Erie Insurance Group
Reviews and Complaints

Claim# A00001021059
Policy # Q59-1512267
The investigation has been bull from the beginning! I have been a customer for over 10 years and this year I have had the worst case of bad luck, ever. My identity has been stolen, I have had my purse stolen twice, email accounts hacked, my bank account destroyed. I'm still not getting anywhere with that crap! My daughter is severely autistic and anything that I don't want her to touch I have to hide. I put my grandmothers jewelry in my dresser drawer for one week. An wouldn't you know with my crappie luck, someone came in to my house and stole everything of value in, what will one century be my master bedroom! I had my underwear pawed through and it was not cheap Walmart brand either! I have felt like I cannot turn my back for one minute. I feel completely violated by the perpetrators, the police department for not doing their job, the investigation, and your lawyer! It's despicable how I have been treated. I always here some bull that it's being looked into! I don't condone liars or be lied to. It's reprehensible that I have had to jump through one hoop after another. It's even more grating that nothing is getting done! At this point I don't know if I should even stay a customer of your company. I mean what happens if God forbid that I had an electrical fire or worse, your company has made it quite clear that I am not a valued customer. I supposedly am trying to get (free) money? First off I pay my insurance Incase of a mishap, I did everything by the book. An yet, somehow I am a fraud? Personally I think it's your people in your company that are false! I want this situation done with and in a timely fashion! My adjuster doesn't return phone calls and I am not kept in the loop about anything! I already figured that I am not going to see a dime, but it's not like money can replace heirlooms. So at this point I want to know if I have to worry about getting a lawyer because I'm going to be accused of insurance fraud or am I going to have a proper resolution? It's absurd that I have to even worry about such a thing! Is this really how you all treat the people that pay for your services?

I was backing out of a space in a parking lot and was fully out and about to pull forward when another driver flew past me and threw his car into reverse and rammed me (hard)! I have six witnesses and video from the parking lot that shoes that I was pulled out of the space as he drove past me and reversed and hit me, but Erie claims that parking lot accidents have to be claimed as 50/50% responsibility. I am not happy about having to pay my deductible for an accident that I did not cause, especially since I have been with Erie for over 30 years with only one accident many, many years ago, which by the way was not my fault either. I feel I'm being railroaded with no recourse because Erie doesn't want to fight for its customers. I was supposed to receive half of my deductible back since according to them it is 50/50 yet I still have received nothing and now of course the adjuster who handled my claim cannot return an email or phone call. I am very displeased with how Erie handled my claim.

feeling a bit discriminated here..our agent is Hmong we are laotion americans so what is wrong wit the pictures? I waited for our agent to show up and nope instead I get a copy of our statement ...through the building which I was not aware my agent would not be in. hmmm so why not sit and talk face to face since you did state that we weren't covered for 2 years.I wish I had a phone to show you guys how people take advantage of our low income family
my advice is to make sure to stop bullying us..
if I have to I will file a lawsuit and a civil lawsuit against falsifying my life

I submitted a loss claim back in Dec 2015, But they keep using a date that has nothing to do with when I submitted claim! They then started giving me run about it then they have a guy by the name Jeffery Peck who said he was an adjuster but I just recently found out he isnt one! The man from first time I spoke to him on phone was very rude and down right mean! He insinuated that I was lying ! When he came to my home he wouldnt look at damage to door and told me I was a liar several times! That he was going to make sure I was charged for lying! Now he has a Lawyer from Pittsburgh harassing me and all the information in the letters are inaccurate, said he called and left messages when I have no answering machine! Now the Lawyer says I refused to send papers in when I never received any! Then wants me to drive over 200 miles to see him! This whole thing has me in tears and not sure what to do! I have no way to get to Pittsburgh and way I have been treated through all this I honestly know they will just refuse claim! There is more I would like to explain but its hard to write it all down! Its gotten so bad my Agent even stopped working with them! Because my son used to have drug issues they want to automatically say he die it even though places that did have my items were shown a picture my Mr. Peck and the police and they said he was not the person who brought the items in! The police officer who was handling it was not happy when after several attempts to call him he would not return my calls so I went over his head and called his Superior to get the right claim number and have it put on file that he did not do when he was given information on the theft and shown door! The officer never once called around to any Jewelry buyers to see if my jewelry was ever brought in to be sold! I called some of the places that I could and they said they only give that information to Police! Things were brought up that has absolutely no bearing on anything and Mr. Peck had information on people who are not even a party to any of this, which to me is invasion of their privacy! The officer who came to my home for something unrelated to this claim but was the one who finally put in about the theft stood in my kitchen 3 different times and in front of another witness said that he knows my son Kyle was not the person who took the items! But because I went over his head to his Superior he wrote to Mr. Peck saying that he only filed the theft is because he wanted me to shut up and leave him alone! I am submitting the claim I put in and the letters I received by the Attorney! I go into envelope that Officer left at my door that was supposed to have my copies of my claim in it and I see he did not give me all my papers back! I know I made copies but would have to look for them! I need help please

