![Enterprise Financial Group [EFG] Customer Service Phone, Email, Contacts](/images/business/150-150/131863/enterprise-financial-group-efg-companies.xx%26oh%3Decc263d7fab796af458d35c4ad77a2c7%26oe%3D5db403fd)
Enterprise Financial Group [EFG]’s earns a 1.0-star rating from 0 reviews and 8 complaints, showing that the majority of clients are dissatisfied with financial products and services.
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Extended warranty
I paid nearly $4000 for extended warranty on my Ram 3500. It has blown a head gasket and EFG refused the claim. They took a full week to tell me the repair was not covered because my engine had an unauthorized module on it to improve fuel mileage. They said that was covered in my contract which I never received. I had to look up the contract that I didn’t sign on their site. EFG company is a rip-off. You should not get the extended warranty from them.
Desired outcome: I want the entire amount of $4000 back because I have to pay for a rental and the repair.
Service warranty
I purchased a 2011 Mazda 3 vehicle at my local Subaru dealership and bought the gold coverage from EFG. Purchased 9/14/2020 for 2397.00 for 48 months. Had to get a oil change and technician said I needed transmission oil pan ASAP. Brought car to garage & he ordered part and I showed that garage my contract and he said it’s covered. Part came in & EFG said...
Read full review of Enterprise Financial Group [EFG] and 1 commentBraintree Auto Works submitted claim for payment not received.
On 6/12/2021, customer came in for repair of PDC sensor for their BMW 2017 X3, vin # 5UXWX9C51H0T00271. The customer gave me her warranty policy #[protected] and I, Wing Seto, Manager at Braintree Auto Works, in Braintree Massachusetts called EFG Vehicle Warranty Company at [protected] on 6/14/2021 for an authorization and spoke to Tim and he stated it is covered under customer's warranty policy and approved $435.50 for parts and labor, and I faxed our repair order #GT3870, after receiving authorization number 13B-A0D39 from Tim at [protected]. 30 days had passed since initial contact and no payment has been received. The amount approved for payment is $435.50 and our company has not receive this payment. I called and spoke to Tim in July about not getting the payment and he stated he would submit the payment. Can I contact the Attorney General's Office in Massachusetts to file a complaint or file a claim with Small Claims Court?
Desired outcome: Payment of $435.50 as soon as possible.
Is Enterprise Financial Group [EFG] Legit?
Enterprise Financial Group [EFG] earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Enterprise Financial Group [EFG]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Efgcompanies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Efgcompanies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Efgcompanies.com you are considering visiting, which is associated with Enterprise Financial Group [EFG], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Efgcompanies.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Enterprise Financial Group [EFG] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Efgcompanies.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The efgcompanies.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Enterprise Financial Group [EFG]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
car extended warranty
I purchased an extended warranty in August 2018. I filed my first claim on 11/21/2019. I received a call from an EFG representative telling me that the third party vendor that sold me the warranty should have never sold it to me due to Carfax report they pulled that showed insurance company reporting that my car was totaled in 2016. I explained to the representative that there was a massive hail storm in San Antonio, TX that year and that car received major cosmetic damage to exterior only. EFG representative said EFG was going to cancel my warranty and deny my warranty claim and that I would have to contact the third party that sold me the warranty for a refund. I asked the representative 1) why I was just being told this now after having paid almost $1, 200 in monthly premiums and 2) why the fact that I was sold the policy when I should not have been (per the EFG rep) a problem I had to deal with. I spoke to JR Auto Protect who sold me the policy and told them what EFG was telling me and the representative couldn't believe what I was being told. I told the representative that per EFG I would need to get a full refund from JR Auto Protect. The representative said he would call EFG and that it would take 6-8 weeks to process a refund. The bottom line is 1) I have a $1, 500 claim that EFG is denying; 2) per EFG they are cancelling the warranty; 3)I have a $1, 200 refund due from JR Auto Protect per EFG that I am not sure I will ever receive. HELP!
advertising/robocalls
In late March, early April I started receiving illegal robocalls from a marketing company connected to EFG Companies. After writing to complain I was contacted by Scott Knapp. Careful, this guy has been with the company 10 years and he is a very smooth liar. He will pretend to be concerned and will ask for detailed info so that he can "investigate". Don't let him fool you, no amount of info sent will satisfy him Scott Knapp and the President John Pappanastos both know that the 3rd party companies they use for marketing purposes use illegal Robocall methods. They understand quite well that these marketing companies are not calling potential customers back one call at a time.
