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fraudulent charges
I was foolish enough to believe the over 60 emails which assured me over and over that the charge for a year was $24. I paid my $24 on 2/10/2013 and visited the site maybe 3 times finding it not impressive. In March my money situation was pretty tight, when suddenly on 3/11/2013 a charge from ESPChat.com for $39.99 came through my bank. This unauthorized charge caused an overdraft charge, since I was not expecting this fraudulent charge. I sent them a message demanding my money, the first couple of messages were totally ignored. Finally they refunded the $39.99, said nothing about the overdraft they had caused and nothing about the $24 (the 60 plus emails said if not happy that the money would be refunded. I contacted the BBB and filed a complaint they reluctantly refunded the $24 but refuse to refund the overdraft charges. I NEVER signed up for any additional services at this site and did not authorize $39.99 much less getting stuck with a $33 charge because I thought this was a reputable company.
The complaint has been investigated and resolved to the customer’s satisfaction.
withdrew money from account and I had only used this one time, this is bad business for the comsumer, they need to stand behind their word.
Connie, we want to thank you for contacting our customer service office on March 24, 2011 and per your request, we want to confirm that we immediately canceled your ESPchat membership and refunded the monthly membership fee to your credit card. We just want you to understand that the reason your credit card was billed for the monthly membership fee is due to the fact you signed up for our special trial offer to our website and did not cancel your membership when the trial offer was over.
Our customers can cancel their ESPchat membership at any time simply by logging onto the site with their personal login information and clicking the “Membership Cancellation” link located on the main menu. Our customer service can also be contacted directly by phone [protected]) or email (support@espchat.com). We send an invoice via email to our clients acknowledging any charges to their account for services on the site. It seems that you didn’t receive this email and we would like to know if it didn’t make it into your inbox. We are glad we were able to resolve your issue after speaking with you on March 24, 2011. If you have any additional questions or concerns, please do not hesitate to contact us.
AQUANETTA EVANS
AFTER SENDING IN MY COMPLAINT I WAS ABLE TO LOG ON. I HAVE ANOTHER QUESATION, WHAT HAPPEN TO UNLIMITED READING, WHAT HAPPEN TO 24 HOUR 7 DAY A WEEK. I TRULY DON'T WANT TO BELIEVE THIS IS A SCAM. WITH THE WAY THE WORLD IS TODAY, IT ONLY MAKES ONE WOUNDER. PLEASE RESPONE BACK.
P.S. SOME OF THE THING TOLD TO ME WAS ON PIONT "TRUE" THINGS I NEVER TOLD ANYONE. THIS IS WHY I WANT TO BELIEVE IT IS THE REAL DEAL, WAS IT A LUCKY GUESS UM MMMM! ?
THANK YOU
AQUANETTA L EVANS
Dear Aquanetta,
No it is not too good to be true. We have a wonderful staff of psychics who are available in the public consultation chat 7 days a week from 9:00 AM to Midnight EST. With our yearly membership, you have unlimited access to the public chat room for one full year. You can log on as many times as you want. Our team is very good at giving readings and helping out their clients.
We just wanted to confirm that you contacted our customer service department on September 21, 2011 to request a refund. We immediately canceled your membership and issued a refund to your credit card. If you would like to reconsider and continue as a member please contact us.
Please contact customer service if you have any further questions.
Sincerely,
ESPChat.com Customer Care
Dear Shirley,
We just want to confirm that a full refund has been issued to your credit card, including your $33 overdraft fee. You signed up for a $24 yearly membership and the Inner Circle membership on the same day. You had 30 days to cancel the Inner Circle if you did not want to be charged $39.99 after your free trial. If you have any questions or concerns, please do not hesitate to contact us: [protected].
Sincerely,
ESPChat.com Customer Care
My name is Karen Swift and I signed up for the initial reading not realizing there would be additional charges. So I want to cancel with them and get my money back of $39.99 but cannot find a way to get in touch with them.
Is there a charge for your service? My email address is kjswift5547@gmail.com
My name is Fana F I signed up for the initial reading but yet to receive any no one on one no help no nothing like I was promise in th emails so I am asking for a refund asap its been 2weeks now still no one has contact me by phone nore email I have left message after message no respond and the defiantly have not trying to get in contact with me they are a scam
this company has taken money (24.00) for services not delivered, and with no other contact except to request money through emails for more money. the contact person the money was paid was Mila.
Pieces of worthless [censored]! They charged my card 9 times and told me that my card was declined! Huge Scam!
Mila is the hugest scam artist! The whole Esp chat and Mila, is a huge scam!
Mila is the hugest scam artist! The whole Esp chat and Mila, is a huge scam! They make money off of the interest on your credit card, even though you cancel and get your money back! Beware!