Enercare Home review: Billing and customer service 1

I have a major compliant with Enercare company.

I have experienced terrible if not nonsense behaviour from ALL staff at Enercare. I am extremely disappointed at the behavior and unprofessionalism from the staff at the customer service here.

I have moved into my property 31 Juldan Place, Woodbridge, on October 12 2022 prior to this my property was rented by a tenant for the period from September 1 2021 to October 11 2022. I have been billed several times with a balance of over $500 for the water heater rental. Upon receiving the bill initially I had called Enercare customer service who advised that 'I should not worry about the bill and he assured me that I will have zero amount to pay'. I asked for the Manager to call and was advised 5-7 business days a Manager will call. No one called me. I then called again multiple times to escalate the issue as the bill was for the period when I was not in the property so it is not responsibility to pay. ALL agents agreed it is not my responsibility and that they will create a ticket and will escalate with the Manager to call me back. But again NO manager has called me neither has anyone made an attempt to get in touch.

I have now received a letter to pay the bill before January 4th 2023 otherwise interest will be added! What type of company is this ? They don't listen to a customer and are still sending me these bill statements when my dispute is open and there is no attempt to resolve on this on their side. I even sent the tenancy agreement to prove that a tenant was in the residence but again that was ignored and nothing was followed up from this company.

My last correspondence was on December 22 2022 with a staff member at Enercare who assured me a Manager will call me for the 4th time and she even promised to call me back the next day at 11am. Guess what, again no follow up and no update on my dispute but just the bill asking for me to pay. Why is this company doing this? Is it not clear that I was not in the premises! My ticket number is [protected] and I don't even believe anyone has looked at this nevermined my account.

I have another property which Enbridge provides gas service to in Barrie. There the gas bill along with the water heater rental are combined together. However, here in my this residence 31 Juldan Place, Woodbridge location where my complaint is there was no update provided to me or my tenant either about this water heater rental bill during the whole year that they were renting. My tenant always paid the gas bill on a timely basis and the surprise of the water rental bill was provided to me after a WHOLE YEAR when my tenant already left the property vacant after his lease term! what time of nonsense is this!?! I am always paying all my bills in time, actually in credit all the time and this is how the company treats me. I need a call from a Manager ASAP otherwise my complain will go further until there is a resolution. IF this is not resolved by tomorrow I will be going to the head office to complain further, the better business bureau and the mayors office and more.

A very disappointed customer.