Our Ehrie experience started when my son's car was totaled by a driver insured by your company. After being completely disrespected by the adjustor as well as his supervisor, and multiple calls later we signed the title over. By the way, we were not given a rental even though the car was deemed unsafe to drive by the collision place. After we signed the title over, we were handed the check and then threatened that if the car was touched before salvage came to get it, the adjustor would cancel the check and the check would bounce. Multiple calls ensued after this threat where the adjustor actually got out of his car to "posture" up to my son when my son told the adjustor to learn to respect women after the adjustor spoke so horribly to me. The adjustor said sarcastically, "Oh I'll be sure to save your number and call you when that happens." Calls were made to the local office because not only did we sign the title to the car over but now the adjustor was threatening to cancel the settlement check. So we had nothing. No car, no money. The supervisor, Mr. Lang, was very kind and took care of the situation, after calls to other individuals at the office. I deposited the check today hoping that the adjustor has not cancelled it. Michael Scheel is the adjustor. Paul Brim is his supervisor who was just as discourteous. I am appalled by Ehrie's customer service. Michael laughed in my face when I asked if he treated all customers like us

I have used the services of Erie Insurance. I wasn’t satisfied with their services at all. I have paid for the insurance and thought that it was ok. But the company cancelled it and I have known about it. When the tree hit my house and I applied for the compensation, this company refused to help me. I decided that other people should be aware of their actions and it would be safe for you not to use their services.

I had what I was told by my agent "excellent coverage" for my rental and home property. My policy got flopped around to another agency. Then when the city put pressure in my water line and blew out both their meter and my handle to turn off water- my sump pump was overwhelmed by the water and seized up- back flowing all that water. The city took 7 MONTHS to finally replace my meter - stalling and causing me LOSS of rent for that long. Erie adjuster (Kyle Jenkins) told me "they would take care of it" and stated it sounds like the city was negligent in handling my claim -gave me his email and asked me to send attempts to get them to come out to fix it the 7 MONTHS (including two claims filed with the city) Funny, the day I filed a claim with ERIE- I received a 'denial' letter sent regular mail dated July 30 (but postmarked August 6) from the City of Milwaukee giving me 21 days to APPEAL their denial - I immediately sent it to KYLE JENKINS of ERIE insurance - which he FAILED to address. Then Kyle Jenkins waited the 21 days and sent me a denial letter as well based on he didn't cover "water damage" - I could no longer appeal the City notice because it was too late- when I found out Kyle Jenkins was negligent in contacting the city on my behalf when they told me 'they would take care of it". I filed complaints to the Insurance Commission (which is a waste of tax payers money as they don't do a thing for the public!) - ERIE failed to address and acknowledge that I had an EXTRA policy I paid a extra premium for the would cover the damage I suffered. I also specifically told Kyle Jenkins that I was NOT filing a "water damage" claim as HE suggested when he recorded the claim and the negligence I was experiencing from the City Of Milwaukee...I didn't have any "water damage" - I had a sump pump back up from the overwhelming flow of water from the negligence of the city. (which the extra policy was for) Erie failed to CORRECT (not change - because I never filed a water damage claim) and Failed to even acknowledge to the Insurance Commission that I had a extended policy- Its been over 1 1/2 YEARS and still I am not made whole. I'm billed $800. from the city for their water meter, stuck with all kinds of loss of rent, had to throw out lawn mowers, pay the plumber to replace the turn off valve that Popped out of the pipe from the pressure the city put in my lines (not freeze damage!) and now - since the city replaced the meter they billed me an excessive amount for that meter- and installed it incorrectly - where now my turn off valve split from the weight (not from freezing) and I have to pay a plumber to fix it AGAIN> I did go to an attorney that told me that my issue is with ERIE and not with the City of Milwaukee because of their promise to "take care of it " from both my (new agent my old agent pawned me off on -kettle moraine Insurance) and did not - where I could no longer recoup any loss from the city. Erie also failed to acknowledge my extra coverage - they knew or should of known was in effect and valid for this claim, and they left me 'high and dry" without so much as a nickel pay out - and then they raised my rate over $200. to boot!.
I asked for the complete copy of my policy INCLUDING the Extra coverage 5 times- via the past 1 1/2 YEARS and was unable to obtain a complete copy via BBB, Insurance Commission or direct calls to ERIE insurance (which my attorney now needs to file a Bad Faith Settlement suit as well as the 3 other claims against ERIE. An attorney told me I'd have this problem because ERIE attorneys have a habit of 'making claims go away" by manipulating coverage statements. And another thing - that denial letter mailed by the city of Milwaukee was not mailed certified (as the law requires) - and it was mailed (postmarked) NOT from the city of Milwaukee - but from BROOKFIELD where ERIE attorney /and office is located - and mailed (postmarked) a week AFTER the letter was dated for the 21 day appeal time Erie was suppose to address. I would LOVE to post all the proof - I certainly have a lot of it...but right now I'm still waiting to even receive a copy of my policy and Extra policy from 1 1/2 YEARS ago! Recently I talked to Britney and June(June said she was "locked out of my file" - so she couldn't send my policy)