Since these illegal Robocalls are bringing in so much money to EFG Companies the only way to get their attention is through lawsuits. Individual suits are great, but it will probably take a million dollar class action lawsuit to make Mr. Pappanastos stop. Again, don't waste anytime talking to Scott Knapp, he could of been a great Hollywood actor the way he "pretends" to be concerned about this Robocall issue. He's making a huge yearly salary to lie and deceive.
If you do have the unpleasant experience of talking to Mr. Knapp ask him for the name and addresses of all the companies that market on behalf of EFG. He won't give out that info. Of course, he has to protect his shady marketing companies.
Extended Auto Warranty Scam
This company provides an extended auto service warranty that is extremely ambiguous and is structured in such a way that you dont end up getting any claims approved. They sell the contract by mentioning a list of parts that are covered, and do not mention anything about the vehicle parts that are not covered. The list of parts that are covered are written in broad terms that make it seem like everything is covered.
In reality the more expensive parts end up not being covered. When you file a claim for repairs they just casually tell you that the part that needs to be replaced is not covered becaue it is not listed in the contract. It is extremely misleading and not at all worth the money paid upfront to purchace the warranty.
In my case I paid 2000$ to get "platinum" coverage for a 2007 bmw 335i. They refused to cover the oil filter housing gasket, and GWS gear shift module + programming which both cost me another 2000$.
Please never purchase anything from this company.
Hi, my name is Alex Drasil, and I"m the Claims Director here at EFG Companies. Thank you for your feedback. I'd like to speak with you directly about your experience, and I'll need a little more information in order to research your claim. Please call me at your earliest convenience at my direct line: [protected] ext. 8337
Thanks again, I look forward to hearing from you.
Extended Warranty Scam
Attempted Scam. Three days ago another representative of Enterprise Financial Group, Inc (EFG) called me (I'm on the don't call list) with their usual extended warranty scam. He tried to sell me what he claimed was an extended warranty that was every bit as good as the factory warranty for my ten year old vehicle. He wouldn't show it to me and demanded that I pay him $395 down on a total price of $2, 975 after which he said he would send a package in the mail. He said I'm totally protected because if I don't like it, I can just call him to cancel within 30 days for full refund. I get 5 or 6 calls per week from extended warranty scammers such as EFG or their partners in crime. Their contracts are worthless and when you cancel per their procedure, they refuse to give a refund. I ordered one once to look at it and had to file a dispute through y credit card company to recover my money. Don't ever send these scammers money.
I've talked to several service managers at large dealerships and they say it's very rare that EFG authorizes any repairs or services under what EFG misrepresents as "extended warranties." They say customers repair claims are nearly always denied by EFG. EFG falsely claims their contracts are just like the manufacturers' warranties. Consumers are given the hard sell by EFG and their partners in crime (who make huge profits selling these worthless contracts), promising that nearly everything but a few maintenance items are covered. EFG is the kingpin and provides the sales scripts for their partners to use in the hard sell and deception.
At first glance, EFG contracts seem to provide some coverage. But when one carefully reads the fine print, you find that EFG's contracts are packed with specific exclusions and very little if anything is actually covered. To eliminate everything not specifically excluded, EFG's broad pre-existing condition clauses and normal wear clauses are all EFG needs to deny any claim. If a part broke, it must have a had a design or manufacturing defect. Or, it just wore out. By the time consumers realize the contracts are worthless, they may have paid thousands of dollars to EFG.
