowed to do this anonymously (although we know this person). Complaints board, along with many other review sites take no responsibility in verifying both the content and the person reviewing. In this case, this person felt slighted because she wanted a higher rate and when we did not approve it, they went into a rage. They sent hundreds of emails. Posted to multiple sites. All because we did not approve a higher rate for a few hours’ worth of work.

I believe reviews are vital for any company. However, the reviews should be truthful, verified and NEVER anonymous. State facts….and not subjective opinions or blatant revenge reviews.

Like I said to you many times, Lani. We receive all sorts of requests (clients, staff, vendors, etc.) all day long. While we take every staff inquiry seriously, it does in fact take us time to review all cases. In most instances, we have to check with multiple people to make sure we are seeing all the facts, so we can make a sound judgment.

As you stated above, when I did not respond fast enough that is where you lost it. You started with your rants, negative comments….all while I was trying to help you. How eager do you think anyone is going to be to help you, when you are bombarding us with emails (insulting us) and taking to social media to blast us with false and negative claims? Why would we want you to represent us or our clients? Why would any agency reading this want you to represent them (they could be next on your blast list).

Once again, I am sorry that you did not like our responses or my response time. However, that does not make us wrong or a bad agency. That is you getting upset when you do not get what you want or your way.

My advice to you is open your own agency/company. Then you can run things the way you want!

Good luck out there.

Mark kwasnica is a crying, whining, thinks he is better than everybody, overaged girl who argues with girls over parking fees and other stupid stuff for no reason.. I totally agree with encore ..

Here is the scan of the cashed check sent to Mr. Kwasnica.

Further details on Mark Kwasnica:

Mark worked through Encore on March 23rd. Below is a scan of his cashed check that was cut and mailed on April 22, 2011.

Sorry Mark, but your allegations are false.

Larry Hess
lhess@encorenationwide.com

Hey Mark!

Great to see you are still at it! So glad you stole my picture off of Facebook. I guess you never do anything fun with your spare time? BTW, that picture is of me as a part time VOLUNTEER ski patrol, where I volunteer my time for the safety of others and to give back to the sport I love.

For everyone else that reads this, here is our official stance on Mark and his endless lies and slander.

Many of you have received or seen emails or posts from a person named Mark Kwasnica. His posts falsely state that he and various others have not been paid for work completed in Las Vegas. Encore Nationwide takes all complaints very seriously and believes it is important to provide facts responding to all negative comments made with regard to the Company.

First, it is important to note that Encore Nationwide utilizes approximately 40, 000 active independent contractors. These independent contractors each sign an independent contractor agreement which stipulates their agreement that they will wait at least six (6) to eight (8) weeks for payment. This policy is consistently implemented throughout the Company. On average, individuals are paid within three (3) weeks, but depending upon the promotional event, it may take the full eight (8) weeks as provided in the independent contractor agreement.

If independent contractors are concerned regarding the speed in which they are paid, they have multiple Coordinators employed by Encore who can assist them in understanding the independent contractor agreement, investigate their concerns, and respond in a timely and professional manner. In some cases, independent contractors do not recall the agreement that they signed and do not reach out to the Coordinators to assist them with their concerns prior to engaging in a negative campaign against Encore.

In the case of Mr. Kwasnica, a check was sent to him approximately six (6) weeks after completion of his work, and thus, two (2) weeks prior to the expectations set forth in his contract. Accordingly, his allegations that he has waited over ten (10) weeks for payment is patently false and unsupportable by Encore’s records of his work for Encore as an independent contractor.

Encore Nationwide takes pride in its support of both its Clients and the independent contractors that serve its Clients. If there are any concerns related to these false allegations, or otherwise, please contact Larry Hess at lhess@encorenationwide.com.

I've worked for several companies and Encore is my favorite. I choose promo companies for the flexibility, due to kids activities. In exchange, I understand payment for any promo company depends on the client ( and maybe their client) paying on time. Encore states 4-12 weeks, plus there is a clause in there about when the client pays.The longest I have waited was 8 weeks, which was well within the expected time frame. They pay above industry standard, one of the highest paying companies in my area. They pay for training time. They have paid me for time I spend online for them. Other companies don't do that. When they make a mistake they take care of it. I showed up for a show on the wrong day due to an Encore error and they paid me for the whole show, even though I ended up being sent home to hang out with my hubby. All promo companies have a policy about staff no-shows that is pretty clear, one late call in, one no-show, and you can be gone. Yet when I called from the ER to tell them I wouldn't make it to a show that started in just minutes, the only response I got was a call from my wonderful booker asking if my daughter was okay and telling me not to worry about the show. If you want a bi-monthly check, try a retail store. You'll only make minimum wage, but it will be in your account on time every two weeks. The stuff you complain about is standard for this type of work. The company isn't the problem. Your understanding of the contract is.