Erie insurance has been the insurance company for 2 rental properties. I luckily changed one of the properties to another insurance company when Erie would not honor a claim due to a Hurricane. They did recorded interviews with many of our tenants and contractor and after a long time of this nonsense they decided not to honor any claims, l this was the only claim that was ever filed in over 10 years of having them as an insurance company. I kept Erie insurance for 1 of the properties, but with highest deductible cause I know they will not pay out anything. They cancelled my insurance without giving me correct notice while I as out of the country. I know it is the law that I have to get proper notice. They are now saying that I owe them $100 for the leftover portion of the policy before they cancelled it. Their customer service department is condescending and anything but customer friendly. They try to act like they are doing you a favor by charging you money for providing NO Service. They are archaic and outdated because they do NOT have any online capabilities of letting people pay bills and get notified by email. I have told one relative about this and just got them to change to another company and I will continue to do this since they have decided to try to get $100 from me for absolutely no service. Never get insurance from Erie Insurance, NO Customer Service and most of the times they WILL NOT honor any claims. They expect you to pay premiums for a subscription to IMAGINARY services. Get real, provide something, for premiums, this is a joke!

To whom it may concern. After 37 years of paying auto insurance premium's and a decision to change to a more affordable company I was hit by a collection agency that Erie hired to collect on a cancelled policy. After 90 plus days of telephone calls I have decided to end the debate been and the mounting frustration, and yes, I wrote a check.

Thanks Erie for slapping me in the face on my way out. Great way to treat a customer! If anyone ever asks me for advice on Auto Insurance I will provide a less than favorable reference

Im a saleman for a local property restoration company who specialize in storm damage. I was asked by homeowner to handle this claim and call for a 2nd adjustment of his property damage because he felt that the insurance company didnt do a thorough inspection the first time.. So he called his insurance companies supervisor who told him no problem they would schedule it in rite away.. A couple days went by and no answer so I called the original adjuster at request of homeowner to get an answer of when we could do inspect, got no answer, I left a message and about 3 hours later got a call from the adjuster who was the most unprofessional person i ever had a conversation with in my life.. She was very rude and disrespectful to me from the get go... told me that she wasnt doing another adjustment because she felt no need to do so.. even though she admitted there was roof damage from the storm, then proceeded to hang up on me in middle of conversation! He paid his premium all those years and never made a claim and when he needed them they just turned there back on him! Worst Insurance company ever...

Got hit by a driver while PARKED on a residential roadside. ERIE Insurance has placed every obstacle they can in place to keep me from getting a check. The insured has already admitted fault, there was a police report filed, there is nothing else they need. Here it is 3 weeks later and I'm still calling and listening to excuse after excuse. This company is crooked to the lowest standard. I can't believe that a company like this is still in business.

I don't even have insurance with them and I hate them. I can't imagine anyone having to deal with them after PAYING for treatment like this!

I've been with Erie Insurance for 7 years. I've never had an accident or ticket in my entire driving history, but I was told by my agent that, if I was involved in an accident, the deductible would be waived the first time.

I was at an intersection in which another driver ran a stop sign while on his cell phone and hit the front end of my car. I was pulling out of a side street, so they automatically ruled the accident my fault. I explained to the adjuster that there is a stop sign before the street I was pulling out of and requested that they send someone out to take a look. She stated that she would get back to me after speaking to the other party.

When she called back, she got my Voicemail and advised that they had "taken care of" the other driver and that I would be responsible for my deductible. She would not be sending an investigator to look at the intersection. I called back and left her a message stating that this was unacceptable and if she was unable to assist me, I would like to have her supervisor call me back.

It has been three weeks and I've heard nothing.

I will be switching insurance agencies when my policy is up. I can hardly believe that after so many years of safe driving they are unwilling to do anything to assist me. Not to mention misinforming me about the deductible being waived.

erie insurance paid my son for a car they totaled, my son signed title over to erie insurance, in return my son stole the car from where insurance was to pick and took to scape yard for more money, erie insurance is not pressing charges and myy son only has to pay them back when he refuses to work and my son stole the car and scaped i am an erie insurance client i will not be when it comes time to renew also i might add my son is on parole from state penn for STEALING and he just laughs cuz he got away with it again erie wont get there money cuz he has no MONEY!