For Alex Drasil, EFG. None of the complaints about EFG on this board were about how fast you pay invoices to repair shops for the tiny percentage of total claims EFG approves. The issue is that EFG approve so few claims that your contracts are virtually worthless (other than for lining your pockets). Also at issue is that EFGs sells its worthless contracts through deceptive marketing, not to mention the millions of illegal robocalls it sponsors. Last but not least is that EFG refuses to provide refunds required by law and promised by your marketers. Mr. Drasil, your talk of having ethical business practices is ridiculous in view of EFG's blatant scammery.
By law most states require that the likes of EFG provide a refund if customers cancel these worthless "extended warranty" contracts within 30 days. Anyone who buys one and carefully reads it and researches how unhappy people are after trying to get EFG to pay a claim will want to cancel it. EFG sales people and their partners con people into buying these contracts over the phone site unseen by promising that they can get their money back immediately if they cancel within 30 days. But reading all the complaints and legal actions, it's apparent that EFG has no intention of giving refunds.
Here are a few examples of actions being taken against EFG and their scams: "Minnesota Attorney General Lori Swanson today ( Sept 24, 2014) filed a lawsuit against Enterprise Financial Group, Inc. (“EFG”)—a Texas company that issues extended auto warranties—for its delays in issuing refunds owed to Minnesota consumers and its failure to follow Minnesota law.." See http://www.ag.state.mn.us/Consumer/PressRelease/20140923AutoWarranty2.asp
In October 2014, EFG lost its Better Business Bureau accreditation. On 10/07/2014 the accreditation was suspended due to recent government action involving the business's customer relations which indicates a significant failure of the business to meet standards of conduct expected of a BBB Accredited Businesses. - See more at: http://www.bbb.org/dallas/business-reviews/auto-warranty-processing-service/enterprise-financial-group-in-irving-tx-43000255#sthash.QlpWpJiD.dpuf
EFG's John Pappanastos' and Alex Drasil's claim that EFG does not make outbound calls to sell vehicle service contracts and doesn't endorse that practice by its partners is false. I have received numerous unwanted calls both from individuals who say they represent EFG and from their partner companies. The callers typically ask me if I still own a particular vehicle and transfer me to an agent of EFG or its partners who commenced the sales pitch.
Regarding federal and state laws on Do Not Call Registries, it makes no difference whether the calls to numbers on them are made directly within EFG and their partner companies or whether EFG had them conducted by third party call centers on their behalf before transferring the calls to EFG or its partners. They are all still illegal calls attributed to EFG under the law.
When I checked caller ID number these callers transmitted, I found that the call centers EFG and its partners use to initiate these calls to me on their behalf hid their real telephone numbers by spoofing other numbers such as an out of service or invalid number. Their elaborate effort to hide their real number by transmitting false caller ID information to prevent identification shows that they know their calls are illegal.
It's preposterous for EFG officials to suggest that they are not fully aware and responsible for the plague of illegal harassing calls to me and other consumers by EFG and its partners trying to sell its worthless "extended warranties" whether they make the calls themselves or have third parties make them on their behalf. Hopefully, the US Attorney General will prosecute EFG for violating the law. I also hope some enterprising law firms will file lawsuits on behalf of the consumers that EFG's call centers, whether internal or third party, have illegally called on their behalf.
I am still waiting for Mr. Pappanastos to make good on his promise in his October 30, 2014, post "to personally address each and every one of your comments in this posting." So far, the only thing he's done is deny that his company makes outbound sales calls to consumers.
Mr. Pappanastos of EFG statement that they don't make outbound sales calls is false and misleading. Yesterday, even though I'm on the don't call list and have asked EFG companies and partners numerous times to stop calling me, I received a call from Right Shield Vehicle Protection, 261 Commercial St, Pomona, CA 91768. The caller said they were an EFG company and attempted to sell me an EFG contract named the TechChoice which I later found posted on Right Shield's website http://www.rightshieldvp.com EFG directs its companies and partners who they share revenue with to make these illegal calls. That EFG outsources the making of these illegal calls to people on the do not call register and people who have asked them to stop calling them does not relieve EFG of their culpability. These EFG directed calls though its companies, partners, and subcontractors are violations of the Telephone Consumers Protection Act. Despite repeated request to EFG and their agents to stop calling me, I get several "extended warranty" scam calls from them a week and have gotten them for years. Whether the sales calls are from EFG companies or their revenue sharing partners that sell their contracts, the callers' sales scripts are virtually identical which shows how tightly EFG controls the telemarketing of their worthless "extended warranty" contracts.