I also work for Encore and worked a holiday Fragrance event...I am owed $400 and it took me about 2-3 weeks to even get someone on the phone to speak with me and once I did, she explained that, counter to the "up to 14 days for checks to be processed" info on their website, that the specific brand I had done the promo for, took up to 8 weeks. SERIOUSLY! I cannot wait 2 months for my payment. Overall, my experience was super irritating in ever area to do with the booking/contact person for the event. Most of the time I was not even able to leave messages because her mailbox was full...Also, when I did leave messages, she would: 1) not return my calls at all, 2) Call me back MANY days later and instead of leaving a message with an answer to my question (I was at the gym and phone was turned off), she left a message saying that she was returning my call and to call her back..ahhh! then, 3) I called her back multiple times and a week or more later, she calls (I thought the world had stopped! she actually used the phone!) and she told me that I can expect to wait 2 months to receive the money. Super cool! I told her, "In the future you should tell employees if the payment policy is different than it is stated on the web site and also, I cannot even accept job offers that are being sent to me from Encore b/c I am broke and waiting for my check, to the point that I cannot afford gas!
Super frustrating in the payment and contact with the booking agent but otherwise, I did enjoy myself lol and the in-field contact was EXCEPTIONAL. If I ever receive my $400, I will definitely work for them again b/c it's good pay (if you actually receive it) and a fun job.

Hello!

According to our IC agreement that everyone signs, payment can take up to 8 weeks.

You have two options when calling about payment.

Call the person who booked you for the job. Or email talenthelp@encorenationwide.com

If that doesn't work, send me an email with all the details of the event you worked. I will need full name, dates, promotion names and locations.

Larry Hess
CEO/Owner
lhess@encorenationwide.com

I have not recieved payment yet either. I worked the final four at&t event in Houston 4/1-4/3. I have called and emailed them and a guy got back to me saying his accountant was behind working on Marches invoices. He said he would get back to me when he found something out and he has not gotten back with me and that was at least over a week ago.

Hello!

We are not going bankrupt. Not even close.

Payment can take up to 8 weeks. Everyone agrees to those terms when they sign up to work through Encore. It is in the IC agreement.

You have two options for tracking down your check, if you do not receive it within 8 weeks.

Contact the person who booked you for the job. Or send an email to talenthelp@encorenationwide.com.

If that fails email me.

Larry Hess
CEO/Owner Encore Nationwide
lhess@encorenationwide.com

They also owe me for over 3 months. I'm all for taking legal action at this point. If they're not bankrupt they will be when we are done with them. I'm sure we can't be the only 3 people that haven't been paid and this is ridiculous. I love that they keep sending me offers and someone even called me about working an event. My thoghts not in this lifetime and stay far far far away from them. I work with 3 other event companies and they have all paid within the standard 1 month.

I agree! They've been a nightmare lately. I'm no longer accepting work with them for all the same reasons mentioned by previous posters. One of the payments I'm waiting on is past the three month mark. I'm starting to think that I might never get paid for that job. If you do promotional modeling for a living, I would avoid this company at the moment. There are plenty of other companies out there who I know will pay me when they say they will. I do not need to play Russian Roulette with my finances by working with Encore.

Yes, I think they must be going bankrupt. DO NOT ACCEPT WORK WITH ENCORE NATIONWIDE RIGHT NOW! They will not give me a straight answer regarding work performed over eight weeks ago. I received an automated email suggesting I'd agreed to be paid in 8+ weeks, really? (The owner of the company himself says 6-8 weeks in one of his many responses to on-line complaints). They used to pay slow, but they paid. Now, I'm not sure.

They also mentioned, in the same automated email, that they were running slow with some payrolls right now (7-8 weeks or so). This email blames pending payments from clients.