I live in a neighborhood that was hit hard in a big hail storm last year. Because of the damage, every one of my neighbors has had their roof replaced by their homeowner's insurance - except us. We are unfortunate enough to have Erie Homeowner's insurance. Even though there was obvious damage shown us by the roofing contractor, the adjustor said there wasn't enough. Now, I want you to know that homes in this subdivision are fairly close together, so it's inconceivable that ours is the only house in the whole neighborhood to be spared damage. And, as all the houses were built at approximately the same time, it's not an issue that we had newer shingles. I think that the "independent" Adjuster denied the claim to keep the Company happy. Anyway, I appealed the decision but to no avail. I just want everyone to know that Erie Insurance can't be counted on when you really need them. We have been a policy holder for many years and they certainly don't appreciate customer loyalty.

I bought a business that was insured by Erie. The broker made more than one mistake, including sending 3 bills to the former owner even though I called and corrected it twice. I finally recieve the invoice 2 months after I started the insurance. There was also a minimum premium involved which I was not informed of. When I continued to get little service, I canceled the policy. Erie billed me for the 6 months I had not piad for even though I got less than 30% of the insurance I had wanted. After letters, emails and phone calls to the "office of the president" they continued to tell me I was liable even though I was not told by their agent about this minimum. All insurance people I know think they can but refuse to waive this excess premium. They just stonewall me. I would NOT use Erie Insurance again and think others should look elsewhere for their insurance needs.

After 30 years of paying for home owner's insurance with Erie Insurance without a claim, we had a horrible winter with ice build up you would not believe. People all over the neighborhood have gutters down, and we do too. We filed our first claim, Erie confirmed the damage, sent a check and before the work even got started sent us a notice of cancellation of our home owner's insurance. I guess their insurance is only good as long as you do NOT file a claim.

I was involved in an accident in April of 2008. The person who hit me was insured by Erie. They had me sign a release authorizing them to get all of my medical records for the accident.

They then sent me a release to sign to settle the accident. There would be two checks, one to settle the hospital lien and one that would cover my ambulance bill and a small settlement. I asked them if all medical records had been accounted for before signing the release. That was a big mistake-I should have had a lawyer involved! Now, two years later, there magically are ER doctor services that I am responsible for. Erie says that they didn't have those bills and it's not their problem. My feeling is that they settled as quickly as possible without doing due diligence to ensure that all medical bills will be covered.

I discussed filing suit with them and was told pretty much that they knew they would get the claim dismissed-when I asked how much their attorney fees would cost-it was within a few hundred dollars of the outstanding bill-I said then why don't we make a deal? The supervisor said it's not the money, it's the principle-they won't do the right thing and pay it or even part of it, because of the "principle" of it. While they say I wasn't under duress when signing the release-I did have a lien against me for thousands of dollars from the hospital-which Erie wouldn't pay until I signed their release. Not under duress? I beg to differ.

I am not asking-nor did I ever ask-for anything beyond what I deserved. My car to be fixed, my medical bills to be paid and a few lousy bucks to cover the day and a half I lost from work. Now they are giving me the runaround, the ER doc's billing department the run around and refusing to take responsibility for what they should have paid from the beginning. Shady and underhanded if you ask me-and a very convenient way for them to get out of what they owe. Simply put, they conveniently did not "know" about the bill and closed the case.

How utterly disappointed I am-lesson learned, never EVER deal with an insurance claim involving injuries without a lawyer!

I have been a loyal customer of Erie Auto and Home insurance for 15+ years, I recently added my 16 year old daughter to my policy. Prior to adding my daughter I personnely had 1 accident with my car costing Erie only $1300.00. That is One-thousand and 300 dollars. I backed into a tree stump. dumb luck.

Erie touts on their ads loyalty pays with Erie and they understand and are very affordable for thr young drivers. ALL LIES !

LIES: Erie is charging me $3255.00 for my daughters insurance ! She is driving a 5 year old KIA not a Corvette for God's sake. I AM BEING HELD HOSTAGE BY ERIE. Read on:

When I approached the agent aboout why this insult, they informed me this is Erie's policy for young drivers. I am trapped by Erie as when I go to other companies, I am not able to get insurance as they want more money than this because of my $1300.oo Please note, over the years I was tempted to go to other insurances as I coul svae money, 1 to $200.00 year. But chose not as I liked my agent and their service. Apparently, for this I am now a Hostage of ERIE and this scam.

DO NOT USE ERIE Insurance.
IF YOU ARE A YOUNG FAMILY or a family with kids who will drive within 5 years change policies NOW. YOU WILL BE SCREWED BY ERIE THE LONGER YOU STAY WITH THEM.

Email me for any information at [protected]@yahoo.com