I'll say i am just getting to know EFG. From their behavior and all comments on this and other complaint boards they will pay a few small claims, but even then will have an excuse to not pay full claim. I think when most if not all people sign up for these warranties or service contracts, they are expecting and lead to believe this is major coverage for major break downs. This is not true, they will pay a few small claims that literally anyone can afford, a few hundred dollars. From my research they will pay an attorney more than they were going to pay out on the claim. This is not a nice group of folks. Remember when you purchase a service contract you might pay lets just say 3000 dollars, so you think wow i should have great coverage for that amount.. well not true, this is how it breaks down, the car dealer you bought warranty from gets about 2000 dollars, the company name on the warranty gets about 500 dollars and the people who actually administrate or pay your claim EFG get about 500 dollars. So spread that over 4 or 5 years. you are in effect paying 100 dollars a year for what could be thousands and thousands for even a miner breakdown . These folks can not afford to pay out anything with that business model, it's that simple. It is a scam, and its misleading anyway you want to frame it.
Hi, my name is Alex Drasil, and I am the Director of Client Management Services here at EFG Companies. I can assure you that we are in the business of honoring our contracts, not denying claims. If a claim is within the scope of a customer’s contract coverage, the claim is approved. All coverage is clearly stated in the contract, and we pay millions of dollars in claims every year. That is why we have an A+ rating with the BBB, and why we have received more national awards and certifications for customer service than any other product provider in the industry. If you are a contract holder and have questions about your contract coverage, we are always happy to walk through what is and is not covered – both before and after contract purchase. As a matter of fact, we have published an easy guide to buying a VSC on our website, to make sure customers know what they are buying when investing in a vehicle service contract: http://efgcompanies.com/contract-holders/vsc-your-easy-guide-to-buy.aspx. Again, if you have any questions, we’d love to speak with you directly. My number is [protected].
Boy you have been sued so many times in multiple states by State attorneys and others. How do you stay in business? As we all know, an A+ rating from the BBB is NOT based on customers satisfaction, merely on how quickly you respond to complaints, whether or not they are resolved. A+ rating is a total marketing scam. You don't get one unless you pay the BBB money first. And then you have the audacity to put "Fortune 500" on your website. Very misleading for a company that desperately needs credibility. Same for your vague reference for a "relationship" with insurance companies. What does that mean, you do lunch from time to time with them? They insure your building.
I am very upset at the deceptive practices from EFG. As with any other customer who purchases an extended warranty/contract with anyone they make their decision based on what is promised in the list of covered items… Attached is a copy of the inside(s) of your pamphlet that displays ALL parts/components covered under all levels of coverage and I chose the Platinum level in order to be protected for as much of the car as possible. Your warranty/contract DOES NOT state anywhere in it / on it that it includes the use from a previous owner as a part that I may be punished for if any of those parts go out and will be refused coverage. I purchased this warranty to be covered from my point of taking ownership until my warranty/contract term ends. As with time ANY vehicle will have parts to go out because the minute the wheels turn on a car that’s normal for any vehicle; however, a Customer is offered and given the option to purchase an extended warranty/contract to cover them for a certain number of miles and/or number of years so that if ANY of this happens, they will be covered for the repair less any deductible.
It is my unsatisfied experience with EFG that you pick and choose which repairs you are willing to cover and which of those you choose to deny. I have had past repairs covered under the warranty that you paid and those too from normal wear and tear but from the previous owner. I have barely had the vehicle in my possession 2 years and it is barely driven so the repairs that have come to be needed is NOT from my use or neglect. They are simply failures that happened at an in-opportuned time and that is the reason I or anyone purchase an extended warranty/contract to be covered for these costly mishaps. EFG is contradicting itself and fraudulently promoting the purchase of its warranty to customers leading them to believe the components listed in the brochure are covered when in actual reality you attempt to put in the contract that it doesn’t cover any of this if its normal wear and tear. I don’t know of anyone who would or are capable of intentionally tearing or breaking any of these parts on their own so they can have them repaired and covered by a warranty/contract.
Both repairs that were covered by EFG were due to normal wear and tear and it was time for these items to be replaced. Those parts (fuel injectors and a/c cooling fans) were either a failure or a breakdown but either way it was from normal use of the vehicle. If the normal wear and tear clause was to be honored, then ALL PARTS THAT BREAK ON A CAR is normal wear and tear in some sort of way as long as the vehicle is in use and NO part should be covered by any warranty/contract entity; and there is NO REASON a customer should be offered to purchase ANY extended warranty/contract because it is useless and will not cover ANYTHING. So basically EFG is and has ripped off a lot of customers with false promises of warranty/contract coverage on parts that are not actually covered. EFG is using a double edge sward to its customers by stating in one way they are covered but then in fine print you’re really not covered if you are driving/using the car basically.
Gosh this consumer guy sure is thick. And gullible. Definitely not the sharpest tool available in the shed. Well DUH! The telemarketers are saying they are representing EFG so that must be true, right? Wrong sir, these telemarketers are saying they are EFG because you probably asked them harshly "what company are you with? " So knowing that if they say the name of their little fly by night operation with a terrible BBB rating the chances of them selling a contract is much lower than if they say EFG, which is a reputable company in the industry, despite whatever it is that you say. I only know this because I had to get a second job to make ends meet a few years back, and I ended up screening calls for a vehicle service contract company that sold EFG policies along with other company's policies as well, and some of the people working there would represent themselves as the administrator because its actually aname that a customer can quickly look up and verify is real. Now they were definitely not supposed to be doing that, and would often get into trouble with the management for doing that.
Once again, the calls you are receiving are not initiated, sanctioned, approved nor endorsed by EFG. This now is the fourth time that we have responded in an attempt to understand the details of this situation and ask the questions we need in order to help you. As EFG’s President and CEO, I have made myself directly available to you because I consider you, and all aspects of EFG’s customer service, important. This is evidenced by the customer service awards that we have achieved this year alone. I am now providing you with my personal cell phone number in another attempt to help you: [protected]. If you do not contact me, I have to assume at this point that you are not interested in EFG engaging with you to help resolve your issue. Thank you for your time, and I’m sorry that you had a frustrating experience regardless of the fact that EFG was not involved.
Hello, my name is Alex Drasil and I’m the director of claims here at Enterprise Financial Group. We have been investigating the phone call you received since you left this report and I wanted to contact you directly to thank you for the feedback. EFG does not make outbound calls to customers to sell vehicle service contracts, we do not endorse this behavior by our partners, and we take direct action if it does happen. If you could contact me directly so that I can get more information from you about the phone call, then it will give us what we need to investigate this immediately. My number is [protected], Ext 8337. Thank you!
Just today I received a phone call from a number [protected] and the lady on the phone told me she was representing Enterprise Financial Group. I was also told that I would have to make a decision during the phone call, that the company does not accept call backs and if I say no, they will close my file and my car will be left out without a warranty. I don't know about most people, maybe that's ok for them to be bullied into paying hundreds of dollars and signing themselves up for a payment plan up front for something they have not seen, could not verify and discuss with their household members, but I just can't do that. If I'm signing up for something this serious I am not going to do it over the phone without reading the fine print and checking all the paperwork. When I explained that to the agent she seemed to be displeased and said that I will have 30 days for that and if there's something I don't like I can cancel. Maybe. I've heard numerous stories when it's easier to walk to China backwards than to get a refund for a "no questions asked trial period". And even though I can always file a complaint with my credit card company I have better things to do in life. So if EFG wants my money, they should allow their potential customers to be able to read through what is being offered, assess the risk and only then decide instead of scaring them into buying over the phone.
Chesla petterson
[protected] just called me in after questions ask by me I got the name and enterprise finacial group. Which lead me here Mr. Like I told the guy I do large construction for a living I risk my life everyday for my money.
Again, I am making myself available to you for a conversation so that I can understand the calls you are receiving as they are not sanctioned, approved nor endorsed by EFG. I will be happy to share with you how swiftly and immediately we deal with any issues wherein employees of authorized sellers do not follow state and federal guidelines and regulations. I am interested in any specific detail you can give me as to the area codes from which the calls are coming, any name (first or last) that the person calling has given you, and your actual phone number to which the calls are coming so we may audit our authorized sellers’ databases to find out if it exists in any of them. Please email me at jpappanastos@efgusa.com so that we may address your situation.
I’m John Pappanastos, President and CEO of EFG Companies. EFG has served consumers for close to 40 years and we take customer service very seriously. As a matter of fact, we were just designated as a Center of Excellence by Benchmark Portal -- only the top 10% of companies benchmarked receive this ranking. I would like to personally address each and every one of your comments in this posting, starting with the fact that EFG does not make any outbound calls to consumers in an attempt to sell vehicle service contracts. I also want to provide you some insight into our company’s positive record of paying claims. Please email your phone number to me at jpappanastos@efgusa.com so that we might arrange a time to talk. Though it doesn't appear that you have either a contract or a claim with us, I’m happy to talk with you about our company and how we serve our customers. Please reach out to me at your earliest convenience.
Well now...one usually does not see a reply such as this unless it can be backed up. This reply makes a difference.
Mr. John Pappanastos, respect sir.
-Demetrios
Contract Cancellation Fraud
On January 26 2010 I purchased a vehicle service agreement from EFG Companies. I agreed to pay a deposit of $160 and agreed to pay the balance by monthly installment. I was given 30 days to review and/or cancel the contract for a full refund minus $25 processing fees. On February 23, I contacted the company and notified them that I wanted to cancel the contract. I then signed the cancellation notice per the contract same day and put it and a check for $25 in the mail. On February 26, 2010 my account was charged the monthly installment of $140.75. I disputed the amount with the company. They told me I had not sent them the correct forms. I told them I sent exactly what was included in the contract packet they sent me. They then sent me an additional form to fill out which I did. In March they sent me a letter and returned my check. The letter stated they were in receipt of the cancellation and indicated I should contact my financial institution whom they had told they would work something out with me and that they would issue the credit. Per the direction of EFG and MEPCO or DP Warranty my credit card company was asked to again charge my account and stated to my credit card company (USAA) that they would work something out with me. I waited to hear from them and when I did not hear from them I initiated contact. On EFG stationary they told USAA in letter that I signed the cancellation form which officially cancels the account but went on to state the dispute is not valid and that without proper paperwork they are unable to cancel an account. They went on to state in their letter to USAA that I am owed a refund minus the processing fee and that that it will be credited back to my account after the dispute is settled. They never settled the dispute and I was never issued a refund! Brian Maloney Customer Service Manager at MEPCO phone [protected] signed a letter to USAA on April 1, 2010; Joey Cavallaro sent me the additional form on March 18th which I faxed back to him. Absolute Auto Protection (EFC Companies) sent me a letter on March 24, 2010 from Client Services stating the cancellation was processed. I’ve also spoken to Lilly (fax #[protected]) on May 14th and faxed info to her on May 15th and other customer service representatives from EFG.
Excellent discussion ! Incidentally, if someone is interested a EFG Cancellation Request Form, my kids used a fillable document here https://goo.gl/dRXZF1.
Just had to post this, I had bought a plan from MAP through the local Hyundai dealership where I bought my 2010 VW GTI. I have always been skeptical of after market extended warranties, but bought the platinum plan through my wife's instance. My car had a little over 50, 000 when I bought it. Long story short, I had some valve spring trouble and blew a valve in the head. Had the car towed to a VW dealership and they had to dismantle the head and timing chain, etc. They had to send it out out to get re machined and the repairs where extensive. The EFG/Motorist Assistance Plan covered it all and paid the claim, I was very happy with their service. I worked with Jesica Allen as my representative and she was professional and courteous.There was some trouble with the contact with the representative as far as timing the calls, but everything worked out. I was very glad that I had the coverage as it saved me a couple of grand in repairs. D Gordon / North Kingstown, RI
There appears to be a continuing theme here. More often than not, the customer seems very disappointed in the service provided. The customers along with the repair shops tell a familiar story from state to state; that the standard operating procedure is to deny claims and/or make it very difficult to get work authorized. Warranty providers offer to rectify issues and post a number to call to discuss grievances but it comes across as lip service. It would be extremely difficult to stay in business authorizing every claim that came across their desk but the pendulum evidently has swung so far to the other side of the spectrum that such a low number of claims are authorized that it looks like fraud. A clear cut scam. The business blueprint reflects such a rate of denial that there is an overwhelming complaints as opposed to compliments. As a company exec, if you pretend you can't see this and continue to read from a script, it becomes painfully clear that you have compromised any semblance of integrity in the pursuit of ill-gotten gains. Though you are obviously and understandably operating a business in a highly competitive market to turn a profit, your reputation of how you go about it is shameful. I have experienced the same negative results posted throughout this thread. The percentage of denials far exceed the percentage of authorizations and ethics and fairness are sidelined. I can only imagine the amount of money rolling in that never gets used to honor the warranty purchased that should, for all intents and purposes, be honored. Highly unethical and it is grabbing the attention of more Attorney Generals.
I purchase a 2007 BMW from south point Chevrolet in Tulsa ok February 2014 with 99850 mile was sold a premium Map given the sales brochure was was explained that they are really good and the premium warranty covered almost everything on the motor and transmissions, etc. A year and four months go by and approximately 25000 miles and I start having run problem. Car dieing under way and getting all kinds of engine fault codes. Cam position A, B, cylinder misfires, coolant operating out of range. Then one day coming home from work it stars running rough and dies at about 50 mile per hour. It restarts with the engine light on and runs fine. 1 mile later turning in to my driveway it dies again. This time it just clunks and then nothing, so I push the car to my garage and proceed to check all fues, purchase a new battery, still nothing. I take to a local import shop tell the shop about the extended warranty give home the sales card and contract number. About a week later I call and he says the starter is bad and he says that Map said to replace with a cheap aftermarket starter and they would only pay 2 hr labor and it would take him 3 hrs to do it. I told him to buy the good starter and i would pay the extra for the starter and the extra hour labor. Another week later I call the shop and they tell me the starter is done and the engine is running very poorly. I tell him to proceed with MAP for this issue as well. Weeks go by and he tells me they will not call him back. He found several TSB, s technical service bulletins on vanos and cam ledges scoring and he had requested claim to repair. Car has now been in the shop 2 months. Shop calls me and says they are send an adjuster to look at the car. He says they will find a reason not to pay the claim. 2 more week go by adjust take picture of the wheels and tires while he is there for a run issue and leave after other inspections. Next week shop calls me and says they denied all the repairs. Saying no failed parts. I call MAP and they tell me the same thing saying the shop didn't even has the starter. I drive 20 miles to the shop and shop has all the parts in a box excluding the starter. I wnd up paying over$3000 in repairs to the car. 2.5 months later. The car starts the same thing but this time loud ticking sound. This time I trailer the car over 100 miles away to BWM of Tulsa owned by the same company that sold me the car. They inspect and tell me the engine is bad.call MAP this time they tell first damage is from me not changing the oil enough then after I show oil was changed ever 3 or 4 months or ever 3000 to 4000 miles. They break down the motor finding metal all through it and in oil pan. MAP adjust comes out again. Asks the service writer if "this guy ran this car out of oil on purpose and is trying to force a claim" So now they are saying they can't find a failed part and say I ran the car out of oil. My diag bill will be $3000 to pick up a still broken car they keep saying I am damaging my self to get a claim paid. I have put calls in multiple time and requested multiple online email request. They have never called me on either repair attempts. Oh I am a director of service and have been in the repair and maintenance of very expensive boat for over 20 years. Completely insulting customer service. this MAP company is a scam to profit themselves and the dealers that sell this crap.
Purchased the silver plan on a used 2002 Dodge Ram 1500...had 98000 miles when I purchased... A/c evaporator out according to dodge dealership and SPECIFICALLY STATES EVAPORATOR ON MY CONTRACT! Received a call at work from a rep stating that since my compressor is ok they are refusing my claim! Wtf? Just because one thing is ok this voids my claim? So I will be contacting Texas attorney general in morning to file complaints and contact a lawyer.
Thank you for your post – we appreciate the feedback, as it enables us to further investigate a claim and all the details surrounding it. We have left you a number of voicemails to call us directly to discuss the claim – could you please do so? Contact me, Alex Drasil, at [protected] ext 8337. I am the claims director and will be able to answer any questions you have about the claim. Thanks again!
I bought a 99 F 350 and have had it for just under 3years. Had a break down on vacation on a Thursday July 2nd 2015. Transmission boiled over and had to have the truck towed along with the travel trailer. Cost to me 1350.00 Efg only will pay 100.00. They where called first thing Friday morning and we where told Monday or Tuesday for inspector. Had to rent a car to get around they paid for I day stating they only pay for rental based on shop hours for repair yet my papers say rental return up to max of 175.00. They found that the overdrive on shift handle not working correct and replace which they paid for but would not open transmission to check. 3 weeks later on trip with trailer and trans starts to not sift proper. Take it to local Ford dealer and am told they must send out inspector to test drive. Ford dealer said I needed to provide my TT for them to check transmission. Said not possible as it is in for yearly inspection. Inspector comes and refuses to drive truck without trailer. I call and get trailer out and takes inspector another day to return. Inspector turns in report that transmission has problem. Ford dealer calls on Weds and told they received the report and would call on Friday. No answer and they refused to let me talk to anyone in department that makes the decisions. The part they replaced caused the transmission to boil over and know there is a problem they have drug this out for 10 days and counting.
I bought a new 2015 X% from BMW of Morristown, New JerseyThe finance guy sold me a $2990, maintenance place which within a week i went back for cancellation and he refuses to do so
Earlier i was told it can be cancelled, i don't understand why tees BMW dealers are such a Ripoff.
Alex Drasil of Enterprise Financial Group (EFG) stated in a comment that he looked forward to speaking to those with complaints and putting to rest any issue you have. Here's an opportunity to put some issues to rest for everyone. When will EFG direct its employees, subsidiaries, partners, and subcontractors to stop making illegal calls to people on the national do not call register and to people who have asked you to stop calling them? When will EFG stop making deceptive, misleading and fraudulent claims during its marketing calls about what its "extended warranties" will actually cover? When will EFG quit stalling and refusing to provide refunds to customers in accordance with their callers promises and in accordance with law?
My name is Alex Drasil and I work for Enterprise Financial Group. I manage our claims division, and the comments shared in this post were given to me by our online customer service group. First, I want to speak on behalf of the company and communicate to everyone here how serious we are about customer service, and about keeping the strongest of ethical business practices. I can assure everyone on this thread that we are in the claims honoring business to legitimately serve our customers. In fact, 96% of payments are made to repair shops by credit card within one hour of invoice receipt. I would strongly encourage you to call me directly to discuss any concerns you have with a claim that you submitted. My direct line is [protected]. I look forward to speaking with each of you, and to hopefully put to rest any issues you have with your contract or working with EFG
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Enterprise Financial Group [EFG] Contacts
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Enterprise Financial Group [EFG] phone numbers+1 (972) 445-8300+1 (972) 445-8300Click up if you have successfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number 0 0 users reported that they have successfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number Click down if you have unsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number+1 (800) 527-1984+1 (800) 527-1984Click up if you have successfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number 0 0 users reported that they have successfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number Click down if you have unsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number
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Enterprise Financial Group [EFG] emailsinformation@efgusa.com100%Confidence score: 100%Support
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Enterprise Financial Group [EFG] address122 W. Carpenter Freeway, Sixth Floor, Irving, Texas, 75039, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Enterprise Financial Group [EFG] contacts
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